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Palacio Azteca Hotel

3.5 of 5
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Blvd. Cuahutemoc Sur 213 | Col. Davila, Tijuana 22400, Mexico
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1 room 1 adult
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133 Reviews from our TripAdvisor Community

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Miami, Florida
Level Contributor
111 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel in very nice away from the noise on avenue Revolucion. Marbled floors ,clean rooms and excellent front desk service. We ha a room on the seventh floor with a nice view of surrounding mountains. Nice experience

Helpful?
Thank William R
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear guests, thank you very much for your comments, we hope to have the opportunity to receive it again very soon. Sincerely, Alex Montes, Manager. More 

Riverside, California
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 18, 2015

The staff was great, very helpful and friendly. The breakfast buffet was very good. The room was clean, smelled good. 2 things to point out, the light switch near the door in the room turns on an off all electricity in the room, I found out the hard way at 3am when I thought the powers was down and called... More 

Helpful?
Thank davecarreno
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, Thank you very much for your opinions! However gladly I can comment that the replacement of the elevator has almost been completed and we continue to make the necessary steps to provide the best service improvements, it is a daily task that requires effort and all who work at Hotel Palacio Azteca realize it with the greatest pleasures.... More 

Guatemala City, Guatemala
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 7, 2015

i searched so many hotels in tj that were affordable and super nice and clean and when i booked palacio azteca i was hoping it was worth it and it sure was!!!!!!!! the rooms are suppeeer clean and nice and the view was amazing at night i was on the 6th floor, staff was amazing aswell and the food and... More 

Helpful?
Thank AstridyWalfre
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guess: It is always a pleasure to know that our guest enjoyed their stay with us. We do take pride in catering to our guest' needs the best way we can. Your feedback tells us that we are in the right path and it encourages us to continue striving every day. I appreciate the time spent in writing this... More 

San Diego, California
1 review
1 of 5 stars Reviewed November 21, 2015

I booked with Palacio Azteca through Hotels.com, and paid online through Hotels.com. My bank account reflected that my payment went through. The woman at the front desk insisted that my card had been declined and that I had to pay her. I refused to pay a second time. She repeated 3 times, loudly, in the lobby of the hotel, that... More 

Helpful?
Thank artemis s
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest: At Hotel Palacio Azteca our priority is the complete satisfaction of our guests. We are extremely concerned by your experience and hope that you will help by providing information so that we can determine who was on duty at the time of your arrival. If you would let us know your arrival/departure dates and approximate times, it would... More 

Los Angeles
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 10, 2015

It's not a luxury hotel but very comfortable. You feel like you are getting nice accommodations at a really nice price. During my stays I always thought the place was very well run, clean and well maintained. Never had any issues or problems. The best part was the Sunday Brunch. It was a nice surprise. The quality and service were... More 

Helpful?
Thank SeenITAndDoneIT
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest: Thank you very much for your comments,they reinforce our commitment to continue working to provide better services at the best prices every day. We are also pleased to notice that people know about the high quality of the hotels that are in the city of Tijuana, thank you for helping to spread it. We hope to see you... More 

Victorville, California
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 27, 2015

We needed a last minute hotel in tj since the one I usually stay at was already book and my sister has heard about this one well let me start by saying is was not what I expected it was a very nice hotel. as you get there its valet parking they do require you to give them your keys... More 

Helpful?
Thank TRAVELINGFAM951
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest: On behalf of the staff working here I would say: thank you very much for your comments! We'll be happy to have you and your family back soon. In your next visit we will have completed the renovation of the three elevators and I will certainly make sure to keep halls clear of dishes and clean. Hopefully, on... More 

Mexico City, Mexico
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed October 25, 2015

I spent one night at the "Palacio Azteca" while travelling on business. The hotel itself is old, but it appears they are doing a great effort to renovate it. During my stay, the place smelled like paint and 2 out of 3 elevators where out of service, but I didn't mind, this needs to happen in order for renovations to... More 

Helpful?
Thank sab_arredondo
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you very much for enabling us to receive, you are absolutely right, we strive to maintain the best possible facilities, gladly I report already operating two new elevators and is changing the third, in a few weeks we will be premiering. Our value added services include beneficial that really impact our guest in the economy as airport... More 

Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 22, 2015

Personally, the stories I've heard of TJ are not very pleasant. My friends and I visited specifically for the nightlife and food, so i didn't really expect much from a hotel. However when i arrived to Palacio Azteca Hotel i was very Surprised. I've been to this hotel twice now and not once have I been disappointed. Easy Check In.... More 

Helpful?
Thank dyanekp
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, the staff working at Hotel Palacio Azteca thank you very much your comments, we continue to work to ensure excellent quality of our service and maintain fair prices.Also much we appreciate your business and look forward to receive it again very soon. Sincerely, Alex Montes, Manager More 

San Diego, CA
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 19, 2015

We needed a hotel for one night that was centrally located, easy to get too via taxi and affordable. Palacio Azteca did not disappoint. It was a quick and easy taxi ride from the border. Once we were there we easily checked in and was taken up to our room by a very friendly and informative bellman. The room was... More 

Helpful?
Thank CaribDiegan
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, all staff working at Palacio Azteca Hotel appreciate your preference and comments. We are pleased to know that they have been happy with the service we provide and we are committed to continue improving it. We hope to soon have the chance to meet them. Sincerely, Alex Montes, Manager More 

Auckland Region, New Zealand
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 12, 2015

I was visiting for a dental treatment that was to need a 6 day visit. I chose this hotel because it had free high speed internet, a pool and a fitness centre. It looked nice in the pictures and although the reviews were mixed, the hotel responded to complaints nicely, and I though it would be ok. Firstly - I... More 

Helpful?
1 Thank Jacqui B
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, Thank you for your kind comments about Ixchel Restaurant, our staff, and the appearance of our property. Thank you as well for taking time to point out areas of concern; we take your input very seriously and are addressing each of the items you mention. Our policy definitely allows for you to leave an open credit card and... More 

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