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All 39 Tijuana hotels

Holiday Inn Tijuana Zona Rio

3.5 of 5 Hotel   |   Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
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Ranked #20 of 39 hotels in Tijuana
A recent review
3 of 5 stars Reviewed February 16, 2014
OCZ Miami
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34 people have reviewed this hotel

Traveler rating
    5
    11
    10
    4
    4
See reviews for
4
5
5
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Miami
Top Contributor
52 reviews 52 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 16, 2014 via mobile

I'm platinum member and my upgrade was the noisest room in the hotel, 3rd floor last corner face the avenues? What a upgrade! The hotel is far from everything. You need a car or cab to get to restaurants in zona Rio area. Close to the airport 10 minutes.

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José Enrique C, Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Mr. OCZ, we appreciate the time it you took to send us the comments about your experience on you last stay in our hotel, we are taking corrective actions in the case and we hope to serve you in your next visit to Tijuana Sincerely José Enrique Colmenares Alcocer General Manager More

Albuquerque
Top Contributor
101 reviews 101 reviews
59 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed January 5, 2014

This hotel is easy to find (although a little tricky to get to) and has secure parking and really good meals. The rooms were clean and the beds very comfortable. The service was top notch and we would stay there agin.

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San Diego, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2013

I live in San Diego and I have stayed at this Holiday Inn 4 times. It's clean, the rooms are nice. The service is good. They have WiFi which is very important to me because it's the only way I can make calls down there. I can't understand the reviews complaining about the noise from the street, because I never... More

Was this review helpful? Yes 1
Desert Hot Springs, California
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 30, 2013

My friend and I spent only one night (Christmas Eve); the staff was in Christmas mode and very attentive, they went out of their way to tend to us. However, I have to say that their buffet breakfast was good and varied but a bit overpriced ($18.00.) We checked out their amenities and they looked clean and well taken care... More

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Tijuana
1 review
1 of 5 stars Reviewed December 23, 2013

Was not very happy! the Hotel had a BIMBO convention and they had the run of the hole hotel, they played music so loud it rocked the rooms since i was above the meeting room, so i went down to complain to see if they would do anything about it, the answer i got was, nope there is nothing we... More

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Ron J, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

Chula Vista, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 18, 2013

This hotel is located in the best part of Tijuana (Zona Rio) the rooms are very clean and the staff are friendly . The first time I stayed in this hotel (I Stayed two separated times) I left my Ipod on the counter and the Front Desk Girl was so honest to call my room and returned it, I really... More

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José Enrique C, Manager at Holiday Inn Tijuana Zona Rio, responded to this review
Google Translation

Estimado Sr. Critico, agradecemos mucho sus comentarios y esperamos tener el honor de volver a servirle en un futuro Sinceramente... More

Guadalajara, Mexico
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 15, 2013

The service we received at this Holiday Inn was mediocre. 1. Excessive Noise. The noise from the street never stops, you need earplugs. Also we had a bunch of teenagers next door screaming, running, banging the walls and the door between our room, after numerous complaints to reception they settled down just a bit but they carried on. 2. The... More

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IHGCare, Guest Relations Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear MiguelDex, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received from... More

Hyderabad, India
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 4, 2013

This Holiday Inn in Tijuana does have a good middle Class Standard. There was a friendly Employee at eception and fast CheckIn. We spend 2 nights there and can say, that it is a clean and clam Place. The Location was good, due lot of Shops and Restaurants have been there not far away. Nice decorated Breakfast Buffet. Choices of... More

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Norwalk, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 3, 2013

Stayed there on Friday Aug 31, 2013. I did not have anywhere to stay, saw that this hotel had descent reviews. So i booked a room I could not sleep the whole night, i felt something biting me, but i could never find anything. Until i finally caught something. Got up and saw that there was bed bugs where I... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear jl90650, Thank you for writing a review about your recent stay with us. I would like to address this with you further but unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations Department via email at IHGCare@ihg.com or you may send us a Private... More

Mexico City, Mexico
Top Contributor
133 reviews 133 reviews
55 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed August 4, 2013

I stayed in this hotel for one ight. Has a Spa adyacent, and a jacuzzi with thermal waters. However could not use it as it was way too hot. Later someone told me that I should call the reception 15 minutes before using it to control the temp.... Mmmmm.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear ETame, Thank you for staying with us and providing us with your valuable feedback. I am sorry we were not able to exceed or at least be at par with your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us... More

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Additional Information about Holiday Inn Tijuana Zona Rio

Also Known As:
Fiesta Inn Tijuana Hotel
Fiesta Inn Tijuana Hotel Tijuana
Fiesta Hotel Tijuana
Address: Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
Phone Number:
Location: Mexico > Baja California > Baja California Norte > Tijuana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 39 hotels in Tijuana
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Tijuana Zona Rio 3.5*
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