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Marriott Tijuana

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Blvd Agua Caliente 11553, Tijuana 22420, Mexico (Formerly Emporio Tijuana)
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282 reviews from our community

Traveler rating
    145
    88
    31
    10
    8
See reviews for
40
47
23
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Ciudad Juarez, Mexico
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

During my 2 weeks stay at Marriot all services were excellent. All employees do make you feel comfortable. They all were super professional! To Ricardo Luna Thanks! for the arrangements for Valle de Guadalupe and special thanks to Ricardo the driver who patiently drove us back and forward from work

Was this review helpful? Yes
Kingston, Ontario
Top Contributor
356 reviews 356 reviews
106 hotel reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed 1 week ago

You can't fault the staff in this hotel - friendly, helpful and always checking to see if everything is okay. The rooms are spacious but getting run down and in need of renovation. My mattress was very soft and the air conditioning had to be fixed. The overall appearance of the room is worn as well. I was happy with... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Mr. Ontario Guest, Thank you for sharing your opinion in regards to your recent stay at the Marriott Tijuana Hotel. Also, thank you for recognize our staff service; this is what make the difference. We see that there is room for improvement based on your feedback; we are going to work on it. Regarding the restaurants in the area,... More 

Saskatoon, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My brother has multiple sclerosis, I accompanied him recently for stem cell transplant. We stayed for 5 days. This hotel in one word is OUTSTANDING. The bellmen treated us as family ,we lacked for nothing. The entire staff so accommodating and friendly, I cannot say enough. We would definitely recommend and stay at this hotel without a doubt,again. A special... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Canada Guest, Thank you for sharing your great comments in regards to your recent stay at the Marriott Tijuana Hotel; it´s very important for us to make our guest feel like their homes; because we know that leaving home for some days is not that easy. We are really glad to know that we have exceeded your expectations during... More 

Richmond, Virginia, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have to admit the service I received here was absolutely amazing. The staff went above and beyond to ensure I had what I needed when I asked and if I asked for directions or where a good place to eat was they were more than willing to help me out. For example I requested a fridge, the one they... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Virginia Guest, Thank you for sharing your experience during your stay at the Marriott Tijuana Hotel; also, thank you for recognize our Staff Service. It´s a pleasure for us to know that we have exceeded your expectations during your stay. Kindly Regards! Sara S. Guest Service. Marriott Tijuana Hotel. +52 664 622 6600 More 

Surrey, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed here on 4 separzte occasion the last was r weeks ago the tv was old and there was no movie selection most channels were not english the maid service wss excellent the front desk staff were curt and rude they would not exchange us dollars to pesos the restaurant would not convert us to pesos when paying... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Canada Guest, Thank you for sharing your comments with us in regards to your recent stay at the Marriott Tijuana Hotel. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free... More 

Seattle, Washington
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Lovely hotel with wonderfully friendly staff. The hotel bar is great, comfortable seating, you want to just curl up in a chair, enjoy the music and drinks. Room was comfortable and clean with everything we needed. Staff are nicest I've come across in a hotel - especially Sofia in the bar, she's absolutely lovely. Pool area is private and perfect... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Washington Guest, Thank you for sharing your opinion in regards to your recent stay at the Marriott Tijuana Hotel. I will let know Sofia, about your TripAdvisor´s review. It´s a pleasure for us to know that we have exceeded your expectations during your stay. Hopefully you can visit us soon. Kindly Regards. Sara S. Guest Service Marriott Tijuana Hotel... More 

Atlanta, GA
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here in March 2015 for four days. I had a top notch, first class experience. The staff was friendly and inviting. The check in process was fast and smooth. The rooms were clean and amazing. The beds were incredibly soft and the pillows were a slice of heaven! The pool and amenities were in excellent shape. The WIFI... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Mrs. Toya, Thank you for sharing your experience during your stay at the Marriott Tijuana Hotel. It´s a pleasure for us to know that we have exceeded your expectations. Kindly Regards, Sara S. Guest Service Marriott Tijuana Hotel +52 664 622 6600 More 

Fort Myers, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was at the Marriott for five days and I have never encounter a most caring and amazing staff like the one they have in this hotel. Everyday Ricardo, one of their drivers, took care of me and my sister in law, he is truly an amazing guy, courteous, caring and so nice! Also Alvaro AKA Chaquetas(I name him that... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Miss. Josie, Thank you for sharing your wonderful comments about your experienced during your stay at the Marriott Tijuana Hotel. I will let know Ricardo and Alvaro about your opinion. It´s a pleasure to know that we have exceeded your expectations. We would be waiting for you, on your next trip to Tijuana Baja California. Kindly Regards, Sara S.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Alvaro Montoya they say the guy in the red jacket takes great care of you we needed a pizza he got it we needed to go get sin glasses he took care of it very respectful and polite great guy he's very about the customer experience I recommend the Marriott and ask for anything from Alvaro

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Valued Guest, Thank you for sharing your comments with us and for recognized the work of our host Alvaro; I will let him know about your TripAdvisor´s opinion. It´s always a pleasure to assist our guests, Cordially, Sara S. Guest Service Marriott Tijuana Hotel +52 664 622 6600 More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Everything was just great! The people were all very friendly. The buffet was very delicious and Frank Gonzales in the restaurant was so wonderful to show us all the different food options!!! The service was just the very best. This was my husband and my first time in Mexico and we will be back.

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Valued Guest, Thank you for sharing your great comments with us and for recognized the work of Frank Gonzalez; I will let him know about your TripAdvisor´s opinion. We would be waiting for you and your husband on your next trip to Tijuana Baja California. It´s always a pleasure to assist our guests, Cordially, Sara S. Guest Service Marriott... More 

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