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BEST WESTERN Eglinton Arms Hotel

Certificate of Excellence
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59 Gilmour Street, Eaglesham G76 0LG, Scotland
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BEST WESTERN Eglinton Arms Hotel
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BEST WESTERN Eglinton Arms Hotel
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398 reviews from our community

Traveler rating
    310
    67
    7
    8
    6
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110
115
11
74
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Norwich, United Kingdom
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel at the end of the high street facing on to the green, playing fields modern decor and rooms are of a decent size and well equipped , The hotel has a resteraunt and two bars one that's mainly residents and people eating in the resteraunt the public is at the front of the high street and shows sky... More 

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Eaglesham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We are fortunate enough to have the Eglinton Arms Hotel as our local. What a lovely place to eat and meet friends for a drink and a chat. It is a pleasure to sit in comfortable surroundings with a view of The Orry (village green) and the staff are so friendly. Ross, the manager, has become a firm friend and... More 

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1 review
5 of 5 stars Reviewed 1 week ago

The reasonably priced drinks teamed with the warm, friendly atmosphere and helpful staff made for a lovely night! Jamie served me and my friends in the public bar. He was very nice, quick to serve us and always had a smile on his face! I'll definitely be back 😊

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Painswick, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

This was my first visit food was great service was the best I have had in a long time will be back well done to all working on the day prices was very good staff freandly can't say anything bad .......

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Crete
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a lovely stay at this hotel , from check in to check out ! Reception desk girl was excellent and very informative about the hotel and where everything was etc , rooms was nice clean and tidy with plenty tea n coffee , food was also very good loved my breakfast this morning it set me up for my... More 

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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Where the manager lacks in personality he certainly does not make up for in good customer service. Absolutely ridiculous customer service; made to feel undermined and left very unhappy due to a minor problem that could of easily been resolved. The manager has really caused a scene from this situation and I will be sure to tell everyone of this... More 

Was this review helpful? Yes 5
CarolynStark, Manager at BEST WESTERN Eglinton Arms Hotel, responded to this review

Thank you for your comments. I am sorry to hear about your visit as we endeavour to offer our guests an enjoyable experience so please accept my personal apology for the previous shortcomings you experienced. More 

nottingham, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A really nice tastefully decorated hotel with staff that go out of their way to help you. I arrived late in the evening,tired and hungry as the restaurant was about to close and they sorted a nice meal for me ! Lovely location as well.

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
Glasgow, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our daughter was married at the hotel on Easter Sunday. From the start of the planning process some months ago Carolyn could not have been more helpful or patient. We had some unusual requirements and she happily accommodated each and every one of them. The day could not have gone smoother. Our guests travelled from all over the world and... More 

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Glasgow
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My best friend was married here over the Easter weekend. The staff were helpful, friendly and accommodating. The food was yummy too !! A very smooth operation from start to finis and the sun shone all day to,put the cherry on the cake !

Was this review helpful? Yes 1
CarolynStark, Manager at BEST WESTERN Eglinton Arms Hotel, responded to this review

Glad you enjoyed it, thanks for your comments! More 

Glasgow, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was our fourth visit here for a family meal, and usually are very impressed, but this was apalling. Service was beyond slow, and they kept making errors. Every time something was required, it took an age for staff to oblige. One white wine spritzer came abolutely DROWNED in soda water, and in some kind of plastic childs glass. The... More 

Was this review helpful? Yes 1
CarolynStark, Manager at BEST WESTERN Eglinton Arms Hotel, responded to this review

Thank you for taking the time to post your comments. I am glad to read that in the past you have enjoyed your visits and that this was an unusual disappointment, and I would be pleased if you would call me directly to discuss further. More 

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