I booked the Crab as a surprise for my husband's birthday. We stayed in a hot tub room and ate lunch, dinner and breakfast in the restaurant. The rooms are interesting and well appointed, especially the Espresso coffee machine was a nice touch. Lovely soft fluffy towels etc. The hot tub gardens are private and nice but be warned they...
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Dear Jacqui W,
Thanks for taking the time to post a review.
Our hot tub rooms have always been our most popular, and we often receive complimentary comments from our guests staying in them. All of our rooms are equipped with Nespresso coffee machines, freeview television and DVD players as standard, all of which have been well received by our...
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I visited the Crab for lunch with my husband on May bank holiday (7th), we thought we would treat ourselves since we had a day off work together and we certainly were not disappointed. We arrived early and were given the option to either sit straight at our table or at the bar for a drink. We were suprised that...
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Dear Angela S,
Many thanks for your review and your kind comments. They have been shared with the team.
At The Crab at Chieveley, we only employ talented people, with the right attitude and enthusiasm for the job at hand. Whilst it is always nice to read positive comments such as your own, we are constantly searching for ways to...
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Myself and some friends went to the Crab for the first time for their Paella night last Thursday. Freshly cooked in front of us, there was great atmosphere and the food was beautifully fresh and tasty. The restaurant was very busy which is an indication that this place is very popular and I think it's a bit of a hidden...
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My wife booked dinner bed and breakfast at the Crab to celebrate the first anniversary of my proposing to her at the very same place... but what a disappointment and what a decline in standards in just 12 months ! A year ago the service was impeccable and the food still up to its very high standards of taste and...
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Dear Ian A,
Many thanks for your review, I read it with great interest.
Firstly may I apologise for the substandard level of service that you seem to have experienced during your stay with us over the weekend. It is a policy of ours to deal with any guest complaints or queries before they leave the premises to resolve any...
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I have been to The Crab a few year ago while visiting Newbury Race course, last time it was amazing. My last visit a month ago was very different, we entered into what used to be the reception area and were ignored by two different staff members who didnt even greet us. One of them was wearing a suit so...
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Dear jane h,
Thank you for your review. I was disappointed to read that your evening with us did not match your expectations.
We often receive very complimentary comments with regards to our service, and both our regular guests and our recent reviews verify that. The first impression of a restaurant/hotel is so important to our first-time diners, and as...
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My daughter & I stayed for 1 night on Friday May 4th for B&B. Had to be up early for Saturday. Welcoming staff & lovely room on !st floor (Treetops). Below us were the Hot tub rooms. Had a lovely meal in the restaurant with very knowledgable staff & really was 5 star food. Went to bed at 10.30 &...
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Dear Melanie1311,
Many thanks for your review, again may I reiterate how unfortunate it is that your stay with us was marred by the selfish behaviour of others, especially for you, as I know how far you travelled to come and stay with us.
As I explained to your daughter during our telephone conversation, our excellent reputation has not been...
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My wife and I stayed over on Saturday 29th April 2012 in the Banyan room for a getaway for our 20th anniversary. We checked in, jumped in the spa, dressed up and went down for dinner at 7pm, had an aperatif and was then seated in a window bay overlooking the fields. The olde worlde thatched pub feel and relaxed,...
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An excellent restaurant, with brilliant rooms - some with their own hot tubs. Staff were attentive and very helpful with dietary issues. Food was excellent with a good range of choices.
A lovely place to stay for a special occasion. We were lucky enough to stay here for just one night to celebrate our 30th wedding anniversary. We stayed in the Banyan Tree. A great room, lovely views and the biggest spa bath I have ever seen. There is great attention to detail at this hotel. It feels as if a...
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Dear ros1,
Thanks for your review. I'm so glad that you enjoyed your stay in our Banyan Tree room - we often recieve positive feedback from guests staying in any of our individually themed 'Famous Rooms', and the spa bath in Banyan Tree is certainly a great attraction!
We look forward to welcoming you back to The Crab at Chieveley...
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The crab has become my new favourite place to stay! There is not one thing I could fault this hotel on, the room was beautifully decorated and there is lots of little extras to make your stay more relaxing although the coffee machine was a little difficult!hot tub =WOW! What a treat! We dined in the restaurant and the food...
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Dear pooch2121,
Many thanks for your review! So glad that you enjoyed your experience with us.
We are always happy to welcome back returning guests, please contact us directly to get our best available rates for rooms and to hear about our special offers/upcoming events for the restaurant.
Kind regards,
Tim Healey
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