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Melia Nassau Beach Resort

Hotel website
West Bay Street, Nassau, New Providence Island (Formerly Sheraton Nassau Beach Resort & Casino)
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Melia Nassau Beach Resort
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Melia Nassau Beach Resort
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1,964 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reston, Virginia
3 of 5 stars Reviewed yesterday NEW

The Great: -The beach is amazing. I have traveled all over the caribbean and this is up there with the best. -We paid extra for "The Level" and with that comes a roped off section of the beach as well as our own server (more on this in The Bad section). -The Melia website designer (see explanation in The Bad... More 

Was this review helpful? Yes 4
Duncan, Nebraska
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed yesterday NEW

First off, we are not sticklers about "look" or "imperfections" in the building or rooms. Although this could be a point, this is not even included in my rating of the hotel. Our number one thing we want is SERVICE. 1. We put our towels in the tub as asked to get new ones. They serviced our room & left... More 

Was this review helpful? Yes 2
4 of 5 stars Reviewed yesterday NEW

My best friend and I have been here since Saturday to celebrate my 50th birthday. We arrived around 11am and Check-in was fast. Our room wasn't ready yet which was expected since we were early. I asked for a room close to the elevator since I have issues walking long distances. Lakeshia at the front desk was very nice. We... More 

Was this review helpful? Yes 2
Brooklyn, New York
1 review
5 of 5 stars Reviewed yesterday NEW

I just came back from this hotel. Stayed 7/20-7/24..Had a great time here. The staff was super friendly and extremely helpful. The food was delicious. Great drinks. The beach and pools were always clean. And I appreciated that they didn't run you out of the water when the life guards left. Comfortable beds. Clean room. The only complaint I have... More 

Was this review helpful? Yes 2
Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We decided to take a quick anniversary trip to Melia in mid-July for 3 nights. Three nights was just enough. The room was average -we booked The Level- and the hotel is average. They've done a great job decorating, but minor things have been overlooked in terms of carpeting and paint in the common areas. The staff was friendly and... More 

Was this review helpful? Yes 2
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I try to make it short: The front desk management is completely unfriendly. The hotel charged me twice and told me that they refund my money, they still didn't. I wanted to talk to the customer experience manager or the hotel manager. Head of front desk told me that nobody is available in the hotel. The hotel was without management,... More 

Was this review helpful? Yes 3
El Paso, Texas
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My friend & I wanted to stay at an all-inclusive place in the Bahamas, but didn't want to stay at a "couples" place. The Melia worked for us as a home base. It has a number of restaurants (we tried 3 + the buffet) & 2 of the 3 were good. The "Tapas" restaurant offered what seemed like pre-packaged bar... More 

Was this review helpful? Yes 3
Lockport, New York
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Check in was timely for booking The Level. 1st nights reservation for dinner at 6 at Aqua had technical difficulty in kitchen and never opened until 6:30. They didn't tell us and the long line of people waiting there was a problem until late. Then we weren't even on the reservation list. They did accommodate and take us and the... More 

Was this review helpful? Yes 5
GuestExperienceMngr, Guest Relations Manager at Melia Nassau Beach Resort, responded to this review

Dear Renee, Please do stop by the Level Lounge tonight. I have sent your review to my team and we will do everything we can to ensure your expectations are well met and that you enjoy your time here in Nassau. I will be back in the office tomorrow by 9am and would love to meet you in the lobby... More 

common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have nothing but positive experiences. We got the Level access so private check in and extra perks like preferred reservations and special beach access. I enjoyed the beach access, there were not a lot of people on the beach so you can always find a place to sun tan. The food is great. The Market Place has a huge... More 

Was this review helpful? Yes 2
4 of 5 stars Reviewed 3 days ago NEW

After reading the reviews from various websites, I was a little nervous about my reservation for a Presidential Suite but I’m thankful I checked it out for myself. Everyone will not have the same experience so keep that in mind when reading the various reviews, including mine. Pros: Newly renovated lobby, restaurants, Level Lounge and common areas Perfect access to... More 

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1,589 photos of this hotel

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Room/suite (112)
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1 King Suite (30)
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Amenities (18)
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Beach (45)
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East Pool (25)
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Luxury Ocean View (4)
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Main Pool (22)
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Pool (17)
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Restaurants and Bars (37)
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The Hotel (70)
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Traditional (14)
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West Pool (16)

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