In March we held a week of meetings at the Pelican Bay and it was fantastic. I liked the facilities but the staff made the difference. Every employee we met was happy and ready to help. This property may be overlooked for the larger one across the street but there is no comparison, this property and personnel are gems, don't...
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Dear BigWill_Bermuda!
It was truly an exhilariting week and we say many thanks to your and your team for the pleasure of having you as our guests! It's not every day that you just get a group at your door unannounced but it was definitely a good group to have.
We are happy that we were able to provide you...
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My girlfriend & I stayed here in October of 2008. We returned to the Pelican Bay in November of 2011 with 35 of our closest friends and family to get married. We had a wonderful time!
+ The hotel was clean and well staffed.
+ The new Canal House building is very nice for breakfast.
+ Our reception on the...
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Dear Michael O,
It's so nice to know that even after 6months of your stay, you still have found the time to provide a review regarding your stay at Pelican Bay!
We use reviews such as this to not only commend staff for a job well done, but to also highlight any flaws or discrepancies that guest may have had...
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4 friends came here on our annual Bonefishing trip to Grand Bahama. We shared 2 rooms each having 2 queen beds. the rooms were good sized with a balcony overlooking a canal and pool. Comfortable Mattresses, side chairs and a good TV. A small refrigerator is in each room as well as a wall safe in the closet.
Colors are...
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Dear dryFlyfisher,
You've been coming to the island for 15 years now as a visitor, so I must call you a true islander! That's quite some time, so you must certainly have a great love for our island.
Your review was summarized very well and we appreciate the time you took to give us the feedback.
We look forward to...
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My boyfriend and I went here for a friend's wedding. To be honest, the website doesn't give it justice.
Pros:
-The waterside suites are phenomenal - the difference between these accommodations and the regular rooms is massive.
-The buildings are actually quite nice - I loved the bright Caribbean colors and architecture. Much, much nicer than the pricier hotel across...
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I was very disappointed with this place. I have been to many hotels/resorts so I automatically compare the service and value to others I have experienced. I had never visited Freeport before only went to Paradise Island in Nassau. First of all the hotel room was nice (suite) and clean when we arrived. I opted out of the getting the...
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Dear 414Traveler,
We are extremely disappointed that your experience with Pelican Bay and Grand Bahama Island was an unpleasant one. I am actually in awe with all of the feedback provided, but will certainly use it to continue to improve.
Our breakfast box amenity for our suites is an all time favorite, we would have been happy to provide additional...
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Wife & I travel much. We are kind to all we meet. Checked in Fri at 11AM. Regina, to me was rudest person I have encountered in hospitality industry. We had 4 subsequent encounters with her and all were same. People like Regina spoil vacations. We love Lucaya but advise stay at Radisson 1000% better. Could tell more, if interested...
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Very friendly staff, super service and food! Although we were in a hotel room, not a suite, the hotel lent us a microwave. My daughter had a stress fracture in one leg and requested a wheelchair to get around; no problem. The breakfast buffet is fabulous - all the usual plus smoked salmon, cold cuts, fresh fruit, fresh bagels and...
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Dear Eliza A,
We appreciate your positive review on our hotel. We are pleased that you chose Pelican Bay Hotel during your visit to Grand Bahama Island and we are extremely delighted that you enjoyed your stay with us.
We hope that you return and stay with us again!
Thanks!
Dominique
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My husband and I came from the UK and stayed for 8 nights in a state room with king size bed. The bed was massive! We loved the little basket of pastries that came every morning. We had a 4th floor room over looking the harbour and the views were stunning. My husband came for the bonefishing with Greg Vincent...
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Dear Cazzza68,
Thank you so much for sharing your wonderful experience with other viewers. We are thrilled that you enjoyed your stay with us and that we were able to meet your expectations.
We appreciate you greatly and value your feedback!
Dominique
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Meet Happy! This hotel is amazing! Clean, luxurious and super friendly staff. Our state room was gorgeous and had everything and more. Espresso machine with a huge variety to choose from (INCLUDED). We had pastries delivered every morning in our "bread box". Delicious. The staff went above and beyond to ensure that our stay was comfortable and meaningful. I would...
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Dear Leslie M,
You definitely made me smile while reading this post! The fact that you took the time out to share your experience with others shows that you are beyond pleased with the level of service that you received. We really appreciate your feedback and we are delighted that we were able to be a part of the wonderful...
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2 years in a row I have stayed at this hotel and I absolutely loved it! I have stayed here both with friends and as a couple. Very beautiful property and the staff is reallly great at accommodating their guests! free ferry to Taino beach since they are not beach front (it's a 2 minute ride on the ferry) I...
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Dear Mary P,
We are so grateful for your positive feedback! We are delighted that we were able to make your vacation a wonderful one!
We hope that you continue to choose our hotel as your choice of accommodation!
Thanks!
Dominique
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