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Mercure Serpong Alam Sutera

Travelers' Choice award winner
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Jl Alam Sutera Boulevard Kav23, Tangerang 15325, Indonesia
Best prices for: 1 room 1 guest
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Mercure Serpong Alam Sutera
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Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera
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171 reviews from our community

Traveler rating
    53
    83
    23
    10
    2
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70
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11
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jakarta, Indonesia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in is fast, I'm booking by accor.com and get discount 40% but not including breakfast so I don't know varian menu in restaurant. For the place is strategic because near Toll road gate out and Mall. The room and bathroom is cozy. Roof top swimming pool is large and clear water.

Was this review helpful? Yes
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Adi Many thanks for your kind review about your experience in Mercure Serpong Alam Sutera. We are delighted to read that you enjoyed your stay with us and the hotel location. For your information, we also provide you rate including Breakfast for one or two person. you could then appreciate our morning buffet with both eastern and western... More 

Jakarta, Indonesia
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 2 nights to attend a seminar. The hotel is located not so far from the motorway, which makes it pretty convenient. It took me around 1 hour to travel from Jakarta to this hotel. The hotel itself was pretty decent. Room size was average but the bed was quite comfortable. I stayed at its... More 

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sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Aris I am trully sorry that your experience in our Mercure Hotel didn't meet totally your expectation. As your comment is quiet encourageous with nice comment on your stay and different facilities, It will be very helpful if you could contact me directly to share about the different issues you should have during this stay. We hope you... More 

Jakarta, Indonesia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was really nice to spend my long weekend there finding some peacefulness, cycling around there is the best part of it. I wanna say thanks again to all Mercure staff for their kind assistance during my trip last week. I hope i can stay there again real soon :)

Was this review helpful? Yes 3
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Donny Thank you very much for this Super Comment. We are happy to read that you really enjoyed your stay with us. Great also that you could profit of our new free bicycle service. Alam Sutera is a perfect place to enjoy morning sport and our team is delighted to offer a free ride. We are waiting to... More 

Kuala Lumpur, Malaysia
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Of all the Mercure hotels I've stayed around Indonesia, this is by far the best Mercure be it hotel condition, location, facilities and staff service and attitude. Good job Mercure Alam Sutera. Location Conveniently located next to Living World Mall Alam Sutera. Easy access to food and shopping. Blue Bird taxi on standby in hotel. Rooms Clean and comfortable. Got... More 

Was this review helpful? Yes 2
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mrs Joanne Thank you very much for your great review about Mercure Serpong Alam Sutera. I already shared your nice word with Asi and all team. We are happy to read that you fully enjoyed your stay with us and we hope to see you back very soon. Our best regards More 

Senior Contributor
41 reviews 41 reviews
36 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 2, 2015

I've returned and found that everything is great. The reception staff where great, the lobby staff where great, the restaurant and waiters where great. When I stay at the Mercure Alam Sutera, it is like my home away from home. I glad that I have returned.

Was this review helpful? Yes 1
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Werner Thank you very much for your trust and understanding. We really appreciate your comment and all team is truly happy that you feel like home. We are looking forward to welcoming you again soon. Our best regards More 

Mumbai (Bombay), India
Top Contributor
90 reviews 90 reviews
30 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed March 30, 2015

Firstly the location. It's in suburban Jakarta & far away from the CBD & city centre. Takes about 1.5-2 hours to reach there. But apart from this, everything about this hotel is nice. The locality is new build & upmarket. The hotel building is very well designed both architecturally & in terms of interiors. The public areas are spacious &... More 

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sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr alhadraje, Many thanks for taking time to give comment on your experience with us. We are realy happy to read that you enjoyed your stay, our facilities and food & Beverage. We noted your remark about the time to reach Jakarta. As all Serpong consist to residential area for people working in the city center, the early morning... More 

Tegal, Indonesia
Top Contributor
66 reviews 66 reviews
61 hotel reviews
252 helpful votes 252 helpful votes
5 of 5 stars Reviewed March 23, 2015

I don't usually wrote reviews for repeated stays. In fact, sometimes I didn't review at all hotel that didn't impress me (neither good or bad). However, Mercure Serpong is one of exception. I've stayed in 11 Mercure in Asia Pacific; and still Mercure Serpong and Mercure Sapporo (Japan) are top two of my favorite Mercure that I've ever stayed. Stayed... More 

Was this review helpful? Yes 3
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Aris Thank you so much for your second amazing review about your last experience with us in August. We really appreciate you sharing your feeling and coming back to see us again. This is our best recompence... For sure you will see a lots of great changes in our hotel and we hope our new breakfast and restaurant... More 

Granollers, Spain
Top Contributor
56 reviews 56 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 13, 2015

Some months after my 1st visit, I decided to repeat, and was not mistaken. When you enter the door and Ms. Lala smiles at you, you feel like not being in a strange place. They keep same room and hotel cleaness level. Wifi works perfect and you can use the gym without any problem, all brand new. This time I... More 

Was this review helpful? Yes 1
sylvain L, General Manager at Mercure Serpong Alam Sutera, responded to this review

Dear Mr Angelmar, Thank you so much for coming back in our hotel and for your great review. Our guests enjoying their stay and coming back is our daily commitment and the core of our hospitality, and we really appreciate your kind comments. We already passed your kind words to Lala and all our Team to continue to impulse this... More 

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