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Emerald Garden Resort

90 Moo 3, Ao Nang, Ao Nang, Krabi Town 81180, Thailand
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Emerald Garden Resort
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Emerald Garden Resort
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82 reviews from our community

Traveler rating
    26
    31
    16
    5
    4
See reviews for
13
41
4
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Burnley, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Recently stayed there the first week in March for 3 nights. Don't be fooled by the publicity photos, the gardens need serious investment, many plants were dying,many areas were tired and scruffy, the public seating areas in the gardens looked dirty and filthy. Our shower room was filthy,soap dish looked like it was never cleaned and extractor fan totally filthy.... More 

Was this review helpful? Yes
Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear K. Peter, Thank you for taking the time to tell us about your experience at the Emerald Garden Resort Krabi. I am sorry that your experience did not meet your expectations about our garden, public seating and your room; please allow me to express my sincerest apologies. At Emerald, we strive to provide a superior service experience for every... More 

Johor Bahru, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed there with my family for 4 days. As stated by other reviewers, the reception is way at the entrance and the rooms(houses) are downhill. The place was surrounded by foliage, in a good way. It gave a more 'jungle-like' atmosphere. The staff were helpful and were doing their job as expected. The rooms were ok, spacious. Breakfast was... More 

Was this review helpful? Yes
Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Emerald Garden Resort. It is always a pleasure to receive positive feedback. We are very pleased to know that you enjoyed your stay with us and like our excellent location, room and staff's service. Your comment regarding the toilet cloged and cleanliness of the floor has been... More 

Portland, Oregon
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Emerald Garden Resort is in a beautiful lush tropical valley, spread down over a hillside. We extended our stay for one more day, we enjoyed it so much. The staff were friendly and helpful. Wi-Fi was good around the upper pool area, but sometimes slow in the room. The restaurant was beautiful and the food was excellent. They have a... More 

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Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Emerald Garden Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

France
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 20, 2015

When checking out we had forgotten something important in the room. When we realized it was 4 hours later. We called the hotel and it was very difficult for them to understand English, we had to call back 3 times and 2 emails to hear that they didn't find anything. It amazes me that valuable things 'dissapear' in such a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Emerald Garden Resort. I am sorry that your experience did not meet your expectations about your belonging had been lost after checking out and the English communication of staff; please allow me to express my sincerest apologies. At Emerald Garden Resort, we strive to... More 

Northampton, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2015 via mobile

The atmosphere of this place is nestled, cosy, and fresh. The food is good (with some of the best chicken satay in Ao Nang), and the the cocktails are nice. The wifi is strong by the pool, and there are outlets, so it's a great combination. Friendly staff and pleasant vibe. :-)

Was this review helpful? Yes 1
Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear Curtiss H. We very much appreciate your comments regarding your stay at the Emerald Garden Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Oslo, Norway
1 review
4 of 5 stars Reviewed February 17, 2015

Living in this Garden hotel with its excellent helpful staff and service is really relaxing. We stayed here 4 weeks in 1912, and now 2 weeks. With renewal of the bathrooms and a writing table at the rooms, it will be perfect.

Review collected in partnership with this hotel

Was this review helpful? Yes
Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Emerald Garden Resort. It is always a pleasure to receive positive feedback. Thank you very much for your comment about the writing desk. It had been pass to our concern to dicuss and prepare as per your comment. I will share your comments with our team. I... More 

1 review
5 of 5 stars Reviewed February 16, 2015

Unfortunately :) I do not have anything to complain about. quietly, friendly staff absolutely enjoyable stay. Reviews must be at least 200 characters. so I have to write more :) excellent excellent excellent !

Review collected in partnership with this hotel

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Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear Grego O We very much appreciate your comments regarding your stay at the Emerald Garden Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Sydney
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 16, 2015

The property is a bit old and needs to replace a few things but for the price it was an excellent stay close to the beach and the town. The breakfast was varied and excellent The pools are beautiful and well maintained. The whole resort is set among rainforest which makes this a very relaxing resort

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Emerald Garden Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Almancil, Portugal
1 review
4 of 5 stars Reviewed February 14, 2015

in the pool there was sunny only until 3pm as it is surrounded by trees. Access to the beach is good, only 10 minutes walking and the location of the hotel is really nice in the center. Internet not the best.

Review collected in partnership with this hotel

Was this review helpful? Yes
Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Emerald Garden Resort. It is always a pleasure to receive positive feedback. We are very pleased to know that you enjoyed your stay with us and like our excellent location, room and staff's service. Your comment regarding the internet has been noted and we worked on improvement... More 

Regensburg, Germany
1 review
3 of 5 stars Reviewed February 14, 2015

The Hotel is very nice but the rooms are old and smelled bad. The windows can not be opened which resolves the bad smell. The pools are clean but not many sunloungers are available. Very good breakfast and friendly staff.

Review collected in partnership with this hotel

Was this review helpful? Yes
Chumpon N, ผู้จัดการ at Emerald Garden Resort, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Emerald Garden Resort. It is always a pleasure to receive positive feedback. We are very pleased to know that you enjoyed your stay with us and like our excellent location, room and staff's service. Your comment regarding the bad smell in the room and look old now... More 

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