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All 11 Tanah Rata hotels

Cameron Highlands Resort

5.0 of 5 Resort   |   By the Golf Course, Tanah Rata 39000, Malaysia
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Ranked #1 of 11 Hotels in Tanah Rata
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed today
Andrew3889 Singapore
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685 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Singapore
Contributor
15 reviews 15 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed today NEW

Stayed for 2 nights in 2 deluxe inter-connecting rooms with family of 3 children. Known by locals as the most 'expensive' hotel in CH. Hotel looks like a grand old dame from afar. Take close look, you will see it is not well maintained at all, dust in edges/corners, yellow towels... Check-in service staff did not listen to my requests... More

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Kuala Lumpur, Malaysia
1 review
2 of 5 stars Reviewed yesterday NEW

Overall YTL group are well known with providing luxury hotel service experience, been stay in their Pangkor Laut Resort with very well experience. However very Disappointed CHR : old furnished room, small toilet, no bathtub, smelly wardrobe, most of the furnitures are not in good condition or rather old and dusty....etc. Hotel rooms is facing the main road with lots... More

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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is not the most expensive hotels i have stayed but it is one of the best. The service is excellent and so is the room. The breakfast is the number one and best among the hotels i stayed. We are vegetarian and the chef cook specially for us. The fried noodle is simple but very tasty. I don't mind... More

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

Our weekend stay at CHR was quite a disappointment. The rooms are spacious but there were only two towels for bath, no face or hair towels. The hotel looks tired and we felt as if staff morale was quite low. I probably would not chosse this hotel again.

Was this review helpful? Yes 2
Terence_Waller75, Manager at Cameron Highlands Resort, responded to this review

Dear lin5858, Thank you for your review on your latest stay with us, always much appreciated. Its always a disappointment for us knowing we were not able to live up to some of our guests high expectations as this is always a goal of ours is not only to meet guests expectations but to exceed them. Regards Terence Resort Manager More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Do not trust the pictures on the internet. The rooms look perfect on the net but in real life, you get something different. This resort felt more like a 3.5 star not a 5 star but it was the best one in the region compared to other hotels or resorts. I wouldn't go back there and surely wouldn't recommend it... More

Was this review helpful? Yes 3
Terence_Waller75, Manager at Cameron Highlands Resort, responded to this review

Dear Jamal H, Thank you for the review on your latest stay with us as we always appreciate all guests feedback. Sorry we were not able to live up to your high expectations as this is always a goal of ours to make sure each and every guests that comes to "visit" Cameron Highlands Resort leaves here with fond memories.... More

Singapore, Singapore
Top Contributor
50 reviews 50 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Five star service, five star excellence. Huge hotel room, with a balcony providing a fantastic view. Aesthetically, the hotel is decorated nicely. Checking In was a breeze, as was cecking out. When checking in, i had a nice surprise. Staff served Warm Tea and warm towels without us asking. Breakfast was professional and sumptuous. Overall, one of the best hotels... More

Was this review helpful? Yes 2
Terence_Waller75, Manager at Cameron Highlands Resort, responded to this review

Dear Wesley_Ng, Thank you very much for your review on your recent stay with us, we always appreciate all feedback from our guests, this way we are able to judge ourselves to ensure we were able to fulfill all guests needs and that will start from their arrival, with a warm towel and hot tea all the way to the... More

Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for 2 nights on 6-8 Sep to celebrate my birthday and I must say the service crew made extreme efforts to give us little burst of service surprises during the entire stay! We were greeted by the GM at the reception with his team. But before that, their strong, sturdy and friendly bellboys cum butler really made us... More

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a three night stay at CHR and from the moment we entered till we left, the service was excellent. Every single staff was polite n greeted upon seeing us and they took pride in their work. Special mention to the lady in charge of housekeeping for our wing (we stayed in room 54) for providing us a great... More

Was this review helpful? Yes 2
Terence_Waller75, Manager at Cameron Highlands Resort, responded to this review

Dear Andyople, Thank you very much for your review on your recent stay at Cameron Highlands Resort, its always very nice to hear back from our guests and with them to share their feedback with us. To us, Cameron Highlands Resort is a home for us and anyone that comes to "visit" us will be made to feel right at... More

Singapore
1 review
5 of 5 stars Reviewed 1 week ago

I have the privilege of staying in 4 YTL hotels so far (Pangkor Laut Resort, Tanjong Jara Report, Majestic Melaka and Cameron Highlands Resort) due to the tie-up with Singapore's DBS Insignia card. That first stay was pretty good (with the Porsche Club on 18-20/Jul/2014) but unfortunately marred by the leaking bathroom in Room 42 - which despite all the... More

Was this review helpful? Yes
Terence_Waller75, Manager at Cameron Highlands Resort, responded to this review

Dear RSLKOH, Thank you very much for your review on the latest stay with us at Cameron Highlands Resort, as I've said before, it is always an pleasure to hear back from our guests about how their stay was with us. May I please apologize for the plumbing problem you experienced on your first stay with us during your trip... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in many city hotels and a few resorts in Malaysia and around SE Asia and I have to say that CHR is EXCELLENT. Here's why. CHR was previously Merlin Hotel which YTL acquired. YTL is a huge company and I have been to almost all their resorts. CHR is excellent, just like the rest eg Pangkor Laut, Tanjung... More

Was this review helpful? Yes 2
Terence_Waller75, Manager at Cameron Highlands Resort, responded to this review

Dear JXiong, Thank you very much for your review on your most recent stay at Cameron Highlands Resort, always very much appreciated. Myself and the entire TEAM is really & honestly humbled by your review, this is what we always strive to achieve, we do not just want to meet guests expectations but we always try to exceed their expectations.... More

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Additional Information about Cameron Highlands Resort

Address: By the Golf Course, Tanah Rata 39000, Malaysia
Phone Number:
Location: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cameron Highlands Resort 5*
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Also Known As:
Cameron Highlands Hotel Tanah Rata
Cameron Highlands Resort Tanah Rata

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