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Quality Inn Ciudad Juarez

Av Paseo de la Victoria 3508 | Fracc. Partido Iglesias, Ciudad Juarez 32528, Mexico
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Quality Inn Ciudad Juarez
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Quality Inn Ciudad Juarez
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44 reviews from our community

Traveler rating
    17
    15
    6
    5
    1
See reviews for
7
8
3
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Fe, New Mexico
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

So the place was okay except for two things, one of which was rather bad. At 9 A.M. the cleaning staff knocked, waking us up and tried to enter the room and so I yelled it was occupied. Over the next hour and a half they knocked and/or opened the door four more times. The damned check out time is... More 

Was this review helpful? Yes 2
Fernando S, Owner at Quality Inn Ciudad Juarez, responded to this review

Dear Vividnature First of all I would like to offer a sincere apology in relation to 1.- Cleaning Staff: The first verification of room is usually around 9 am to see if the guest is still in the room to proceed with cleaning, however, all hotels have an ad at the door knob that mentions do not disturb which we... More 

High Point, North Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Husband and father-in-law had an Interview with the American Council and after reading several good reviews I decided to arrange for them to stay here. They stayed for almost a week. My husband stated the hotel is close to the clinics and American Council. The area Is and feels pretty much safe. The rooms are a bit small but comfortable,... More 

Was this review helpful? Yes
Fernando S, General Manager at Quality Inn Ciudad Juarez, responded to this review

Dear Tita39 Thank you for taking the time to answer the survey about your recent stay at our hotel. Feedback from our guests is very important to us and we will share it with our entire team. Comments will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services and I would like... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

It's a very comfortable hotel near the American consulate!!! Great helpful staff!!! Any questions that i had was answer!!! Overall it was a great experience!! The only complaint that i have is that the gym is not on the hotel you have to walk and cross a bridge that doesn't look very safe to get there!!!

Was this review helpful? Yes 1
Fernando S, Manager at Quality Inn Ciudad Juarez, responded to this review

Dear Frodak We thank and highly appreciate your comments. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We assure you that we're putting our best effort to improve our service and we are planning the construction of a gym within the hotel People... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2014

Thank you. service was excellent love the breakfast my room was clean everyday thanks to Patty . Martin the driver was really nice. I felt safe .Everyone was very polite and helpful thanks again and God bless u all.👍

Was this review helpful? Yes 2
Fernando S, General Manager at Quality Inn Ciudad Juarez, responded to this review

Dear Jaakherre Thank you for taking the time to answer the survey about your recent stay at our hotel. We thank and highly appreciate your comments and will share it with our entire team. Answers will serve as stimulus for our staff to continue our efforts in maintaining the quality of our services and continue to offer an exceptional experience... More 

Santa Barbara, California
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 24, 2014

We had to visit Juarez to go to the consulate and chose the Quality Inn. It was about a minute walk to the embassy and a few minutes walk to shopping and restaurants. The hotel staff was friendly and the rooms were clean. The breakfast offered in the mornings was not too good, but there is a Denny's down the... More 

Was this review helpful? Yes 2
Fernando S, Manager at Quality Inn Ciudad Juarez, responded to this review

Dear Rodman805 Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. First of all I would like to offer a sincere apology for not complying with your expectations in relation to the Continental breakfast, which consists of 3 different season fruit, 5 types of cereals, yogurth, white and wheat bread, butter,... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 18, 2014

The hotel is in walking distance of the consul, 5 minutes tops, 10 minutes to clinics. I felt very safe although I didn't go out at all and just to do consul business. There's a pharmacy next door. The service is very good, everyone is polite and really want to help you, when I arrived they warned me about the... More 

Was this review helpful? Yes 1
Fernando S, Manager at Quality Inn Ciudad Juarez, responded to this review

Dear Daniel V Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. A sincere apology for the inconvenience on the a/c, we assure you that we're putting our best effort to improve our service and avoid these issues. Your feedback is very important to us and we can assure you that... More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 2, 2014

We came here to take care of some business at the US Consulate. The hotel looks nice inside and out. I chose this hotel because it was so close to the consulate. There is a smaller hotel next to this one and cheaper but looked kind of shady, unsafe. The Quality Inn is fenced in, has security, "Sitio" taxis are... More 

Was this review helpful? Yes 4
Fernando S, Front Office Manager at Quality Inn Ciudad Juarez, responded to this review
Google Translation

Hola buenas tardes. Primero que nada para agradecer por sus comentarios sobre nuestro Hotel y ofrecerle una disculpa por el... More 

1 review
5 of 5 stars Reviewed June 9, 2014

Well we stayed there for Visa application and it was a good place to stay for this purpose. Good value compare to other hotels near by. The breakfast they offer there its simple but good and 6pm-7pm there are free beers and peanuts hehe. The personal its very polite. All its walking distance; Dennys, Wendys, US Consulate, Las Misiones Plaza... More 

Was this review helpful? Yes
Fernando S, General Manager at Quality Inn Ciudad Juarez, responded to this review
Google Translation

Gracias por elegir nuestro hotel y gracias por sus comentarios, todo esto nos ayuda a mejorar en el servicio. Nuestro... More 

Northampton, MA
Contributor
18 reviews 18 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 31, 2014

Like many others, I was here on the matter of an immigration interview at the consulate. We used this hotel as the home base for my client couple, their interpreter, their helper and their daughter and myself. We had all of our meetings here to prepare for the case. Everything about the hotel was OK. It felt like an average,... More 

Was this review helpful? Yes
Fernando S, Front Office Manager at Quality Inn Ciudad Juarez, responded to this review
Google Translation

Muchas gracias por tomarse el tiempo de contestar a nuestras encuestas, de esta manera nos retroalimenta a mejorar en los... More 

Idaho
Top Contributor
68 reviews 68 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed March 19, 2014

Holiday Inn Express.... after reading the reviews I decided to try and save a buck or two.... BIG MISTAKE! Started off very well a front desk person was very helpful with some business needs, but then it went downhill FAST! had to get up at 5 am to go to the US Consulate which is very close. At 2:30 am... More 

Was this review helpful? Yes 1
Fernando S, Front Office Manager at Quality Inn Ciudad Juarez, responded to this review
Google Translation

Gracias por sus comentarios, lamentablemente existen personas que no saben respetar el tiempo de los demás y en ocasiones se... More 

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