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Holiday Inn Tijuana Zona Rio

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Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
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1 room 1 adult
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Holiday Inn Tijuana Zona Rio
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84 Reviews from our TripAdvisor Community

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San Diego, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Visited TJ and stayed at this lovely hotel. We enjoyed the time we spent in TJ and at our hotel. The room service was very good and the food is so delicious. Staff are so friendly, professional, and very helpful. Thank you.

Helpful?
Thank Louie M
Beverly Hills
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I had a problem with my credit card being charged and the manager of the Holiday Inn in Tijuana Mexico took care of it for me and left a voicemail explaining the situation and which I thought was very nice. I would like to thank the hotel staff for doing a good job in helping me with this problem.

Helpful?
Thank Paul M
IHGService, Guest Relations Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Paul M, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. While we are pleased with your nice comments, we noticed that you have rated our hotel only 1 star. If... More 

Travelers are raving about these Tijuana hotels

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 30, 2015 via mobile

It's 10 minutes drive from the border San Ysiedo, Taxis are easily available from border and charges 10 USD, hotel is clean and well maintained with all basics in place, room was spacious and with all necessary amenities.

Helpful?
Thank Dwaipayan G
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest we appreciate your comments and we hope to have the opportunity to serve you again in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 17, 2015 via mobile

I booked a room online to visit my boyfriend's mom the first weekend of October--this was directly on the SPG website. As far as I knew, I had already paid for the reservation--or at least that's what the confirmation lead me to believe. On the day of departure I contacted the 1-800 corporate number because I was running late and... More 

Helpful?
Thank Lizbeth A
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we appreciate the time it you took to send us your comments, we are really sorry and I apologize for the bad experience during your last stay, we are working to make this type of situation does not recur, we hope to have the opportunity to serve again in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

Los Angeles, California
Level Contributor
62 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed July 16, 2015

Foul odor, yes. I'm platinum with IHG so this had to be my best choice in TJ, but what a disappointed. Sure I got upgraded to a jr. suite, a huge room, with bleak outdated décor, small TV with only 1 or 2 English channels. Oh yeah, the foul odor. Bed is hard. Overall very disappointed. Oh, even I am... More 

Helpful?
Thank Jason Z
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we appreciate the time it took you to send us your comments, we are really sorry and I apologize for the bad experience during his last stay, we are taking corrective actions, we hope to have the opportunity to serve again on a future Sincerely José Enrique Colmenares Alcocer General Manager More 

CALIFORNIA
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 7, 2015

I stayed here for two nights with my family and wouldn't stay here again. After checking in, we were escorted to our room and as soon as the door opened, it smelled like humidity and sewage. We asked the bell boy what the smell was and he said that it was the sulfur from the thermal pools in their spa.... More 

Helpful?
1 Thank MEXIRICANCRG
José Enrique C, Gerente at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, we appreciate the time that you take to send us your comments about the experience in your last stay with us, and we really so sorry, I ask you for apologize, we are taken corrective action about that and we hope you give us the opportunity to serve you again in the future Sincerely Jose Enrique Colmenares Alcocer... More 

Merida Yucatan
2 reviews
3 of 5 stars Reviewed May 27, 2015 via mobile

The bed is below average, the front desk staff is helpful and friendly. The restaurant staff is friendly the only problem is when you try to order a coffee at the bar, to pay the check they took a lot of time to get it from the cashier.its not uncommon that the key card gets Unprogrammed and you have to... More 

Helpful?
Thank HotelController
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we appreciate your comments about the time that we took to give your check and the programing the key card, we are taking corrective actions at this respect, we hope to have the opportunity to serve you again in the future. Sincerely José Enrique Colmenares Alcocer General Manager More 

Los Angeles, California
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 26, 2015

Went back to the same hotel.. I did my reservation on line, with some request (extra pillows) but when I ask for it at the front desk.. the hotel agent said it wasn't requested.. (was in my copy of the reservation) from my room called the front desk for couple of glasses, still waiting for it.. In previous visits they... More 

Helpful?
1 Thank Viajero447
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, we appreciate your comments about your experience in your last stay with us, we are taking corrective actions to have consistency in our service, and we hope to have the opportunity to serve you again in the future Sincerely Josè Enrique Colmenares Alcocer General Manager More 

1 review
5 of 5 stars Reviewed April 11, 2015 via mobile

I ordered my room online, and when I arrived I ordered a second room with a connecting door.Receptionist erick- very helpful in upgrading our room. Immediately they accommodated my request. My kids enjoyed the pool, as soon as they came out the water a staff member brought them fresh clean towels. The kids wanted nachos, and while its not on... More 

Helpful?
Thank Liz-c217
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review
Google Translation

Estimado Huésped, agradecemos sus comentarios, es un placer para todo nuestro equipo y un servidor el poder servirle y llenar... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 10, 2015 via mobile

It's the best hotel in tijuana I just love it and everyone that works there are so nice and helpful as soon as I got with with my husband it felt like home everyone greats you the door man is just ready to help you with your lugged. check in was so easy and fast. Know the room are really... More 

Helpful?
Thank Caperusita89
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, appreciate your comments about your experience during your last stay with us is a pleasure for the whole team and for me to serve you and fulfill your expectations, hope to have the opportunity to serve you in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

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