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Ban Sainai Resort

Travelers' Choice award winner
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550, Soi Aonang 11/1, Moo 2, Muang, Ao Nang, Krabi Town 81000, Thailand
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Ban Sainai Resort
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556 Reviews from our TripAdvisor Community

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Traveler rating
    435
    102
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102
313
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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English first
  • All months
    (556)
  • Mar-May only
    (179)
  • Jun-Aug only
    (128)
  • Sep-Nov only
    (100)
  • Dec-Feb only
    (149)
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Dubai, United Arab Emirates
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The Ban Sainai staff is very polite & positive. The small pond near the restaurant always had a calming effect on me when I was near that location. In short, this resort is worth a visit at least once. I hope they keep up the good work in the coming years as well.

Was this review helpful? Yes
hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Greetings from Ban Sainai Resort Aonang, and thank you for your kind stay and review shared. It is always great to hear that our guests had the pleasant time while being with us. We are thankful for your kind comment regarding our polite & positive staff. As well as the small pond near the restaurant that... More 

New York City, New York
Top Contributor
102 reviews 102 reviews
20 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I think just looking at the photos here on TripAdvisor gives a good sense of how beautiful this place is. If you are looking for a nice resort to stay in Krabi with your family, this is the place. Service is excellent. Pool area is beautiful. Breakfast (included) is above average.

Was this review helpful? Yes
hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Sunny greetings from Ban Sainai Resort Aonang, and thank you for your kind stay and review shared. As a hotelier, the greatest pride is not only about filling up the occupancy rate each day or month. The greatest reward is indeed to be notified that our guests had an absolutely fantastic stay with us! As for... More 

Sydney, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We are currently staying at this lovely resort at the end of a three week multi country trip. It is exactly what we needed. The location (a tuk tuk ride from the beach but an easy walk to shops and restaurants) is gorgeous and peaceful. The pool and gardens lush and relaxing. We have three sons who have calmed down... More 

Was this review helpful? Yes
hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Sunny greetings from Ban Sainai Resort Aonang, and thank you for your kind stay and review shared. It is sadly to have to say good bye today. & Thank you for choosing to stay with us and for giving us this chance to welcome you to our property and facilitate this stay of yours. We appreciated... More 

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 4 nights end June. The staff where very helpful and assisted us when we requested their help to call tour agencies when transport was late, and were generally very accommodating and friendly. The room (family cottage) was also large with a very comfortable bed. Wifi was provided throughout the resort and mostly worked well Sadly the breakfast was... More 

Was this review helpful? Yes
hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Sunny greetings from Ban Sainai Resort Aonang, and thank you for your kind 4 nights stay and review shared. Thank you for praising kindly on our staff who assist and eager to please you well during your holiday. However, it is sadly to hear that our breakfast variety and quality provided and our peaceful hidden location... More 

Champaign-Urbana, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were traveling with our elderly parents and parents-in-law and it was such a wonderful experience! The staff is so friendly and polite! Once they realized that some of the people in our family group were strict vegetarians, they increased the number of vegetarian options in the complimentary breakfast the next morning. The rooms were impeccable and the pool with... More 

Was this review helpful? Yes
hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Sunny greetings from Ban Sainai Resort. And thank you for your kind stay and review shared. Thank you for sharing such wonderful moments while you are with us. Review like this had raised up our hospitality's spirit and we wish we continue such good things to ensure your next stay is still a flawless one. Thank... More 

Tokyo, Japan
1 review
5 of 5 stars Reviewed 3 days ago NEW

It was a very nice hotel. The room is wide enough, clean, spacious balcony was also comfortable. The staff is well with smile. breakfast was also great so I ate a lot every morning .It is a little away from the Ao Nang Beach, but it is very convenient to rent a rental bike .

Review collected in partnership with this hotel

Was this review helpful? Yes
hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Sunny greetings from Ban Sainai Resort Aonang, and thank you for your kind stay and review shared. It is so delightful to notify that you wish to stay with us again without any hesitation! We as well, looking forwards to that chance to come so we shall accommodate & assist you once more. Thank you for... More 

Singapore
1 review
3 of 5 stars Reviewed 4 days ago NEW

Overall good stay.however not very suitable for those with young children as floor is very slippery and bathroom not conveniently designed.shower head show be those with flexiblity and not uneven.....

Review collected in partnership with this hotel

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hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Sunny greetings from Ban Sainai Resort Aonang, and thank you for your kind stay and review shared. However, it is sadden to hear that our resort facilities & amenities are not really up to your preferences. We are thankful for your kind comments that give us chance to review things nicely & more carefully. The shower... More 

Adelaide, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

My partner and I stayed here for 4 nights and it was absolutely incredible. The service was amazing, especially the porter, Sang. He was kind and offered to help whenever we needed it. The pool is beautiful, no photos do it justice. And the room was clean and simple with stylish finishes and very Thai inspired. 10/10 all up and... More 

Was this review helpful? Yes
hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Sunny greetings from Ban Sainai Resort Aonang, and thank you for your kind 4 nights stay and review shared. It is delightful to hear that the stay is incredible. Especially towards our amazing service delivered by hotel staff and most specifically by Mr. Sang, our porter. We will ensure to pass on this information to Mr.... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Overall we were happy with our stay. The resort is was what we expected and deserves its high rating in Trip Advisor although there are some things that could be improved. The best thing about the resort is the ambience. It is a quiet setting and at night all you can hear is a low level cacophony of jungle sounds.... More 

Was this review helpful? Yes
hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Sunny greetings from Ban Sainai Resort Aonang, and thank you for your kind stay and review shared. Thank you for rating us so highly even with some of the comments of your kind concern. We are delighted to hear that the ambiance and tranquil location had made your stay a marvelous one. However, the trouble with... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

This resort is just gorgeous. We will be back. Everything about it was wonderful though beware the Internet is very slow. The service was excellent, they were always smiling and helpful. The view from the pool was spectacular, even better than the pictures on the net.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
hathaitat, Executive Assistant Manager at Ban Sainai Resort, responded to this review

Dear Our Valued Guests, Sunny greetings from Ban Sainai Resort Aonang, and thank you for your kind stay and review shared. It is delightful to hear such impression of yours during time spent with us. Thank you for praising us so positively regarding our wonderful property. However, the slow internet connection is as well acknowledged. And please be informed for... More 

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