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Marriott Tijuana

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Blvd Agua Caliente 11553, Tijuana 22420, Mexico (Formerly Emporio Tijuana)
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Marriott Tijuana
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342 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
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English first
  • All months
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    (109)
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We are on day 4 of our 6 day visit to Tijuana and I could not be happier with the amazing experience we have had at this hotel. From the moment you pull up to the door you are taken care of. Bell hops and door men are waiting to take your bags and help you out of the car.... More 

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Los Angeles, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Good Day Happy Travelers just a quick review of of Marriott Tijuana and happy to say it will be a good one!!!! Tijuana hasn't been a required destination for me, however after a business trip earlier this year to Tijuana and this Marriott I have been and will go back. The property overall is very well maintained, however, hands down... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Mr. John B. I take this opportunity to thank you for your great and valued comments, it is always a pleasure to assist our Special Guests with excellent service. I also thankyou for mentioning Alvaro, we are more than happy that he have you an excellent service as well. The priority for all the ones who colaborate in this... More 

Las Vegas, Nevada
Level Contributor
344 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights. Got bit by flea and had to change room. I showed it to management. Did not get much help or compensation. They asked me where I stay before I checked in and tried to blame me for bringing the problem. Went to a dermatologist and confirm that it was flea bites. Sent email to IHG... More 

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Mr. Young, We are sorry that you still have a misperception about our Hotel and that proving with a professional full inspection report That no Insects were found in your room was not enough (even when it was confirmed by Marriott Corporate Office) and that you reported the insect bites upon arrival this is why we mentioned it might... More 

Stockton, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I along with my 6 family members stayed in the presidential suite of the Marriott Tijuanna hotel FOR 3 DAYS. From the time of our arrival, the service was Amazing! I have stayed at many hotels throughout the United States, and I have to say none compare to the customer service and eagerness to serve its guest like the Tijuana... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Sam F. I would like to thank you for your greta comments and for having the time to share them, also thankyou for your preference! The service for all of our Guests is the most important thing for us. their safety, comfort and their needs we make them our priority. I am glad that you have mentioned Mr. Alvaro,... More 

Longwood, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

The entire staff extends itself over and over again. When I arrived, a biellman, J Carlos was extremely helpful in assisting me with my bags, and once is the room took the time to show me everything from television stations, to troubleshooting problems with my internet connection. He even ordered room service for me because of my limited spanish. Later,... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Valued Guest, i would take this opportunity to thank you about your great comments and the preference to us. I am glad that my co-parters Juan Carlos, Miguel, Alvaro and Ricardo gave you an excellent service, that is how we assist our special guests, we look forward in having you here woth us pretty soon so we can assist... More 

Spring Hill, Florida, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a Medical Vacation for my wife and I. Second time we have stayed here. This place should be the example of how all hotels should be. From first getting out of the transport you felt like a friend/family to all the staff. They can't seem to do enough for you and beyond. I had wrote down names so... More 

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Mr. Joe forst of all i would like totake this opportunity to thank you for your preference and great comments. The service, security and comfort for our guests is the most important thing for us, we are glad and honored to have guests like you and your wife. I want to thank you for mentioning my co-partners Mitzi, Julio,... More 

Tijuana, Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

All the staff are very friendly, especially Federico. Always has a smile on his face and anticipates your every need. All questions are answered promptly and any assistance required is tended to right away. I would recommend this hotel to anyone who are thinking of visiting Tijuana. Thank you

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Ms. Pauline E. I want to take this opportunity to thank you for your great comments and that you took the time to share them. The service, safety and comfort for or guests is the most important thing for us. We are glad that Federico served you with excellence! My team Marriott and i are very excited that we... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Every step in this hotel was met with pleasant accommodation! I was here for surgery and it was very comforting to have abundant kindness and service during an ordinarily uncomfortable experience...Thank you, TJ!

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Angel, first of all i want to thank your for your great comments and thankyou for having the time to share them. We are proud that we haved reached your expectations and that your surgery went pretty well. The service, comfort and security for our guests is the most important thing for us. We would like to have you... More 

5 of 5 stars Reviewed 4 weeks ago

I had laser eye surgery and literally couldn't see after the surgery. Alvero was there to help me every step of the way he was so caring and kind and I felt very safe also his English is great.The drivers Ricardo and Julio are excellent. I highly recommend this hotel because you won't find better staff anywhere else.

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Ms. Susan, first of all i want to thank you for your preference. I want to take this opportunity to say that we are greatfull of having special guest like you. We are glad that we have reached your expectations and that my co-partenrs Alvaro, Ricardo and Julio served your with excellence! I hope that your surgery went perfect... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

Frank and Miguel and others were very nice and helpful...even though it was more of a business trip ,we had a great time....from brunch time until we went to the bar in the evening.The live husband and wife singers they were very good in Spanish and English!

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear. Mr. Don i want to thankyou for sharing your great comments and for mentioning Mr. Frank we are glad that we had reached your expectations w eknow that you visited Tijuana for business and we are happy that you had a great time and you enjoyed the live music at the GreatRoom. The service for our Guests is the... More 

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