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Lucerna Ciudad Juarez Hotel

Paseo Triunfo de la Republica #3976, Ciudad Juarez 32200, Mexico
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Lucerna Ciudad Juarez Hotel
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65 Reviews from our TripAdvisor Community

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Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed January 3, 2016

I have family in Cuidad Juarez and have been staying here for over 15 years. Staff and service has always been exceptional. The staff is very accommodating and the breakfast is awesome. Although, they do need an update, its been exactly the same for over 15 years. During our stay 1 elevator was out of service while the other one... More 

Helpful?
Thank Manuel G
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 26, 2015 via mobile

So we got there around 4 in the morning the Bell hop was great and got the door and brought us up our bags. The room was decent. The beds are on the firm side. The room was clean. The WiFi is free which is a plus when you coming over the border. Given the time we made it to... More 

Helpful?
Thank Sony F
Houston, Texas
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 11, 2015

I come to Juarez on business a few times a year and have stayed at the Hampton here as well. I have to give Lucerna a hands down thumbs up. The rooms are a nice size with the standard amenities you find in a Holiday Inn or Hyatt Place. The staff is very nice - Oscar the bellboy is awesome!... More 

Helpful?
1 Thank Trina M
Maritza M, Director Comercial at Lucerna Ciudad Juarez Hotel, responded to this review

Thank you , we hope see you soon. regards More 

Orlando, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 1, 2015 via mobile

I will always stay here every time I visit Ciudad Juarez. Exceptional service, clean rooms, friendly staff and great location. The great experience starts at the door with Oscar, always smiling and happy to help. Great food at any time and the room service is superb. Very professional and attentive personnel at the front desk makes checking in easy and... More 

Helpful?
3 Thank rickyh1203
Maritza M, Director Comercial at Lucerna Ciudad Juarez Hotel, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to... More 

Sandia Park, New Mexico, USA
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 20, 2015

I hadn't been to Cd. Juarez in twenty-five years. I used to live in El Paso and spent nearly every Sunday in my youth with my family in Juarez. The drug violence had definitely directed me to other locations in the recent years. But my brother and I decided to try out the dental services in Juarez so I searched... More 

Helpful?
2 Thank patrykachaves
Maritza M, Director Comercial at Lucerna Ciudad Juarez Hotel, responded to this review

Thank you for your kind words of appreciation. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to visit with us and allow us to provide you with the highest levels of service that has become a hallmark of all our Hotels. Sincerely, More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 11, 2015 via mobile

Every good service very friendly people i Felt very relaxing when I heard the bell boy speaking very good English thanks oscar and driver Daniel he took us to doctors appointment consultant. Document appointment. He dropped us of and pick us up .very good service. the brunch is very good. The pool very clean and security on hand.very high class... More 

Helpful?
3 Thank wilfredo o
Maritza M, Director Comercial at Lucerna Ciudad Juarez Hotel, responded to this review

We appreciate your comments, we are proud to serve you with the quality and warmth you deserve. We hope you return soon and give us the opportunity to serve again in your next visit. Thanks for staying at Hotel Lucerna Juarez Best regards. More 

A TripAdvisor Member
3 of 5 stars Reviewed July 6, 2015 via mobile

This hotel is very very beautiful. The pool is gorgeous and the rooms are very well kept. The only problem is the service was TERRIBLE. The receptionist treated us as if we were dirt and was very rude when we asked questions. I would have preferred staying at a cheaper hotel if it meant I would have been treated like... More 

Helpful?
3 Thank A TripAdvisor Member
1 review
5 of 5 stars Reviewed June 5, 2015 via mobile

This hotel offers the most amazing customer service. The entire staff was very pleasant and helpful. Very clean and safe. Lobby, lounge area, and dining were excellent. I would not hesistate to come back or recommend.

Helpful?
Thank GetTheHome
Maritza M, Gerente at Lucerna Ciudad Juarez Hotel, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Cabo San Lucas, Mexico
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 3, 2015

Ok, I was worried about going into Juarez with my boyfriend, he used to stay here back in the 60's when he was at Ft. Bliss, I was pleasantly surprised, the hotel was clean, full service, safe, food was good. You can tell they don't get many American's to this area, but no reason to stay away. Hotel had one... More 

Helpful?
3 Thank cbrenza
Maritza M, Gerente at Lucerna Ciudad Juarez Hotel, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

elpaso
Level Contributor
203 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed May 21, 2015

I think this is my favorite hotel in the city of Juarez, Mexico. They have nice, clean rooms with the largescreen television and great beds. There are taxi outside of the hotel all day and night. many ggod places to eat within walking distance of the hotel.

Helpful?
1 Thank ty b
Maritza M, Gerente at Lucerna Ciudad Juarez Hotel, responded to this review

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