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3.5 of 5 Hotel   |   Sungai Melinau, CDT 62, Gunung Mulu National Park 98007, Malaysia
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Royal Mulu Resort
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4 of 5 stars reviewed today
StanUP Malaysia
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250 people have reviewed this hotel

Traveler rating
    34
    64
    71
    42
    39
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40
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Malaysia
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed today NEW

don't expect luxurious 5 stars Marriot standard. good and beyond average, but still far from 5 stars standard. room is big and bed is very very comfortable. they have done some upgrading in the room, but you can see some of the small things in the room are not working properly. and the most important thing, the room is not... More

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Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Apart from being in a unique place, in the middle of the Sarawak (Malaysian Borneo) Jungle, and next to the Gunung Mulu National Park, the Hotel is now upgraded to 5* rooms & services. Friendly and professional staff, Great Chef and Restaurant, Beautiful new rooms, it is a really 5* experience that I will strongly recommend to everyone!

Was this review helpful? Yes 2
London, United Kingdom
Senior Contributor
42 reviews 42 reviews
30 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is accessed via the small airport at Mulu with connection in just a few minutes from a delightful airport. The setting is great with all the rooms accessed via raised wooden walkways. The rooms themselves are luxurious and tick every box. The ease of access to the caves is brilliant and there is a huge amount of local... More

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Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We were excited to check into this property given the upgrades and soon to be rebranded as a Marriott status hotel. Disappointed we were.. mini van had more passengers for airport transfer than could accommodate to start - waited around another 45 minutes after landing to get a ride. Apparently tires were still at airport in Miri for other bus.... More

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Manchester, United Kingdom
Top Contributor
55 reviews 55 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Our 17 strong 4 family group arrived in Mulu with great expectations. Keen and eager to explore this area. This leg of Borneo trip organised by sunshine Borneo agents run by my brother in law. Arrival at airport was interesting and open bus ride just 10 mins was an adventure in a good way, leading to bridge crossing over the... More

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Ipoh, Malaysia
Top Contributor
105 reviews 105 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The room is excellent. Beautiful and luxurious bathroom and bed. Air cond is too cold. The food is just average. I would still prefer staying in the park in some chalets or some home stays. A bit too pricy though.

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Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Ian C, Glad to hear you enjoyed our newly refurbished rooms. AC can be adjusted in your rooms to suit your tastes.. the panel is situated near the entryway to the bathrooms. Please do come and visit Mulu again soon. With kind regards, Grant Young Resort Manager More

Londo
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I thought the lodge was superb, given the jungle location. It was great to have a pool & the room & general areas were furnished beautifully. Food Ok, but having a reasonable wine available was a god send for me. The team were really great, although you could tell they were still undergoing service training - and the Manager visible... More

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Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Jannine L, Thank you for taking the time to provide feedback on your recent experience. The team and I were delighted to note you had a great stay. Thank you for sharing. I do hope we have the opportunity to serve you again in the not to distant future. With kind regards, Grant Young Resort Manager More

Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We stayed at Royal Mulu in August 2014. Transfer OK. Minibus at airport. Minibus did have seatbelts, though some were only the lap belt type. Check in Uncoordinated feel, Reception area noisy with lots of walkie talkie radios blaring gibberish. Not really a relaxing start to our stay. Bellboy did not stay to put luggage in proper place. Room Well... More

Was this review helpful? Yes 1
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Scimitar_Babbler, I was glad to be able to meet with you in Zest restaurant at the Miri Marriott to discuss your experience. Please again accept my most humbled apologies. To clarify again however, the resort is not yet a Marriott.. in fact, Marriott pre opening phase has to yet begun. Please rest assured your feedback has been shared with... More

Singapore, Singapore
Top Contributor
130 reviews 130 reviews
19 hotel reviews
233 helpful votes 233 helpful votes
2 of 5 stars Reviewed 2 weeks ago

More than 30 guests of this resorts were picked up at the airport by an ancient amusement park type of tram with less than 20 seats. I gave-up my seat up for a senior citizen. We arrived at the bridge in front of the resort, only to realised that we are to walk over the bridge as the tram would... More

Was this review helpful? Yes 1
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Fannie L, I was very disappointed to learn of your poor experience. To clarify a couple of points however: It is true, we have begun a short 3 hr shutdown in the afternoons of electricity. These hours were picked to minimise the impact on our guests. The reason, as per communication on check in and the letters in every... More

Kuching, Malaysia
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed at the resort as part of a 2 night package. After reading a mixture of reviews prior to departure we did not know quite what to expect. We appreciated staying in a room away from the main reception area as it was quiet. The room was newly refurbished , very clean and pleasant, everything in the room we... More

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Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Louise T, We appreciate your time in providing feedback on your recent experience. I apologise I wasn't on site during your stay to assist. I have reviewed the incident with the team and provided coaching on how best to handle such situations moving forward. Regarding breakfast, it is regrettable we had some issues with supply of fresh fruit, juice... More

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Additional Information about Royal Mulu Resort

Address: Sungai Melinau, CDT 62, Gunung Mulu National Park 98007, Malaysia
Location: Malaysia > Sarawak > Gunung Mulu National Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Royal Mulu Resort 3.5*
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Also Known As:
Royal Mulu Hotel Gunung Mulu National Park
Hotel Royal Mulu
Royal Mulu Resort Gunung Mulu National Park, Malaysia - Sarawak

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Amenities

Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Class
Number of rooms
188

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  • At what time does the pool open each day?

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