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Heritage Hotel Cameron Highlands

Jalan Gereja, Tanah Rata 39000, Malaysia
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Heritage Hotel Cameron Highlands
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Best prices for: 1 room 1 guest
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Ranked #6 of 11 Hotels in Tanah Rata
A recent review
5 of 5 stars reviewed 6 days ago
Esharma Singapore
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386 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kuala Lumpur, Malaysia
Level Contributor
7 reviews
2 of 5 stars Reviewed yesterday NEW

As soon as we entered the room, we noticed a strange smell in the room. My friends on the other floor noticed the same in their room. There was some construction work going on near our room & we complained about it to the staff at the reception asking for a replacement. The staff mentioned that rooms cannot be changed... More 

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2 reviews
1 of 5 stars Reviewed 2 days ago NEW

The hotel was dirty and very tired. When we checked into our room there was dried blood on the sheets and hairs in the bath. The bath itself was not clean. We told reception and they said that they would make sure that housekeeping gave it a good clean but that night when we got home the sheets were the... More 

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Travelers are raving about these Tanah Rata hotels

Singapore
Level Contributor
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Thankyou for making this first trip to Cameron memorable and giving a reason to visit you again. This is one of the best hospitality I have seen. The rooms were superb and the staff was friendly. So we were welcomed with the smiles at the front desk (Mardhi) and were well assisted throughout our stay of 2 days. I had... More 

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Malaysia
Level Contributor
456 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
3 of 5 stars Reviewed 1 week ago

Heritage Hotel has been around for ages and it clearly shows in the structure, with its peeling paint, rotting wood & fungus. The management has clearly not taken any measures to upkeep the property or touch up to hide its age. The lobby is moderately sized and with high ceilings. The staff was not the friendliest of people but at... More 

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Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

As one of the more expensive places to stay in the Cameron Highlands I was expecting a lot more from my stay. I imagine the place was once a luxurious and prestigious hotel in the region however it is certainly not any more. The place is now sooo dated and clearly has more rooms than it will ever need, making... More 

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Jannie W, General Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Freddie W, Thank you for choosing to stay with our hotel and also for your valuable comments. We have taken note on your comments on the level of cleanliness in the hotel and other issue. The management and team will work harder on it to make it better. From time to time we run extremely high occupancy with the... More 

Sibu, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel is simple and location is superb! you can enjoy the view of the tea plantation from the window. Front desk staff are quiet helpful especially with children :) that asking for token change for the games room. Breakfast was basic but you get many option. Try to avoid raining season so you can walk the whole day. 3... More 

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Dhaka City, Bangladesh
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for 2 nights with my family. Good hotel but slightly dated. The staff is not super friendly but they do help out when required. Food is not amazing but there are many options just 15 minutes away so not really complaining.

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Newark, Ohio
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed overnight at the Heritage Hotel Cameron Highlands Hotel in May. The hotel is a very large convention style hotel that appears to especially cater to business meeting and tour groups. The location is on a ridge overlooking the town center, a 10 minute down-hill walk away. Great views in every direction. Our room with king size bed was... More 

Was this review helpful? Yes 2
Bengaluru (Bangalore), India
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The staff was not friendly. When we reached and made the payment, the staff in the reception gave us direction on how to reach the room. There was nobody to take us to the room.As I was staying there for the first time, it was difficult for me to find the room. The room given to us looked very old... More 

Was this review helpful? Yes
Jannie W, General Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear JacobBambat, Thank you so much for your comments and highlighting the several issues for us to improve on. We sincerely apologize for the shortcomings in our guest service alertness during your stay. Our front office team have taken note to assist our guest and walk them to the room if they have difficulty to find the right direction to... More 

Kuala Lumpur, Malaysia
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Good location on top of hill in Tanah Rata town, a quiet and beautifull place, walking distance to Tanah rata markets. However the Hotel is not that much well kept, as you can see at one or two places outside signs of wear and tear, however rooms are good and well maintained. that also explains the low cost of hotel... More 

Was this review helpful? Yes 1
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