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Caneel Bay Resort

Certificate of Excellence
PO Box 720, Caneel Bay 00831-0720, St. John (Formerly Caneel Bay, A Rosewood Resort)
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Caneel Bay Resort
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Caneel Bay Resort
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278 reviews from our community

Traveler rating
    188
    37
    25
    21
    7
See reviews for
66
158
5
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Maine
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I stayed here 4 years ago and it was fine. I expected no phone, no TV, and no late night food or room service. But my stay last month was ridiculous!!! No wonder Rosewood left... The rooms needs a complete makeover - actually - a wrecking ball would help! The floor was dirty, the water pressure non existent, - little... More 

Was this review helpful? Yes 6
Pittsburgh, Pennsylvania
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I would return to this resort in a heartbeat. We had a completely relaxing vacation with activities such as snorkeling, kayaking, sailing, tennis. The setting is incomparable, private cove beaches with the rooms/cottages set back into the trees. There was snorkeling just a few feet from our room--including the typical reef fish, as well as different kinds of rays and... More 

Was this review helpful? Yes 3
Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked a couples massage cabana for our final day and were refused service, only offering massages at the main spa. The "spa" is literally a table in the Tennis pro shop with two rooms adjacent to the courts. If you find erratic children playing tennis to be a soothing soundtrack to your massage by all means indulge. I found the... More 

Was this review helpful? Yes 6
MDCaneel, General Manager at Caneel Bay Resort, responded to this review

Dear cvaldaisnotbig, As discussed at the time of your request for massage services, our massage center, located at our tennis courts, is the only available area for non guests who wish to experience a massage with our massage team. Our Seaside Sabanas overlooking Hawksnest Beach are reserved strictly for our guests staying with us. I do hope you visit us... More 

NYC
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently returned from a week stay at Caneel Bay in St John, USVI. Been there many times before over the past 2 decades. Sad to say it has slipped alot. Maybe it is the new ownership, or just fatigue, but the service and quality has declined significantly. It seemed to us that: 1) the food offerings have been downgraded...less choices,... More 

Was this review helpful? Yes 10
MDCaneel, General Manager at Caneel Bay Resort, responded to this review

Dear NY-traveller100, Please accept my apologies for the disappointment you have shared regarding your most recent stay. Please know we have not changed ownership, nor have we had any changes in management or staff, other than the natural turnover experienced in any location. It is unfortunate that you feel we have downgraded our restaurant offerings, as we have in fact... More 

California
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Caneel Bay is located on such a beautiful location. They have 7 amazing beaches. All of them are private except Honeymoon Beach which is a 10 minute walk and super crowded. Scott Beach is definitely the best beach. Turtles and stingrays are visible for snorkeling. Snorkeling supplies are provided for no charge. The rooms are really old and you should... More 

Was this review helpful? Yes 7
MDCaneel, General Manager at Caneel Bay Resort, responded to this review

Dear Zoe O, Thank you for sharing your review on Tripadvisor. Please accept my apologies for the lack of service you have shared. We continually strive to enhance each experience we provide our guests, and we are committed to continual and extensive training in all departments to ensure our guests have a most memorable experience while staying with us. I... More 

Cincinnati, Ohio
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from 5 nights at Caneel in mid-March. I booked this trip mostly based on TripAdvisor reviews and I was not disappointed. The grounds are pretty incredible. Huge, old trees and wild donkeys and some deer on 170 lush green acres with 7 amazing private beaches (turquoise water, white sand). While the property is large it's very walkable. You... More 

Was this review helpful? Yes 2
Boston MA
Contributor
19 reviews 19 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family just love visiting Caneel Bay Resort in St. John. It is a luxury resort that feels like a secluded camp site. With its own private beaches and restaurants, you really don't have to go anywhere if you don't want to. It is also easy to get to St. Thomas for some serious shopping if that is more your... More 

Was this review helpful? Yes 2
Rockaway Park, New York, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Just got home from a wonderful weekend in St. John,usvi ,we attended our friends wedding & everything was wonderful from the ceremony to the hotel & friendly staff.there are 7 great beaches on property each a bit different.drinks can be a bit pricey but delicious.we also recommend ZoZo's restaurant on property,just book in advance

Was this review helpful? Yes 3
Kentwood, Michigan
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent four nights at Caneel Bay and it was our best resort stay ever. We love the natural beauty, stunning beaches and snorkling. The staff was attentive and friendly. Our Turtle Bay room was clean with a gorgeous view of the beach. Afternoon tea is a nice touch. Enjoyed the stand up paddleboard and sunfish sailboat, included in the... More 

Was this review helpful? Yes 3
Mount Pleasant, South Carolina
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at Caneel Bay Resort several times in the past when it was managed by Rosewood, which is no longer the case. This was my first trip under the new management. The rooms here remain immaculately clean, I found the staff courteous and friendly, the food service at the terrace and turtle house was outstanding. ZOZO Restaurant in... More 

Was this review helpful? Yes 9
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