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All 39 Tijuana hotels

Marriott Tijuana

4.0 of 5 Hotel   |   Blvd Agua Caliente 11553, Tijuana 22420, Mexico (Formerly Emporio Tijuana)
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81%
Ranked #3 of 39 hotels in Tijuana
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Peter S San Diego, California
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156 people have reviewed this hotel

Traveler rating
    60
    62
    21
    8
    5
See reviews for
19
34
18
58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego, California
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife and I and another couple spent the night here to go to a new Zona Rio restaurant (Mision 19 - great place). We wanted to make a quick getaway of the weekend. I'd been here a number of years ago but did not remember many details - I was pleasantly surprised. The room and amenities were nice. Spacious,... More

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear guest: Thank you for taking the time of sharing your experience with us. We are delighted that your stay with the Tijuana Marriott Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I travel quite a bit for work and have to say that a hotel is a hotel.... customer service is what makes any hotel stand out from one another! I have to say that Marriott Tijuana has the best customer service by far of any hotel even in the United States. Roberto was great from the time he check my... More

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Guest, Thank you very much for your wonderful comments about our staff here in your Hotel Marriott Tijuana also, for mention Roberto and Carlos for their amazing service. Hope to receive you and your wife soon here at your Hotel. Would be a pleasure to assist you again. Please don´t hesitate to contact me if I can help you... More

Philadelphia, Pennsylvania
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was recovering from surgery and stayed here for a week. I can't say enough positive things about this hotel! The staff and front desk are AMAZING, so friendly and helpful. The rooms are clean, a decent size and beds are very comfortable. There was a mix up with my bill at the end of my stay, and it was... More

Was this review helpful? Yes 1
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear guest, We would like to thank you for sharing your experience with Marriott Tijuana. We are very happy to know that we exceed your expectations! Please let me know when you are coming back to Tijuana, would be a pleasure To assist you again. Best Regards! Sara Silva Guest Service Hmt.asisdir@grupodiestra.com More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Awesome stay first time in mexico. Marriott was wonderful with the service . Me and my wife would compare to first class in the states . Very eager to please and very proffesional. Frank in the restraint was very helpful .Carlos was very nice and people oriented our waiter.

Was this review helpful? Yes 1
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Guest, Thank you so much for your comments, we appreciate your time. Hope to have you back soon here at your Hotel, Marriott Tijuana. Please don’t hesitate to contact us if can be of further assistant. Sara Silva Guest Service (664) 622 6600 hmt.asisdir@grupodiestra.com More

Riverside, CA
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 5, 2014

I can't remember ever being treated better by a service staff then at the Marriott of Tijuana. Everyone here has been super friendly, helpful, patient, and impressive. Every staff member I have encountered so far has spoken fairly fluent English which has been quite helpful since my Spanish is horrible. Our room was roomy and very clean. The beds are... More

Was this review helpful? Yes
Sara S, Guest Voice at Marriott Tijuana, responded to this review

Dear guest, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Tijuana Marriott Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue... More

Saugus, Massachusetts
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 4, 2014

I frequent this hotel on business and this is by far much better than most hotels in the States. There is an attentive professional staff, a great restaurant with a large breakfast buffet with eggs and pancakes made to order. Rooms are large, recently decorated, and with very comfortable beds with plenty of pillows. I feel like I'm in mid-town... More

Was this review helpful? Yes 1
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear guest, Thank you for taking the time of sharing your experience with the Tijuana Marriott Hotel. We are very happy to know that we exceed your expectations! If there is anything else that we can do when you are in the city please let us know. Thank you for your comments, and hope to see you soon! Kindly Regards!... More

San Diego, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2014 via mobile

I did not stay in the Hotel, but I am a frequent visitor of the Restaurant. I am impressed by the quality of the lunch Buffett where I had lunch on many occasions. I am a bit fussy about what I eat and this is the only place I encountered, where the restaurant manager said to just tell him what... More

Was this review helpful? Yes 1
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Guest, we are very happy to know that we exceed your expectations in our Condimento Restaurant. Thank you for your comments. Kindly Regards! Sara Silva Guest Service hmt.asisdir@grupodiestra.com More

Brooklyn, New York
Contributor
16 reviews 16 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 27, 2014

Unfortunately, I was in town for surgery so I really couldn't eat as much as all the good food in and out of the hotel. This hotel was great, everyone was so nice. You'd have to come to really experience this 5 star hotel. My boyfriend was able to enjoy the hotel food and he loved it. He also loved... More

Was this review helpful? Yes 1
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear guest, Thank you for taking the time of sharing your experience with the Marriott Tijuana Hotel. We are delighted that your stay was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver... More

Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 26, 2014 via mobile

Check in took long lasting 30 minutes. They gave me a room without windows charging a regular price. There are two on each floor!!!! After comlplaning they gave me another room. So always ask in this Hotel whether there is a window in the room!!! Another colleague of mine got the same type of room on another floor. He was... More

Was this review helpful? Yes 2
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear guest, Thank you for taking the time of sharing your experience with the Tijuana Marriott Hotel. You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest's satisfaction. Unfortunately, we did not meet your expectations. If you would like to... More

Fort McMurray, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2014

Excellent Staff in and around the Hotel. Christian Gonzalez was one of the Bell Boys. I didn't speck spanish, Christian was translating on my behalf with the local taxi to try and find a church in the area. They make you feel at home. Great Job Christian!!

Was this review helpful? Yes 1
Sara S, Director de Relaciones con Clientes at Marriott Tijuana, responded to this review

Dear Mr. Critch Thank you for staying at Marriott Tijuana!! It’s very important for us that you take a time to write a comment for us, we are very happy to know that our staff exceed your expectations! If there is anything else that we can do when you are in the city please let us know. Thank you for... More

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Additional Information about Marriott Tijuana

Also Known As:
Marriott Tijuana Hotel
Marriott Tijuana Hotel Tijuana
Tijuana Marriott
Address: Blvd Agua Caliente 11553, Tijuana 22420, Mexico (Formerly Emporio Tijuana)
Phone Number:
Location: Mexico > Baja California > Baja California Norte > Tijuana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Tijuana
#4 Business Hotel in Tijuana
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott Tijuana 4*
Reservation Options:
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