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All 39 Tijuana hotels

Holiday Inn Tijuana Zona Rio

3.5 of 5 Hotel   |   Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
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46%
Ranked #21 of 39 hotels in Tijuana
A recent review
5 of 5 stars reviewed 1 week ago
Christie M
  • Overview
  • Reviews (42)
  • Photos (8)
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  • Room tips (5)
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42 people have reviewed this hotel

Traveler rating
    7
    11
    12
    7
    5
See reviews for
7
6
5
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

Honestly I don't know why this place only has three stars. It's clean, it's decorated nicely, and I enjoyed the service. I would honestly give it four stars just because I think 5 is for an extravagant hotel, but I just think it's really unfair that this place has a 3 star rating. It was also a good deal and... More

Was this review helpful? Yes
José Enrique C, Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Christie, we appreciate your comments and we hope to have the opportunity to serve you again in the future. Sincerely José Enrique Colmenares Alcocer General Manager More

Mexicali, Mexico
Top Contributor
76 reviews 76 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Being here several times last year, everything fine, but I came back and found that the facilities and rooms are dirty and smelly. Stayed in a suite and everything inside was old and dusty. Location and service are excellent but needs to improve asap on the cleanliness. Must say that the breakfast buffet was way better than before, with more... More

Was this review helpful? Yes
José Enrique C, Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Mr. Fernandez, We appreciate the time it you took to send us your comments about the experience during your last stay with us and I avail the opportunity to ask for an apologize for the inconvenience we are taking corrective action and we expect you give us the chance to serve you again in future. Sincerely José Enrique Colmenares... More

Maputo
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When we arrived at the hotel without a reservation, we were told, sorry, all booked. When we asked for help finding an alternate hotel, they gave us the Internet code to let us search on line in their lobby. When we found another hotel, they not only gave us directions, they printed us a map to the competing hotel! What... More

Was this review helpful? Yes
José Enrique C, Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Mr. Rockhurst We appreciate your comments and we hope to the opportunity to serve you at your next visit to Tijuana Sincerely José Enrique Colmenares Alcocer General Manager More

Phoenix
Contributor
14 reviews 14 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 22, 2014

I gave this hotel a two star based on its location as well as how great the staff were at this hotel but that's about where it stops. The hotel is located pretty close to the US Border (San Ysidro). Its about an 80 peso cab ride to the border and $15 to the airport. The hotel itself is ok,... More

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IHGCare, Guest Relations Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Julian V, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Miami
Top Contributor
97 reviews 97 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 16, 2014 via mobile

I'm platinum member and my upgrade was the noisest room in the hotel, 3rd floor last corner face the avenues? What a upgrade! The hotel is far from everything. You need a car or cab to get to restaurants in zona Rio area. Close to the airport 10 minutes.

Was this review helpful? Yes
José Enrique C, Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Mr. OCZ, we appreciate the time it you took to send us the comments about your experience on you last stay in our hotel, we are taking corrective actions in the case and we hope to serve you in your next visit to Tijuana Sincerely José Enrique Colmenares Alcocer General Manager More

Albuquerque
Top Contributor
109 reviews 109 reviews
64 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed January 5, 2014

This hotel is easy to find (although a little tricky to get to) and has secure parking and really good meals. The rooms were clean and the beds very comfortable. The service was top notch and we would stay there agin.

Was this review helpful? Yes
San Diego, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2013

I live in San Diego and I have stayed at this Holiday Inn 4 times. It's clean, the rooms are nice. The service is good. They have WiFi which is very important to me because it's the only way I can make calls down there. I can't understand the reviews complaining about the noise from the street, because I never... More

Was this review helpful? Yes 1
Desert Hot Springs, California
Contributor
19 reviews 19 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 30, 2013

My friend and I spent only one night (Christmas Eve); the staff was in Christmas mode and very attentive, they went out of their way to tend to us. However, I have to say that their buffet breakfast was good and varied but a bit overpriced ($18.00.) We checked out their amenities and they looked clean and well taken care... More

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Tijuana
1 review
1 of 5 stars Reviewed December 23, 2013

Was not very happy! the Hotel had a BIMBO convention and they had the run of the hole hotel, they played music so loud it rocked the rooms since i was above the meeting room, so i went down to complain to see if they would do anything about it, the answer i got was, nope there is nothing we... More

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Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Ron J, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

Chula Vista, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 18, 2013

This hotel is located in the best part of Tijuana (Zona Rio) the rooms are very clean and the staff are friendly . The first time I stayed in this hotel (I Stayed two separated times) I left my Ipod on the counter and the Front Desk Girl was so honest to call my room and returned it, I really... More

Was this review helpful? Yes
José Enrique C, Manager at Holiday Inn Tijuana Zona Rio, responded to this review
Google Translation

Estimado Sr. Critico, agradecemos mucho sus comentarios y esperamos tener el honor de volver a servirle en un futuro Sinceramente... More

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Additional Information about Holiday Inn Tijuana Zona Rio

Address: Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
Phone Number:
Location: Mexico > Baja California > Baja California Norte > Tijuana
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Tijuana Zona Rio 3.5*
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Also Known As:
Fiesta Inn Tijuana Hotel Tijuana
Fiesta Hotel Tijuana

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
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Number of rooms
127

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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