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City Express Ciudad Juarez

Av Tomas Fernandez 7810, Ciudad Juarez 32424, Mexico
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City Express Ciudad Juarez
City Express Ciudad Juarez
City Express Ciudad Juarez
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85%
Positive reviews?

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City Express Ciudad Juarez
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    20 Reviews from our TripAdvisor Community

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    Traveler rating
      8
      9
      0
      0
      3
    See reviews for
    2
    Couples
    0
    3
    11
    Rating summary
    • Sleep Quality
      4.5 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Date | Rating
    • English first
    • Spanish first
    • Any
    English first
    • All months
      (20)
    • Mar-May only
      (5)
    • Jun-Aug only
      (6)
    • Sep-Nov only
      (7)
    • Dec-Feb only
      (2)
    All months
    2 reviews
    1 of 5 stars Reviewed 5 days ago NEW

    The hotel is the most basic one. The room offers nothing more than a bed. If you like cleanliness, service or any inch of comfort I highly recommend to look for another hotel. The room was dirty and the breakfast don't deserves its name. If you want to entertain yourself in the hotel you can only watch TV and therefore... More 

    Was this review helpful? Yes
    marlen c, Guest Relations Manager at City Express Ciudad Juarez, responded to this review

    Dear Customer First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope... More 

    El Paso, Texas
    Level Contributor
    12 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    5 of 5 stars Reviewed May 19, 2015

    We were in Juarez to attend a graduation party and needed a hotel close to the ballroom. Many people recommended this hotel and I am so glad they did. The hotel was spotless, the free breakfast was amazing and the price was great. The staff was very friendly and helpful.

    Was this review helpful? Yes 2
    marlen c, Guest Relations Manager at City Express Ciudad Juarez, responded to this review

    Dear Juliet, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

    Charlotte, North Carolina, United States
    Level Contributor
    13 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed March 7, 2015

    Great location, the staff are very friendly, very clean , I enjoy my stay at this hotel, there. Are a lot to do around the area, overall i reccommend this hotel to anyone, and the price ...the best...

    Was this review helpful? Yes 2
    marlen c, Guest Relations Manager at City Express Ciudad Juarez, responded to this review

    Dear Jorge, Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

    FL
    Level Contributor
    2 reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    5 of 5 stars Reviewed October 25, 2014

    Hotel is very clean, free breakfast is great with fresh fruits papaya etc, fresh milk, coffee, toast, sweet breads, Staff was very helpful & professional, free secured parking .. Would stay there again if I need overnight in Juarez, is it worth every cent

    Was this review helpful? Yes 4
    Marlen C, Guest Relations Manager at City Express Ciudad Juarez, responded to this review

    Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Ciudad Juarez did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

    Level Contributor
    39 reviews
    12 hotel reviews
    common_n_hotel_reviews_1bd8 20 helpful votes
    4 of 5 stars Reviewed September 25, 2014

    This is a very convenient hotel, the whole building is a non-smoking facility (excellent), the staff is always kind, the prices are very affordable, very well located, and it has everything the highest rated hotel chains have: business center, gym, etc., and, it has something not many hotels have nowadays: a laundry machine and a dryer, awesome!!

    Was this review helpful? Yes 2
    Marlen C, Guest Relations Manager at City Express Ciudad Juarez, responded to this review

    Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Ciudad Juarez comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

    El Paso
    1 review
    5 of 5 stars Reviewed September 6, 2014 via mobile

    We normally stay at this hotel when we attend any parties, visits, etc, their personnel is always attentive, their guards are always on point, the whole operation gives you a sense of security, never had any issues here, highly recommended, specially their rates.

    Was this review helpful? Yes
    marlen c, Guest Relations Manager at City Express Ciudad Juarez, responded to this review

    Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Ciudad Juarez did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

    Questions? Get answers from hotel staff and past guests. Ask a question

    12 photos of this hotel

    Management photos: Courtesy of the property manager

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    Room/suite (4)
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    Business center/function rooms (1)
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    Other (7)
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    Prices are for 1 room, 2 adults
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    Prices are for 1 room, 2 adults
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