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All 78 Monterrey hotels

Sheraton Ambassador

4.0 of 5 Hotel   |   Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
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66%
Ranked #19 of 78 hotels in Monterrey
A recent review
5 of 5 stars Reviewed May 28, 2014
Debra J Madison Lake
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103 people have reviewed this hotel

Traveler rating
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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Madison Lake
2 reviews
5 of 5 stars Reviewed May 28, 2014

This hotel is downtown Monterrey, so its a little hard to get there, but once you do its great. The staff was wonderful from drive-up to check out everyone was helpful and nice. The food and wine was good and room service was great. I had a large dog with me so staying in a nice hotel was a treat.... More

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Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Debra J, Thank you for sharing your positive comments regarding your recent stay at the Sheraton Ambassador. We are so glad we were able to accommodate you and pet. We are thrilled you enjoyed your room and amenities. Again, we thank you for your comments and we look forward to another opportunity to welcome you back Monterrey. Warm regards,... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 7, 2014

During the 2004 to 2010 period, we put groups into this hotel. It is centrally located, reasonably priced, rooms are fine, breakfast is good. However, I am pretty sure that since we started coming in 2004, the hotel has not invested ANYTHING in the property, or training. In the meantime, other hotels have been built and established in Monterrey and... More

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Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Mr. Howard, Thank you for taking the time to give us a feedback regarding your recent stay at the Sheraton Ambassador. I do apologize that your stay did not meet your expectations. Our sales staff, after the meeting they hold with you, took the plant to our Housekeeping Manager, who takes this feedback very seriously and has addressed this... More

Roedekro, Denmark
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 28, 2014

Stayed at the hotel for 7 nights in a row. Service is acceptable. But rooms, hereunder carpets, doors, bathroom and other facilites is really well used. There are windows in the hotelroom, but impossible to open them. So the air inside the hotel gets easy very very close, and not easy if you wanna use the room as homeoffice during... More

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Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Holger_JR, Thank you for taking the time to give up a review and for acknowledging how was your stay with us. I do want to apologize for the difficulties you had with the air experience during your stay. Our Director of Housekeeping takes this feedback very seriously and has been notified. Some of our windows are just for enjoying... More

Houston
Contributor
17 reviews 17 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 22, 2014

This hotel is in the middle of Monterrey. I traveled there for a few days for business meetings. The hotel is very nice and very warming as you come in. The elevators are always ready to go and there is really no waiting time for them. I stayed on the 6th floor and my room was a king size bed... More

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Matamoros, Mexico
2 reviews
5 of 5 stars Reviewed November 11, 2013

Highly recommended!!! Great rooms, really helpful and nice staff and excellent buffé! We stayed there for a few days and we had everything we needed, oh and this hotel had a really really awesome bed, which is a big plus (most of them have hard beds, at least in Mexico). One of the best options in Monterrey!!!

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Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 8, 2013

This Sheraton has the feel of and older, grander hotel from the past, without seeming out of date. The restaurant is great and I recommend trying the goat if you are really hungry. The buffet at breakfast is a mix of traditional English and Mexican breakfast foods. The service is always great and everyone at the front desk is always... More

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Salt Lake City, Utah
Top Contributor
165 reviews 165 reviews
45 hotel reviews
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed November 1, 2013

If that is true, Monterrey has a lot of very bad hotels. The room maintenance was very dicey and asking for assistance in making things better appears to be a complete waste of time. There was a rollaway bed from a previous visit (slept in) that was in my room upon check in and the sofa had been moved up... More

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Mexico City
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 31, 2013

The Ambassador is a classic Sheraton Hotel located in downtown Monterrey. Clean, corteous staff and a very good room service. The only problem is that nowadays Monterrey has no commercial activity downtown. Tips for business travelers: check where your meetings are gonna take place and then book a hotel nearby

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Hyderabad, India
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 4, 2013

It is a typical classical Sheraton Hotel in Monterrey and it was good and cosy. We get there a real friendly Service and we can recommend this Hotel to others. Good Location and the Hotel was nice and cosy outfitted. Room was in a good middle Class Standard outfitted and we found there all was clean. Good Itmes at Breakfast,... More

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Mexico City, Mexico
Top Contributor
76 reviews 76 reviews
49 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed August 29, 2013

The hotel is old fashion, not to many outlets in the room and you have to turn each lamp by yourself. The room lacks natural night. Check in was slow, food was just ok. Compared to other options the hotel offer Little value.

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Additional Information about Sheraton Ambassador

Address: Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Ambassador 4*
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Also Known As:
Sheraton Ambassador Hotel Monterrey
Sheraton Hotel Monterrey
Sheraton Monterrey
Monterrey Sheraton

26 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in Monterrey #7 Best Value Hotel in Monterrey
Hotel Class
Official Description (provided by the hotel)
In the heart of Monterrey, the Sheraton Ambassador Hotel offers a prime location for today's business traveler. Our friendly staff will put you at ease, recommending local restaurants and activities. You can even take care of a car rental onsite. 229 oversized guest rooms and suites with comfortable beds and bathrooms have everything you need to make your stay more enjoyable. Stay active with a health club as well as tennis and racquetball courts. Relax in our beautiful outdoor pool or solarium. Gather with friends or colleagues for dinner at our restaurant or a drink at our bar. All rooms now feature wireless High Speed Internet Access at a fee, HD LCD TVs, and The Sheraton Sweet Sleeper™ Bed. Stay connected to friends and family with Link-at-Sheraton Experienced with Microsoft®, a connectivity hub in the heart of the lobby. 11 meeting rooms are available for meetings and conventions, offering a combined 10,200 square feet of space. Our Grand "Embajadores" is ready to welcome up to 750 people for whatever type of event you are planning. The Sheraton Ambassador Hotel is a great place for your next meeting or convention, offering stylish comfort and total convenience. ... more   less 
Number of rooms
229

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