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Hacienda Cerritos Boutique Hotel

Los Cerritos Beach, Km 65, Todos Santos 23300, Mexico
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Hacienda Cerritos Boutique Hotel
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Hacienda Cerritos Boutique Hotel
Hacienda Cerritos Boutique Hotel
Hacienda Cerritos Boutique Hotel
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129 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Denver, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The views and the rooms are AMAZING and they are definitely the best things about the place. We read many reviews so we were prepared to stop at a grocery store to have supplies on hand. We knew we were isolated with a chance of losing water and power (we lost water a couple of times, never lost power). And... More 

Was this review helpful? Yes 1
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

We're extremely sorry that you had this experience. We are very saddened when we hear that our guests had a less than enjoyable time at our resort, and we will do our best to make sure this doesn't happen again. We would like to let you know that we do have a policy in place that guests need to be... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had an amazing experience and Would have given the hotel an excellent rating however the lack of maintenance affords you less of an experience than what it could be. There are several hot tubs affording fantastic views but out of five tubs currently two are working and one of those two is private. Air conditioning is offered but again... More 

Was this review helpful? Yes 3
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

We're very glad to hear that you had a good time at our resort, we love hearing that from our guests. It is unfortunate that you stayed at a time when everything wasn't working perfectly, but we are working on fixing all the issues that you encountered. When you next stay with us, we hope you have an even better... More 

La Jolla, California
1 review
1 of 5 stars Reviewed 1 week ago

The place sits on a beautiful location and the property is magnificent. The problem is a total lack of maintenance. The air conditioning system barely works, electricity and running water come and go like the wind. After spending a full day without running water and electricity we complained and the staff's answer was to give us candles. My advice is... More 

Was this review helpful? Yes
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

We're very sorry to hear that things went poorly for you while at our resort. Since we are off the grid, we occasionally have issues with power and water, especially when we are fully booked at all three resorts (which we were for the last month or so). That doesn't excuse the issues, but we wanted to give some reasoning... More 

Redondo Beach, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a great time. Even though there is no restaurant or staff to wait on you there are cool places to eat in walking distant. Views from hotel were great. Good spot to surf if you are just learning. Would be nice if they eventually paved part of the road to get to the hotel though. Pool needs to be... More 

Was this review helpful? Yes
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

Thanks for taking the time to write a review! We really appreciate getting feedback from our guests. The weather in Mexico tends to be on the warmer side, and gets very hot in the spring and summer, so we found it most comfortable to keep the pools unheated to create a nicer balance of warm and cool. We hope to... More 

portland
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Loved staying at Hacienda Cerritos. We felt very much at home and very lucky to have had such an amazing experience. We lived so comfortably for four nights and wished it had been longer. I could not wait to get up in the morning and so used my phone's alarm to make sure I'd not miss the sun rises. Even... More 

Was this review helpful? Yes 1
CerritosBeach, Public Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

Thank you so much for your incredible review! It means the world to us that our guests have a wonderful time, and we're very glad that you wanted to share your experience with the world! We'll make sure to pass along your thanks to Carlos. We hope to see you again in the future! More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 28, 2015

Wikipedia defines a "Boutique hotel" as hotels which have typically between 10 and 100 rooms... and often contain luxury facilities in unique or intimate settings with full service accommodations. This hotel has the right amount of rooms and a unique setting, and while the architecture/bones of the structure are wonderful, the furnishings, equipment (what works or exists), towels and bedding... More 

Was this review helpful? Yes 2
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

We're very sad to hear that you did not enjoy your stay at our resort. That said, thank you for taking the time to write up a review, and at least you enjoyed the surrounding area. We will use what you've said to continue to work on and improve our resort. Thank you for your feedback, and we hope that... More 

Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2015

A group of us rented out the entire hotel for a week in January. We had read the reviews and weren't sure what to expect. First, the pictures do not do the place justice...much grander in person. Yes, there were cosmetic issues. Yes, there were issues with A/C, However, these did not deter from the great experience. Since we rented... More 

Was this review helpful? Yes 2
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

Thank you for taking the time to write this great review! We really appreciate any and all feedback we receive. We are constantly working to improve on all the issues our guests bring up to us, so that, hopefully, when you next stay at our resort, it is even better than the first time! More 

Canton, OH
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 20, 2015

This is truly the most beautiful place I've ever stayed. The location is phenomenal. It overlooks big surfing waves on one side and a rocky mountain coast on the other. The architecture is gorgeous with a Spanish castle type of theme. The rooms are decadent. The hot tubs and infinity pool with views of the ocean and the starry night... More 

Was this review helpful? Yes 2
San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

Very quiet with beautiful architecture and views. Don't expect first class service as you're on your own most of the time especially bring some food to eat. This is a perfect place to learn how to surf

Was this review helpful? Yes 1
Boston, Massachusetts
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 5, 2015

Just returned from several days (starting on Christmas) at this hotel and we loved it. Hacienda Cerritos is a boutique hotel. What that means is you are not walking into a resort, so if you gravitate towards the big all inclusive resorts with lots of people and lots of commotion — it is not for you. On the other hand,... More 

Was this review helpful? Yes 9
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

Thank you for the well thought out review and for taking time to write directions for others. Thank you most of all for "getting" our resort and enjoying your trip. Please come back to our Mexican Estate at any point in time!! More 

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