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Holiday Inn Tijuana Zona Rio

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Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
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Holiday Inn Tijuana Zona Rio
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Holiday Inn Tijuana Zona Rio
Holiday Inn Tijuana Zona Rio
Holiday Inn Tijuana Zona Rio
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66 reviews from our community

Traveler rating
    11
    20
    20
    9
    6
See reviews for
9
9
6
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (66)
  • Mar-May only
    (20)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (15)
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    (16)
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Merida Yucatan
2 reviews
3 of 5 stars Reviewed yesterday NEW

The bed is below average, the front desk staff is helpful and friendly. The restaurant staff is friendly the only problem is when you try to order a coffee at the bar, to pay the check they took a lot of time to get it from the cashier.its not uncommon that the key card gets Unprogrammed and you have to... More 

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Los Angeles, California
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Went back to the same hotel.. I did my reservation on line, with some request (extra pillows) but when I ask for it at the front desk.. the hotel agent said it wasn't requested.. (was in my copy of the reservation) from my room called the front desk for couple of glasses, still waiting for it.. In previous visits they... More 

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José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, we appreciate your comments about your experience in your last stay with us, we are taking corrective actions to have consistency in our service, and we hope to have the opportunity to serve you again in the future Sincerely Josè Enrique Colmenares Alcocer General Manager More 

1 review
5 of 5 stars Reviewed April 11, 2015 via mobile

I ordered my room online, and when I arrived I ordered a second room with a connecting door.Receptionist erick- very helpful in upgrading our room. Immediately they accommodated my request. My kids enjoyed the pool, as soon as they came out the water a staff member brought them fresh clean towels. The kids wanted nachos, and while its not on... More 

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José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review
Google Translation

Estimado Huésped, agradecemos sus comentarios, es un placer para todo nuestro equipo y un servidor el poder servirle y llenar... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed April 10, 2015

It's the best hotel in tijuana I just love it and everyone that works there are so nice and helpful as soon as I got with with my husband it felt like home everyone greats you the door man is just ready to help you with your lugged. check in was so easy and fast. Know the room are really... More 

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José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, appreciate your comments about your experience during your last stay with us is a pleasure for the whole team and for me to serve you and fulfill your expectations, hope to have the opportunity to serve you in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

La Habra, California
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 30, 2015

Visited TJ over the weekend for a wedding. The hotel is 10 minutes from the border and close to CECUT. At our arrival, we were greeted by the doormen and by several staff members. The check in was simple and painless, but, I still had my doubts what our room would be like. As we opened our room, it was... More 

Was this review helpful? Yes 2
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we really appreciate your comments, we'll take corrective action respect to A/C, we hope to have the opportunity to serve you again in the future, we´ll be waiting for you Sincerely José Enrique Colmenares Alcocer General Manager More 

Brugge
Top Contributor
111 reviews 111 reviews
22 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed January 27, 2015

While spending the night in TJ as a tourist you shouldn't wonder about how safe your hotel is, but I truly think that is in fact the problem in most cases. Well stop looking, this is a perfect hotel. It's quite fancy though, so don't wander in wearing shorts and flipflops. The hotel has a secured underground parking, great comfort... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, appreciate your comments and hope to have the opportunity to re serve you in the future. Sincerely José Enrique Colmenares Alcocer General Manager More 

London, United Kingdom
Top Contributor
75 reviews 75 reviews
44 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 13, 2015

The hotel was in a good location, with attractions like the CECUT nearby. The staff were friendly and helped with all our questions. The breakfast food selection was relatively large and also delicious. The hotel taxi service meant that we could always get around TJ easily, although the rates were higher than the other local taxis around town. They seemed... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we appreciate your comments and regarding taxis, we have an agreement with this partnership because it is a secure service in relation to the street taxis, that's why the price is a little high, as it gives us the certainty to have our guests safe We hope to have the opportunity to serve you in the future Sincerely... More 

Los Angeles, California
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 6, 2015

Second time at this hotel, same room plan as the last time, bed is comfortable and those pillows so soft.. clean smells, plenty on towels, the only thing are that the curtains din't close tight , have to use hangers to close it..and the air conditioning unit have the control buttons broken... Easy check in, and out, recommend to pay... More 

Was this review helpful? Yes 1
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, thank you for your comments, we hope to have the opportunity to serve you again in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

tepic, nayarit, mexico
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014 via mobile

We were there for only one night while returning from our vacation. Staff was very friendly and everyone spoke both Spanish and English, so there was no language problem. The restaurant was good, but nothing extraordinary.

Was this review helpful? Yes 1
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, appreciate the time it took you to write your comments, we hope that on your next trip to Tijuana have the opportunity to serve you again Sincerely José Enrique Colmenares Alcocer General Manager More 

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