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Holiday Inn Tijuana Zona Rio

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Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
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1 room 1 guest
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Holiday Inn Tijuana Zona Rio
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76 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (76)
  • Mar-May only
    (20)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (16)
All months
Level Contributor
13 reviews
3 hotel reviews
3 of 5 stars Reviewed July 17, 2015

I booked a room online to visit my boyfriend's mom the first weekend of October--this was directly on the SPG website. As far as I knew, I had already paid for the reservation--or at least that's what the confirmation lead me to believe. On the day of departure I contacted the 1-800 corporate number because I was running late and... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we appreciate the time it you took to send us your comments, we are really sorry and I apologize for the bad experience during your last stay, we are working to make this type of situation does not recur, we hope to have the opportunity to serve again in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

Los Angeles, California
Level Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed July 17, 2015

Foul odor, yes. I'm platinum with IHG so this had to be my best choice in TJ, but what a disappointed. Sure I got upgraded to a jr. suite, a huge room, with bleak outdated décor, small TV with only 1 or 2 English channels. Oh yeah, the foul odor. Bed is hard. Overall very disappointed. Oh, even I am... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we appreciate the time it took you to send us your comments, we are really sorry and I apologize for the bad experience during his last stay, we are taking corrective actions, we hope to have the opportunity to serve again on a future Sincerely José Enrique Colmenares Alcocer General Manager More 

CALIFORNIA
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 8, 2015

I stayed here for two nights with my family and wouldn't stay here again. After checking in, we were escorted to our room and as soon as the door opened, it smelled like humidity and sewage. We asked the bell boy what the smell was and he said that it was the sulfur from the thermal pools in their spa.... More 

Was this review helpful? Yes 1
José Enrique C, Gerente at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, we appreciate the time that you take to send us your comments about the experience in your last stay with us, and we really so sorry, I ask you for apologize, we are taken corrective action about that and we hope you give us the opportunity to serve you again in the future Sincerely Jose Enrique Colmenares Alcocer... More 

Merida Yucatan
2 reviews
3 of 5 stars Reviewed May 28, 2015

The bed is below average, the front desk staff is helpful and friendly. The restaurant staff is friendly the only problem is when you try to order a coffee at the bar, to pay the check they took a lot of time to get it from the cashier.its not uncommon that the key card gets Unprogrammed and you have to... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we appreciate your comments about the time that we took to give your check and the programing the key card, we are taking corrective actions at this respect, we hope to have the opportunity to serve you again in the future. Sincerely José Enrique Colmenares Alcocer General Manager More 

Los Angeles, California
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 26, 2015

Went back to the same hotel.. I did my reservation on line, with some request (extra pillows) but when I ask for it at the front desk.. the hotel agent said it wasn't requested.. (was in my copy of the reservation) from my room called the front desk for couple of glasses, still waiting for it.. In previous visits they... More 

Was this review helpful? Yes 1
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, we appreciate your comments about your experience in your last stay with us, we are taking corrective actions to have consistency in our service, and we hope to have the opportunity to serve you again in the future Sincerely Josè Enrique Colmenares Alcocer General Manager More 

1 review
5 of 5 stars Reviewed April 11, 2015 via mobile

I ordered my room online, and when I arrived I ordered a second room with a connecting door.Receptionist erick- very helpful in upgrading our room. Immediately they accommodated my request. My kids enjoyed the pool, as soon as they came out the water a staff member brought them fresh clean towels. The kids wanted nachos, and while its not on... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review
Google Translation

Estimado Huésped, agradecemos sus comentarios, es un placer para todo nuestro equipo y un servidor el poder servirle y llenar... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

It's the best hotel in tijuana I just love it and everyone that works there are so nice and helpful as soon as I got with with my husband it felt like home everyone greats you the door man is just ready to help you with your lugged. check in was so easy and fast. Know the room are really... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, appreciate your comments about your experience during your last stay with us is a pleasure for the whole team and for me to serve you and fulfill your expectations, hope to have the opportunity to serve you in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

La Habra, California
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 30, 2015

Visited TJ over the weekend for a wedding. The hotel is 10 minutes from the border and close to CECUT. At our arrival, we were greeted by the doormen and by several staff members. The check in was simple and painless, but, I still had my doubts what our room would be like. As we opened our room, it was... More 

Was this review helpful? Yes 3
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we really appreciate your comments, we'll take corrective action respect to A/C, we hope to have the opportunity to serve you again in the future, we´ll be waiting for you Sincerely José Enrique Colmenares Alcocer General Manager More 

Brugge
Level Contributor
111 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed January 27, 2015

While spending the night in TJ as a tourist you shouldn't wonder about how safe your hotel is, but I truly think that is in fact the problem in most cases. Well stop looking, this is a perfect hotel. It's quite fancy though, so don't wander in wearing shorts and flipflops. The hotel has a secured underground parking, great comfort... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, appreciate your comments and hope to have the opportunity to re serve you in the future. Sincerely José Enrique Colmenares Alcocer General Manager More 

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