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Melia Nassau Beach Resort

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West Bay Street, Nassau, New Providence Island (Formerly Sheraton Nassau Beach Resort & Casino)
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1 room 1 guest
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Melia Nassau Beach Resort
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2,090 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Melia Nassau Beach Resort
See the most recent reviews
Barrie, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 8, 2014

We used sunwing vacations, everything went smooth. We booked online, and once at airport it was also a breeze. Now the resort, first it is a beautiful resort, beach perfect, rooms great, Service door people were so nice. food servers terrible, bar servers terrible. we did all inclusive and we say people who weren't all inclusive get served get there... More 

Was this review helpful? Yes
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

Edna69 What would it take to convert the maybe to a yes? We are determined. We will improve. We know service is a bit slow and are working with our training and development team from many of our top hotels to bring this resort up to the brand standards. Thank you for choosing to stay with us and for the... More 

Saint Charles, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 8, 2014

My wife and I were very concerned after reading the negative reviews on this resort. However, after returning from our stay, we were very pleased and would definitely return. I would recommend the "all inclusive" plan as the food and drinks are very expensive. Dinner will easily cost $150 at the Aqua restaurant. I also would like to comment that... More 

Was this review helpful? Yes 3
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

marcus05isu See you in the near future! Glad you enjoied your vacation!!!! Andrew Tilley General Manager More 

Saint Ignace, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 8, 2014

My husband and I were there over New years 2014, paid exorbitant prices (holiday and expected) but definitely not the same as it was 2 years ago. As other reviews stated, looks very 'tired', needs painting and updating. One chair in room VERY uncomfortable. Bed was great! Again, like others, check-in and check-out was the WORST we have ever experienced... More 

Was this review helpful? Yes 2
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

reinette m We share the "disappointment" you have. Our goal is to fully satisfy each and every guest. The good news is that you came right at the beginning of our take over. The condition of the hotel is set for a major improvement after this years scheduled renovation and we are positive that you will love the results. We... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 8, 2014

I have chosen this resort in Nassau numerous times in the past 20 years but never while it was under the Melia name. The pools and beach are wonderful, well kept and absolutely beautiful. Unfortunately this past week when I spent a 4 day visit to the Melia Nassau I was shocked by the poor customer service we, and all... More 

Was this review helpful? Yes 4
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

Dear DianeNevers We understand that the arrival experience is one of the most critical points in a guest's stay. It is the first impression and can be a lasting impression. I apologize that we failed to meet your expectations during this critical time and for your extended wait to check-in. At present, the hotel is running nearly the same as... More 

Travelers are raving about these Nassau hotels

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 8, 2014

Sitting in the lobby writing this review. Check in Tuesday was very smooth. Unlike the neg reviews and personal tales of woe about the being lost in the " check in" triangle. Last night after 5 were the longest lines so far. So I am wondering how many guest are checking in or checking out? Might it be helpful to... More 

Was this review helpful? Yes 8
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

12voltman2014 Thank you for sharing your experience on Trip Advisor. As the weather is still a bit chilly in the north, we want you to know that you are always welcome to return and "thaw out" a bit. Your suggestions to improve our service are very much appreciated. We take all comments very seriously and will continue to improve beyond... More 

Dayton
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 7, 2014

Spent 7 nights in Feb with family of 6. Loved the beach/pools and the fact that hotel is off the concrete jungle around Atlantis. I would go again. Food at high end resturant was fantastic. Only draw back is slow slow front desk queue.

Was this review helpful? Yes 3
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

Jon B Happy to hear you enjoied our Italian restaurant, AQUA. I agree that our location is far superior to the "concrete jungle" over on Paradise Island. It is a place that everyone can enjoy without feeling as if you are in a cheezy theme park. We strive to leave the smallest footprint possible on the environment so that those... More 

Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed March 7, 2014

We stayed at the Melia Beach Resort for 5 days in Feb 2014 in a Premium Ocean View room 820 - a very large, comfortable room. The balkony was of triangular shape and very small (two chairs - no more!).We liked best the bed - super great! Bathroom was fine and equipped with large mirror, hair dryer. Safe was big... More 

Was this review helpful? Yes 6
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

Dear Anzeigename One of my favorite activites in the Bahamas is diving as well. For those who do not scuba dive, we have an excellent area for snorkling as you mentioned and often abundant sealife to enjoy. Mini Fridges are available upon request and generally cost a low fee of $25. I love reading our guest comments and want to... More 

Halifax, Canada
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 7, 2014

We went to Nassau to recharge and get away from winter. We stayed at Melia Nassau Beach Resort for a week, all inclusive, from Feb. 23rd to March 2nd). Personally, I like Melia Hotels but this resort still needs a lot of work and upgrades to get to Melia's standards. We had a very nice room with king size bed... More 

Was this review helpful? Yes 3
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

Dear Liudmilla_2011 Thank you for being loyal Melia Guest. I love having an opportuniy to serve people who enjoy our brand. We are dilligently working to bring this new addition to the family up to the standards you are familier with. I am happy to hear you enjoied your dining experience at AQUA. We have many new options coming soon... More 

Bel Air, Maryland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 7, 2014

After reading a lot of negative reviews I still went into this trip knowing we would have a good time! Boy was I right! We loved everything about the resort. The food options, although slim were always delicious and we had excellent service. (Aqua was fantastic for fine dining!! And Gino at the bar there was very helpful with info... More 

Was this review helpful? Yes 4
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

Ms. Nicole J What a Review! I will pass your praise to the team. We are excited to be considered as a return destination when you need that little slice of paradise. And to have been part of your boyfriend's first time out of the United States is a delight -- so glad we were a positive experience for him.... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 7, 2014

I can't say enough about Melia. I can go on forever and ever about the wonderful time my brother and I had at the resort but I'll keep it short and sweet. From the moment we walked in, we were made to feel welcomed and at home and immediately felt like family. The front desk staff were amazing and professional.... More 

Was this review helpful? Yes 2
Guest Experienc... M, General Manager at Melia Nassau Beach Resort, responded to this review

AndyB1975 We are happy to hear you were able to experience our hotel the way it was ment to be experienced. Your glowing review is very much appreciated and we hope to see you back again soon! Andrew Tilley General Manager More 

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