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Grand Lucayan, Bahamas

4.0 of 5 1 Sea Horse Road | Lucaya, Freeport, Grand Bahama Island
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Grand Lucayan, Bahamas
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Grand Lucayan, Bahamas
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1,710 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
35 reviews 35 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were happily surprised by our stay at the Grand Lucayan. The resort is large with a beautiful beach that seems to go on forever. It was lovely taking long walks on the relatively undeveloped beach. This is compared with other beaches where it's one high rise hotel after another. During this slow time, it seemed like we almost had... More 

Was this review helpful? Yes 6
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hello Jennifer L, I would like to thank you for taking the time to review us on TripAdvisor. We greatly appreciate it. I'm so pleased to hear you were able to enjoy time on the beach as well as the ocean view from your room. I would also like to thank you for the nice comments regarding our staff members.... More 

Ohio
Contributor
14 reviews 14 reviews
8 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just got back from a 5 day stay at Grand Lucayan. This was our first trip to the Bahamas and, I too was some what reluctant after reading some of the reviews but found our own experience wonderful. We would definitely return to this resort. We had the pleasure of checking in with Malcolm who was extremely pleasant and... More 

Was this review helpful? Yes 5
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hello VegasGirlOhio, I cannot tell you how much of a pleasure it was to read about your experience at the resort. Thank you for taking the time to review us on TripAdvisor. It sounds like you and your husband had a really good time enjoying the food, beaches, and casino. I would also like to take this time to thank... More 

Gothenburg, Sweden
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Vi stayed 3 nights at the Bahamas Grand Lucayan in December 2014! Bought the "ALL INCLUSIVE" that we can drink and eat both lunch and dinner at various hotel restaurants (8 restaurants it should be). Planned to eat "Seafood Buffet” (arrived on Wednesday!) Kitchen staff said that it was cancelled, but the girl at reception assured us that it is... More 

Was this review helpful? Yes 5
ilokanoboi
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The property is huge and it was really well maintained on the outside. It looks exactly like what you would have in your mind as "paradise" but this is where it all ends. The rooms needed TLC and the staff were not as friendly as the other locals and here's why I say that: when we got to our room... More 

Was this review helpful? Yes 4
York, Pennsylvania, United States
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were on a cruise that stopped in Freeport for the day. Knowing the port has little to offer, I planned an excursion to the Grand Lucayan for the day. Taxi was $10/person roundtrip and they gave us a card to return with at the end of the day for the trip back. They dropped us off at Port Lucayan... More 

Was this review helpful? Yes 6
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hello Laura K, I'm so happy to hear you enjoyed your day pass at the resort and you were able to relax on the beach and soak up the sun. Thank you for taking the time to share your experience with us on TripAdvisor. Hopefully next time you return to the resort you will be able to stay longer! Please... More 

St. Petersburg
Reviewer
4 reviews 4 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I returned from Freeport and Grand Lucayan Resort last evening. Overall, we had a delightful stay and would return to the resort. We found the Bahamian people to be warm and friendly. The Beach...The #1 reason we take island vacations (Grand Lucayan met this expectation)...The beach is beautiful, kept spotless, and the clear blues and greens of... More 

Was this review helpful? Yes 17
Toronto, Canada
Reviewer
3 reviews 3 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

If you want a relaxing vacation with great service and accommodations this is the place to go. We were all inclusive and it was the perfect choice. Our family vacation was great from the minute we checked in. Inga at the front desk moved our room so we could be next to our family and we were upgraded to an... More 

Was this review helpful? Yes 16
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hello Diana A, Thank you so much for taking the time to write a review here on TripAdvisor. I am very pleased to read that you enjoyed your stay with us and enjoyed the all inclusive, our great beach, cleanliness of the hotel, the service and found everyone friendly. I would also like to say how happy I am we... More 

Ottawa, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We really enjoyed our 2-week all-inclusive stay at the Grand Lucayan Bahamas Hotel and Resort. The hotel was really quiet while we were there in early January so it was easy to enjoy the various activities in our all-inclusive package (tennis, kayak, standup paddleboard, etc.). It was also wonderful to enjoy some relaxing time on the beautiful grounds of the... More 

Was this review helpful? Yes 7
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hello Sylvie T, I can't tell you how pleased I am that you enjoyed Grand Lucayan so much! Thank you for taking the time to write us a review. It really sounds like you had a great time enjoying various activities while at the resort. I would also like to thank you for the kind words regarding our staff members.... More 

Windsor
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort had everything you could really want albeit it was pretty expensive. The staff at the front desk could have been friendlier, with the exception of Malcolm and Inga. If you asked the same question at the front desk to different people, you got different answers. The management needs to work on that. The housekeeping staff were friendly and... More 

Was this review helpful? Yes 7
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hello NancyMarie10, Thank you so much for writing a review on TripAdvisor. I would first like to say how glad I am that we were able to get your room situated and that you found the second room to be beautiful. Secondly, I would like to apologize for the confusion with Cheaptickets. At Grand Lucayan we encourage our guest to... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

A beautiful location on Grand Bahamas Island. Fantastic large pools and plenty of space to relax. Lots of choices for where to eat as well. Nicely appointed rooms. Ocean view have spectacular views. Be cautious about a room on the southern side of the property. The neighbouring "party" resort has loud noise that goes until late into the evening. Lucky... More 

Was this review helpful? Yes 7
Grand L, Guest Relations Manager at Grand Lucayan, Bahamas, responded to this review

Hello barisings, I would like to take this time to thank you for writing a review as well as sharing some of your concerns on TripAdvisor. At this time I would like to apologize for the loud noise coming from next door at Memories. I wish your experience could have been different. I must say besides the noise it sounds... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(36)
  • Ocean view room(26)
  • Market place(22)
  • China Beach(20)
  • Great time(9)
  • Infinity pool(8)
  • Hotel staff(6)
  • Ocean views(5)
  • CUSTOMER SERVICE(4)
  • Celebration cruise(4)

Additional Information about Grand Lucayan, Bahamas

Address: 1 Sea Horse Road | Lucaya, Freeport, Grand Bahama Island
Phone Number:
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Lucayan, Bahamas 4*
Number of rooms: 542
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Also Known As:
Grand Lucayan, Bahamas Hotel Freeport
Sheraton Grand Bahama Island Our Lucaya Resort
Radisson Freeport
Lucaya Sheraton
Sheraton Our Lucaya
Sheraton Bahamas
Grand Lucayan, Bahamas Freeport, Grand Bahama Island
Hotel Style:
#2 On the Beach Hotel in Freeport
#2 Top resorts Hotel in Freeport

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