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Palacio Azteca Hotel

Certificate of Excellence
Blvd. Cuahutemoc Sur 213 | Col. Davila, Tijuana 22400, Mexico
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Palacio Azteca Hotel
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Palacio Azteca Hotel
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92 reviews from our community

Traveler rating
    27
    47
    12
    2
    4
See reviews for
23
16
10
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (17)
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Ensenada, Mexico
2 reviews
1 of 5 stars Reviewed 2 weeks ago

We spent the night at this hotel before flying to Puerto Vallarta. The restaurant was very nice, the noise outside the hotel was loud. We returned the next week planning to spend another night befor driving back to Ensenada. We had made a reservation during our first visit. When we called for an airport pick up (our car had been... More 

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1 review
3 of 5 stars Reviewed 3 weeks ago

Tired and very average. Was in an elevator a few times when it stopped for a while between floors. Pool had many leaves and bugs floating on top. Not close at all to border crossing, but it is close to some good restaurants and the cultural district. Nobody at front desk spoke English when I arrived. You could do (much)... More 

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review
Google Translation

Estimado huesped, muchas gracias por sus comentarios. Para nosotros son muy importantes por lo que me permito darles atenta respuesta.... More 

Seattle, Washington
1 review
4 of 5 stars Reviewed February 20, 2015

I like the hotel and have stayed here 6 times. All have been on the back side of the 6th floor until last week. All have been reasonably quiet except this last time on the 4th floor. The street is a major one-way arterial with traffic, sirens, etc. On the 6th floor, the sound escapes and isn't bad. On the... More 

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, thank you for your review and we are happy to assist you whenever you visit Tijuana, we look forward your next visit. Thank you very much! More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 2, 2014

Tijuana is the current hotbed of food and beverage and this hotel is centrally located. Walking distance to Tacos Kokopelli (Awesome Food and Great Beers and Pulque) and Das Cortez (Great Coffee), also a short drive to Avenida Revolucion, the Gastronomy district . Currently all rooms are being upgraded as well as all facilities. Had some small mishaps this past... More 

Was this review helpful? Yes 3
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we appreciate your comments, we hope to soon have the chance to serve you. It is a pleasure to serve you! More 

San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

We stayed for two nights and had a great experience. The service was excellent. Staff was professional, friendly and very accommodating. The room was clean and comfortable. The breakfast buffet was excellent! We had so many choices, it was difficult not to overdo it. We would definitely stay there again.

Was this review helpful? Yes 1
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Thank you very much for your comments, we hope to see you soon in Tijuana. More 

Top Contributor
148 reviews 148 reviews
45 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 6, 2014

Palacio Azteca Tijuana is a great option at Tijuana, the hotel is well located, well kept, rooms are clean and comfortable. Breakfast buffet is very good, the restaurant is comfortable and has a nice terrace. The pool is clean and the area is nice. The manager, Radomir, is right there help and goes all the way to make sure you're... More 

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Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you very much for your positive comments. It is a pleasure to serve you! More 

San Diego, California
1 review
5 of 5 stars Reviewed October 6, 2014

We had our wedding reception at this Hotel and couldn't be happier. Susana was great and was able to accommodate our every request. Many of our guests who came from San Diego and stayed the night (most their first trip to TJ in years) were very happy with the hotel and had a great experience. Everyone at the hotel was... More 

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Thank you very much for your nice comments, thank you Chef distinction and we are all very happy to have exceeded your expectations. We hope to have the opportunity to serve them again. Greetings! More 

San Diego, California
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 12, 2014

Great hotel to stay at. Pool is great, and the buffet at the hotel restaurant is excellent. Parking is a little hectic, but as long as there's valet you're okay. Staff are very helpful and friendly. we've stayed here at different times during the years

Was this review helpful? Yes 2
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, we appreciate your comments and your willingness manager@hotelpalacioazteca.com mail if you want to let us know your suggestions for improving our rooms. We hope to have the opportunity to welcome you back. Best regards. More 

Los Angeles, California
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 2, 2014

Easy check in, nice and good smell room, clean sheets, but the maid knot the door by 8 a.m. screaming that she will clean the room.. Location on main street make it noisy early morning (6-8 a.m.) can hear voices from next room..

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you very much for letting us know your opinion. We hope to serve you soon again and continue your previous instructions regarding the desired time cleaning your room. Your comfort is our main goal. Thank you! More 

Chula Vista, California
1 review
4 of 5 stars Reviewed September 1, 2014

Pros: It was well-located, not within easy walking distance of any significant attractions, but a short taxi ride, 5-10 minutes, to pretty much everything. There were always taxis available on hotel property. Staff was friendly. When we got to our room, it had not been cleaned. I brought this to the attention of a maid and presto! Three maids were... More 

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you for the time you took to give us feedback. Our commitment is to deliver room at 15:00 and regret much if not met you. Please contact us at the email manager@hotelpalacioazteca.com gladly assist you. We hope to serve you again soon. Thank you. More 

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