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Holiday Inn Tijuana Zona Rio

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Paseo de los Heroes 18818 | Zona Rio, Tijuana 22320, Mexico (Formerly Fiesta Inn Tijuana)
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Holiday Inn Tijuana Zona Rio
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Holiday Inn Tijuana Zona Rio
Holiday Inn Tijuana Zona Rio
Holiday Inn Tijuana Zona Rio
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63 reviews from our community

Traveler rating
    11
    19
    19
    8
    6
See reviews for
9
9
6
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (63)
  • Mar-May only
    (17)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (16)
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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I ordered my room online, and when I arrived I ordered a second room with a connecting door.Receptionist erick- very helpful in upgrading our room. Immediately they accommodated my request. My kids enjoyed the pool, as soon as they came out the water a staff member brought them fresh clean towels. The kids wanted nachos, and while its not on... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review
Google Translation

Estimado Huésped, agradecemos sus comentarios, es un placer para todo nuestro equipo y un servidor el poder servirle y llenar... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

It's the best hotel in tijuana I just love it and everyone that works there are so nice and helpful as soon as I got with with my husband it felt like home everyone greats you the door man is just ready to help you with your lugged. check in was so easy and fast. Know the room are really... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, appreciate your comments about your experience during your last stay with us is a pleasure for the whole team and for me to serve you and fulfill your expectations, hope to have the opportunity to serve you in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

La Habra, California
Contributor
15 reviews 15 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Visited TJ over the weekend for a wedding. The hotel is 10 minutes from the border and close to CECUT. At our arrival, we were greeted by the doormen and by several staff members. The check in was simple and painless, but, I still had my doubts what our room would be like. As we opened our room, it was... More 

Was this review helpful? Yes 1
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we really appreciate your comments, we'll take corrective action respect to A/C, we hope to have the opportunity to serve you again in the future, we´ll be waiting for you Sincerely José Enrique Colmenares Alcocer General Manager More 

Brugge
Top Contributor
111 reviews 111 reviews
22 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed January 27, 2015

While spending the night in TJ as a tourist you shouldn't wonder about how safe your hotel is, but I truly think that is in fact the problem in most cases. Well stop looking, this is a perfect hotel. It's quite fancy though, so don't wander in wearing shorts and flipflops. The hotel has a secured underground parking, great comfort... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, appreciate your comments and hope to have the opportunity to re serve you in the future. Sincerely José Enrique Colmenares Alcocer General Manager More 

London, United Kingdom
Top Contributor
74 reviews 74 reviews
44 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed January 13, 2015

The hotel was in a good location, with attractions like the CECUT nearby. The staff were friendly and helped with all our questions. The breakfast food selection was relatively large and also delicious. The hotel taxi service meant that we could always get around TJ easily, although the rates were higher than the other local taxis around town. They seemed... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we appreciate your comments and regarding taxis, we have an agreement with this partnership because it is a secure service in relation to the street taxis, that's why the price is a little high, as it gives us the certainty to have our guests safe We hope to have the opportunity to serve you in the future Sincerely... More 

Los Angeles, California
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 6, 2015

Second time at this hotel, same room plan as the last time, bed is comfortable and those pillows so soft.. clean smells, plenty on towels, the only thing are that the curtains din't close tight , have to use hangers to close it..and the air conditioning unit have the control buttons broken... Easy check in, and out, recommend to pay... More 

Was this review helpful? Yes 1
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, thank you for your comments, we hope to have the opportunity to serve you again in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

tepic, nayarit, mexico
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014 via mobile

We were there for only one night while returning from our vacation. Staff was very friendly and everyone spoke both Spanish and English, so there was no language problem. The restaurant was good, but nothing extraordinary.

Was this review helpful? Yes 1
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear guest, appreciate the time it took you to write your comments, we hope that on your next trip to Tijuana have the opportunity to serve you again Sincerely José Enrique Colmenares Alcocer General Manager More 

Los Angeles, California
Top Contributor
64 reviews 64 reviews
22 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed November 19, 2014

The hotel is in a good location (you need to take a cab from the border) it was for the most part clean and quiet.. only complain was that the rooms were a bit stuffy , not sure if the AC just wast working when we were there overall id say average, nothing to write home about but its a... More 

Was this review helpful? Yes
José Enrique C, Director General at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, we thank you for your feedback and we hope to have the opportunity to serve you again in the future Sincerely José Enrique Colmenares Alcocer General Manager More 

Senior Contributor
27 reviews 27 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 30, 2014

I don't understand why Tijuana have higher rates for hotels than those in San Diego, totally unjustified. But if you want to avoid crossing the border back and forth while doing business there I guess it's not much of a choice since the way back to the US can take longer than expected so maybe flying from LA is a... More 

Was this review helpful? Yes
José Enrique C, General Manager at Holiday Inn Tijuana Zona Rio, responded to this review

Dear Guest, thank you for the time it took you to send us your comments about the experience during your last stay, we are taking corrective action to improve the restaurant area and to provide you the service you expect, I ask for an apology and we hope have the opportunity to serve you again on your next visit to... More 

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