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City Express Tijuana Insurgentes

Blvd. insurgentes No. 5950, Col. El Lago, Tijuana 22210, Mexico
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City Express Tijuana Insurgentes
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Ranked #20 of 44 Hotels in Tijuana
A recent review
4 of 5 stars reviewed 1 week ago
Ismael M
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24 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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  • All months
    (24)
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    (9)
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  • Dec-Feb only
    (8)
All months
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Despite that it is quite a ways to the Downtown area, this is a great place to stay. It is designed pretty much for those traveling on business, but if you need modern amenities and a very simple place to stay, this is the place. I have to mention that their prices are reasonable too. They have a fitness center,... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Pleasanton, California
Level Contributor
403 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 473 helpful votes
1 of 5 stars Reviewed 4 weeks ago

To keep the story short, we booked a room (through Expedia), arrived late, the hotel had our reservation confirmed in their computer system but they refused to honor it saying they don't have available rooms. Frankly, with all computer systems and on-line bookings, I haven't seen a hotel not honoring a confirmed reservation in years, so I can't even imagine... More 

Was this review helpful? Yes
Ernesto H, Gerente at City Express Tijuana Insurgentes, responded to this review

Dear Guest, I need mor information about your reservation, Name, Dates, How many reservations? and if you have confirmation number Thanks, More 

Travelers are raving about these Tijuana hotels

San Francisco, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 20, 2015

When most people think of Tijuana, they see vision of corruption, crime and decay, while some of that could be true, there is another side of Tijuana that most people do not see. The same is true when it comes to its hotels. Last week I went to Tijuana for a medical appointment (yes! Tijuana, does have world-class doctors and... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 10, 2015

When I got there it took to long to check me in and the receptionist didn't even bother on greeting and apologizing for the long Waite but the security guy did I think he was the nicest person there not even the lady that work in the office. The room are too mall we got a master room not images... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review

Dear Guest, First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our staff, who will be working on better training and meet the quality standards Hotels City. I hope to give... More 

Tijuana, Baja California, Mexico
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed March 8, 2015

I have stayed here before. This time it was a little disappointing during Check-in because it took too much time. The rooms well, we all know they are small. The plus for this hotel is that if you become a "member"(not sure what they call it) you can check out at 4pm. After a long night out this is a... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the... More 

Atlanta, Georgia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 3, 2015

I booked 3 rooms with TripAdvisor and when I arrived at the hotel they only gave me two rooms even though I had a email receipt that clearly showed that I had booked and paid for three rooms. This was a classic case of a shady business in Tijuana trying to rip off a tourist.

Was this review helpful? Yes 2
marlen c, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 19, 2015

After reading other reviews I booked this hotel last minute. I was so surprised. Location is great although I agree with other reviews entrance is confusing. Lobby is clean and staff is friendly and helpful. Rooms are small but very clean and very comfortable. Complimentary breakfast starts at 7 but was pretty much set up at 6 and staff had... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review

Dear Paulina, First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the air conditioning as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as... More 

Tijuana, Baja California, Mexico
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 7, 2015 via mobile

I stayed here for New Years 2015. The people in reception are very helpful. We have stayed at other CITY EXPRESS HOTELS but we're never offered the hotel membership. We asked for late check out during check in and for the first time we were offered the membership that accumulates points with each stay and the membership let's you check... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Tijuana Insurgentes did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Saltillo, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 8, 2014

I was surprised of the comfortable bed, I usually travel all the time, and my first night is too bad. However, I rest and sleep like a baby. The breakfast was good and there were enough to the quantity of people and in general, I reccommend this hotel for business an travel.

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review

Dear Guadalupe, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Tijuana Insurgentes did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Milwaukee, Wisconsin, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 23, 2014

This is the first time I stayed at a City Express as well as my first time staying overnight at Tijuana, MX. I was not sure what to expect, but in general I was thinking to see a hotel with services and accommodations similar to a basic hotel in USA. There are a few things that are probably uncommon as... More 

Was this review helpful? Yes 4
Marlen C, Guest Relations Manager at City Express Tijuana Insurgentes, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Tijuana Insurgentes did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

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