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3.5 of 5 Hotel   |   Sungai Melinau, CDT 62, Gunung Mulu National Park 98007, Malaysia
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A recent review
5 of 5 stars reviewed 3 days ago
Faddie T Singapore, Singapore
  • Reviews (232)
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232 people have reviewed this hotel

Traveler rating
    29
    58
    68
    38
    39
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35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
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English first
Singapore, Singapore
1 review
5 of 5 stars Reviewed 3 days ago NEW

Never had any plan to stay here but after a last minute confirmation that we are going Mulu, we stayed in RMR for 3 days 2 nights. really an awesome place & the best place to get off from work & the buzzing city... just cant wait for the full renovations completion & our next trip. Very friendly staffs &... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Faddie T, Great! We are so glad to here you had a wonderful stay at Royal Mulu Resort. Please do come and visit us again once the renovations are completed - currently expected toward the end of the year. I do hope we have the opportunity to host you again. With kind regards, Grant Young Resort Manager More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was an amazing hotel. Beautiful rooms, views, pool, walkways, showers, breakfast omelettes...the refurbishment that's going on is amazing compared to what it seemed to be a few months ago. The staff are so friendly and always willing to help as best they can given the language barrier that occasionally confuses things, but you're literally in the middle of a... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Adele H, The team and I were delighted to learn of your experience here at the Resort. Particularly pleased to note on your service experience - Bibi and Steve were thrilled! Thanks for you feedback regarding the booking system. This is another area where changes are coming as we transition toward Marriott. Adele H, hopefully we get the opportunity... More

Madrid, Spain
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

At first I don't have a plan to stay there..but my friends convincing me to try to do so...omg,such a spacy room,nice view of the resort..can't wait for the next building to be ready after the renovate..nice and comfort bed..6 pillows for me is good enough..but add extra channel for the tv..add more activities for the guest by the resort... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear 130591, So glad your friends convinced you to stay and that you had an enjoyable time in Mulu! Thank you for your comments also on Resort activities. We are certainly reviewing over the coming months with an aim to have a robust program in place later in the year. Please do come and visit us again soon. With kind... More

Scottsdale, Arizona, United States
Top Contributor
52 reviews 52 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel deserves at least two nights. Not only are there many attractions close to the hotel to explore, but the hotel itself can be enjoyed. The pool looked so inviting, but we only had one day which we spent at the Mulu caves. Had we known how pleasant this hotel was we would have left out the Batang Ai... More

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Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Linda A, Thank you for your wonderful review. The team and I were delighted to learn of your experience. I appreciate your comments on slippers and minibar. As we transition to become a Marriott we will most certainly be implementing both of these item for our rooms. Regarding culinary, Chef Rodzi and the team are working hard to improve... More

Kuala Lumpur, Malaysia
Top Contributor
50 reviews 50 reviews
41 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Absolutely stunning and fantastic 5-star property set amidst lush tropical rainforest. The hotel is undergoing some refurbishment and will be rebranded as a Marriott property later in the year. Look forward to the upcoming spa and gym facilities. The staff were truly exceptional. Anticipated our needs and remembered our names. The room was spacious, modern and well-furnished. Great to have... More

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Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Azran1, Thank you for your wonderful feedback. I am so glad you had a great experience in the Resort. Wifi is certainly on the way before years end. Much of our infrastructure is in place and installation and activation is most certainly a priority over the coming months. Thank you again Azran1, please do visit us again. With kind... More

Launceston, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 2, 2014

We booked 2 nights here as part of a Borneo tour several months ago knowing refurbishment was happening but was due to complete March 2014. Arriving in May we thought we may be safe but refurbishment is still ongoing. We were slightly worried by other reports on this site but we need not have been. It is beautiful and our... More

Was this review helpful? Yes 1
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear LizB1, Thank you for your kind words on your experience here At Royal Mulu Resort. The team and I were delighted you had such a great stay. It was a pleasure meeting you and your family. Please do contact me when you return to Mulu. With kind regards, Grant Young Resort Manager More

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2014

This resort was the first stay we had on an amazing tour of Borneo organised by Imagine asia, from the moment we arrived we were extremely impressed with the welcoming and eager to please attitude of all of the staff, every staff member we passed by at the resort greeted us with enthusiasm. we found the accomodation itself to be... More

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Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear joyfulmc61, I was so pleased to read your review this morning! I truly appreciate your kind words on the staff here at the Resort. So pleased to note you enjoyed your stay at the Resort. Thank you also for your feedback on your culinary experiences. Our Executive Chef has begun this week on property and is already hard at... More

Moscow
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 12, 2014

On the positive side - decent if bland newly-refurbished rooms. On the negative - unwelcoming service from unfriendly staff (those manning the reception area are particularly bad, with a uniformly poor command of English to boot). The food is a tasteless and seriously overpriced mish-mash of local and Western fare, with lunch offerings especially bad - you should have lunch... More

Was this review helpful? Yes 2
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear MoscowAnton, Appreciate your time in providing feedback on your recent visit to the Resort. Please accept my apologies for you substandard experience. I was disappointed you did not enjoy our new rooms. Feedback on them has been overwhelming positive. I guess you can't always create to everyones taste! Regarding the warning on reservation for the renovation we have been... More

Travelers are raving about these Gunung Mulu National Park hotels

London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 9, 2014

The resort is in the midst of renovations, however there was minimal impact on guests. Our room was newly done with a large bed. We had a small balcony where we enjoyed sipping a cold beer and gazing at the surrounding rainforest. The pool was fun to swim in. The food was average - we enjoyed much better food in... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Tikkitower, Thank you for taking the time to provide feedback on your recent experience in the Resort. I am so glad you enjoyed your stay in Mulu. Thank you for your kind words on the room and staff. Wifi is flagged for installation over the coming months - we are aiming to have connectivity in all of our public... More

Penang Island, Malaysia
1 review
4 of 5 stars Reviewed May 4, 2014

I have just returned from a two night stay at Mulu Resort. I am happy to say that I was accommodated in one of the newly refurbished blocks and the room far exceeded my expectation. It was spacious, well designed with two large twin beds and plenty of room to spare. The bathroom and toilet was larger than average, newly... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear 53TSK, Thank you for taking the time to provide feedback on your recent visit to Mulu. I appreciate your balanced outlook in the review. I was disappointed to note your comments on staff attitude. I will be sure to share your comments with the team, and use your comments in a constructive manner to improve our service delivery. Regarding... More

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Additional Information about Royal Mulu Resort

Address: Sungai Melinau, CDT 62, Gunung Mulu National Park 98007, Malaysia
Location: Malaysia > Sarawak > Gunung Mulu National Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Royal Mulu Resort 3.5*
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Also Known As:
Royal Mulu Hotel Gunung Mulu National Park
Hotel Royal Mulu
Royal Mulu Resort Gunung Mulu National Park, Malaysia - Sarawak

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Amenities

Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
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Number of rooms
188

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