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Hotel Lucerna

Certificate of Excellence
Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
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Hotel Lucerna
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172 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Portland
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Always stay at Hotel Lucerna.Was there 15th of July. Carolina the concierge,Johnathan at front desk, Crystal at front desk, and Isaac in the restaurant are wonderful people. Carolina has assisted me many times with directions and questions. Jonathan and Crystal always smile and are so professional. Isaac is my new favorite waiter who makes excellent Ceasars salad table side. I... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed there for 9 days and was always made felt like it was home. Stayed on the 5th floor with the upgraded breakfast area, well worth the upgrade. It was a home away from home. Food was decent, staff were amazing, pool area was always clean as was the gym. The room, very comfortable bed was huge didn't feel like... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Hotel Lucerna, responded to this review

Thank you for your comments, and we wish to inform you that the suggestion you made on is very important for all of us. Thanks for staying at Hotel Lucerna Tijuana Sincerily… More 

Brentwood, California, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Quick overnight business trip. I have stayed at a couple other hotels in TJ and this is by far the best. It is modern with updated rooms in a nicer area of Tijuana. The bed was comfortable and the room was very clean. The only issue I found was the remote for the TV was missing. I didn't notice this... More 

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Maritza M, Gerente at Hotel Lucerna, responded to this review

Dear Mr. Bill: Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. Accept my apologies , we will ensure to deliver the complete suite for next visit It’s our commitment to serve our guests to our best... More 

Beaumont, Texas
5 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for six weeks. Mr. Gonzalez was very personable, kind and resourceful. He is extremely unique and highly professional. His caring for his guest goes beyond expectations He is an assess to the company.

Was this review helpful? Yes
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My wife and I spent April, May and half of June 2015 at Hotel Lucerna in Tijuana. We were in Tijuana for medical reasons and the hotel was perfectly situated in the center of the medical district, close to good restaurants, shopping, clinics and cultural activities. The staff at Lucerna treated us like family...everyone was polite and folks went out... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Hotel Lucerna, responded to this review

We appreciate your comments, we are proud to serve you with the quality and warmth you deserve. We hope you return soon and give us the opportunity to serve again in your next visit. Thanks for staying at Hotel Lucerna Tijuana Best regards. More 

San Diego
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I called in for a roll-away bed a week before my stay, and was issued an e-mail saying the reservation for the extra bed was made. I then asked the front desk when I checked in for the bed, which they said was up there. There was no roll away bed. I left the hotel and came back after the... More 

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Maritza M, Gerente at Hotel Lucerna, responded to this review

I’ve received your review of Lucerna Tijuana Hotel. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 16, 2015

Just a gorgeous hotel you pay for the service its really quite special expesnive to stay long term.... not economical,,but with the trip advisor discount still worth it very central and gorgeous not a single dissapointment

Was this review helpful? Yes
Maritza M, Gerente at Hotel Lucerna, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Seattle, Washington
Level Contributor
146 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 stars Reviewed June 7, 2015

I stayed in the new updated section in May with my wife. See previous review. Loved it! This time was alone and was put in old section on the other side of the pool. Hated it. Stains on carpets, old beds, paper thin walls, maids banging on my door at 7 Am, 8AM and 9 AM until I just left.... More 

Was this review helpful? Yes 2
Maritza M, Gerente at Hotel Lucerna, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. Accept my apologies ,It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely Andre Medina... More 

Los Angeles, California
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed May 31, 2015

Clean, nice, friendly staff, beautiful large pool, good breakfast buffet. Room was spacious. I was told I got an upgrade upon check in. It was a room facing the parking lot with a noisy street but I was tired so I took it. With windows closed, I slept OK. Next day, I talked to my colleagues and was told all... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Hotel Lucerna, responded to this review

Dear Mr. Jason: I appreciate you taking the time to tell us about your experience at Lucerna Tijuana Hotel. Your satisfaction and continued trust in Lucerna Hotels are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we... More 

Long Beach, California
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 27, 2015

I stayed in a Deluxe room in a newer section of Hotel Lucerna Tijuana. Every part of the room was clean and new. The closet had adequate space, the bathroom was clean and new, the blankets and pillows were clean, the carpet was clean, the room smelled clean, and the bed was very comfortable! I commend housekeeping for their work... More 

Was this review helpful? Yes 1
Hoteles Lucerna L, Gerente at Hotel Lucerna, responded to this review

Dear Guest: Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely General Manager More 

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