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Mulu Marriott Resort & Spa

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Sungai Melinau | PO Box 1145, Mulu, Gunung Mulu National Park 98008, Malaysia (Formerly Royal Mulu Resort)
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Mulu Marriott Resort & Spa
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Mulu Marriott Resort & Spa
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34 Reviews from our TripAdvisor Community

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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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manchester
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for 3 nights. This is a really lovely place you are part of the jungle environment and yet have all the luxury. The staff are really attentive and friendly we were really looked after by Gunalan Pamela and Bebesinia a special thanks to them for pampering us. The Mulu resort does a lot for the local community... More 

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Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear ManchesterKetchup, Thanks for sharing your kind words on your recent experience. Thank you also for recognising gunalan, Pamela and Bibisenia from M Cafe. I was very pleased to hear they looked after you and your family so well. Thank you ManchesterKetchup, please do visit us again on your next trip to Malaysia. With kind regards, Grant Young Resort Manager More 

Singapore, Singapore
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My third stay in Mulu but my first with Marriott since they took over managment from Royal Mulu. The rooms and facilities are very much improved with luxurious modern furnishing as compared to my previous stay when it was the Royal Mulu. Whilst the room was comfortable and the staff were polite and helpful, our stay was marred by management... More 

Was this review helpful? Yes 1
Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear travelbug32_00, Please accept my most sincere apologies for the lapses in service your experienced during your stay with us. It is regrettable, especially considering your status as a valued Gold Elite member. Your experience has been shared in great detail with the team here in the interest of ensuring such lapses in our usually high standards of service do... More 

Doha, Qatar
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was renovated and now managed by Marriott. We enjoyed our stay there - good room and good service from the staff. Restaurant choice is limited to one only but the food was good. Some complaints though... 1) The internet was very hard to log in - according to staff the success rate is circa 10%. During our stay... More 

Was this review helpful? Yes 1
Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear jasontehbe, Thank you for your review. The team and I were pleased some elements of your stay were very positive and thank you for your constructive comments. Internet in Mulu is a challenge, with our connection currently limitied to a low bandwidth satellite connection in our Riverbar and Greatroom only. I am pleased to advise that we are upgrading... More 

Sydney Australia
Level Contributor
94 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Though many people haven't heard of Mulu Mulu, it should definitely be on your radar- especially with five star accommodation like this to round off your experience! After a hot and sweaty day trekking through caves and on canopy walks it was a joy to come back to the resort. My deluxe room had recently been upgraded and was absolutely... More 

Was this review helpful? Yes 2
Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear travelingaussie0, Thanks for sharing. very pleasing to hear you enjoyed the Resort, facilities and services. We appreciate your constructive comments also and they will be shared accordingly with the relevant teams. On the wifi, our incoming signal is via satellite only with very limited bandwidth. On the plus side, we are expecting a significant bandwidth upgrade within the next... More 

Melbourne, Australia
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My adult daughter & I stayed here for 4 nights & we loved it. Here we were able to both relax at a luxury resort & have close access to Mulu national park. Our room was spacious & furnished to a high standard. (There was even a feature wall & beautiful local artwork in the bathroom!) In fact the whole... More 

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Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear elizas, Thank you for your wonderful feedback elizas! Very pleaseing to hear you enjoyed your room, service and overall experience here in Mulu. I hope we have the opportunity to host you again in the not to distant future. With kind regards, Grant Young Resort Manager More 

Sydney, Australia
1 review
5 of 5 stars Reviewed June 19, 2015

My 2 days/1 night stay with my sister in this Resort beyond our imagination. We were welcome and greeted with a fruit drinks. Staff are very helpful and the buffet breakfast is excellent. Definitely would come back again with a longer stay

Was this review helpful? Yes
Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear Ming Ling K Thank you for staying with us! Great to hear you enjoyed yourselves during your short stay. Next time, you will have to stay longer and try out some of the other exciting activities available in our beautiful UNESCO National Park. Thank you also for your kind words on Resort hosts. We hope to see you again... More 

Singapore
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 16, 2015

Mulu National Park is a must-see, and returning to Mulu Marriott after a full day's activity is a lovely respite. The accommodations are unexpectedly luxurious and worth the price, but the service standards are not quite on par with what one expects from the Marriott or a 5 star hotel. They are (I think) still in their soft opening period,... More 

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Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear Urban_Pollyanna, Please accept my apologies that some service elements did not measure up to the high standards we set ourselves. Your feedback will be shared with the team on the whole in the interest of continuous improvement. On the plus side, I was pleased to hear you enjoyed the rooms and facilities. My apologies again. I do hope we... More 

Gurgaon, India
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 15, 2015

Our stay at Mulu Resort was just perfect..We booked in advance and got a gr8 deal for stay..The resort is beautiful, well maintained.The food is good too( a lil expensive though)You cannot walk to any other resort( restaurant nearby from this resort, that's one disadvantage) As water costed more in resort, we used to buy our daily supplies from a... More 

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Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear jitinnidhi, Thank you for sharing such a wonderful review on your recent experience. We do love to learn when our customers have a great experience. Very pleased you got to see the daily bet exodus from the comfort of the pool area.. this is not a very common sight - you were very lucky indeed! We hope to host... More 

Hereford, United Kingdom
Level Contributor
173 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed June 14, 2015

The standard of the rooms here is amazing and the service to and from the airport and park was first class. The food was good and staff generally very helpful. Plenty of families with kids sometimes made this a less than peaceful experience but if you get some quiet time in the lounge overlooking the river its a great place... More 

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Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear SuttonHill, Thank you for staying with us at the Mulu Marriott Resort & Spa. Glad to hear that the team looked after you so well. We do have wifi available in our Riverbar. I am pleased to report also we will be having a significant bandwith upgrade later this year which will see connectivity improved dramatically in the Resort.... More 

Perak, Malaysia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 13, 2015

We stayed only for 2 nights but I would have liked to stay a little longer. Upon arrival they serve cold drinks and wet towels. The staffs are very friendly, they smile and greet you and really make you feel just like at home. Mulu Marriot actually a ways from the Mulu National Park entrance, but the hotel provides shuttles... More 

Was this review helpful? Yes
Grant Y, Manager at Mulu Marriott Resort & Spa, responded to this review

Dear Ms T, Thanks for providing detailed feedback on your recent visit. The team and I were really pleased you had a wonderful experience.. glad you also got to see some of the beautiful native Raja Brooke butterfiles. Please do come and visit us again some time. With kind regards, Grant Young Resort Manager More 

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