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All 38 Tijuana hotels

Hotel Lucerna

3.5 of 5 Hotel   |   Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
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Hotel Lucerna
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Ranked #2 of 38 Hotels in Tijuana
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
seis1nueve Tijuana, Baja California, Mexico
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125 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tijuana, Baja California, Mexico
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed on the 5th floor which is Lucerna Select. I stayed for two days. Service was amazing. There was some confusion because the room description is different online from what you actually get. Just check that what you pay is the room you get. Our reservation said "1king bed and two queen beds" we got two double beds. That... More

Was this review helpful? Yes
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 15, 2014

It was my first stay at the Hotel Lucerna as a Canadian. I can not say enough about this hotel, its staff and the atmosphere. I stayed in the Executive Suites.....I felt relaxed, cared for and safe. My room was modern,spotless,the bed was very comfortable and the view from my room was breathtaking. Every staff member was couteous, caring and... More

Was this review helpful? Yes 1
Warsaw, Poland
Top Contributor
209 reviews 209 reviews
37 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed October 3, 2014

A very friendly hotel and very good service. The rooms are slightly outdated, but the pool, patio area and central location make up for it. Excellent breakfast. The exercise room could use a bit of an overhaul, but who needs that when you're in Mexico and there's so much to see!

Was this review helpful? Yes 2
Austin, Texas, United States
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 16, 2014

SERVICE: My mother was diagnosed with cancer and we came to Tijuana for treatment. We are so happy that the Dr recommended Hotel Lucerna! This has been a difficult time for our family but the staff and service at Lucerna has made it a very pleasant experience. We have been here over 4 weeks and I cannot say enough good... More

Was this review helpful? Yes 5
Austin, Texas, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 9, 2014

My wife was diagnosed with cancer and we chose to go to Mexico for her treatment. This was a difficult time for my family and we are so happy that the Dr at the clinic recommended the Lucerna. From the moment of arrival, the staff has been very friendly and accommodating, especially the concierge, Carolina. My wife and daughter feel... More

Was this review helpful? Yes 3
Williamsburg, Virginia
Top Contributor
192 reviews 192 reviews
29 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed September 8, 2014

We stayed at the Lucerna for three weeks while my wife was undergoing treatment for Cancer at the Stella Maris Clinic (Dr. Alvarez) in Tijuana. We have stayed at many hotels that were considered top notch but none have come close to the level of service provided by the Lucerna. The hotel's staff will go out of their way to... More

Was this review helpful? Yes 3
Top Contributor
60 reviews 60 reviews
16 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed September 1, 2014

It is always a pleasure to go back at the Hotel Lucerna in Tijuana. It is a great location (In front of Starbucks and a small supermarket), nice rooms, fantastic breakfast at reasonable rates. The Italian restaurant in the hotel is of very good quality.

Was this review helpful? Yes 1
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

I were staying here cause I had surgery in Tijuana and my room was lovely very clean the bed was comfortable over all this was a very nice hotel and I would come back again the service was great and everybody was friendly

Was this review helpful? Yes 3
New York
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 3, 2014

Had a lovely stay here in July, however extra charges have been made to my credit card which the front desk said was being "held" incase we wanted room service etc. and that it would be reimbursed at checkout. Money still hasn't been put back into my account and attempts to email them have been ignored.

Was this review helpful? Yes 7
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 8, 2014

This hotel has outstanding amenities and you receive good value for your money. It is located in a very safe zone and close to the border. The pool area is very well kept and the restaurants are great and reasonably priced. Definitely the place to stay whether you come for business or leisure.

Was this review helpful? Yes 2
Maritza M, Director General at Hotel Lucerna, responded to this review
Google Translation

Agradecemos sus amables comentarios , esperamos muy pronto tener nuevamente el placer de atenderle!! Cordialmente More

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Additional Information about Hotel Lucerna

Address: Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Lucerna 3.5*
Number of rooms: 168
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Also Known As:
Lucerna Hotel Tijuana
Hotel Lucerna Tijuana

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