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All 18 Freeport hotels

Castaways Resort & Suites Grand Bahama Island

2.5 of 5 Hotel   |   42629 E Mall Drive, Freeport, Grand Bahama Island
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Castaways Resort & Suites Grand Bahama Island
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31%
Ranked #17 of 18 hotels in Freeport
A recent review
3 of 5 stars Reviewed May 28, 2014
Andrew H Playa del Carmen, Mexico
  • Reviews (19)
  • Photos (4)
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  • Room tips (2)
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19 people have reviewed this hotel

Traveler rating
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    4
    11
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    3
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2
Couples
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Solo
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9
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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English first
Playa del Carmen, Mexico
Top Contributor
66 reviews 66 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 28, 2014

We stayed here while we were working on a boat in the shipyard, Friday Nights is the local Rake and Scrape celebration, i recommend this and you will have a blast. They have breakfast in the mornings, it is fresh and try the local bacon. it is really good. Front Desk is very pleasant and will attend to your needs.... More

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Nassau
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 25, 2013

For the price paid, there was nothing wrong with this hotel. The room was basic, but clean, and everything inside it worked. The WiFi was fast. Breakfast was actually quite good. But that part of town... is a ghost town. When I went to have dinner, I walked into an empty hotel restaurant. (That's because the hotel had a total... More

Was this review helpful? Yes 1
Miami, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 18, 2013

Too Expensive, and dirty, I usually carry an portable ultraviolet light with me and when i turned that thing-ON the towels and the bathroom floor had some much DNA that it look like a messy crime scene. I when to eat to the Flamingo restaurant next door and took 30 min to get my breakfast and i was the only... More

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Natasha T, Manager at Castaways Resort & Suites Grand Bahama Island, responded to this review

I would like to apologize that you felt we did not meet your standards as we aim to please all of our guest. We have done a check and noticed no complaint was filed from anyone in regards to cleanliness or any other matter in fact during the month of July. I really wished we would have been informed that... More

Winnipeg, Canada
Top Contributor
71 reviews 71 reviews
56 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed May 5, 2013

Stayed here for 2 nights due to plane breaking in Freeport. Plus: Close to airport (less than 10 min drive) Hotel has free wifi AC worked well Cons: VERY outdated Dirty towels in room No restaurant in Hotel Overall the hotel was very old and dated. The dirty towels in all my co-workers rooms as well as mine was gross.... More

Was this review helpful? Yes 1
Natasha T, Manager at Castaways Resort & Suites Grand Bahama Island, responded to this review

Good Day We appreciate all reviews. I am sorry you did not enjoy your stay to the fullest. The Castaways Resort and Suites take pride in our customers and their concerns. If a guest has a complaint such as they dont feel the towels are clean we would love to know so that we can take care of it immediately.... More

Top Contributor
81 reviews 81 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 25, 2013 via mobile

This was my second stay at this hotel, both times on business. I doubt that there were more that a dozen guests on this night. The reception staff are friendly and efficient. My room was clean and comfortable. There were 2 beds, an old CRT TV and a fridge. The rooms do have a/c although I didn't need it. The... More

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London, United Kingdom
Top Contributor
202 reviews 202 reviews
28 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed September 2, 2012

I have been attending meetings in the Bahamas for well over 30 years, and keep coming back to the Castaways. The Caribbean as a whole has a laid-back, easy-going way of life, and the Bahamas is no exception. Hotels can be extremely expensive, especially from Christmas-Easter. This hotel has always been business-like, clean, and surprisingly affordable. I have stayed on... More

Was this review helpful? Yes 2
Natasha T, Front Office Manager at Castaways Resort & Suites Grand Bahama Island, responded to this review

We at the Castaways Resort and Suites thank you for taking the time to post this review. We look forward to seeing you again in the near future. More

Asheville, NC
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed December 22, 2011 via mobile

Basic interior from 1982. Room was clean and the water hot. Staff only wants you to eat at the site restaurant. Don't waste your time.

Was this review helpful? Yes 1
Sibiu, Romania
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 24, 2011

Poor service in the restaurant-about 2 hours to get the regular dinner on my table. After my complaint to the information desk, all restaurant staff was informed about my complaint. I have been told that a manager will contact me the following day for follow up-never happened. Friends/relatives/etc came over in the restaurant to get food in the plastic bags.... More

Was this review helpful? Yes 3
Nassau, New Providence Island
Top Contributor
55 reviews 55 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed June 19, 2011 via mobile

I agree with most reviewers about cleanliness. The room was very clean and the bed was soft. I had interaction with security when I went in the gym with slippers. I would say it's a great hotel for sleeping only but really there is not much to do in area. I suggest staying in Port Lucaya

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2010

Had A great time their the water was very nice you can see the fish in it

Was this review helpful? Yes 1
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Additional Information about Castaways Resort & Suites Grand Bahama Island

Address: 42629 E Mall Drive, Freeport, Grand Bahama Island
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Castaways Resort & Suites Grand Bahama Island 2.5*
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Also Known As:
Castaways Resort And Suites Grand Bahama Island
Castaways Resort & Suites Grand Bahama Island Hotel Freeport
Best Western Freeport
Freeport Best Western
Castaways Resort & Suites Grand Bahama Island Bahamas/Freeport

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Castaways Resort and Suites is the closest full service hotel to the Grand Bahama Shipyard, Vopak Oil Storage Facility, The Freeport Harbor and The Grand Bahama International Airport. Freeport Town center and the Rand Memorial Hospital are within 1 mile. The Flamingo Restaurant offers mouth watering Bahamian and American dishes and sandwiches and drinks are served at the Flamingo Pool Bar. For the business traveler, we offer a complete business center, and high speed wireless internet is available FREE to all registered guests. For your next meeting or gathering, the Poinciana Boardroom can accommodate groups up to 50 persons theater style, and 35 classroom style. The Dolphin Gym provides state of the art equipment FREE to all registered guests. Guests can enjoy relaxing at large outdoor fresh water swimming pool. Tours can be booked at our Tour Desk conveniently located in our lobby. Take advantage of our FREE transportation to the William's Town Beach. Unwind with a good book in our cozy reading room. Our 24 hour front desk and security staff are always available for your assistance. Choose from 118 rooms and suites decorated in modern Caribbean flair, your choice of 1 king or 2 double beds. Our suites offer the extras of a 2nd bath, sofa bed, DVD/VCR and microwave. All rooms offer private balconies or terraces, air-conditioned, cable TV, FREE wireless internet, direct dial telephones, iron and board, blow dryer, clock radio with MP3 attachment, in-room safe, coffee maker and refrigerator. ... more   less 
Number of rooms
118

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