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Sheraton Ambassador

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Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
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169 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 16, 2015

Sheraton Ambassador's advantageous location gives easy walking access to many interesting parts of the city; museum and theatre district, shopping, nightlife, scenic parks, and good food. After staying at this location i truly feel that i have experienced the great mountain city of Monterrey and many of it's finest features. The room was spacious and comfortable while providing good views... More 

Helpful?
Thank Gregory K
Sheraton_Monterrey, Public Relations Manager at Sheraton Ambassador, responded to this review

Dear Mr. Gregory K, Thank you very much for taking the time to review your recent stay at the best Address! I appreciate your kind words towards the team and the services that we gladly provide our guests with. We all are very happy you had a chance to enjoy your experience in Monterrey and the surroundings around our hotel.... More 

Huixquilucan, Mexico
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 15, 2015 via mobile

The hotel is really old and outdated. It's inserted in a not so secure zone in Monterrey. Lot's of people around the hotel (scary people). The service is quite good, but everything is really old and with a dirty aspect. For me, was the first and last stay. RUN.

Helpful?
Thank SergioMorilo
Sheraton_Monterrey, Public Relations Manager at Sheraton Ambassador, responded to this review

Dear Mr. SergioMorilo, Thank you for taking the time to share your comments regarding your recent stay at the Sheraton Ambassador. We always appreciate our guests feedback in order to improve our service and achieve their expectations. I do apologize that your stay did not match your expectations. At the current time we almost finish our renovation project and I... More 

Travelers are raving about these Monterrey hotels

Tulsa, Oklahoma
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

I have visited the Sheridan Ambassador for 15 years and it was in need of drastic remodeling just like ALL Monterrey hotels not constructed recently. They are built and left in a previous era. I am ecstatic to report the upgrades to the Ambassador. The Club level rooms on floor 11 are great! The Club Lounge on floor 12 is... More 

Helpful?
Thank Alan R
Sheraton_Monterrey, Public Relations Manager at Sheraton Ambassador, responded to this review

Dear Mr. Alan R, Thank you very much for taking the time to share your review with the TripAdvisor community! It is wonderful to learn that you had such a memorable stay and enjoyed the services that our property and the Team provide. I am glad the Sheraton Club and your room match your expectations. Thanks for your patience during... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 6, 2015 via mobile

Strange man knock in my room at 10:30 pm, saying my name and asking to open the door , I was not waiting for anybody and off course did not know the man... Was very scary, considering all the things you heard about México. Besides hotel looks very old and dirty, wifi and breakfast is not included.

Helpful?
Thank Camilo V
Sheraton_Monterrey, Public Relations Manager at Sheraton Ambassador, responded to this review

Dear Mr. Camilo V, Thanks for sharing your experience during your recent stay at The Sheraton Ambassador Hotel. I apologize on behalf of our staff for the inconvenience you got at your room, certainly we have our security team and I can assure you the surrounding area is safe, so you don’t have to worry about anything. We would only... More 

Burlingame, California
Level Contributor
138 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 stars Reviewed December 2, 2015

You can tell by reading the reviews that this is a hotel in need of some love -- and from the extent of the renovations, it's in progress. But what the hotel lacks in appearance, it shines with respect to the highly diligent and caring staff. Sure it's tough to work in an old lobby with outdated equipment or an... More 

Helpful?
Thank drosen85
Sheraton_Monterrey, VIP & Club Services Manager and Social Media Champion at Sheraton Ambassador, responded to this review

Dear Mr. Drosen 85, Thank you for sharing your comments about your recent stay with us and for understanding our actual status. We’re working on a renovation project, soon to end, so our guest can enjoy a better experience. We’re proud to hear that you enjoy your stay at the Sheraton Ambassador and that the service and attentions from our... More 

Mexico City, Mexico
Level Contributor
4 reviews
2 of 5 stars Reviewed November 22, 2015

Very old hotel with practically not maintenance. The gym is old, dirty, really a terrible environment. The rooms are horrible, very dark, musty smell, very old furniture. Service was mediocre at best. The hotel does not belong in the SPG group, this was the worst Sheraton I have ever been to.

Helpful?
Thank Adriana M
Sheraton_Monterrey, VIP & Club Services Manager and Social Media Champion at Sheraton Ambassador, responded to this review

Dear Mrs. Adriana M, I want to thank you for giving us feedback regarding your recent stay with us and for being part of our SPG program. We are sorry to hear that we were not able to fulfill your expectations and due to our installations status, we are looking to make your stay more comfortable, that’s why we are... More 

Campinas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed October 5, 2015

Hotel in excellent location. Near most attractive tourist sights and easy access for business trips. Good restaurants around the area. The hotel is being rebuilt so there are some rooms that need some adjustments, but you get your room changed if any inconvenience occurs easily. This is one of the best place to stay in Monterrey.

Helpful?
1 Thank Relimabr
Sheraton_Monterrey, VIP & Club Services Manager and Social Media Champion at Sheraton Ambassador, responded to this review

Dear Mr. Relimabr, Thank you for sharing with us your positive comments of your last stay with us. We are so happy to hear that you enjoyed our new rooms and that our location was the right for you. We always want to ensure our guest satisfaction so they can get a unique experience at our Hotel. We hope to... More 

Sao Paulo, SP
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed September 13, 2015 via mobile

It's locate on Monterrey downtown with several store outside . During day has a lot of people surround but after store closed looks desert and feel unsafe. Hotel is old and dirty carpet ( need change) but they haver big rooms. TV channel selection was poor. Amenity was reasonable . Hotel staff was reasonable . They can improve more. There... More 

Helpful?
Thank Milton9999
Sheraton_Monterrey, VIP & Club Services Manager and Social Media Champion at Sheraton Ambassador, responded to this review

Dear Milton9999, Thank you for taking the time to give us feedback regarding your recent stay at the Sheraton Ambassador. I do apologize that your stay did not meet your expectations. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us to know what service specifically needs to... More 

Mexico City, Mexico
Level Contributor
93 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
2 of 5 stars Reviewed September 9, 2015

I am in the hotel now. Would prefer to move but we will tough it out one night. My last few stays in SPG hotels have been very disappointing and this was no exception. I booked a king room. I was given a double. As a gold SPG member I used to be treated to lounge access most of the... More 

Helpful?
Thank tammynnc
Sheraton_Monterrey, VIP & Club Services Manager and Social Media Champion at Sheraton Ambassador, responded to this review

Dear tammynnc, I sincerely regret to hear of your experience during your recent stay at The Sheraton Ambassador Hotel. We strive to provide our guests with flawless five star service, and I apologize on behalf of our teams for the several breakdowns in delivering this experience. At the moment we are working on our renovation project were you will be... More 

Mexico City, Mexico
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 31, 2015

This is a good option to stay in the lovely downtown of Monterrey. Right know is under renovation. Has all the facilities you will need. Nearby you have a Liverpool store, and several seven eleven. They have one of the best brownies I have ever tasted.

Helpful?
Thank Joselin G
Sheraton_Monterrey, VIP & Club Services Manager and Social Media Champion at Sheraton Ambassador, responded to this review

Dear Joselin G., Thank you for taking the time to share your review of The Sheraton Ambassador Hotel. We are delighted that you had a wonderful stay and that you enjoyed our guestroom décor, facilities, and location. I will also share your comments about the brownie with our Chef I know she will get delighted to hear you enjoy it.... More 

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