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Grand Hotel & Spa

Prostorije Hotela Grand Bb, Kopaonik 36354, Serbia
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Grand Hotel & Spa
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Grand Hotel & Spa
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53 reviews from our community

Traveler rating
    26
    16
    8
    2
    1
See reviews for
13
12
3
9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Can I just say, wow!!! This place had amazing service! Two of the waiters were so polite I had to tip them well it was so nice to have such great service! Access to the slopes was fantastic, down the stairs and the ski lifts were right there! Food was great for breakfast and dinner and a really large selection.... More 

Was this review helpful? Yes
Belgium
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Really small rooms. Spa is not that clean. I dont know is it that they dont know how to do bussines or what? I just didnt feel like I am staying at 4* hotel. Was expecting much more for the price I payed. If they cannot change the size of the rooms, they should low down prices, and definitely put... More 

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Durham, England, United Kingdom
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
155 helpful votes 155 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Super hotel offering all that a spa hotel should......great rooms and bathrooms, lovely central areas and great food. Staff are good, cleaners, waiters, management. Very close to all skiing etc and great for walking. A high-class place but the price is probably better than you expect and reasonable - make sure you use the facilities.

Was this review helpful? Yes 7
Belgrade, Serbia
Contributor
13 reviews 13 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 5, 2014

What you expect in Serbia? Surely not that Grand Hotel offer. Cosy and quiet and warm atmosphere. Food is very special, all best local food is served in hotel. And this food is very tasty! Staff are smiling and kind. Rooms are clean and confortable. There is spa, and it is very attractive to swim in outdoor pool when it... More 

Was this review helpful? Yes 6
Belgrade, Serbia
Top Contributor
95 reviews 95 reviews
39 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 26, 2014

I've been in this hotel for a conference with the company I worked for. Location is very nice, with nice forest around, yet a bit distant from Belgrade. It wasn't season, so I can't judge too much but the hotel and the surrounding are very nice. Hotel is pretty big and it took a while to discover how to reach... More 

Was this review helpful? Yes 7
Belgrade
Reviewer
4 reviews 4 reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 30, 2014

Great hotel. Great stuff. Really good breakfast and dinner. Amasing outdoor pool. Nice shopping inside hotel. The most important thing for me that it is great organised for kids to enjoy. Slopes are as near as they can be. Also the possibilty of rent wverything in hotel. And getting a great instructor.

Was this review helpful? Yes 15
Stockholm, Sweden
Reviewer
5 reviews 5 reviews
3 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 28, 2014

We were a couple and a friend of ours...we made a tour of Serbia visiting high class wineries. We wanted to relax but to be active, not the usual beach vacation during summer. We got all that and more then we expected. The Grand hotel is situated very close to all the attractions close to the mountain. We tried the... More 

Was this review helpful? Yes 36
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear Marko, Thank you for taking the time to post your detailed feedback about your experience at Grand Hotel & Spa****. We appreciate your comments and we are very glad that You are pleased with our service and that we fulfilled your expectations. We hope you will be our guest in the near future! Warm regards, MK Mountain Resort Sales... More 

Nis, Serbia
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 8, 2014

Great hotel for ski resorts. Very good location just beside the ski tracks, with great view from terrase and lobby. Very clean, but rooms are so small for hotel like this. Spa is great, swimming pool often can be crowded. Food is just OK. I expected more food choices for Grand hotel.

Was this review helpful? Yes 40
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear guest, Thank you for choosing Grand Hotel & Spa for your visit to Kopaonik! We appreciate your comments and certainly thank you for taking the time to share your experience with us! In accordance with your comment about the room size We will do our best to improve our service . Looking forward to welcoming you again in the... More 

uk
Contributor
13 reviews 13 reviews
4 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed March 9, 2014

Went skiing with 5 friends and had no complaints whatsoever, I agree with other reviews that the rooms were a bit on the small side but a twin for 2 men skiers was ample. Food and facilities were first class. The staff were very accommodating as well.

Was this review helpful? Yes 62
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to post your detailed feedback about your experience at Grand Hotel & Spa****. We are very glad that you are pleased with our service. In accordance with your comment about the room size, we use this opportunity to inform you that the hotel was recently completely renovated. Unfortunately, due to the restrictive... More 

Dubai, United Arab Emirates
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed February 20, 2014 via mobile

yes, room s are very small, that small you can't put your suitcase anywhere.We upgraded to the suite and it was much better, however, the heating wasn't good.I went to the reception and said about the issue and they told me that during the day, when people ski, they lower the temperature and during the night its warmer.It wasn't.Rooms don't... More 

Was this review helpful? Yes 59
MKMOUNTAINRESORT, Guest Relations Manager at Grand Hotel & Spa, responded to this review

Dear Sanjulina, Thank you for choosing Grand Hotel & Spa for your visit to Kopaonik! We appreciate your comments and certainly thank you for taking the time to share your experience with us. We are very sorry for the unpleasant experience you had while staying in our hotel and appologize for any inconvenience. We will do our best to improve... More 

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Additional Information about Grand Hotel & Spa

Address: Prostorije Hotela Grand Bb, Kopaonik 36354, Serbia
Location: Serbia > Central Serbia > Kopaonik
Price Range (Based on Average Rates): $$
Number of rooms: 170
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