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Pelican Bay at Lucaya

Certificate of Excellence
Sea Horse Road at Port Lucaya, Freeport, Grand Bahama Island
Hotel amenities
Pelican Bay at Lucaya
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Ranked #2 of 16 Hotels in Freeport
Certificate of Excellence
A recent review
3 of 5 stars reviewed yesterday
Queen B Philadelphia, Pennsylvania
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747 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Upon arrival, our reservation could not be found. We waited while they found something for us. We were very impressed with the room until we discovered ROACHES! Our room was changed. This room was a downgrade because of the old vs that were in the room. We could live with that until.....the air conditioner BROKE. We were then moved to... More 

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Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked this trip through Vacation Express. Check in was quick. Lady at front desk very nice. Very disappointed with the room. #117 Needs to be renovated. The curtains were old and falling off the rod. The blanket on bed was old. There was scrape marks on the wall behind the old huge TV that was on top of dresser. The... More 

Was this review helpful? Yes 1
NJ
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 1 week ago

A group of six of us stayed at Pelican Bay from 07/15/15 - 07/19/15. Based on the pictures and the reviews I was expecting it to be much nicer than it was. Upon arrival, check in was quick and easy. We were advised that wifi was $13/day, but Eleanor, the ONLY friendly employee that we encountered gave it to us... More 

Was this review helpful? Yes 3
Houston, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our first visit to the Bahamas - 5 day, 4 night package through Vacation Express via Groupon, with breakfasts provided. Room: They were ready for us at the front desk, let us check in early, and we were upgraded to a suite at no extra cost. Room 352 was a pleasant surprise. Bedroom was by the front door and was... More 

Was this review helpful? Yes 6
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed in other locations on the Island and always wanted to try Pelican Bay. We went for a long weekend and would defiantly recommend and stay there again. The first room we had was not the best smell and loud A/C but moving was not a problem. The second room was nice and clean. The staff was very friendly... More 

Was this review helpful? Yes 6
Pine Bluff, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I just returned and stayed in Rm 435...it was very dirty and nasty and reeked of a smell that I couldn't get out of my noise. I complained but nothing was done besides them spraying air freshener in the room to mask the smell. Old food was under the couch and even the couch covers were filthy. The only bright... More 

Was this review helpful? Yes 3
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review

Dear Ms. Hanna, On the day of your departure you contacted Management regarding your stay. Without any investigation we fully apologized for your displeasure and immediately contacted the company you booked as a gesture of goodwill to ensure that you were taken care of. Additionally, we immediately sent our Housekeeping team to speak with you even though at this particular... More 

Baltimore, Maryland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in 436 and it was a nice room. Be aware that there are no dressers so you have to hand everything up and live out of your luggage a little. The ice machines were not functional while we were there but the staff were polite and helpful! Overall, great stay!

Was this review helpful? Yes 1
Freeport, Grand Bahama Island
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed there for a night before heading to Nassau and I was very please with the service and accommodations. The rooms were very clean and up to date and the view is definitely worth it. The hotel is in a great area close to the night life, clubs and shopping district.

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This place is fantastic! We stayed here for one night and wish it was a lot longer. The room we got was a suite and everything about was great , the room is beautiful but ask to stay on the 1st floor , in the morning just make a coffee in the room that's top notch walk out the sliding... More 

Was this review helpful? Yes 5
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review

Dear Steve Q, We are happy that you enjoyed your short stay with us! We thank you for taking time to provide a review on your stay! We hope to see you again on a return trip to Grand Bahama Island. Della Bridgewater Operations Manager More 

Spring, Texas, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed from Thursday-Monday. Breakfast was included in our package through Vacations Express (Sun Wing now flies direct from Houston). Breakfast was okay, but the wait staff was overwhelmed. We had an entire pool on the waterway to ourselves for two days straight. We rode the ferry (included) to Taino beach and had a great time. We had dinner and... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Taino Beach(12)
  • Front desk staff(4)
  • Sabor Restaurant(4)
  • Living room(3)
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