We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 78 Monterrey hotels

Sheraton Ambassador

4.0 of 5 Hotel   |   Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
Hotel website
Hotel amenities
Special Price
25% Off Room Rate
Save Saved
You added Sheraton Ambassador to your Saves list
Sheraton Ambassador
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Orbitz.com Travelocity Booking.com
and 9 more sites!
66%
Ranked #16 of 78 hotels in Monterrey
A recent review
3 of 5 stars reviewed 3 weeks ago
Holger_JR Roedekro, Denmark
Write a Review

100 people have reviewed this hotel

Traveler rating
    33
    32
    12
    14
    9
See reviews for
10
11
14
50
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

During the 2004 to 2010 period, we put groups into this hotel. It is centrally located, reasonably priced, rooms are fine, breakfast is good. However, I am pretty sure that since we started coming in 2004, the hotel has not invested ANYTHING in the property, or training. In the meantime, other hotels have been built and established in Monterrey and... More

Was this review helpful? Yes 1
Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Mr. Howard, Thank you for taking the time to give us a feedback regarding your recent stay at the Sheraton Ambassador. I do apologize that your stay did not meet your expectations. Our sales staff, after the meeting they hold with you, took the plant to our Housekeeping Manager, who takes this feedback very seriously and has addressed this... More

Roedekro, Denmark
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the hotel for 7 nights in a row. Service is acceptable. But rooms, hereunder carpets, doors, bathroom and other facilites is really well used. There are windows in the hotelroom, but impossible to open them. So the air inside the hotel gets easy very very close, and not easy if you wanna use the room as homeoffice during... More

Was this review helpful? Yes
Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Holger_JR, Thank you for taking the time to give up a review and for acknowledging how was your stay with us. I do want to apologize for the difficulties you had with the air experience during your stay. Our Director of Housekeeping takes this feedback very seriously and has been notified. Some of our windows are just for enjoying... More

Houston
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 22, 2014

This hotel is in the middle of Monterrey. I traveled there for a few days for business meetings. The hotel is very nice and very warming as you come in. The elevators are always ready to go and there is really no waiting time for them. I stayed on the 6th floor and my room was a king size bed... More

Was this review helpful? Yes
Matamoros, Mexico
2 reviews
5 of 5 stars Reviewed November 11, 2013

Highly recommended!!! Great rooms, really helpful and nice staff and excellent buffé! We stayed there for a few days and we had everything we needed, oh and this hotel had a really really awesome bed, which is a big plus (most of them have hard beds, at least in Mexico). One of the best options in Monterrey!!!

Was this review helpful? Yes
Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 8, 2013

This Sheraton has the feel of and older, grander hotel from the past, without seeming out of date. The restaurant is great and I recommend trying the goat if you are really hungry. The buffet at breakfast is a mix of traditional English and Mexican breakfast foods. The service is always great and everyone at the front desk is always... More

Was this review helpful? Yes
Salt Lake City, Utah
Top Contributor
128 reviews 128 reviews
38 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed November 1, 2013

If that is true, Monterrey has a lot of very bad hotels. The room maintenance was very dicey and asking for assistance in making things better appears to be a complete waste of time. There was a rollaway bed from a previous visit (slept in) that was in my room upon check in and the sofa had been moved up... More

Was this review helpful? Yes
Mexico City
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 31, 2013

The Ambassador is a classic Sheraton Hotel located in downtown Monterrey. Clean, corteous staff and a very good room service. The only problem is that nowadays Monterrey has no commercial activity downtown. Tips for business travelers: check where your meetings are gonna take place and then book a hotel nearby

Was this review helpful? Yes
Hyderabad, India
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 4, 2013

It is a typical classical Sheraton Hotel in Monterrey and it was good and cosy. We get there a real friendly Service and we can recommend this Hotel to others. Good Location and the Hotel was nice and cosy outfitted. Room was in a good middle Class Standard outfitted and we found there all was clean. Good Itmes at Breakfast,... More

Was this review helpful? Yes
Mexico City, Mexico
Top Contributor
74 reviews 74 reviews
48 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed August 29, 2013

The hotel is old fashion, not to many outlets in the room and you have to turn each lamp by yourself. The room lacks natural night. Check in was slow, food was just ok. Compared to other options the hotel offer Little value.

Was this review helpful? Yes
Houston, Texas
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 18, 2013

Monterey, they have a clean Airport better than average taxis, so for us Americans we can get around down there. This hotel is a nice hotel I have stayed there for 5 years it is in the central part of the city. The service is excellent the people are friendly and English speaking. OMG the bed in room 577 is... More

Was this review helpful? Yes 1

Been to Sheraton Ambassador? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Ambassador

Also Known As:
Sheraton Ambassador Hotel
Sheraton Ambassador Hotel Monterrey
Sheraton Hotel Monterrey
Sheraton Monterrey
Monterrey Sheraton
Address: Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Monterrey
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Ambassador 4*
Official Description (provided by the hotel):
In the heart of Monterrey, the Sheraton Ambassador Hotel offers a prime location for today's business traveler. Our friendly staff will put you at ease, recommending local restaurants and activities. You can even take care of a car rental onsite. 229 oversized guest rooms and suites with comfortable beds and bathrooms have everything you need to make your stay more enjoyable. Stay active with a health club as well as tennis and racquetball courts. Relax in our beautiful outdoor pool or solarium. Gather with friends or colleagues for dinner at our restaurant or a drink at our bar. All rooms now feature wireless High Speed Internet Access at a fee, HD LCD TVs, and The Sheraton Sweet Sleeper™ Bed. Stay connected to friends and family with Link-at-Sheraton Experienced with Microsoft®, a connectivity hub in the heart of the lobby. 11 meeting rooms are available for meetings and conventions, offering a combined 10,200 square feet of space. Our Grand "Embajadores" is ready to welcome up to 750 people for whatever type of event you are planning. The Sheraton Ambassador Hotel is a great place for your next meeting or convention, offering stylish comfort and total convenience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Booking.com, Priceline, Expedia, Tingo, Media 8, Inc., Venere, Cheap Tickets, TripOnline SA, Hotels.com and Otel so you can book your Sheraton Ambassador reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Ambassador, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.