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Mercure Serpong Alam Sutera

4.0 of 5 Jl Alam Sutera Boulevard Kav23, Tangerang 15325, Indonesia
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Mercure Serpong Alam Sutera
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Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera
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147 reviews from our community

Traveler rating
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    71
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
86 reviews 86 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is the only decent hotel in Alam Sutera. Location is convenient, exactly located in front of Home Living Mall, only 5 minutes drive from IKEA Indonesia, and the hotel itself is easily seen. Basement parking is spacious, good pool and simple gym center. Breakfast is complete. The Superior room I booked was spacious, 26 square meter and it fit... More 

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London
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel due to the price and just how beautiful it looked from the pictures! Located not far from Soekarno-Hatta Airport, we used bluebird taxis after researching on tripadvisor beforehand, and the price was good, driving on the other hand was an experience I'll never forget (sadly) but something I became accustomed to throughout my time in Indonesia. Please... More 

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sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Sir, we absolutely are amazed by your review about our hotel and team. As manager, this kind of feedback is a real gift and I already shared with the team the nice words about their customer service and attitude. I hope to meet you on your next stay and we will make sure it will be as memorable than... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Have been staying at most hotels in Tangerang area and find this hotel is the nicest . Nice , clean and good value for money . Will be nice if breakfast menu change everyday and has more varieties . Great pool .

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sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Madam, dear Sir, Thank you very much for your nice comment about our Mercure Hotel. We realy appreciate your time to give us this feedback and that you enjoyed your stay with us. Our breakfast is probably the most furnished variety layout you can find in the area, our Executive Chef will continue to roll in the choice on... More 

Bandung, Indonesia
Top Contributor
89 reviews 89 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was nice, modern compact design. We enjoyed the room very much. They have everything we need in a hotel room.The room rate that was offered to us is IDR 1.000.000 per night. Laundry was a little too expensive. The room was very clean, full toiletries, hot water with variety of tea, a lot of towels, nice bed, good... More 

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sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mrs Grace Thank you so much for your amazing review of our hotel. we are so happy to read that you enjoyed your stay with us and that you shared this enthousiasm on Tripadvisor. For all our team it is a great motivation to get a such feedback about your experience and we are looking forward to welcoming you... More 

Jakarta, Indonesia
Top Contributor
75 reviews 75 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel located in the centre of Alam Sutera's shopping and hang out places. Just in few minutes walking we can arrived in life style shopping mall or eating food area. The staff also very helpful, since we check-in...or even the room service and finally when we check out the process was very smooth and nice! The facilities also good... More 

Was this review helpful? Yes
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Teddy Many thanks for your such positive comments about Mercure Alam Sutera. We are very pleased to read that you enjoyed your stay with us and that you appreciated both facilities and service. We hope to welcome you back very soon. Our best regards More 

Jakarta, Indonesia
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had this love at the first sight with Mercure Hotel Alam. Sutera. Located perfectly near the main gate of alam sutera-serpong entrance. Just right between Living World mall and Omni Hospital and across the heaven of good food, The Flavor Bliss. Surrounded by the canopy of trees with glass façade, that pampers my eyes with the green scenery. My... More 

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sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Valuable Guest Thank you so much. Your comments are just Amazing..! We are really pleased to read such feedback and to see you enjoyed your stay with us. We already shared your remarks with all our team and we are already waiting for you on your next stay with "pool view". See you very soon Our best regards More 

Jakarta, Indonesia
Contributor
20 reviews 20 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Mercure is the closest hotel to where I live so I visit their restaurants so many times, but please do not expect to get lots of friendly services or smiles from the staff. They should definitely been trained again to put more smiles.the room is so so, quite small but clean. The pool is nice, good pool. The location is... More 

Was this review helpful? Yes 1
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear guest thank you for your time to review our hotel on Tripadvisor. Many thanks for your nice words regarding the fantastic location of the hotel. I am really concern by your comments on our service. I sincerely regret your dissatisfaction and If you could find the time to send me additional details at info@mercureserpongalamsutera.com and I will attend to... More 

Senior Contributor
32 reviews 32 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 23, 2014

The Mercure colors & textures give this place a familiar feel, and is helped by its strategic location in the heart of what is arguably the best built & maintained housing estate in the southwest outskirts of Jakarta, Alam Sutera. Lobby & halls are spacious, but the emphasis on environmental-friendliness means guest-area toilet lights are almost always off upon entering... More 

Was this review helpful? Yes 2
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Sir, Thank you very much for taking the time to give such detail comment about Mercure Serpong Alam Sutera. we are delighted to read that you enjoyed a great stay with us. We shared with all departments your detail review and we really appreciate the way you go through your meeting and accomodation experience. Our air condition is really... More 

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Additional Information about Mercure Serpong Alam Sutera

Address: Jl Alam Sutera Boulevard Kav23, Tangerang 15325, Indonesia
Phone Number:
Location: Indonesia > Java > Banten Province > Tangerang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Serpong Alam Sutera 4*
Number of rooms: 170
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Hotel Style:
#1 Luxury Hotel in Tangerang
#1 Spa Hotel in Tangerang

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