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Lucerna Tijuana

Certificate of Excellence
Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
Hotel amenities
1 room 1 adult
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Lucerna Tijuana
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202 Reviews from our TripAdvisor Community

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Fontana, California
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was a little nervous about staying in a hotel in Tijuana, I was worried about our safety, especially because we were staying with our kids, but as soon as we checked in, we were put at ease 😊 The hotel is really nice! The pool area is beautiful! The rooms are spacious and modern. The beds were comfortable. The... More 

Helpful?
Thank Pita75
Tijuana, Mexico
Level Contributor
56 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is great hotel to stay in, it has a lot of venues inside and an "old hacienda" style that really let´s you rest. The restaurants inside have great options. If you´re looking for a cheap option this is NOT the place. It´s location is in the touristic area of Tijuana and you can walk from there to many places,... More 

Helpful?
Thank HumbertoReyesyFam
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 26, 2015 via mobile

The building was under construction.Non Stop drilling and hammering Loud noises from 8 am to 6 pm. Why didnt they warn us when we booked for 5 nights??? We spent Christmas there and they offered an "Exclusive" dinner so expensive and the food was baaaaaaad... super tough steak, really dry Turkey, the salmon was nasty. We asked for butter like... More 

Helpful?
1 Thank Karla G
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 17, 2015 via mobile

Lucerna is a relatively small franchise of hotels, located in northwest Mexico. They been able tomake a good impression over years I been staying at their hotels. Rooms are clean and cozy. The kind of beds you will find at a Marriott, they tried hard to give good service but there is always someone who can spoil things up. This... More 

Helpful?
1 Thank Miguel H
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to... More 

northern california
Level Contributor
125 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed November 25, 2015

This is a very nice hotel. Rooms are well equipped and modern enough. Service is friendly and professional. Everything was clean. But this hotel is a bit more expensive than some other nearby hotels that are just as good. What was particularly problematic for me during my visit here was that the water never got hot. It got lukewarm -... More 

Helpful?
1 Thank profegringo
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your kind words of appreciation. We sorry four your inconvenience in the hotel, We hope see you soon and thanks again for taking the time to leave your comments and allowing us to serve you. Sincerely, More 

Brisbane, Australia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 21, 2015

We stayed here for a week. We were placed in a "non smoking" musty room on the second floor that was desperate for a re-fit. On the second day the smell of smoke permeating our room sent us scurrying out of the room as my daughter and I are asthmatics and this would set us up for an asthmatic attack.... More 

Helpful?
1 Thank Shazzaaust
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your kind words of appreciation. We sorry four your inconvenience in the hotel, We hope see you soon and thanks again for taking the time to leave your comments and allowing us to serve you. Sincerely More 

Tijuana, Mexico
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 19, 2015

This wel located hotel is perfect for spending even a longer time in Tijuana. Nice rooms with lots of space and lovely beds; nice swimming pool an gym; very good restaurants with perfect service; very helpfull staff. Allas during the weekend lots of noisy guests comming to party in the hotel and afterparty in their rooms.

Helpful?
1 Thank milanp007
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your kind words of appreciation. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to visit with us and allow us to provide you with the highest levels of service that has become a hallmark of all our Hotels. Thanks again for taking... More 

Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 14, 2015

Great hotel to spend the night. Clean, great service, comfy beds. Close to the shopping center, banks, casa de cambio and San Ysidro Port of Entry. It is located at a very secure area. If you don't know Tijuana, this hotel is a very good option. It is not a 5 start but for sure it is one of the... More 

Helpful?
2 Thank OsyLey
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your kind words of appreciation. We hope that you will continue to visit with us and allow us to provide you with the highest levels of service that has become a hallmark of all our Hotels. More 

UK
Level Contributor
126 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed September 27, 2015

Hotel Lucerna is lively, with beautiful grounds (fountain, lit-up pool), large rooms with comfortable beds, and good facilities in the room (nice shower, for example). Breakfast wasn't included in the room rate, which mean 255 pesos added to the bill. This is a little bit steep but consistent with a business hotel, and the food was varied (especially the Mexican... More 

Helpful?
Thank zmrzlina
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to... More 

Level Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 15, 2015

Our hosts booked the hotel, including meals. The hotel rooms and staff are first-rate. I cannot rate the restaurant service as highly. Food was decent, wait staff was often missing in action. That was the only downside.

Helpful?
Thank Chuck L
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you will continue to... More 

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