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All 39 Tijuana hotels

Hotel Lucerna

3.5 of 5 Hotel   |   Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
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Hotel Lucerna
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80%
Ranked #2 of 39 Hotels in Tijuana
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
April T Austin, Texas, United States
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120 reviews from our community

Traveler rating
    54
    41
    9
    2
    14
See reviews for
21
23
10
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Austin, Texas, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 6 days ago NEW

SERVICE: My mother was diagnosed with cancer and we came to Tijuana for treatment. We are so happy that the Dr recommended Hotel Lucerna! This has been a difficult time for our family but the staff and service at Lucerna has made it a very pleasant experience. We have been here over 4 weeks and I cannot say enough good... More

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Austin, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife was diagnosed with cancer and we chose to go to Mexico for her treatment. This was a difficult time for my family and we are so happy that the Dr at the clinic recommended the Lucerna. From the moment of arrival, the staff has been very friendly and accommodating, especially the concierge, Carolina. My wife and daughter feel... More

Was this review helpful? Yes 2
Williamsburg, Virginia
Top Contributor
178 reviews 178 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Lucerna for three weeks while my wife was undergoing treatment for Cancer at the Stella Maris Clinic (Dr. Alvarez) in Tijuana. We have stayed at many hotels that were considered top notch but none have come close to the level of service provided by the Lucerna. The hotel's staff will go out of their way to... More

Was this review helpful? Yes 2
Beijing
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is always a pleasure to go back at the Hotel Lucerna in Tijuana. It is a great location (In front of Starbucks and a small supermarket), nice rooms, fantastic breakfast at reasonable rates. The Italian restaurant in the hotel is of very good quality.

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2014 via mobile

I were staying here cause I had surgery in Tijuana and my room was lovely very clean the bed was comfortable over all this was a very nice hotel and I would come back again the service was great and everybody was friendly

Was this review helpful? Yes 2
New York
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 3, 2014

Had a lovely stay here in July, however extra charges have been made to my credit card which the front desk said was being "held" incase we wanted room service etc. and that it would be reimbursed at checkout. Money still hasn't been put back into my account and attempts to email them have been ignored.

Was this review helpful? Yes 4
Cancun
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2014

This hotel has outstanding amenities and you receive good value for your money. It is located in a very safe zone and close to the border. The pool area is very well kept and the restaurants are great and reasonably priced. Definitely the place to stay whether you come for business or leisure.

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Maritza M, Director General at Hotel Lucerna, responded to this review
Google Translation

Agradecemos sus amables comentarios , esperamos muy pronto tener nuevamente el placer de atenderle!! Cordialmente More

Orlando, Florida
Top Contributor
156 reviews 156 reviews
50 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed July 8, 2014

I stay in this Hotel for 3 nights is very well located, near to the US border and 15 min away from the airport, when I arrive the personal is friendly however the lady in the front desk was a little bit distracted with some gossipy between she and her partner. The room was nice and clean I have a... More

Was this review helpful? Yes 1
Los Angeles, California
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 28, 2014

My first time at this hotel was pleasant that's why I came back, my second was ok. I checked in on May 31st checked out June 1st. My card was declined at the front desk so I went ahead and payed cash for the room. (A room which I didn't pay for, I payed for the deluxe and got a... More

Was this review helpful? Yes 5
Oakland, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 20, 2014

since the moment you walk in . there is always someone willing to help with your needs . they explain to you about the gym. the swimming pool, the nice restaurant, named RIVOLI .. the food is just delicious . i definitely want to come back .. to this magical place . there are many others places around but nothing... More

Was this review helpful? Yes 12
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Additional Information about Hotel Lucerna

Address: Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
Location: Mexico > Baja California > Baja California Norte > Tijuana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Lucerna 3.5*
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Also Known As:
Lucerna Hotel Tijuana
Hotel Lucerna Tijuana

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