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Holiday Inn Tijuana Zona Rio

3.5 of 5 Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
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Holiday Inn Tijuana Zona Rio
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Holiday Inn Tijuana Zona Rio
Holiday Inn Tijuana Zona Rio
Holiday Inn Tijuana Zona Rio
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56 reviews from our community

Traveler rating
    8
    18
    17
    8
    5
See reviews for
7
7
6
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (56)
  • Mar-May only
    (12)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (14)
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Brugge
Top Contributor
105 reviews 105 reviews
20 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

While spending the night in TJ as a tourist you shouldn't wonder about how safe your hotel is, but I truly think that is in fact the problem in most cases. Well stop looking, this is a perfect hotel. It's quite fancy though, so don't wander in wearing shorts and flipflops. The hotel has a secured underground parking, great comfort... More 

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London, United Kingdom
Top Contributor
74 reviews 74 reviews
44 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was in a good location, with attractions like the CECUT nearby. The staff were friendly and helped with all our questions. The breakfast food selection was relatively large and also delicious. The hotel taxi service meant that we could always get around TJ easily, although the rates were higher than the other local taxis around town. They seemed... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we appreciate your comments and regarding taxis, we have an agreement with this partnership because it is a secure service in relation to the street taxis, that's why the price is a little high, as it gives us the certainty to have our guests safe We hope to have the opportunity to serve you in the future Sincerely... More 

Los Angeles, California
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Second time at this hotel, same room plan as the last time, bed is comfortable and those pillows so soft.. clean smells, plenty on towels, the only thing are that the curtains din't close tight , have to use hangers to close it..and the air conditioning unit have the control buttons broken... Easy check in, and out, recommend to pay... More 

Was this review helpful? Yes 1
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, thank you for your comments, we hope to have the opportunity to serve you again in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

tepic, nayarit, mexico
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 1, 2014

We were there for only one night while returning from our vacation. Staff was very friendly and everyone spoke both Spanish and English, so there was no language problem. The restaurant was good, but nothing extraordinary.

Was this review helpful? Yes 1
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, appreciate the time it took you to write your comments, we hope that on your next trip to Tijuana have the opportunity to serve you again Sincerely José Enrique Colmenares Alcocer General Manager More 

Los Angeles, California
Top Contributor
64 reviews 64 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed November 19, 2014

The hotel is in a good location (you need to take a cab from the border) it was for the most part clean and quiet.. only complain was that the rooms were a bit stuffy , not sure if the AC just wast working when we were there overall id say average, nothing to write home about but its a... More 

Was this review helpful? Yes
José Enrique C, Director General at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we thank you for your feedback and we hope to have the opportunity to serve you again in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

Senior Contributor
27 reviews 27 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 30, 2014

I don't understand why Tijuana have higher rates for hotels than those in San Diego, totally unjustified. But if you want to avoid crossing the border back and forth while doing business there I guess it's not much of a choice since the way back to the US can take longer than expected so maybe flying from LA is a... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, thank you for the time it took you to send us your comments about the experience during your last stay, we are taking corrective action to improve the restaurant area and to provide you the service you expect, I ask for an apology and we hope have the opportunity to serve you again on your next visit to... More 

South Pasadena, California
1 review
4 of 5 stars Reviewed October 27, 2014

I have stayed at this hotel a couple times now and have had a great stay both times. Parking is secure and location is great! The rooms are clean and confortable. Bathrooms are pretty good and just a little worn but overall good. It is just a little loud at times from highway at the back of the building but... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, thank you for your comments and take the opportunity to tell that we are giving solution to the noise issue gradually and soon will complete in full room to reduce noise of the avenue. We hope to have the opportunity to serve you again in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

San Diego, California
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 9, 2014

The lobby it is welcoming, clean and updated. The wait to check-in was unnecessarily long. There was only one front desk person assisting one customer and I was next in line. Throughout the entire 10 minutes I was waiting for assistance this gentleman hotel employee was just standing around with seeming nothing to do. Not sure why he couldn't have... More 

Was this review helpful? Yes 1
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, We appreciate the time that you took to write your comments about the experience during your last stay with us and I take the opportunity to ask for an apology for the delay in the check inn, we have taken corrective measures to improve service and we hope to have the opportunity to serve again Sincerely José Enrique... More 

Kirkland, Washington
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 22, 2014

I went to Tijuana for some business at the US consulate. The hotel is conveniently located near the US Mexico border. It took me under 10 mins in a cab to reach the hotel. The hotel is also very close to the Application Processing Center in Tijuana. The drive to the US consulate is about 10-15 mins. The room was... More 

Was this review helpful? Yes 1
José Enrique C, Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, We appreciate your comments and take the opportunity to tell you that we have taken action to correct the language issue, we hope to have the opportunity to serve you on your next trip to Tijuana Sincerely José Enrique Colmenares Alcocer General manager More 

1 review
5 of 5 stars Reviewed August 10, 2014

Honestly I don't know why this place only has three stars. It's clean, it's decorated nicely, and I enjoyed the service. I would honestly give it four stars just because I think 5 is for an extravagant hotel, but I just think it's really unfair that this place has a 3 star rating. It was also a good deal and... More 

Was this review helpful? Yes
José Enrique C, Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Christie, we appreciate your comments and we hope to have the opportunity to serve you again in the future. Sincerely José Enrique Colmenares Alcocer General Manager More 

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Additional Information about Holiday Inn Tijuana Zona Rio

Address: Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
Phone Number:
Location: Mexico > Baja California > Baja California Norte > Tijuana
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Tijuana Zona Rio 3.5*
Number of rooms: 127
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Also Known As:
Fiesta Inn Tijuana Hotel Tijuana
Fiesta Hotel Tijuana

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