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Grand Lucayan, Bahamas

4.0 of 5 1 Sea Horse Road | Lucaya, Freeport, Grand Bahama Island
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#4 of 18 Hotels in Freeport
1,567 Reviews 4 of 5 stars
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Grand Lucayan, Bahamas
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Grand Lucayan, Bahamas
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1,567 reviews from our community

Traveler rating
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    232
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (624)
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English first
Contributor
19 reviews 19 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I was here for 4 nights earlier this year , convenient spot for the business traveller just a short taxi ride to town. Hotel has a beach and pool bar , the staff are friendly and I had an ocean view room for a sensible price . Restaurant is average but perfectly acceptable I would stay there again if I... More

Was this review helpful? Yes 1
Boyds, MD
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our first day on property could not have gone more smoothly. We arrived around noon on a Friday and found no lines in the lobby. We were checked in and received a sparkling clean 9th floor corner room. We changed and headed down to the beach. It was moderately busy at that time but we were able to find an... More

Was this review helpful? Yes 4
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall, I loved this hotel. The view from my 5th floor ocean front room was amazing. The pools are insane and the beaches are even better. My only complaint was that I couldn't even smoke on my balcony. I understand no smoking inside the buildings, but come on. Making a person walk all the way to the elevator then all... More

Was this review helpful? Yes 1
Oceanside, California
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel as part of a cruise and stay package and were blown away. Our visit was during the off season (October) and the weather was hot and humid. The property upgraded the room reservations for everyone on board the ship. Our room was spacious, open, airy and included a large balcony. The grounds were immaculate and... More

Was this review helpful? Yes 2
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hi L80K80, Thank you very much for your review! I am thrilled to hear you were blown away by your experience and that you really enjoyed your upgraded room. :-) I look forward to your next stay! - Bernadette Arty, Director of Guest Services More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

This was my wife and I's first Caribbean experience. At a first glance, the facilities are simply amazing! The beach and pool areas are pristine and the staff is polite and ready to serve! However, our big disappointment comes not only at the lack of food options within the property but also the pricing of food within and outside of... More

Was this review helpful? Yes 2
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Good Afternoon Gbarrenh, Thank you for taking the time to write us a review. I am so happy to hear you and your wife had a great first impression of our property and staff. It is unfortunate that you did not like our dining options or what is available across the street at Port Lucaya Marketplace. Although you chose to... More

2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

It was our first time in Bahamas and after this now I'm sure it was the last. Long story short: after 6 hours on Grand Bahama we got robbed, inside our hotel room, while we were in the room, but we didn't see or hear anyone. We got security, investigator of the hotel and Freeport police involved,not knowing yet that... More

Was this review helpful? Yes 11
Grand L, General Manager at Grand Lucayan, Bahamas, responded to this review

Dear Masha, The Grand Lucayan family, including its owners and employees, is deeply sorry about your negative experience on property. We understand and acknowledge your frustration and assure you, the Grand Lucayan team is doing everything in our power, including fully collaborating with local authorities and reviewing internal protocols, to ensure a speedy resolution. As we continue to work with... More

Berkeley Springs, West Virginia
1 review
5 of 5 stars Reviewed 1 week ago

We came here to rest and renew it had been a hard year!!! Everyone was so nice and pools were beautiful, best fitness center I have ever seen at a hotel and free classes to guests! , Rooms and view was wonderful, there not real plush but clean and beds were great. I had a dental issue and they went... More

Was this review helpful? Yes
Macon, Ga
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Grand Lucayan is a beautiful property filled with a helpful, friendly staff. The rooms are VERY nice. We enjoyed ou stay and the services provided. However, there were a few issues that a traveler should be aware before they encounter them. The first problem is that the open dining facilities vary by season and day of the week. We... More

Was this review helpful? Yes 2
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hello Tony, Thank you for reaching out to us on TripAdvisor! It is great to hear you enjoyed your stay. It was our pleasure to host you. :-) To answer some of your concerns the restaurants on property hours and days of operations are listed on our website. In addition, I will notify our security team to be aware of... More

Braintree, United Kingdom
Top Contributor
124 reviews 124 reviews
35 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This really is a lovely hotel. The pool area is amazing and the onsite restaurants are very good. Our room had a lovely sea view too. Staff were very helpful and friendly. Unfortunately our experience was somewhat marred by our luggage not arriving until a day later but at least it arrived! The weather was not that hot to take... More

Was this review helpful? Yes 1
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Good Afternoon dd21, Thank you for writing us a review on TripAdvisor! I'm so happy you had a great experience enjoying the pools, the beach and that you liked your ocean view room. I hope you can visit us again soon! - Bernadette Arty, Director of Guest Services More

Orlando, Florida
Top Contributor
58 reviews 58 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We came here for a beach day off a cruise ship. Take the $5 cab each way from the port to the Lucaya marketplace. Good shopping restaurants and the hotel , casino and beach across the street. The hotel is very clean and the beach is beautiful. Swim, gamble and drink cheap local Sands beer at the bar in the... More

Was this review helpful? Yes 3
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hello Ron82083, Thank you for writing a recommendations, I really appreciate it! I'm glad you enjoyed your time here and I hope you will visit us again soon! - Bernadette Arty, Director of Guest Services More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(36)
  • Ocean view room(26)
  • Market place(22)
  • China Beach(20)
  • Great time(9)
  • Infinity pool(8)
  • Hotel staff(6)
  • Ocean views(5)
  • CUSTOMER SERVICE(4)
  • Celebration cruise(4)

Additional Information about Grand Lucayan, Bahamas

Address: 1 Sea Horse Road | Lucaya, Freeport, Grand Bahama Island
Phone Number:
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Lucayan, Bahamas 4*
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Also Known As:
Grand Lucayan, Bahamas Hotel Freeport
Sheraton Grand Bahama Island Our Lucaya Resort
Radisson Freeport
Lucaya Sheraton
Sheraton Our Lucaya
Sheraton Bahamas
Grand Lucayan, Bahamas Freeport, Grand Bahama Island

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Amenities (43)
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Beach (18)
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Deluxe Marina View (16)
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Deluxe Ocean View (17)
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Lanai Suite (9)
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Lighthouse Pointe 2BR suite (15)
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Prime Minister's Suite (20)
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