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Grand Hotel Tijuana

Blvd Agua Caliente 4500 | CP 22420, Tijuana 22420, Mexico
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Grand Hotel Tijuana
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116 Reviews from our TripAdvisor Community

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Traveler rating
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    9
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21
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53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Farmington, Michigan, United States
Level Contributor
218 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed today NEW

Older property undergoing serious renovation at this time. New policy prohibiting bringing in any alcohol from outside is unacceptable. Room gets mostly cleaned daily but not consistent or complete. Wifi is good. Restaurant food is good. Close to good restaurants. Lacks proper customer focus.

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Melbourne, Australia
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel lobby has been recently modernized. Unfortunately they haven't got around to updating the rooms. The rooms are spartan and old. For some reason I got a smoking room and the odour was very strong.

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Puerto Vallarta
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I came on business and was really surprised by the hotel, it has a great location, is very well maintained, the staff is cheerful and helpful, the breakfast was very good, the check in and check out was fast, precise and correct, the decor is good, the room very comfortable, amenities were fine, I can recommend it.

Was this review helpful? Yes 1
Astoria, Oregon
1 review
5 of 5 stars Reviewed June 21, 2015

I came down to Tijuana for business for the first time, and I had a truly fantastic experience at this hotel. The rooms were impeccably clean, extremely comfortable, and I was able to rest very well. I started out my day with a delicious meal at the buffet, which offered traditional Mexican dishes as well as the more familiar American... More 

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Parsippany, New Jersey
Level Contributor
82 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed May 25, 2015

from the outside it looks grand, though the rooms are really small and the decor is old... the staff is pretty helpful though there seemed to hve been communication gaps between them as one said parking charges were included within the room rent whereas we were made to pay separately again for the parking. the area has a few other... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 24, 2015

We made reservations 2 months in advance. When we arrived everything seemee ok. The first day after coming back to our rooms in the afternoon we were locked out. After going to the desk to be informed we only had reservations for 1 night, we tried to straighten out the confusion and had to give another credit card to hold... More 

Was this review helpful? Yes 3
Antioch, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2015 via mobile

Everyone there was extremely nice and friendly. My first time in Tijuana and it was awesome. Milo and Erwin gave us the first class treatment! Erwin transported us to the places we needed to go. Plenty of parking since we did drive across the border. Room service was very quick and we couldn't finish it all! I have to say... More 

Was this review helpful? Yes 1
Nevada City, California
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 19, 2015

our stay here was wonderful.....the room was clean and great view of golf course......the manager was most helpful........the buffet was delicious and the chef Gustavo was ready to cater to our every need.......the staff was on top of everything........will stay there again.......

Was this review helpful? Yes 1
Harare, Zimbabwe
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 25, 2015

A very pleasant stay. Comfortable with friendly helpful staff. Did not eat in but breakfast was good. Got a very competitive rate to stay. A number of eateries available nearby. Would use again. English speaking staff available

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Inglewood, California
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed February 18, 2015

Once again I chose this hotel through tripadvisor reviews and got it right. Close to the airport about 10/15 min ride and the cost was 20 dolars. You can pay in advance in one of the boths located inside the airport right after collecting your luggage. It is kind of expensive but it is hassle free. The hotel is in... More 

Was this review helpful? Yes 3
AdminGrandTijua... G, Manager at Grand Hotel Tijuana, responded to this review

Dear Gilberto40: We appreciate your comments and the time to share it with the tripadvisor community, as we continue our renovation projects in rooms, lobby and new powerful and beatiful modern elevators, just to mention a few upgrades we are currently working on. More 

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