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City Express Tijuana Rio

Dr. Atl 6, Zona Rio, Tijuana 22010, Mexico
Hotel amenities
City Express Tijuana Rio
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Ranked #17 of 44 Hotels in Tijuana
A recent review
3 of 5 stars reviewed 1 week ago
stv043 Vista, California
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63 reviews from our community

Traveler rating
    9
    26
    11
    5
    12
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16
6
8
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Vista, California
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

If you are going to show up and pay in cash make sure you pay in Pesos since the City Express exchange rate is bad. The room was fine and everything worked fine except the WIFI. Don't stay here if a good WIFI is important to you. Located in Zona Rio. I recommend eating at Yagger's sports bar which is... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service wi- fi, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the opportunity... More 

Top Contributor
127 reviews 127 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wouldn't say this is the best family friendly hotel. I would say it is a great hotel if you are in a business trip or something similar. The hotel itself is very simple and I think it has a great location. (not downtown but almost everything is 10-15 minute drive). The downside that I have with this hotel is... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Victor, Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the room noise , this kind of comments help us to improve... More 

Huntington, West Virginia
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was clean and within walking distance of the Plaza Rio. It has a parking garage close by with underground facilities. The price was reasonable for what was obtained. Initially the room smelled of disinfectant, but this disappeared by the second day. The only negative was that the Internet connection did not work, even after getting help from the... More 

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marlen c, Manager at City Express Tijuana Rio, responded to this review

Dear John I am writing to apologize for the inconvenience during your stay and the incident with the service at the wi fi, your comment is important to us because it help us to improve our quality service I hope to give us the opportunity to have you back again and give the service you deserve More 

Boca Raton, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 19, 2015

I've been a guest at this hotel many times. It has a purpose: Inexpensive, very basic, clean room, Zona Rio location and a good breakfast. It's a place to spend the night and get up and go take on the day. It is NOT a destination hotel, as other reviewers seem to expect. The staff is helpful and will go... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the wi fi as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 18, 2015

I Star there a couple days, the staff there are very unfriendly, I want it to use the bussiness center they told me It was under construction, so I had my Bussiness in the dinning room where everybody left the table very greasy. In the room, the showers were not clean at all, still hair from other guest in the... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Daniel First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

San Diego, California
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 25, 2014

Got a room in this hotel on a Saturday night. They were very quick in providing me with a key and meeting my bed request. The rooms are inexpensive, the hotel and rooms are very clean. It's minimalistic with free breakfast in the morning. The staff speaks English and are very courteous. If you are looking for a no frills... More 

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marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Erick, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Tijuana Rio did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Navojoa, Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 25, 2014

We've checked in at the hotel during Christmas during our visit to Tijuana. The location of the hotel is great, there is a shopping plaza nearby, as well as various restaurants. The neighbourhood seemed very secure. In my opinion the hotel is very functional, cozy beds, nice rooms, very calm and clean. The staff is extraordinarily nice, handeled all of... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Roland, First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the Wi-fi as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

Ensenada, Mexico
Top Contributor
55 reviews 55 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 30, 2014

the hotel is at the expected standard for City Express hotels, but two things failed terribly. There is no parking lot as it is being rebuilt, and breakfast was tardy. I left hungry to teach a six hour class.

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the parking and breakfast as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and... More 

San Jose, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 26, 2014

The hotel is in a area with everyday within walking distance. Feels like staying at a American city. Its nothing like being in Downtown TJ or the Zona Norte where tourists are at. Its the business/ shopping area so prices for rooms are not cheap by Mexican standards. I found by walking around that there are cheaper hotels by the... More 

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Tijuana Rio, responded to this review
Google Translation

Estimado huésped, Agradecemos nos hiciera saber sus necesidades para poder trabajar en ellas para hacer que su estancia sea satisfactoria.... More 

Henderson, Nevada
Top Contributor
93 reviews 93 reviews
38 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 23, 2014

We were going to spend the night in Chula Vista prior to going to Tijuana, but found a great deal online for the City Express Tijuana Rio and couldn't be happier we stayed here. The hotel has a great location, close to many attractions in Tijuana. The room is very basic. We had a room with 2 beds. Our room... More 

Was this review helpful? Yes 2
Marlen C, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Tijuana Rio did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

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