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Grand Hotel & Spa

Prostorije Hotela Grand Bb, Kopaonik 36354, Serbia
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Grand Hotel & Spa
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45 reviews from our community

Traveler rating
    21
    14
    8
    1
    1
See reviews for
12
11
2
8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Belgrade
Reviewer
4 reviews 4 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 30, 2014

Great hotel. Great stuff. Really good breakfast and dinner. Amasing outdoor pool. Nice shopping inside hotel. The most important thing for me that it is great organised for kids to enjoy. Slopes are as near as they can be. Also the possibilty of rent wverything in hotel. And getting a great instructor.

Was this review helpful? Yes 10
Reviewer
4 reviews 4 reviews
3 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 28, 2014

We were a couple and a friend of ours...we made a tour of Serbia visiting high class wineries. We wanted to relax but to be active, not the usual beach vacation during summer. We got all that and more then we expected. The Grand hotel is situated very close to all the attractions close to the mountain. We tried the... More

Was this review helpful? Yes 32
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear Marko, Thank you for taking the time to post your detailed feedback about your experience at Grand Hotel & Spa****. We appreciate your comments and we are very glad that You are pleased with our service and that we fulfilled your expectations. We hope you will be our guest in the near future! Warm regards, MK Mountain Resort Sales... More

Nis, Serbia
Contributor
16 reviews 16 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 8, 2014

Great hotel for ski resorts. Very good location just beside the ski tracks, with great view from terrase and lobby. Very clean, but rooms are so small for hotel like this. Spa is great, swimming pool often can be crowded. Food is just OK. I expected more food choices for Grand hotel.

Was this review helpful? Yes 36
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear guest, Thank you for choosing Grand Hotel & Spa for your visit to Kopaonik! We appreciate your comments and certainly thank you for taking the time to share your experience with us! In accordance with your comment about the room size We will do our best to improve our service . Looking forward to welcoming you again in the... More

uk
Contributor
11 reviews 11 reviews
4 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 9, 2014

Went skiing with 5 friends and had no complaints whatsoever, I agree with other reviews that the rooms were a bit on the small side but a twin for 2 men skiers was ample. Food and facilities were first class. The staff were very accommodating as well.

Was this review helpful? Yes 58
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your detailed feedback about your experience at Grand Hotel & Spa****. We are very glad that you are pleased with our service. In accordance with your comment about the room size, we use this opportunity to inform you that the hotel was recently completely renovated. Unfortunately, due to the restrictive... More

Dubai, United Arab Emirates
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed February 20, 2014 via mobile

yes, room s are very small, that small you can't put your suitcase anywhere.We upgraded to the suite and it was much better, however, the heating wasn't good.I went to the reception and said about the issue and they told me that during the day, when people ski, they lower the temperature and during the night its warmer.It wasn't.Rooms don't... More

Was this review helpful? Yes 55
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear Sanjulina, Thank you for choosing Grand Hotel & Spa for your visit to Kopaonik! We appreciate your comments and certainly thank you for taking the time to share your experience with us. We are very sorry for the unpleasant experience you had while staying in our hotel and appologize for any inconvenience. We will do our best to improve... More

Moscow, Russia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed January 16, 2014

I was well informed about small rooms so it didn't let me down. Somehow we still accomodated all our bags and it was ok. The service is generally good, HB is delicious, location is the best for ski in - ski out (they have rental and ski lockers just at the entrance to the slopes) and all possible entertainment, sleep... More

Was this review helpful? Yes 54
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear guest, Thank you for choosing Grand Hotel & Spa for your visit to Kopaonik! We appreciate your comments and certainly thank you for taking the time to share your experience with us! We are very glad that we fulfilled your expectations. Looking forward to welcoming you again in the near future! Warm regards, Grand Hotel & Spa**** Sales &... More

Durham, England, United Kingdom
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed December 28, 2013

Super hotel with wonderful facilities. For the kind of place it is, I don't agree with others who think the bedrooms are small- the doubles seem large enough to me. Service is good and staff are efficient. Lovely aspects to some rooms, close to lifts and a few minutes only from the main shops of the resort. Plenty of places... More

Was this review helpful? Yes 55
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear Mr. Penny, Thank you for choosing Grand Hotel & Spa for your visit to Kopaonik! We appreciate your comments and certainly thank you for taking the time to share your experience with us! We are very glad that we fulfilled your expectations again. Looking forward to welcoming you again in the near future! Warm regards, Grand Hotel & Spa****... More

Prague, Czech Republic
Top Contributor
64 reviews 64 reviews
44 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed November 25, 2013

A very nice recently renewed hotel. Just next to the ski lifts. Very helpful staff. The breakfast and lunch are VERY rich. There is a small shop in the hotel for small things you've forgot. I should agree with the others who commented on this hotel that the rooms are small.

Was this review helpful? Yes 50
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear guste, Thank you for choosing Grand Hotel & Spa for your visit to Kopaonik! We appreciate your comments and certainly thank you for taking the time to share your experience with us! Looking forward to welcoming you again in the near future! Sales & Marketing Department Grand Hotel & Spa**** More

Belgrade, Serbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed August 9, 2013

I spent 4 days in this hotel at the beggining of the 2012. Although the entrance looked very impressive, just like the hall, room was very small ( and bathroom, too ). I had room for two persons ( with double bed ), but I think that one person can hardly stay in it. I stayed in this hotel because... More

Was this review helpful? Yes 54
Belgrade
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 25, 2013

This hotel is very pretty, with lot of timber and stone, but not too rustic. The spa center is nice, especially the heated outdoor pool. Breakfast is amazing, though I miss the little man who made fresh pancakes and eggs by order. But there is no shortage of pancakes or eggs now, without him. The hotel is right next to... More

Was this review helpful? Yes 33
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Additional Information about Grand Hotel & Spa

Address: Prostorije Hotela Grand Bb, Kopaonik 36354, Serbia
Location: Serbia > Central Serbia > Kopaonik
Price Range (Based on Average Rates): $$
Number of rooms: 170
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