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The Reef Atlantis, Autograph Collection

Travelers' Choice award winner
1 Casino Drive, New Providence Island
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The Reef Atlantis, Autograph Collection
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Ranked #7 of 15 Hotels in Paradise Island
A recent review
4 of 5 stars reviewed 3 weeks ago
FLBayBunny Tampa
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1,060 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Reef Atlantis, Autograph Collection
See the most recent reviews
Tampa
Reviewer
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

While I reserved a terrace view at the Royal Towers, when we checked in, we learned the RT were oversold. Without question, we were upgraded to an oceanfront room at the Reef. I don't know if I would have paid full price for it but considering the upgrade, I was pleased with the style of tower, the service (I had... More 

Was this review helpful? Yes 2
AtlantisBahamas, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi FLBayBunny, Thank you for choosing Atlantis for your vacation, and we are glad you enjoyed your stay in The Reef Atlantis. Thank you for recommending us to other travelers, and we hope to see you in paradise again soon! –The Reef Atlantis Management Team More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We came here as part of a group, thank god we weren't spending our own money or we would have lost it. Keep in mind we were so excited to check out Atlantis, the pictures and comments led us to believe it was awesome! Everything about this place is difficult and most of the employees are unhelpful to say the... More 

Was this review helpful? Yes 5
AtlantisBahamas, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi Hilary M, We appreciate you sharing your feedback with us, and we will pass along your comments to the appropriate teams. Atlantis is proud to be an award-winning resort that hosts 700+ events per year, which caters to a range of groups and conferences, and it sounds like your experience did not meet your expectations. We hope to change... More 

Baltimore, MD
Reviewer
5 reviews 5 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location at the Atlantis Hotel Complex. If you want to get away from the crowds at The Atlantis and you don't mind walking the Reef is the place to be. Beautiful beach and pool, good sized room(stayed in an oceanview studio) and great view. Our check-in was smooth and the front desk staff was very friendly. Room had a... More 

Was this review helpful? Yes 7
AtlantisBahamas, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi GOPMomx4, We are glad you enjoyed The Reef Atlantis’ sun, sand and sea for your 5-night stay. It sounds like you had an overall wonderful stay, and we are glad you enjoyed our beautiful Ocean Club Golf Course for a round of golf. Thank you for sharing your concerns and we will take these into review in order to... More 

Long Island, NY
Reviewer
5 reviews 5 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife, 11 year old son, and I stayed at the Reef in Atlantis April 4-11 2015 and we really enjoyed our time there. The Atlantis resort is huge and beautiful with lots for everyone to do. I’ll split this review into different sections. Hotel - The Reef was a very nice hotel. I had a problem at check in... More 

Was this review helpful? Yes 5
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

To fellow readers that rely on Trip Advisor to instill confidence in your destination/hotel choices, in my opinion, it's all about playing the percentages with places that have been reviewed extensively. It's easy to start second guessing or get caught up in a few poor reviews, especially if they are recent, which almost made me reconsider the choice for my... More 

Was this review helpful? Yes 9
AtlantisBahamas, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi Mike D, Thank you for your loyalty to The Reef Atlantis, and we appreciate you making us your destination of choice. We appreciate you sharing your experience with us and your fellow travelers. We strive to deliver the best experience possible for our guests, and we will take your feedback into review in order to improve guest satisfaction. -The... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I spend the week of April 12, 2015 at the Reef Atlantis and thoroughly enjoyed the property and friendly and helpful staff. Our only complaint was the price at the signature restaurants although all the meals were amazing. Also we would have liked to see some form of light entertainment in some of the lounges and by... More 

Was this review helpful? Yes 1
AtlantisBahamas, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi Allan0418, Thank you for choosing The Reef Atlantis for your week-long vacation with your wife. We are glad you had an overall great experience, and we will take these concerns into review in order to improve guest satisfaction. We hope to see you in paradise again soon. –The Reef Atlantis Management Team More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 20, 2015

We were one of the groups that got transfered to Atlantis as a result of the Baha Mar not being open in time. Although we would have much preferred the Cove (which was fully booked) - I have nothing but great things to say about The Reef! The Reef is basically right next to the cove and is more of... More 

Was this review helpful? Yes 1
AtlantisBahamas, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi MPags73, It was a pleasure welcoming you to The Reef Atlantis under your circumstances and glad we could make your girls’ getaway a memorable trip! We understand you did not choose our resort when booking your initial vacation, but we are thrilled you had an amazing Atlantis experience! Thank you for your kind feedback regarding your stay, and we... More 

Burlington, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 20, 2015

My wife and I wanted to get away for 5 nights to just warm up and catch some down time. We have been doing DR for this type of trip but wanted to get a venue change. Let's just say that the Bahamas is far nicer than DR. The water was great, no need to do the pool but the... More 

Was this review helpful? Yes 2
AtlantisBahamas, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi Rich_Hunt, Thank you for choosing The Reef Atlantis for your couples getaway. We are glad you enjoyed our resort, especially our rooms, Aquaventure (our water park) and Dolphin Cay Atlantis. We do recommend making dinner reservations prior to your arrival to the resort, especially during peak travel periods. We look forward to welcoming you and your wife to paradise... More 

Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 19, 2015

Although we only spent one evening in the Reef (we had to move to a more central location since my husband tore his Achilles tendon...walking was impossible), I have to say that I was not disappointed to have to leave the Reef and move to the Royal Towers. This was our third visit to Atlantis...the second visit in just a... More 

Was this review helpful? Yes
AtlantisBahamas, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi Julia T, Thank you for being such a loyal guest of Atlantis! We always encourage families, couples, or individuals to experience different levels of accommodations at the resort to see everything Atlantis has to offer. While we will be upgrading our guest accommodations within the year, we will make a note of your feedback. We hope to see you... More 

Chicago, IL
1 review
5 of 5 stars Reviewed April 16, 2015

We just returned from 5 days at the Reef. It was by far one of our best vacations. I was super nervous about the resort after reading so many bad reviews. The Reef by far exceeded our expectations. The only issue we had was they gave us the wrong room type at check in but they fixed the issue within... More 

Was this review helpful? Yes
AtlantisBahamas, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi jksween, Thank you for spending your spring break family vacation at The Reef Atlantis for 5 nights. We are thrilled we exceeded your expectations and glad your 7-year old enjoyed Aquaventure. Thank you for recommending our resort to other families. We are looking forward to welcoming you to paradise again soon. –The Reef Atlantis Management Team More 

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