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Pelican Bay at Lucaya

Certificate of Excellence
Sea Horse Road at Port Lucaya, Freeport, Grand Bahama Island
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Pelican Bay at Lucaya
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Ranked #2 of 19 Hotels in Freeport
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
olm5829 Charlotte, North Carolina
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723 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Charlotte, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Really enjoyed our visit to Freeport. Love the hotel, very quaint and accommodating. We enjoyed especially the muffins sent to room every morning along with the newspaper brief. Overall the hotel was great. The room was on the 4th floor and the view was amazing , late nights watching the sailboats and yachts and early mornings enjoying the sun from... More 

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Calgary, Alberta, Canada
Contributor
14 reviews 14 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We are 3 days into our 7 day visit so far so good we arrived and upgraded to a suite best move we could make make the grounds are very well kept pool area is nice staff are all very helpful I would recommend it here for sure we have eaten at the restaurant here twice so far and the... More 

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1 review
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 3 weeks ago

During my business trip to Freeport I stayed on the second floor on the north side of the resort. I checked in on Monday 4th May 2015. I went to the assigned room only to find that it was extremely dark and I immediately returned to the front desk and requested that the lighting be improved. I was assured that... More 

Was this review helpful? Yes 41
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review

Dear Alexander S, It is very clear to me after having read your review that we dropped the ball on your experience at our hotel. While I know that we encourage our team to strive for perfection everyday I know that sometimes we have our challenges like any other hotel or business, but there is absolutely no excuse. Alexander, I... More 

Orlando, Florida
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is not overly fancy and is not pretentious. The staff were friendly and helpful. The room was clean and adequately provisioned. The coffee provided in the room for the guests to make their own in the morning was excellent. If you're looking for over the top luxury, don't stay here. If you're looking for good value, this is... More 

Was this review helpful? Yes 8
Key Largo, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice hotel but getting a little old and needs some updates. The suites on the water are large and well appointed. Refer, micro etc. Very nice linens. Big and comfy room. Coff ee maker and expresso machine.However, very Loud and old air-conditioning located in the closet in the middle of the suite. It rattles, and makes lots of nasty noise.... More 

Was this review helpful? Yes 3
Arlington
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay here - a family of 4 with a 12 year old and 15 year old. As others have noted, it is not on the ocean, but rather on the canal. That was not a problem for us as the beach is right across the street at the Grand Lucayan and we're not stay at the beach... More 

Was this review helpful? Yes 3
Winnipeg, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 weeks ago

This hotel is well located and offers a water taxi to Taino Beach. There are several pools, hot tub, is on the Bay side, not the ocean, lovely balcony and breakfast was included. The rooms are in need of a handyman/woman's touch. Our first room (315) had a rusty tub and sink, loud a/c and bathroom fan and there was... More 

Was this review helpful? Yes 3
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review

Dear Bbev, Your review is valued and we appreciate your travel to our island and your stay at Pelican Bay Hotel. We are always happy to receive positive feedback; but even more so it is very important to know how or where we went wrong. We humbly apologize for the shortcomings in service that you received while with us and... More 

Gyeongju, South Korea
Top Contributor
93 reviews 93 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 20, 2015

This was our first trip to the Bahamas so we left our minds open to what we could do and expect.. We arrived from Florida so we chose the Bahamas cause it was a close flight. We booked into a package plan with breakfast.. We arrived at night and were looking for somewhere to have dinner.. The hotel restaurant was... More 

Was this review helpful? Yes 2
New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2015 via mobile

We were greeted by Eleanor who was absolutely professional, courteous and extremely pleasant to deal with. The location is very serene and relaxed. Accommodations were on point and the staff was excellent . Would definitely return. We originally planed to stay for 2 days and ended up staying for one week.

Was this review helpful? Yes 3
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review

Dear Veronica S, Thanks for providing such a short and sweet review about your stay with us! We are happy you enjoyed! With happiness, Della Bridgewater Operations Manager More 

Montreal, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2015

I had a great trip The hotel was what I expected close to everything. Would go back and stay again. It was clean but could use some touch ups with the paint and furniture. I was disappointed in NO free wifi and you had to pay for all local calls. Could not even call my friends at another hotel they... More 

Was this review helpful? Yes 4
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