We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 Cruz Bay hotels

Westin St. John Resort & Villas

4.0 of 5 Resort   |   P.O. Box 8310, Cruz Bay 00831, St. John
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Westin St. John Resort & Villas to your Saves list
Westin St. John Resort & Villas
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #2 of 2 hotels in Cruz Bay
A recent review
3 of 5 stars reviewed yesterday
  • Reviews (1,899)
  • Photos (1,134)
  • Amenities
  • Q&A
  • Room tips (402)
  • Location
  • More
Write a Review

1,899 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (402)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Great location for the Westin property but it needs a major update. And yes, they have done some updates to the beachside rooms but they are still lacking to other properties with comparable prices in the Caribbean. It is very obvious that the primary focus is on selling and renting the villa properties. If you can't get a villa (were... More

Was this review helpful? Yes 1
New York City, New York
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Being an SPG member i have been going to St. John Westin for 10+ years. This last stay in July has proven that Starwood realizes what a gem property they have in the USVI. Front desk service has improved dramatically, but the rooms are always delayed being ready. They improved all the buildings and added new pathways that are more... More

Was this review helpful? Yes 1
Rockwall, Texas
Top Contributor
111 reviews 111 reviews
79 hotel reviews
128 helpful votes 128 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

For the first time in my life, I left this hotel before we even got to the room. Arriving at 11:30, the temporary, makeshift, "reception area" was a shambles. Loose cords graced the dirty, sandy floor, There was no restroom in this temporary lobby. The curt woman that greeted us stated that our room had been vacated and that housekeeping... More

Was this review helpful? Yes 2
Irvine, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I visited this resort for a week two years ago and just returned from a five day stay. Upon arrival at the resort, it was almost unrecognizable. We opted to take the Westin ferry as opposed to the Red Hook ferry then taxi. The ferry itself was over ten minutes late. Granted, you're on vacation so timeliness likely isn't a... More

Was this review helpful? Yes
Campbell Hall, New York
Top Contributor
85 reviews 85 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We just finished our bi-annual visit to our home resort here on St. John. As always the grounds are beautiful but things seemed a bit different this time: 1) There are a lot of construction projects on the premises. These are needed but distract, of course, from the beauty. Noise is also an issue but unavoidable. The biggest inconvenience is... More

Was this review helpful? Yes 2
Monmouth Beach, New Jersey
Top Contributor
121 reviews 121 reviews
38 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed three nights Fri-Mon. Spg member: with that only perk was "free SLOW wifi...if i wanted faster service I would have to pay. Booked through spg website so no 3rd party. Received email from concierge asking for specific interests. Stated clearly that i needed a room without musty or moldy smells and that has been consistently used. ( I have... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I am only on day two of of my non-refundable eight day stay at the Westin, and I will provide a more complete review upon my departure. However, given how my visit has transpired thus far, I feel compelled to post a review now discussing the first two days. Prior to arrival, I requested a ground floor room, as a... More

Was this review helpful? Yes 2
Upstate NY
14 reviews 14 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here in one of the 3 bedroom villas and all I can say is WOW. Very spacious accommodations, great grounds and activities, and the pool is awesome. Nice gym facility too but I preferred running up and down the surrounding hills. Everything is really expensive here but not unexpected. These timeshare properties have so much to offer and... More

Was this review helpful? Yes 1
Grand Traverse County, Michigan
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the Westin for a family vacation. The whole property was beautiful and the grounds were amazing. The Westin has one of the nicest pools we have seen in the Caribbean. We stayed in a 3bedroom pool villa and would recommend this for families. We had lots of room and a full kitchen. The villa was very... More

Was this review helpful? Yes
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We have visited the Westin St. John each year for four years. We are owners because we fell in love with the resort on our first visit. On our last visit we were enticed to purchase an Explorer Package, which we were told provided 5 night in an ocean view, two bedroom, Bay Vista unit. We were also told we... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Westin St. John Resort & Villas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Westin St. John Resort & Villas? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Golf cart(43)
  • Very nice(40)
  • Hotel room(24)
  • Mango Deli(22)
  • Bedroom villa(22)
  • Beach cafe(11)
  • Grounds were beautiful(6)
  • National Park(5)
  • ST THOMAS(5)
  • Would highly recommend(5)

Additional Information about Westin St. John Resort & Villas

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin St. John Resort & Villas 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Tingo, Otel, HotelsClick, BookIt.com, Starwood, BookingOdigeoWL, Agoda, Hotels.com, Travelocity and Venere so you can book your Westin St. John Resort & Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin St. John Resort And Villas
Westin St. John Resort & Villas Hotel Cruz Bay
Westin Cruz Bay
Cruz Bay Westin
St John Westin
Westin St. John Resort & Villas Cruz Bay

1,134 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (1020)
Room/suite (146)
Pool/beach area (285)
View from room (80)
Hotel & grounds (184)
Dining (28)
Bathroom (22)
Family/play areas (4)
Other (271)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (93)
Amenities (6)
Beach (1)
One Bedroom King Suite (24)
Pool (10)
Poolside room (27)
Restaurants and Bars (16)
The Hotel (9)

Management photos: Courtesy of the property manager

All management photos (22)
Room/suite (9)
Dining (3)
Pool/beach area (3)
Hotel & grounds (5)
Other (2)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located on 1,200 feet of private beach The Westin Resort St. John, USVI is a tropical retreat that's easy to reach. ... more   less 

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer