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Lucerna Ciudad Juarez Hotel

Paseo Triunfo de la Republica #3976, Ciudad Juarez 32200, Mexico
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Lucerna Ciudad Juarez Hotel
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Ranked #5 of 33 Hotels in Ciudad Juarez
A recent review
4 of 5 stars reviewed 2 weeks ago
wilfredo o
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52 Reviews from our TripAdvisor Community

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Traveler rating
    29
    13
    5
    2
    3
See reviews for
9
10
5
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (52)
  • Mar-May only
    (16)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (6)
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1 review
4 of 5 stars Reviewed 2 weeks ago

Every good service very friendly people i Felt very relaxing when I heard the bell boy speaking very good English thanks oscar and driver Daniel he took us to doctors appointment consultant. Document appointment. He dropped us of and pick us up .very good service. the brunch is very good. The pool very clean and security on hand.very high class... More 

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Maritza M, Director Comercial at Lucerna Ciudad Juarez Hotel, responded to this review

We appreciate your comments, we are proud to serve you with the quality and warmth you deserve. We hope you return soon and give us the opportunity to serve again in your next visit. Thanks for staying at Hotel Lucerna Juarez Best regards. More 

A TripAdvisor Member
3 of 5 stars Reviewed 3 weeks ago

This hotel is very very beautiful. The pool is gorgeous and the rooms are very well kept. The only problem is the service was TERRIBLE. The receptionist treated us as if we were dirt and was very rude when we asked questions. I would have preferred staying at a cheaper hotel if it meant I would have been treated like... More 

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1 review
5 of 5 stars Reviewed June 5, 2015 via mobile

This hotel offers the most amazing customer service. The entire staff was very pleasant and helpful. Very clean and safe. Lobby, lounge area, and dining were excellent. I would not hesistate to come back or recommend.

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Ciudad Juarez Hotel, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Cabo San Lucas, Mexico
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 3, 2015

Ok, I was worried about going into Juarez with my boyfriend, he used to stay here back in the 60's when he was at Ft. Bliss, I was pleasantly surprised, the hotel was clean, full service, safe, food was good. You can tell they don't get many American's to this area, but no reason to stay away. Hotel had one... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Lucerna Ciudad Juarez Hotel, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

elpaso
Level Contributor
190 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed May 21, 2015

I think this is my favorite hotel in the city of Juarez, Mexico. They have nice, clean rooms with the largescreen television and great beds. There are taxi outside of the hotel all day and night. many ggod places to eat within walking distance of the hotel.

Was this review helpful? Yes 1
Maritza M, Gerente at Lucerna Ciudad Juarez Hotel, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Phoenix, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 21, 2015

This hotel used to be a very elegant hotel. The lobby and common areas in the lobby are elegant. But the halls in the floors upstairs and the rooms are similar to a rundown motel. The carpet looks old and dirty. The wall paper is completely outdated and in every corner has a plastic protector the ones you see in... More 

Was this review helpful? Yes 2
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 26, 2015

I'm picky in cleanness matter soI can say that this hotel is really clean and comfortable. Service is great as well as location; special service was provided by Ricardo at the restaurant during breakfast service; well, every single person there treated me as a special guest, very caring. Lucerna: I will be back!

Was this review helpful? Yes 1
Maritza M, Gerente at Lucerna Ciudad Juarez Hotel, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Queretaro, Mexico
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 26, 2015

Facilities are good, service is very good. Only a little issue with the invoicing process. Breakfast was OK, although the fare was to high for what you get, you can walk across the street and have the same for 50% of the cost...

Was this review helpful? Yes 3
Maritza M, Gerente at Lucerna Ciudad Juarez Hotel, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Albuquerque, New Mexico
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 10, 2015

We had to travel here quickly and unexpectedly, we had not been to Juarez in over 6 years so we were leary of what the Hotels or the city would be like. We were pleasantly surprised, this Hotel was not only clean but the hotel staff was so accomodating and attentive. The pool area was nicely decorated and inviting. The... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Lucerna Ciudad Juarez Hotel, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Mexico City, Mexico
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 12, 2014

This has to be one of the best, if not THE best hotel, in Juárez. It is an impeccable business hotel with rooms decorated in good taste and first-rate facilities--restaurant, bar, gym, and pool. My room was immaculately clean, the mattress was world-class (what you'd expect at any of the larger international chains) with a good variety of pillows, and,... More 

Was this review helpful? Yes 1
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