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3.5 of 5 Hotel   |   Sungai Melinau, CDT 62, Gunung Mulu National Park 98007, Malaysia
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Royal Mulu Resort
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A recent review
5 of 5 stars reviewed 1 week ago
beaubo Cleveland Ohio USA
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237 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Cleveland Ohio USA
Top Contributor
73 reviews 73 reviews
49 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 1 week ago

Mulu is pretty darn remote; there is a tiny airport,a handful of home stays and the Mulu Resort, so it is pretty amazing how such a property can can execute so well under such seeming duress. The whole resort is on stilts. It is apparently at the tail end of renovation and some new construction. Our room was very well... More

Was this review helpful? Yes 2
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Beaubo, Thanks for staying with us at Royal Mulu Resort, and thanks for your kind words on the rooms, service (from f&B and activities particularly!) and value. The team and I were glad to note you had such a great stay. Please do come and visit again soon. It was a pleasure to host you both. With kind regards,... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I did not get a room in the park accommodation and decided to stay in the Royal Mulu Resort. The setting is very pleasant with rooms facing the river and connected by boardwalks which gives you the impression of being in the jungle, hearing just the sounds of birds in the morning. The rooms are very nicely furnished and the... More

Was this review helpful? Yes 1
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Ursula-re, Thank you for your kind words on the Resort facilities. We are all glad you enjoyed them. Wifi is not yet available at the Resort, but will be prior to the end of the year. Regarding breakfast, whilst we have made many change in the past couple of months including egg station, additional fresh fruits, fresh baked pastries... More

Adelaide Hills, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the main accom in the area of the National Park and it is amazingly beautiful and peaceful. The attention to guests is fantastic, although our check in/check out staff member wasn't the smiling type apparently and a bit negative to deal with. The pool is great and the 'bungalows in the trees' feeling to the rooms is amazing.... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear tundeR23, Many thanks for taking the time to share your feedback from your recent stay. The team and I were so pleased you had such a great stay. Disappointed to note your comments re: staff friendliness at reception. I have shared with the department concerned, in the interest of improving our service delivery for future guests. tundeR23, thank you... More

Assen, The Netherlands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very good resort truly caring for their guests. During 3rd night of our stay my wife developed serious appendicitis and needed medical care. Hotel staff and local physician ensured she got all attention and help possible, including arranging tickets pro-active transportation etc. so that she could be transported by plane to Miri. People (George, Grant Young) took very good care.... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dea CESchaafsma, Thank you for staying with us. I do hope your wife is making is making a speedy recovery. Please do give our regards and best wishes to her. With kind regards, Grant Young Resort Manager More

Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

Never had any plan to stay here but after a last minute confirmation that we are going Mulu, we stayed in RMR for 3 days 2 nights. really an awesome place & the best place to get off from work & the buzzing city... just cant wait for the full renovations completion & our next trip. Very friendly staffs &... More

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Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Faddie T, Great! We are so glad to here you had a wonderful stay at Royal Mulu Resort. Please do come and visit us again once the renovations are completed - currently expected toward the end of the year. I do hope we have the opportunity to host you again. With kind regards, Grant Young Resort Manager More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was an amazing hotel. Beautiful rooms, views, pool, walkways, showers, breakfast omelettes...the refurbishment that's going on is amazing compared to what it seemed to be a few months ago. The staff are so friendly and always willing to help as best they can given the language barrier that occasionally confuses things, but you're literally in the middle of a... More

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Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Adele H, The team and I were delighted to learn of your experience here at the Resort. Particularly pleased to note on your service experience - Bibi and Steve were thrilled! Thanks for you feedback regarding the booking system. This is another area where changes are coming as we transition toward Marriott. Adele H, hopefully we get the opportunity... More

Madrid, Spain
2 reviews
5 of 5 stars Reviewed 3 weeks ago

At first I don't have a plan to stay there..but my friends convincing me to try to do so...omg,such a spacy room,nice view of the resort..can't wait for the next building to be ready after the renovate..nice and comfort bed..6 pillows for me is good enough..but add extra channel for the tv..add more activities for the guest by the resort... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear 130591, So glad your friends convinced you to stay and that you had an enjoyable time in Mulu! Thank you for your comments also on Resort activities. We are certainly reviewing over the coming months with an aim to have a robust program in place later in the year. Please do come and visit us again soon. With kind... More

Scottsdale, Arizona, United States
Top Contributor
55 reviews 55 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel deserves at least two nights. Not only are there many attractions close to the hotel to explore, but the hotel itself can be enjoyed. The pool looked so inviting, but we only had one day which we spent at the Mulu caves. Had we known how pleasant this hotel was we would have left out the Batang Ai... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Linda A, Thank you for your wonderful review. The team and I were delighted to learn of your experience. I appreciate your comments on slippers and minibar. As we transition to become a Marriott we will most certainly be implementing both of these item for our rooms. Regarding culinary, Chef Rodzi and the team are working hard to improve... More

Kuala Lumpur, Malaysia
Top Contributor
50 reviews 50 reviews
41 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed June 12, 2014

Absolutely stunning and fantastic 5-star property set amidst lush tropical rainforest. The hotel is undergoing some refurbishment and will be rebranded as a Marriott property later in the year. Look forward to the upcoming spa and gym facilities. The staff were truly exceptional. Anticipated our needs and remembered our names. The room was spacious, modern and well-furnished. Great to have... More

Was this review helpful? Yes
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear Azran1, Thank you for your wonderful feedback. I am so glad you had a great experience in the Resort. Wifi is certainly on the way before years end. Much of our infrastructure is in place and installation and activation is most certainly a priority over the coming months. Thank you again Azran1, please do visit us again. With kind... More

Launceston, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 2, 2014

We booked 2 nights here as part of a Borneo tour several months ago knowing refurbishment was happening but was due to complete March 2014. Arriving in May we thought we may be safe but refurbishment is still ongoing. We were slightly worried by other reports on this site but we need not have been. It is beautiful and our... More

Was this review helpful? Yes 1
Grant Y, Manager at Royal Mulu Resort, responded to this review

Dear LizB1, Thank you for your kind words on your experience here At Royal Mulu Resort. The team and I were delighted you had such a great stay. It was a pleasure meeting you and your family. Please do contact me when you return to Mulu. With kind regards, Grant Young Resort Manager More

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Additional Information about Royal Mulu Resort

Address: Sungai Melinau, CDT 62, Gunung Mulu National Park 98007, Malaysia
Location: Malaysia > Sarawak > Gunung Mulu National Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Royal Mulu Resort 3.5*
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Also Known As:
Royal Mulu Hotel Gunung Mulu National Park
Hotel Royal Mulu
Royal Mulu Resort Gunung Mulu National Park, Malaysia - Sarawak

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Amenities

Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
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Number of rooms
188

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