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City Express Tijuana Rio

Dr. Atl 6, Zona Rio, Tijuana 22010, Mexico
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1 room 1 guest
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City Express Tijuana Rio
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79 Reviews from our TripAdvisor Community

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Traveler rating
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    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (17)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (18)
All months
Minneapolis, Minnesota
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 22, 2015 via mobile

I stayed for one night and as a foreign traveler to Mexico I found this place as unwelcoming. First of all when you walk in the whole first floor reception area was under construction. There also was a langage barrier. The room was really small but I didn't care it was just me. I'm not sure if it's a Mexico... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Customer First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope... More 

Seattle,wa
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 26, 2015

We were in TJ to visit some family and needed a place to sleep basically. This hotel is awesome for that. Don't expect anything fancy, just a bed, small TV and its clean. Location is awesome, close to the Plaza Rio Mall, restaurants, bars and trendy Paseo de los Heroes street. Walking distance to all of these, and a 5... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Guest Thank you for contacting City Express Tijuana Rio, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon More 

Vista, California
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 18, 2015

If you are going to show up and pay in cash make sure you pay in Pesos since the City Express exchange rate is bad. The room was fine and everything worked fine except the WIFI. Don't stay here if a good WIFI is important to you. Located in Zona Rio. I recommend eating at Yagger's sports bar which is... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service wi- fi, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the opportunity... More 

Level Contributor
130 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed March 10, 2015

I wouldn't say this is the best family friendly hotel. I would say it is a great hotel if you are in a business trip or something similar. The hotel itself is very simple and I think it has a great location. (not downtown but almost everything is 10-15 minute drive). The downside that I have with this hotel is... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Victor, Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the room noise , this kind of comments help us to improve... More 

Huntington, West Virginia
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed February 24, 2015

The room was clean and within walking distance of the Plaza Rio. It has a parking garage close by with underground facilities. The price was reasonable for what was obtained. Initially the room smelled of disinfectant, but this disappeared by the second day. The only negative was that the Internet connection did not work, even after getting help from the... More 

Was this review helpful? Yes
marlen c, Manager at City Express Tijuana Rio, responded to this review

Dear John I am writing to apologize for the inconvenience during your stay and the incident with the service at the wi fi, your comment is important to us because it help us to improve our quality service I hope to give us the opportunity to have you back again and give the service you deserve More 

Boca Raton, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed February 19, 2015

I've been a guest at this hotel many times. It has a purpose: Inexpensive, very basic, clean room, Zona Rio location and a good breakfast. It's a place to spend the night and get up and go take on the day. It is NOT a destination hotel, as other reviewers seem to expect. The staff is helpful and will go... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the wi fi as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation... More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 18, 2015

I Star there a couple days, the staff there are very unfriendly, I want it to use the bussiness center they told me It was under construction, so I had my Bussiness in the dinning room where everybody left the table very greasy. In the room, the showers were not clean at all, still hair from other guest in the... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Daniel First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

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San Diego, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 25, 2014

Got a room in this hotel on a Saturday night. They were very quick in providing me with a key and meeting my bed request. The rooms are inexpensive, the hotel and rooms are very clean. It's minimalistic with free breakfast in the morning. The staff speaks English and are very courteous. If you are looking for a no frills... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Erick, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Tijuana Rio did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Navojoa, Mexico
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 25, 2014

We've checked in at the hotel during Christmas during our visit to Tijuana. The location of the hotel is great, there is a shopping plaza nearby, as well as various restaurants. The neighbourhood seemed very secure. In my opinion the hotel is very functional, cozy beds, nice rooms, very calm and clean. The staff is extraordinarily nice, handeled all of... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Roland, First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the Wi-fi as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

Ensenada, Mexico
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 30, 2014

the hotel is at the expected standard for City Express hotels, but two things failed terribly. There is no parking lot as it is being rebuilt, and breakfast was tardy. I left hungry to teach a six hour class.

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the parking and breakfast as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and... More 

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