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Hotel Lucerna

Certificate of Excellence
Paseo de los Heroes 10902 | Zona Rio, Tijuana 22320, Mexico
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Best prices for: 1 room 1 guest
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Hotel Lucerna
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168 Reviews from our TripAdvisor Community

Traveler rating
    79
    53
    13
    4
    19
See reviews for
29
35
13
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • All months
    (168)
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    (44)
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Beaumont, Texas
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the hotel for six weeks. Mr. Gonzalez was very personable, kind and resourceful. He is extremely unique and highly professional. His caring for his guest goes beyond expectations He is an assess to the company.

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5 of 5 stars Reviewed 5 days ago NEW

My wife and I spent April, May and half of June 2015 at Hotel Lucerna in Tijuana. We were in Tijuana for medical reasons and the hotel was perfectly situated in the center of the medical district, close to good restaurants, shopping, clinics and cultural activities. The staff at Lucerna treated us like family...everyone was polite and folks went out... More 

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San Diego
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I called in for a roll-away bed a week before my stay, and was issued an e-mail saying the reservation for the extra bed was made. I then asked the front desk when I checked in for the bed, which they said was up there. There was no roll away bed. I left the hotel and came back after the... More 

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Just a gorgeous hotel you pay for the service its really quite special expesnive to stay long term.... not economical,,but with the trip advisor discount still worth it very central and gorgeous not a single dissapointment

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Maritza M, Gerente at Hotel Lucerna, responded to this review

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely More 

Seattle, Washington
Level Contributor
145 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in the new updated section in May with my wife. See previous review. Loved it! This time was alone and was put in old section on the other side of the pool. Hated it. Stains on carpets, old beds, paper thin walls, maids banging on my door at 7 Am, 8AM and 9 AM until I just left.... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Clean, nice, friendly staff, beautiful large pool, good breakfast buffet. Room was spacious. I was told I got an upgrade upon check in. It was a room facing the parking lot with a noisy street but I was tired so I took it. With windows closed, I slept OK. Next day, I talked to my colleagues and was told all... More 

Was this review helpful? Yes 1
Maritza M, Gerente at Hotel Lucerna, responded to this review

Dear Mr. Jason: I appreciate you taking the time to tell us about your experience at Lucerna Tijuana Hotel. Your satisfaction and continued trust in Lucerna Hotels are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we... More 

Long Beach, California
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 27, 2015

I stayed in a Deluxe room in a newer section of Hotel Lucerna Tijuana. Every part of the room was clean and new. The closet had adequate space, the bathroom was clean and new, the blankets and pillows were clean, the carpet was clean, the room smelled clean, and the bed was very comfortable! I commend housekeeping for their work... More 

Was this review helpful? Yes 1
Hoteles Lucerna L, Gerente at Hotel Lucerna, responded to this review

Dear Guest: Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Lucerna Tijuana Hotel. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 11, 2015

We reserved a room (at a higher rate) with a garden view and were given a parking lot view. After that, we were changed to a pool view, which was OK, but no garden. Unfortunately that night was a cold one in Tijuana and the heat did not work. The suggested solution: they would bring more blankets. When we said... More 

Was this review helpful? Yes 1
Hoteles Lucerna L, Gerente at Hotel Lucerna, responded to this review

Dear Mr. Alan: I’ve received your review of Lucerna Tijuana Hotel. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 9, 2015

My husband and I and our 8 year old son stayed here for 3 weeks while my husband had cancer treatment at Stella Maris. We were a little out of place at first, especially not knowing the language, but with help from the staff we felt at home after a short time. Fernando got us settled in our room, which... More 

Was this review helpful? Yes 3
Seattle, Washington
Level Contributor
145 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed May 8, 2015

First time visitor to Tijuana. Not sure what to expect. This hotel was way better than I expected. If you have been to Las Vegas, this hotel is very similar to The Mirage or MGM Grand. Very nice rooms, hallways, lobby, bar. Staff are amazing and treat you terrific. Pool is cold but my kids still swam. Restaurant and bar... More 

Was this review helpful? Yes 2
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