I have stayed at this hotel several times over the past few months and although the service was good while there I have had serious problems with them charging me for a reservation mistake on their part. Their managers will not remove a $130 charge to my credit card for a missed reservation. The reservation I made was for October,... more

I visited the Lucerna during a visit for medical tourist. I have traveled overseas and know somewhat to expect at hotels outside of the US. The hotel room was about average, but the restaurants were wonderful. The grounds, including the pool, were wonderful kept. There was one issue that if you travel abroad you will usually run into, that is... more

I stayed at the Lucerna Hotel (Feb 28th-March 2nd) with my mother. We had a double room (with two beds). It was adequate, clean, and had a beautiful marble sink (with a pretty Mexican terra-cotta tiled mirror). The front desk staff were courteous, along with the bellman (Alonso) who attended to our every need, and gave us safety-tips (when travelling... more

My wife, kids and myself stay at this Hotel the night of October 6th, It was a terrible, traumatic and horrible experience. We were told it was safe to take our children there. Went out for dinner and when came back we were questioned by security if we drink outside the hotel We said NO!!! The security officer called Alberto... more

Everyone at this hotel was extremely courteous. Although the rooms (we stayed twice) coule be more aesthetically pleasing in terms of the overall finish of the paint, moldings, etc, it was very comfortable. The A/C worked great and the place was spotless. We didn't use the pool, but it was very clean the entire time and offered a great view.... more

What a pleasant experience! We stayed at the Hotel Lucerna Saturday through Monday. We also had friends meeting us over the same weekend. We were totally impressed with the entrance of the hotel, a fountain, open glass doorways, marble floors and the most courteous of doormen. Once inside, the entire lobby was beautiful and well staffed. Since our room was... more

Stayed at the Hotel Lucerna while seeing a dr. in Tijuana. The hotel was very clean. The staff were excellent, especially the Bellmen. They seemed to know everywhere we needed to go, and got us there safely. They also greeted us with smiles and remembered us. We required some extra care and they were always so helpful. I would definitely... more

I travel to Tijuana for business regularly, and those of you who come here regularly know that it's either hit or miss when it comes to TJ. The Hotel Lucerna is a hit. The hotel is always very clean and the staff is superb. The beds are hard compared to those that most of us have become accustomed to with... more

This hotel was much more than I expected from Tijuana. It is clean, beautiful, and very accommodating to it's guests. You pull up to a lovely fountain out front, marbled lobby and a whole flock of bellmen opening your doors and retrieving your luggage. The pool area is just gorgeous, the food in the restaurants was wonderful and very inexpensive,... more