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Palacio Azteca Hotel

3.5 of 5 Blvd Cuahutemoc Sur 213 | Col. Davila, Tijuana 22400, Mexico
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Certificate of Excellence 2014
Palacio Azteca Hotel
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Palacio Azteca Hotel
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86 reviews from our community

Traveler rating
    27
    45
    10
    1
    3
See reviews for
22
16
9
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 weeks ago

Tijuana is the current hotbed of food and beverage and this hotel is centrally located. Walking distance to Tacos Kokopelli (Awesome Food and Great Beers and Pulque) and Das Cortez (Great Coffee), also a short drive to Avenida Revolucion, the Gastronomy district . Currently all rooms are being upgraded as well as all facilities. Had some small mishaps this past... More 

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we appreciate your comments, we hope to soon have the chance to serve you. It is a pleasure to serve you! More 

San Diego, California
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed for two nights and had a great experience. The service was excellent. Staff was professional, friendly and very accommodating. The room was clean and comfortable. The breakfast buffet was excellent! We had so many choices, it was difficult not to overdo it. We would definitely stay there again.

Was this review helpful? Yes
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Thank you very much for your comments, we hope to see you soon in Tijuana. More 

Top Contributor
132 reviews 132 reviews
42 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 6, 2014

Palacio Azteca Tijuana is a great option at Tijuana, the hotel is well located, well kept, rooms are clean and comfortable. Breakfast buffet is very good, the restaurant is comfortable and has a nice terrace. The pool is clean and the area is nice. The manager, Radomir, is right there help and goes all the way to make sure you're... More 

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Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you very much for your positive comments. It is a pleasure to serve you! More 

San Diego, California
1 review
5 of 5 stars Reviewed October 6, 2014

We had our wedding reception at this Hotel and couldn't be happier. Susana was great and was able to accommodate our every request. Many of our guests who came from San Diego and stayed the night (most their first trip to TJ in years) were very happy with the hotel and had a great experience. Everyone at the hotel was... More 

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Thank you very much for your nice comments, thank you Chef distinction and we are all very happy to have exceeded your expectations. We hope to have the opportunity to serve them again. Greetings! More 

San Diego, California
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 12, 2014

Great hotel to stay at. Pool is great, and the buffet at the hotel restaurant is excellent. Parking is a little hectic, but as long as there's valet you're okay. Staff are very helpful and friendly. we've stayed here at different times during the years

Was this review helpful? Yes 2
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, we appreciate your comments and your willingness manager@hotelpalacioazteca.com mail if you want to let us know your suggestions for improving our rooms. We hope to have the opportunity to welcome you back. Best regards. More 

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2014

Easy check in, nice and good smell room, clean sheets, but the maid knot the door by 8 a.m. screaming that she will clean the room.. Location on main street make it noisy early morning (6-8 a.m.) can hear voices from next room..

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you very much for letting us know your opinion. We hope to serve you soon again and continue your previous instructions regarding the desired time cleaning your room. Your comfort is our main goal. Thank you! More 

Chula Vista, California
1 review
4 of 5 stars Reviewed September 1, 2014

Pros: It was well-located, not within easy walking distance of any significant attractions, but a short taxi ride, 5-10 minutes, to pretty much everything. There were always taxis available on hotel property. Staff was friendly. When we got to our room, it had not been cleaned. I brought this to the attention of a maid and presto! Three maids were... More 

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you for the time you took to give us feedback. Our commitment is to deliver room at 15:00 and regret much if not met you. Please contact us at the email manager@hotelpalacioazteca.com gladly assist you. We hope to serve you again soon. Thank you. More 

Henderson, Nevada
Top Contributor
78 reviews 78 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 27, 2014

The hotel is nice. It was busy, which is good. The area in which is located is not the nicest in town, but all the main attractions of the city are close by. The room is ok, nothing special, but the customer service is excellent, which I think is why this hotel is a 4*. Not sure if I would... More 

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PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, We appreciate the opportunity to serve you and your comments. We will continue working to improve day by day. We hope to have the opportunity to serve again. More 

Hawthorne, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 18, 2014

Stayed on Friday night 8/15/14 as I had a Mexican Tax class on Saturday morning. Arrived at 10pm and a little hungry. The bell captain said it was safe to walk a block to the taco stands but we ate at the restaurant. Food was great. The room and bathroom was clean. Great Wi Fi. Pool is a decent size... More 

Was this review helpful? Yes 1
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

We appreciate your comments. It is a pleasure to serve you and we hope to have the opportunity to do it again soon. The Saturday morning of your stay, there was a small issue with the water pump which was resolved over the course of fifteen minutes. It seems those were the fifteen minutes during which your shower took place.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014 via mobile

I live in Tijuana, we just wanted an out of town three day vacation so we headed to a ranch in Tecate BC (20 min from Tj), unfortunatley after one day staying all cabins were occupied next day so we sadly went back toTijuana, but our adventure spirit wast broken so after 5 search on the web we found out... More 

Was this review helpful? Yes 1
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, we appreciate your comments, it is a pleasure to serve you and hope to have the opportunity to do it again soon. More 

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Additional Information about Palacio Azteca Hotel

Address: Blvd Cuahutemoc Sur 213 | Col. Davila, Tijuana 22400, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Palacio Azteca Hotel 3.5*
Number of rooms: 201
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