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Marriott Tijuana

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Blvd Agua Caliente 11553, Tijuana 22420, Mexico (Formerly Emporio Tijuana)
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Marriott Tijuana
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331 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (331)
  • Mar-May only
    (109)
  • Jun-Aug only
    (90)
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    (69)
  • Dec-Feb only
    (63)
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5 of 5 stars Reviewed 3 days ago NEW

I had laser eye surgery and literally couldn't see after the surgery. Alvero was there to help me every step of the way he was so caring and kind and I felt very safe also his English is great.The drivers Ricardo and Julio are excellent. I highly recommend this hotel because you won't find better staff anywhere else.

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Frank and Miguel and others were very nice and helpful...even though it was more of a business trip ,we had a great time....from brunch time until we went to the bar in the evening.The live husband and wife singers they were very good in Spanish and English!

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear. Mr. Don i want to thankyou for sharing your great comments and for mentioning Mr. Frank we are glad that we had reached your expectations w eknow that you visited Tijuana for business and we are happy that you had a great time and you enjoyed the live music at the GreatRoom. The service for our Guests is the... More 

Joyce, Louisiana
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is TOP notch! ALL hotel staff was extremely wonderful and attentive to us. Manuel Rameriz was awesome! He went above and beyond the call of duty. I will definitely return to this hotel. The hotel was spotless clean. Bartender was fantastic and there was live entertainment in the lobby every night. Staff would call you a cab and... More 

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Ms. Karen S, i would like to thank you for your great comments and for having the time to share them aslo for mentioning our co-partner Manuel, the most important thing for us is to privide the best and excelent service to our guests, the safety and comfort of all of them is our priority that is why we... More 

Las Vegas, Nevada
2 reviews
3 of 5 stars Reviewed 2 weeks ago

It looks like it should be high end hotel, but it's not. Nobody helped us with our bags & it was a hassle just trying to use the elevator. You need to have your room key with you any time you use the elevators cause if you go down without it you won't be able to go back up to... More 

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Valued Guest first of all we want to thankyou for your comments and for your preference. We are not glad that we had not reached your expectations during your visit here with us. We are taking note from all the actions that we did not reached succesfully, we would go ahead and prepare our selfs with the best of... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is absolutely amazing and Alvaro and Miguel make it a whole lot better. They are very friendly and are fun to carry a conversation with. They are very interesting and make this hotel a whole lot better. I don't know what this hotel would do without them!

Was this review helpful? Yes 1
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Mr. Michael i thank you for having the time to share this great comments and for mentioning Alvaro and Miguel we do recognize the great service that they provide. I want to let you know that the service, needs, safety and comfort for our Guest is the most important thing for us to provide. We would be glad to... More 

Mayfield, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Marriott was very nice. Great buffet. I was pleased with the service. Martin was very helpful. I chose a room without a window and I think that's why I slept so well. The service in this hotel was top notch. I would recommend this hotel to anyone traveling to Tiajauna.

Was this review helpful? Yes 1
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Valued guest we want to thankyou for your great comments about us. We want to let you know that our Guest is the most important thing for us, we apreciate that you had the time to share your comments. Wewould be more than happy to have ou back with us pretty soon. Please dont hesitate in contacting me, Monica... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Marriott Hotel in Tijuana was very welcoming, friendly and accommodating. Shuttle service was tremendous. We especially enjoyed the restaurant service with Frank & Antonio who were top notch in attending to our needs. Would recommend this hotel to anyone who enjoys good service.

Was this review helpful? Yes
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear valued Guest, we want to thank you for all your great comments, we are proud that we have reached your expectations in the service that we had provided you. We would be more than happy to have you back pretty soon. Athother thing that we want to thank you is that you have mentioned our co-partners Frank and Antonio... More 

Dunedin, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have just spent five incredible days at the Marriott in Tijuana, México. What makes this place so special is the staff, Alvaro, Diego,Victor,Juan Carlos, Miguel,Manuel, Frank, Sergio, Victor, Antonio, and especially the chef Doroteo and the consierge Ricardo. I am sure that I am missing some, but they were all so friendly and we felt esteemed, We are pretty... More 

Was this review helpful? Yes 1
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear valued Guest, we want to thankyou for sharing your great comments, we are proud that your visit here in Tijuana was faboluos and that we had reached you expectations. We want to tankyou that you have mentioned all our co-parterns, we are so Glad that they had make your days so excellent! we look forward to see you here... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I'm from room 104 and Alvaro was very helpful for me he showed me where everything was and would tell me how much definitely the best employee I've came across.also his English is very well.he is also a very nice guy to talk too!

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Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Valued Guest, we thank you so much for your great comments, we really do apreciate that you have mentioned Alvaro, we are so glad that he gave you an excellent service. We would be more than happy to have you once again here with us so we can give you the service as good or better than the one... More 

Saint Louis, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I'm here for a surgery like many of the guest but I want you to know this hotel and ALL the staff are so kind and thoughtful. Enrique, and Frank work in the restaurant and are so attentive. My mother is not able to get around well and there was always someone right there to help her upstairs or to... More 

Was this review helpful? Yes 1
Sara S, Guest Service at Marriott Tijuana, responded to this review

Dear Valued Guest, first of all i want to thank you for your great comments, its always a pleasure to have and serve our special guests just like you and your family. We want to thank you that you have mentioned Frank and Enrique we know that they provide a great service and atention to our guests. We would be... More 

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