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All 78 Monterrey hotels

Sheraton Ambassador

4.0 of 5 Hotel   |   Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
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Ranked #21 of 78 Hotels in Monterrey
A recent review
4 of 5 stars reviewed 1 week ago
Kousik_goon Kolkata (Calcutta), India
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107 reviews from our community

Traveler rating
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    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Kolkata (Calcutta), India
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in this hotel for 15 days when I was in Monterrey for a business visit. I found this hotel pretty standard and comfortable . I liked the position of the hotel. Its just in middle of city center . Market place and restaurants are pretty close. very much in walking distance . Shopping streets are also to close... More

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Mexico City, Mexico
Top Contributor
50 reviews 50 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

There is a noice during all night that does not let you sleep; I think it is because of the elevators. The showers do not have a place to put shampoo or soap when you take a shower and there is no plastic carpet or protector in the floor, so you can fell down. When you open the shower you... More

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Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Perla35, Thank you for taking the time to give us a feedback regarding your recent stay at the Sheraton Ambassador. I do apologize that your stay did not meet your expectations. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us to know what service specifically needs... More

Minneapolis
Top Contributor
155 reviews 155 reviews
89 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed July 22, 2014

I stayed in this hotel two nights during a business trip. One day, my customer had a seminar for 40 people in one of the ballrooms. I had to ask them twice to vacuum - they just didn't clue into the stuff on the carpet left over from the wedding the night before. Other than that, the seminar seemed to... More

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Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Mr. IntlTrainer, Thank you for taking the time to give us a feedback regarding your recent stay at the Sheraton Ambassador. I do apologize that your stay did not meet your expectations. We are always trying to improve our service and I want to thank you for your valuable feedback as it helps us to know what service specifically... More

Madison Lake
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

This hotel is downtown Monterrey, so its a little hard to get there, but once you do its great. The staff was wonderful from drive-up to check out everyone was helpful and nice. The food and wine was good and room service was great. I had a large dog with me so staying in a nice hotel was a treat.... More

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Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Debra J, Thank you for sharing your positive comments regarding your recent stay at the Sheraton Ambassador. We are so glad we were able to accommodate you and pet. We are thrilled you enjoyed your room and amenities. Again, we thank you for your comments and we look forward to another opportunity to welcome you back Monterrey. Warm regards,... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 7, 2014

During the 2004 to 2010 period, we put groups into this hotel. It is centrally located, reasonably priced, rooms are fine, breakfast is good. However, I am pretty sure that since we started coming in 2004, the hotel has not invested ANYTHING in the property, or training. In the meantime, other hotels have been built and established in Monterrey and... More

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Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Mr. Howard, Thank you for taking the time to give us a feedback regarding your recent stay at the Sheraton Ambassador. I do apologize that your stay did not meet your expectations. Our sales staff, after the meeting they hold with you, took the plant to our Housekeeping Manager, who takes this feedback very seriously and has addressed this... More

Roedekro, Denmark
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 28, 2014

Stayed at the hotel for 7 nights in a row. Service is acceptable. But rooms, hereunder carpets, doors, bathroom and other facilites is really well used. There are windows in the hotelroom, but impossible to open them. So the air inside the hotel gets easy very very close, and not easy if you wanna use the room as homeoffice during... More

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Sheraton_Monterrey, Social Media Champion at Sheraton Ambassador, responded to this review

Dear Holger_JR, Thank you for taking the time to give up a review and for acknowledging how was your stay with us. I do want to apologize for the difficulties you had with the air experience during your stay. Our Director of Housekeeping takes this feedback very seriously and has been notified. Some of our windows are just for enjoying... More

Houston
Contributor
18 reviews 18 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 22, 2014

This hotel is in the middle of Monterrey. I traveled there for a few days for business meetings. The hotel is very nice and very warming as you come in. The elevators are always ready to go and there is really no waiting time for them. I stayed on the 6th floor and my room was a king size bed... More

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Matamoros, Mexico
2 reviews
5 of 5 stars Reviewed November 11, 2013

Highly recommended!!! Great rooms, really helpful and nice staff and excellent buffé! We stayed there for a few days and we had everything we needed, oh and this hotel had a really really awesome bed, which is a big plus (most of them have hard beds, at least in Mexico). One of the best options in Monterrey!!!

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Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 8, 2013

This Sheraton has the feel of and older, grander hotel from the past, without seeming out of date. The restaurant is great and I recommend trying the goat if you are really hungry. The buffet at breakfast is a mix of traditional English and Mexican breakfast foods. The service is always great and everyone at the front desk is always... More

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Salt Lake City, Utah
Top Contributor
174 reviews 174 reviews
48 hotel reviews
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed November 1, 2013

If that is true, Monterrey has a lot of very bad hotels. The room maintenance was very dicey and asking for assistance in making things better appears to be a complete waste of time. There was a rollaway bed from a previous visit (slept in) that was in my room upon check in and the sofa had been moved up... More

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Additional Information about Sheraton Ambassador

Address: Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
Location: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Ambassador 4*
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Also Known As:
Sheraton Ambassador Hotel Monterrey
Sheraton Hotel Monterrey
Sheraton Monterrey
Monterrey Sheraton

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