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Hacienda Cerritos Boutique Hotel

Los Cerritos Beach, Km 65, Todos Santos 23300, Mexico
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Hacienda Cerritos Boutique Hotel
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Hacienda Cerritos Boutique Hotel
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Hacienda Cerritos Boutique Hotel
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135 Reviews from our TripAdvisor Community

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15
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2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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    (135)
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Cape Coral, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had a Groupon for this hotel for four nights that we booked over a year ahead of time. Four months prior to the trip I booked the airfare and contacted them to reconfirm our dates to find out they booted us a night to accommodate a group that booked out the entire hotel for the week. Gayle was very... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 28, 2015

The hotel is really nice, the chef is AMAZING, Gale and the staff was really nice, but a little unorganized. The could have saved us a small fortune if they told us about the shuttle options from the airport which is 1.5 hours from the hotel. The dirt road with basically no signs is stupid. We had a great time... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Level Contributor
3 reviews
1 of 5 stars Reviewed May 25, 2015

The hotel has tremendous potential. However, the lack of maintenance is unbelievable as well as the overstated amenities. This hotel is worth no more than $100/night...and that's a stretch. They want to blame everything on the hurricane...but that is no excuse for most of the light fixtures in the main part of the hotel only having half of their bulbs.... More 

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Surprise, Arizona
Level Contributor
2 reviews
5 of 5 stars Reviewed May 18, 2015

The views are unreal! If you're staying at the Hacienda first off take a tour with Carlos to see the whole resort. There is a part of the tour that will leave you speechless... and I would recommend doing this around sunset. Next try to unwind and relax because your internet and other technology devices will not work in your... More 

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Portland, Oregon
2 reviews
4 of 5 stars Reviewed May 11, 2015

We stayed one night at Hacienda Cerritos at the end of our trip (we stayed at the Surf Colony for the rest of the trip). And it was awesome! We had our own little jacuzzi right outside our room, as well as the big main pool. Hacienda Cerritos has to be the most beautiful resort on the entire Baja! And... More 

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Danville, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 1, 2015

We stayed at the Hacienda Cerritos for the second time mid-April … this time with three couples. We really enjoyed our time once again. Carlos and Chris make us feel right at home and helped with any lunch/dinner suggestions. This is like staying in your own private hacienda … very private and quite. The two huge kitchens are great for... More 

Was this review helpful? Yes 3
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 15, 2015

The views and the rooms are AMAZING and they are definitely the best things about the place. We read many reviews so we were prepared to stop at a grocery store to have supplies on hand. We knew we were isolated with a chance of losing water and power (we lost water a couple of times, never lost power). And... More 

Was this review helpful? Yes 4
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

We're extremely sorry that you had this experience. We are very saddened when we hear that our guests had a less than enjoyable time at our resort, and we will do our best to make sure this doesn't happen again. We would like to let you know that we do have a policy in place that guests need to be... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 14, 2015

We had an amazing experience and Would have given the hotel an excellent rating however the lack of maintenance affords you less of an experience than what it could be. There are several hot tubs affording fantastic views but out of five tubs currently two are working and one of those two is private. Air conditioning is offered but again... More 

Was this review helpful? Yes 4
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

We're very glad to hear that you had a good time at our resort, we love hearing that from our guests. It is unfortunate that you stayed at a time when everything wasn't working perfectly, but we are working on fixing all the issues that you encountered. When you next stay with us, we hope you have an even better... More 

La Jolla, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 12, 2015

The place sits on a beautiful location and the property is magnificent. The problem is a total lack of maintenance. The air conditioning system barely works, electricity and running water come and go like the wind. After spending a full day without running water and electricity we complained and the staff's answer was to give us candles. My advice is... More 

Was this review helpful? Yes 2
CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

We're very sorry to hear that things went poorly for you while at our resort. Since we are off the grid, we occasionally have issues with power and water, especially when we are fully booked at all three resorts (which we were for the last month or so). That doesn't excuse the issues, but we wanted to give some reasoning... More 

Redondo Beach, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 27, 2015

Had a great time. Even though there is no restaurant or staff to wait on you there are cool places to eat in walking distant. Views from hotel were great. Good spot to surf if you are just learning. Would be nice if they eventually paved part of the road to get to the hotel though. Pool needs to be... More 

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CerritosBeach, Guest Relations Manager at Hacienda Cerritos Boutique Hotel, responded to this review

Thanks for taking the time to write a review! We really appreciate getting feedback from our guests. The weather in Mexico tends to be on the warmer side, and gets very hot in the spring and summer, so we found it most comfortable to keep the pools unheated to create a nicer balance of warm and cool. We hope to... More 

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