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4.5 of 5 Hotel   |   Sungai Melinau, CDT 62, Gunung Mulu National Park 98007, Malaysia
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Royal Mulu Resort
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A recent review
5 of 5 stars reviewed yesterday
vicvolley Victoria, Canada
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257 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Victoria, Canada
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Quality all the way Big rooms Big beds Great check in We left our bags there as we went jungle trekking When we came back several days later we were told to use the pool and shower area before heading to the plane Staff very friendly Breakfast was ok and included Highly recommend

Was this review helpful? Yes 1
Brisbane
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Recently had a very pleasant 4 night stay at this beautiful resort. The staff were very friendly and always willing to help when required. Food also delicious. Our tours were well organised and guides informative. There are miles of walking trails within the National Park and transport is provided by a mini van from the resort to the NP. This... More

Was this review helpful? Yes 1
Jersey, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel has been purchased by Marriott; it is undergoing a transition, and a lot of refurbishment is taking place. In my opinion, it still has a long way to go to meet the standards that one would expect of that organisation.The staff were lovely, and trying their best, but they lack adequate training, and the management is very poor.... More

Was this review helpful? Yes 3
Rome, Italy
Contributor
20 reviews 20 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have spent 3 nights in this superb hotel and I didn't want to leave! This is a 4-5 star hotel at a reasonable price! I don't know for how long this room rates will last but do not hesitate to book. The room we have been given was large and had all the comforts you need. The staff is... More

Was this review helpful? Yes 2
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear vale1379, Thank you for taking the time to provide us with feedback from your stay earlier this month. We were all so pleased you had such a wonderful time. I have conveyed your kind words on the staff to the rest of the team. Hopefully, we will see you again in the not to distant future. With kind regards,... More

Oxford, England
Top Contributor
76 reviews 76 reviews
66 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It can't be easy trying to create a five-star resort in the middle of the Sarawak rain forest, accessible only by river canoe or via turbo prop to the small local airstrip. Hard to get materials, let alone trained staff. But out of what was, by all accounts, a fairly dismal old jungle hotel, that is what the Royal Mulu... More

Was this review helpful? Yes 2
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Opera-loverOxford, What a wonderful review of our Resort. Thank you for sharing. It's great for the team to hear you and your family had such a wonderful experience. As mentioned in prior reviews, yes, wholesale changes are being made in the restaurant with new menus and suppliers just around the corner. I do hope you can come again some... More

Surrey, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This hotel, which is a short drive from Mulu airport, has been beautifully updated and its decor is just stunning with a gorgeous pool, lovely lounges and free towels.The grounds are very well maintained and the staff were the friendliest where nothing was too much trouble. This is a luxury hotel where there is still renovation being carried out but... More

Was this review helpful? Yes 1
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Sheila S, The team and I were delighted you and your family had such a great stay in the resort and in Mulu. Thank you for your kind words on the associates. Hopefully you can return again soon. With kind regards, Grant Young Resort Manager More

Malaysia
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

don't expect luxurious 5 stars Marriot standard. good and beyond average, but still far from 5 stars standard. room is big and bed is very very comfortable. they have done some upgrading in the room, but you can see some of the small things in the room are not working properly. and the most important thing, the room is not... More

Was this review helpful? Yes 1
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear StanUP, Thank you for sharing on your recent experience. Please accept my apologies regarding the cleanliness of the room. The feedback has been shared with the team accordingly, and we are taking steps to ensure such feedback is not repeated. Otherwise, pleased to note you enjoyed your experiences at breakfast and dinner. We do hope to see you again... More

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Apart from being in a unique place, in the middle of the Sarawak (Malaysian Borneo) Jungle, and next to the Gunung Mulu National Park, the Hotel is now upgraded to 5* rooms & services. Friendly and professional staff, Great Chef and Restaurant, Beautiful new rooms, it is a really 5* experience that I will strongly recommend to everyone!

Was this review helpful? Yes 3
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear JaviAsia, Thank you for sharing on your recent experience. The team and I were delighted you enjoyed the restaurant and facilities. I can confirm that we are only using new rooms to accommodate our guests. The remaining 45 old guest rooms are currently under renovation. JaviAsia, we hope to see you again in Mulu soon. With kind regards, Grant... More

London, United Kingdom
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is accessed via the small airport at Mulu with connection in just a few minutes from a delightful airport. The setting is great with all the rooms accessed via raised wooden walkways. The rooms themselves are luxurious and tick every box. The ease of access to the caves is brilliant and there is a huge amount of local... More

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Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Rawson-Gill, Thank you for your feedback. As you may know, we are a property in transition at the moment. Parasols are on the way, culinary offerings are changing and new suppliers are being sought. Regarding your allegation of food poisoning, we take such comments very seriously. We have very stringent protocols in place to manage our food from transport... More

Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were excited to check into this property given the upgrades and soon to be rebranded as a Marriott status hotel. Disappointed we were.. mini van had more passengers for airport transfer than could accommodate to start - waited around another 45 minutes after landing to get a ride. Apparently tires were still at airport in Miri for other bus.... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Flashpacker08, Thank you for your balanced review and apologies you were left wanting with your experience. It is not what we are aspiring to here at the Resort. Your feedback has been very specifically reviewed with them and actions are being taken to ensure our service delivery improves moving forward. Should you wish to discuss further, please drop me... More

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Additional Information about Royal Mulu Resort

Address: Sungai Melinau, CDT 62, Gunung Mulu National Park 98007, Malaysia
Location: Malaysia > Sarawak > Gunung Mulu National Park
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Royal Mulu Resort 4.5*
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Also Known As:
Royal Mulu Hotel Gunung Mulu National Park
Hotel Royal Mulu
Royal Mulu Resort Gunung Mulu National Park, Malaysia - Sarawak

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Amenities

Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Class
Number of rooms
188

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  • At what time does the pool open each day?

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