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The Reef Atlantis

Travelers' Choice award winner
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1 Casino Dr, New Providence Island
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The Reef Atlantis
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Ranked #6 of 14 Hotels in Paradise Island
A recent review
4 of 5 stars reviewed yesterday
TraveLoggin Atanta, GA
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1,016 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atanta, GA
Top Contributor
84 reviews 84 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was very hesitant to visit Atlantis after reading numerous reviews, however my low expectations were surprisingly exceeded. The hotel was lovely and our room was well appointed. The kitchenettes are a plus. The private pool was a huge relief and made going over to the large water park pools easier knowing we could return to the pool only used... More 

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2 reviews
2 of 5 stars Reviewed yesterday NEW

Every night around 5pm after a long day at beach and pool we come inside and can't shower. The staff knows there is an issue but plays the I don't know game or just doesn't answer the help line. Overpriced place for lack of basic amenity. I will not be back unless this is rectified. 1 more night.

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Boston
Contributor
15 reviews 15 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The layout is superb, the rooms well-equipped for families, and its accompanying pool also very nice (cushioned chairs with shade, with different pool entries for different aged kids). We have been here many times. Late check in was not fun (be prepared and pack your bag accordingly to make the most of the time you are waiting). If you have... More 

Was this review helpful? Yes 2
southport, ct
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed in the reef penthouse, very nice room and the staff was exceptional!! They and the extras truly made the stay. The resort is nice and well maintained. There are definitely attempts to help those at the cove and reef have a luxury experience. There was something for all. Our 13 year old was happy with the game room... More 

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AtlantisBahamas, Manager at The Reef Atlantis, responded to this review

Hi cindy c, Thank you for choosing The Reef Atlantis for your vacation. We appreciate your kind words about our wonderful staff. It sounds like you and your family, especially your teens, had a great time. Atlantis does offer alternative cabanas within Aquaventure (our water park) with rates starting at $81/per day (subject to change pending the season and availability).... More 

Bentonville, Arkansas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Our family has stayed here twice before for usaally 10 days and it has been fine but pricy but this stay the management seems different. Check in was a total flop no management to help. Three hours to check in my kids are on different floor they say they can't help. Tried four days now to reach manager and still... More 

Was this review helpful? Yes 1
South Carolina
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Arrived at Atlantis yesterday to stay at the Reef for several nights. Check in process was extremely disappointing- room was not ready. Told to check back in 30 minutes only to be told check back in another 20 minutes....and then again in 5 minutes. Mind you- check in time is 3 pm and the room was not ready by 430... More 

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falmouth, ma
Contributor
18 reviews 18 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The Reef is one of the nicest properties (the Cove the only other upscale one). Service here is awful. If you are NOT accustomed to excellent service , food and facilities you will be fine here. Actually here now and thinking of leaving early to return to snow and icy rain. That's how trying this place is. For the money,... More 

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Toronto, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We went to Atlantis in mid-September and stayed at the Reef. There were 3 couples and we all had toddlers under 2 years old. The Reef Beautiful building, it was a mix of condos and hotel rooms. All our rooms had kitchens and were all on the same floor. Before you enter your room, there is a solid double door... More 

Was this review helpful? Yes 1
AtlantisBahamas, Manager at The Reef Atlantis, responded to this review

Hi boonjaca, Thank you for choosing The Reef Atlantis for your vacation! We are glad you enjoyed our condo-style accommodations with a mix of studios, one-bedrooms and two-bedrooms. It sounds like you and the other families you were traveling with had a great time at various activities including Aquaventure (our water park), our marine habitat, and Marina Village. We appreciate... More 

Calgary, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

It seems like a dream. Beach, water slide, Bahamas. Reality sets in. Dated hotel (we stayed at the reef) terrible service, bad rooms. It is not about the price - it is about the world getting smaller and not having to come here. There are lots of beaches and pools for this price. The food is average at best -... More 

Was this review helpful? Yes 2
AtlantisBahamas, Manager at The Reef Atlantis, responded to this review

Hi John D, We hope you enjoyed our beaches and water slides! Atlantis will be updating our guest accommodations in the coming months, and we look forward to sharing these enhancements with our guests. –The Reef Atlantis Management Team More 

Marblehead, Massachusetts
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I reserved a 2 bedroom suite at the Reef for my husband and myself, our son and his wife and our 10 year old grandson. When we arrived we were told that one of the rooms was ready and we could wait there while housekeeping was finishing the second room, no more than a half hour. I went to the... More 

Was this review helpful? Yes 1
AtlantisBahamas, Manager at The Reef Atlantis, responded to this review

Hi LJVelleco, Thank you for your feedback, and glad to hear your family enjoyed their time at Atlantis! We will share these details of your stay with the appropriate teams to continue enhancing guests’ vacation experiences. –The Reef Atlantis Management Team More 

Hotel Review Summarization

What travelers say

  • Water park(18)
  • Cruise ship(17)
  • Ocean views(15)
  • Royal Towers(13)
  • Very nice(12)
  • Mesa grill(11)
  • Dolphin cay(10)
  • Meal plan(10)
  • Lazy river(9)
  • Full kitchen(8)
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