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Westin St. John Resort & Villas

4.0 of 5 P.O. Box 8310, Cruz Bay 00831, St. John
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Westin St. John Resort & Villas
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Westin St. John Resort & Villas
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2,103 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Niskayuna
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Unfortunately, we had a few issues with the Westin before we even arrived They charged us our deposit 3 times and correcting this took many phone calls. Then, when looking for a rental car, they were less than helpful and we ended up just doing it on our own because they never sent us the list of reputable companies that... More 

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Oakton VA
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We have been going to the Westin since '98. We've seen ups & downs in the facilities, but this year was the best! Many improvements over the past year, including new restaurant at the beach - Lemongrass. We had a wonderfull buffet breakfast there on Saturday. Many other improvements in the grounds, beach & pool areas. Upgraded options for cabanas,... More 

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Simsbury
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We went back to St. John for a second year. We decided to stay again at the Westin St. John as location and amenities are great. This year we decided to stay in a pool villa so we had our own small private pool (villa 4210). Here are the pros: - Location - Parking is right outside the door -... More 

Was this review helpful? Yes 3
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for posting such a detailed summary of your vacation on St. John and your stay at our resort. I was glad to hear you enjoyed your pool villa but also appreciate the recommendations. Even though everyone can choose their own path, using the Westin transportation is very relaxing and stress free as you mentioned. Thank you again for... More 

Providence, RI
Top Contributor
154 reviews 154 reviews
22 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 1 week ago

My last review 5 years ago was less than complimentary. Since then, a lot has changed, especially the attitude of the staff in general. Where before they seemed bored, they now go out of their way to be friendly and helpful. And it rubs off on the guests, too. We were here once again on points and got a poolside... More 

Was this review helpful? Yes 4
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for posting the review of your stay with us on TripAdvisor. I was happy to read that you could see the improvements at the resort. Your review was very informative and will be beneficial for the first timers to our resort. See you on your next visit. More 

Minneapolis
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I felt compelled to review the Westin after reading reviews before taking our trip. Despite many poor reviews on here, our family vacation at the Westin (Jan 31-Feb 6) was wonderful. The staff was very pleasant and helpful. The Bay Vista three-bedroom was perfect for 6 people, clean, and was very in-line with Westin quality. Our check in and out... More 

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for sharing the great time you had at our resort and for giving us the opportunity to host yoru stay despite some negative reviews. I’m glad you enjoyed everything from your villa, to our amenities and beach toys, to our convenient location with a grocery store located next door. Thank you again for your raving review and we... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have stayed her 3 times before.The renovations of the lobby and dining area are a major improvement. This is a very child friendly hotel, perfect for our young grandchildren, but not at the expense of adult enjoyment. The staff are uniformly friendly and the service is good...in an island context. We will definitely return. WiFi implementation could be improved.

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for choosing the Westin St. John Resort & Villas for your vacation destination. I am glad you were pleased with the enhancements made to the resort and look forward to your next trip. More 

Connecticut
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Just got back and miss it! The place looks amazing. This resort is beautiful and the grounds are breathtaking. Go to the beaches and explore while on the island. We rent a car from St Thomas and take the car ferry for 50$ round trip , so much cheaper than Westin ferry . My Check in with Carlos was fast... More 

Was this review helpful? Yes
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for taking the time to post such a great review of your most recent stay with us. We appreciate your loyalty to our resort as your Caribbean destination. I enjoyed reading your review and appreciate hearing how much you enjoy The Westin St. John Resort. I look forward to welcoming you back. More 

Maryland
Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got back from the Westin St. John after spending a week in the sunshine. The resort is very clean and the common grounds are wonderfully maintained. There is always a gardening crew working every day it seemed. All of the staff were very friendly and smiled all day. Who can blame them when they work in paradise? We... More 

Was this review helpful? Yes 3
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for writing a review of your stay with us. I’m glad you enjoyed your stay with us and took advantage of the activities we offer. I want to apologize for not acknowledging the special event you were celebrating. I appreciate your suggestions and will share them with my team. I hope to see you back at The Westin... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is AMAZING!!! We stayed in the 2 bedroom Villa and there was more than enough room for all of us! Every morning I'd sit outside and watch the sunrise on the balcony. I wouldn't recommend going to the restuarants on location as they are extremely pricey . There was a grocery store 5 mins away and the prices... More 

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I’m glad you had an amazing vacation with us and you enjoyed your villa and the view. Thank you for sharing your experience and we anticipate your return. More 

Raleigh, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful vacation in St John. Have previously stayed in St Thomas, this was the first staying on St John. Everyone was very friendly and nice. We had a poolview room, first floor with a small terrace. Nice bedding, lots of towels. Has a small refridgerator and single serve coffee machine. The resort has a Marketplace to get sundries and small... More 

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I’m pleased you decided to come to St. John and stay at our resort for this year’s vacation. It sounds as though you had a pleasant experience and enjoyed your room and amenities we provide. I hope you decide to stay with us again next year. More 

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(26)
  • Very nice(15)
  • Mango Deli(15)
  • Hotel room(11)
  • Bedroom villa(8)
  • Grounds were beautiful(6)
  • Would highly recommend(5)
  • Public ferry(5)
  • ST THOMAS(5)
  • National Park(5)

Additional Information about Westin St. John Resort & Villas

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Westin St. John Resort & Villas 4*
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Also Known As:
Westin St. John Resort And Villas
Westin St. John Resort & Villas Hotel Cruz Bay
Westin Cruz Bay
Cruz Bay Westin
St John Westin
Westin St. John Resort & Villas Cruz Bay

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