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Great Western Resort Hotel

Jl. MH Thamrin Km 2.7 Serpong Tangerang, Tangerang 15811, Indonesia
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Great Western Resort Hotel
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Great Western Resort Hotel
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35 reviews from our community

Traveler rating
    17
    7
    5
    2
    4
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17
3
Solo
0
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Berlin, Germany
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

this is a hotel for people, who dont want to stay too far away from jakarta airport. there couldnt be a bigger contrast between the fancy lobby and the more or less shabby rooms. on the other hand the service was excellent, we got a free upgrade to a 2-bedroom-junior suite (the smallest suite i have ever stayed in though,... More 

Was this review helpful? Yes 1
Top Contributor
79 reviews 79 reviews
22 hotel reviews
103 helpful votes 103 helpful votes
1 of 5 stars Reviewed November 18, 2014

Great Western Resort Hotel: 4 star Indonesian hotel with a very nice lobby but then: - lobby full of mosquitos; - dirty room; - the mattress is stained, I can see it through the thin sheet; - dirty bathroom with 2 big spider nets; - the towels (to use after the shower) was born white but now are light dirty... More 

Was this review helpful? Yes 1
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 31, 2014

I booked 3suite bedroom. The room was very minimalis and looks new coz I still can smell the paint. The lobby was ok, but the lift looks employee lift. Not smooth and slow. The worst thing was only one lift working for hotel guest and apartment rent. I stayed in same floor with the swimming pool, but the swimming pool... More 

Was this review helpful? Yes 2
Daliyanto_Soebandy, Manajer Umum at Great Western Resort Hotel, responded to this review

Dear Mrs. Yuliana Y I would like to thank you for choosing Great Western Resort Hotel & Convention Center for your stay and shared positive comment. I was pleased to read that you appreciated of our hospitality and was very delighted to know that you had enjoy your stay with your family. It is feedback such as food variety on... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 30, 2014

This hotel have a great lobby interior. But it stop there. Th others was poor. The lift, the services, the rooms. I was give the penthouse roon 09, all of the rooms was smelly and have stains everywhere...the internet connection also makes me sick. Has a good signal, but never really log me in. And when i asked the front... More 

Was this review helpful? Yes 3
Daliyanto_Soebandy, Manajer Umum at Great Western Resort Hotel, responded to this review

Dear Mr. Alexander H, Regards from Great Western Resort Hotel & Convention Center Serpong ..... Thank you for choosing Great Western Resort Hotel & Convention Center Serpong for your accommodation in Tangerang. On behalf of Great Western Resort Hotel’s team, I would like to apologize for your inconvenience during your stay. We will follow it up and make sure it... More 

London, United Kingdom
Top Contributor
58 reviews 58 reviews
39 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 28, 2014

We stayed here for one night between flights. It happened to be 27th July, the Eid Holiday. Several things went wrong. Firstly, we had booked this hotel as we read that they gave free airport transfers, when we landed at Jakarta, we were informed that this was not the case so we needed to get to the hotel ourselves in... More 

Was this review helpful? Yes 1
Daliyanto_Soebandy, Manajer Umum at Great Western Resort Hotel, responded to this review

Dear Mrs. Lili S, Regards from Great Western Resort Hotel & Convention Center Thank you for choosing Great Western Resort Hotel & Convention Center Serpong for your accommodation in Tangerang. On behalf of Great Western Resort Hotel’s team, I would like to apologize for your inconvenience during your stay. We will follow it up and make sure it will not... More 

Dubai, United Arab Emirates
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014

This is a brilliant hotel. We were made to feel very welcome and the service was of the highest standard.The room, the atmosphere, the dining, the pool and water park is definitely a plus point to spend a holiday with children, but most of all, the staff all make this place somewhere you will want to visit again and again.... More 

Was this review helpful? Yes 1
Daliyanto_Soebandy, Manajer Umum at Great Western Resort Hotel, responded to this review

Dear Mr. Adi Warmest greeting from Great Western Resort Serpong! Thank you for you time to share your last experienced in our hotel. Your comment it's really a valuable things that really made as felling has been appreciated. We have share your comment within our team. Please do let us now for your next stay with us. Again thank you... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2014

Me & My family stayed there last week, we try almost all facilities. Room, resto, bar & Lounge.. I would say this really best & excellent hotel.. the atmosphere like my home & all staff like my family. thanks & Keep it up Randy n Family

Was this review helpful? Yes 3
Daliyanto_Soebandy, Manajer Umum at Great Western Resort Hotel, responded to this review

Dear Mr. Rendi, Warmest greeting from Great Western Resort Serpong! Thank you for you time to share your last experienced during your stayed with your family in our hotel. Your comment it's really a valuable things that really made as felling has been appreciated. We have share your comment within our team. Please do let us now for your next... More 

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 2, 2014

My family and me stay at this hotel during the week end, the room nice and clean, quiet even the location in the middle of the busy high way. Breakfast average just need more of food variety. Over all this hotel was nice, recommended for famil and business or Mice purposed

Was this review helpful? Yes 1
Daliyanto_Soebandy, General Manager at Great Western Resort Hotel, responded to this review

Dear Mr. Deva I would like to thank you for choosing Great Western Resort Hotel & Convention Center for your stay and shared positive comment. I was pleased to read that you appreciated of our hospitality and was very delighted to know that you had enjoy your stay with your family. It is feedback such as food variety on breakfast... More 

Jakarta, Indonesia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 30, 2014

We are looking a hotel with big meeting space and able cater all our participants staying in one hotel as we are above 200person. We try and chooce Great Western Serpong as the venue. During our stay and meeting we dont found any mistakes. One thing that I should proud of, all the managers and top executive are involving and... More 

Was this review helpful? Yes 2
Daliyanto_Soebandy, General Manager at Great Western Resort Hotel, responded to this review

Dear Rachele, I would like to thank you for choosing Great Western Resort Hotel & Convention Center for your meeting and shared positive comment. I was pleased to read that you appreciated of our hospitality and was very delighted to know that you had enjoy your stay with team. Your comments on the service provided by our staff and all... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

Nice place to relax with your family, very recommended, during the entrance at the lobby area, very clean and staff are friendly, superb, I would say thi is a nice place for me and my family to have another long weekend, escape from the daily activities and stress relieves for sure.

Was this review helpful? Yes 1
Dali Soebandy K, Manajer Umum at Great Western Resort Hotel, responded to this review

Dear Mr. Indra. M I would like to thank you for choosing Great Western Resort Hotel & Convention Center for your stay and shared positive comment. I was pleased to read that you appreciated of our hospitality and was very delighted to know that you had enjoy your stay with your family. Your comments on the service provided by our... More 

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