I have spent 10 weeks this year in Costa Rica on business, and I chose the Ramada Herradura for my stays. I could not have been more pleased with my choice. The reservations staff has always answered my e-mails promptly. The bellmen are always friendly and willing to go above and beyond. Front desk is helpful and friendly. Restaurants are...
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Dear Guest
Thank you very much for sending us these excellent comments. As you have seen, our hotel is the best in town, so we hope to see you soon again.
Yours truly,
Maximiliano Ruiz V.
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We stayed at the Ramada on our first night in Costa Rica. We got off to a bad start because the guy that greeted us at the airport was drunk, kind of scary i had my children with me but once the shuttle got there everything was okay. The room was clean and large. The staff was friendly and they...
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Dear Guest,
First of all, we apprecite the time you have taken to write this note. We are glad you had such as wonderful experience with us. Our goal is to take care of everythig you would need at anytime, so we hope to see you soon again.
Warmest regards,
Maximiliano Ruiz V.
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We were pleased with the motel before flying home to the US for allot reasons:
Great staff, very helpful
Good safe location in town and to airport
Rooms nice. Even gave you one free call home.
Good price.
Only negative is there is no elevator for the second floor so you really need a porter at this place.
Also be...
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Dear Guest,
Thank you for your feeback. As you would have seen, we have a great location moreover all the services you would need at anytime. For instance, three restaurants, bar, casino, spa, three swimming pools, meeting rooms, etc. Also, I would like to mention that we will have a Hard Rock Café which will be operating in December this...
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POSITIVE :
* Wonderful breakfast
* Modern lobby and reception
* Friendly & helpful bellmen
NEGATIVE
* Rooms need upgrading
* No in room amenities
* E-mail requests via website are NEVER answered
* Info for honeymoon was not answered either
* Made 4 bookings for family while there (3 for Sunday).. 2 were previously booked. Made a third on...
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Reviewed November 15, 2011
My friends and I drove by the Ramada thinking it would be way to expensive for us to stay at on our last 2 night.
We ran in anyways and couldnt believe it was less expensive then the run down Hilton down the street!
This hotel is beautiful!! Everyone was so friendly, free shuttle to airport, free breakfest that was...
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After traveling for 8 days in rural CR and staying in some rustic and off the road places, we were ready to transition back to real life. The Ramada Plaza Herradura is just the place to do that. Nicer then most hotels but not so nice you couln't be comforatable, we arrived to a near empty hotel on Easter Day....
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Dear Guest,
We are glad you had such a wonderful experience with us. As you would have seen, our hotel is the best choice for a business or a leisure trip. We appreciate very much your feedback, we hope to see you after that long trip to our country in a near future again.
All the best,
Maximiliano Ruiz V.
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Check in was quick. Got to the room and almost passed out after saying wow! It had a walk in closet. Nice dark wood decor. The lobby was great. Bar great. Didnt use the casino. The pool was spectacular. And the breakfest was good. Only complain shower was small for us tall people. Japanese restaurant is raved about in San...
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This was my first time in Costa Rica. This hotel was very pretty and everything was clean. My room was nice and bed was comfortable. Such a nice pool and spa. Had fun in the casino and at the bar by the pool. Most importantly the staff was amazing. The most helpful staff. Adriana and Helen are very sweet and...
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Dear Guest,
I appreciate the time you have taken to let us know your comments. We will make sure that there co workres know your feedback about their wonderful service. Once again, thank you for this note, we hope to see you in a near future.
Yours truly,
Maximiliano Ruiz V
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The week we staid in this hotel , with 12 golfers, from Curacao the regular barkeeper in the bar in the lobby was sick , the replacement barkeeper who did not want to work , decided at 10 pm , to turn of the lights in the bar, and close it , while all the tables were still occupied with...
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Great staff and rooms. Pool is a good place to hang out.
The rooms are comfortable and quiet.
Nice to have a free shuttle to/from the airport.
Try the food at Sakura Japanese Restaurant. Pricey but worth it!
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Dear Guest,
Thank you very much for your feeback, we hope to see you in a near future again.
Best regards,
Maximiliano Ruiz V
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