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Lucerna Tijuana

Certificate of Excellence
Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
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1 room 1 guest
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Lucerna Tijuana
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177 Reviews from our TripAdvisor Community

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Traveler rating
    86
    55
    13
    4
    19
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37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Apple Valley, California
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

To say that the customer service was outstanding would be an understatement. We arrived, somewhat frazzled, due to TJ traffic. We checked in, and the Bellman, Antonio, recognized that the room we selected would not likely meet our needs. He assisted us in obtaining a new room. I had some physical issues, during travel and the entire staff were so... More 

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your positive feedback. I am really glad to hear that we have fulfilled your expectations in terms of high standards of service. We look forward to welcoming you back. It’s a pleasure to serve you! Andre Medina | Gerente General More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I started with the Grand Hotel for years, then moved to the Marriott, and found this jewel a few months ago and have loved it sense. The Service is great, rooms are nicely appointed, parking is easy, security and wifi very good and the pool is nicely situated if you have a little time to relax. Highly Recommend!

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Dear guest, Thank you very much for you Friendly review. We are very pleased to have made your stay a special and memorable one. We thank you for your kind recommendation and are looking forward to welcoming you back . Andre Medina General Manager More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

5th visit to tijuana for dental work. The best part of the trip is the stay at Hotel Lucerna. They have a new chef. Oh my he is wonderful. The food has always been fabulous but I had a tuna cerviche and Ceasars salad last night that blew my socks off. Their flan is great. If you need anything you... More 

Was this review helpful? Yes
Hoteles Lucerna L, Gerente at Lucerna Tijuana, responded to this review

Dear Ms. Rose Thank you for your kind words of appreciation. We always strive for perfection here at Hotel Lucerna and it really means a lot to all of our staff when we hear back from our returning guests. Your preference for our hotel is tremendous honor which we take a great deal of pride in. We hope that you... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

My sister and stayed for 4 days with my mom during a medical procedure. This was our first trip to Tijuana or Mexico. This hotel provided a comfortable atmosphere, personable and accommodating hotel staff, and walking distance to shopping and medical facilities. Starbucks is directly across the street! Would highly recommend to anyone traveling. Loved every minute.

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Dear Carly We are happy to hear you enjoyed your stay with us . We are also thrilled that you enjoyed our close location to the Hotel. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Thank you! Andre Medina General Manager More 

Portland
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 18, 2015 via mobile

Always stay at Hotel Lucerna.Was there 15th of July. Carolina the concierge,Johnathan at front desk, Crystal at front desk, and Isaac in the restaurant are wonderful people. Carolina has assisted me many times with directions and questions. Jonathan and Crystal always smile and are so professional. Isaac is my new favorite waiter who makes excellent Ceasars salad table side. I... More 

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your kind and thoughtful review, it is wonderful to hear your stay was exceptional and you enjoyed genuine service from each member of our team and our property. It would be our pleasure to welcome you back to continue enjoying a relaxing and comfortable stay . Andre Medina General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 13, 2015

Stayed there for 9 days and was always made felt like it was home. Stayed on the 5th floor with the upgraded breakfast area, well worth the upgrade. It was a home away from home. Food was decent, staff were amazing, pool area was always clean as was the gym. The room, very comfortable bed was huge didn't feel like... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Thank you for your comments, and we wish to inform you that the suggestion you made on is very important for all of us. Thanks for staying at Hotel Lucerna Tijuana Sincerily… More 

Brentwood, California, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 5, 2015

Quick overnight business trip. I have stayed at a couple other hotels in TJ and this is by far the best. It is modern with updated rooms in a nicer area of Tijuana. The bed was comfortable and the room was very clean. The only issue I found was the remote for the TV was missing. I didn't notice this... More 

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Tijuana, responded to this review

Dear Mr. Bill: Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. Accept my apologies , we will ensure to deliver the complete suite for next visit It’s our commitment to serve our guests to our best... More 

Beaumont, Texas
1 review
5 of 5 stars Reviewed July 3, 2015

We stayed at the hotel for six weeks. Mr. Gonzalez was very personable, kind and resourceful. He is extremely unique and highly professional. His caring for his guest goes beyond expectations He is an assess to the company.

Was this review helpful? Yes
Maritza M, Director General at Lucerna Tijuana, responded to this review

Dear Marilyn Thank you very much for your positive review of your stay in our hotel. We are very please that Andre Medina and all our friendly staff in Tijuana, helped to make your stay a memorable one. Most off all, thank you very much for choosing Lucerna as your hope in Tijuana. We hope to see you back again... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015

My wife and I spent April, May and half of June 2015 at Hotel Lucerna in Tijuana. We were in Tijuana for medical reasons and the hotel was perfectly situated in the center of the medical district, close to good restaurants, shopping, clinics and cultural activities. The staff at Lucerna treated us like family...everyone was polite and folks went out... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Lucerna Tijuana, responded to this review

We appreciate your comments, we are proud to serve you with the quality and warmth you deserve. We hope you return soon and give us the opportunity to serve again in your next visit. Thanks for staying at Hotel Lucerna Tijuana Best regards. More 

San Diego
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 29, 2015

I called in for a roll-away bed a week before my stay, and was issued an e-mail saying the reservation for the extra bed was made. I then asked the front desk when I checked in for the bed, which they said was up there. There was no roll away bed. I left the hotel and came back after the... More 

Was this review helpful? Yes
Maritza M, Gerente at Lucerna Tijuana, responded to this review

I’ve received your review of Lucerna Tijuana Hotel. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such... More 

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