We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 Cruz Bay hotels

Westin St. John Resort & Villas

4.0 of 5 Resort   |   P.O. Box 8310, Cruz Bay 00831, St. John
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Westin St. John Resort & Villas to your Saves list
Westin St. John Resort & Villas
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
70%
Ranked #2 of 2 hotels in Cruz Bay
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 days ago
Y2kbug SD,CA
Write a Review

1,811 people have reviewed this hotel

Traveler rating
    600
    646
    279
    171
    115
See reviews for
531
650
19
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (368)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
SD,CA
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Westin April 2014 and we chose it because when ever we stayed at a Westin in the states we never had a problem. I like to start with the good things. The grounds are very nice, I would give them four stars. The service was also very nice, but the cleanness of the room and the... More

Was this review helpful? Yes 1
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

My wife and I visited The Westin St. John Resort for our 20th anniversary. Because I wanted the trip to be memorable for my wife, I contacted the Internet Concierge for help in customizing our experience with suggestions for dining, activities and places to visit. She went far above what I expected and sent me a long list of places... More

Was this review helpful? Yes
Walnut Creek, California, USA
Senior Contributor
22 reviews 22 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

WAe went while the Westin was still doing some remodeling. The work was not intrusive but did leave only two options for dining. That worked out fine as we took ourselves via taxi (with standardize rates which was very nice) every evening to a new spot downtown in Cruz Bay. What a delight each of these restaurants were: A+ for... More

Was this review helpful? Yes
Boston, MA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent 5 nights in a studio villa last week. Frankly after reading previous reviews I had low expectations. I am happy to share they were all exceeded by far. Every staff member we came in contact with was friendly and helpful. We visited the gym, deli, beach cafe, bar and restaurant and this was the case at all. Even... More

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I was pleased to learn that your expectations were exceeded and that you did not let any negative reviews deter you from experiencing our beautiful property for yourself. I was very proud to hear that our associates were helpful and friendly and that you enjoyed your experiences at our Westin Workout facility and multiple dining outlets. While it sounds as... More

Eagle Grove, Iowa
Senior Reviewer
8 reviews 8 reviews
1 of 5 stars Reviewed 6 days ago NEW

Disappointed over all. We had to stay an extra night due to flight changes so we decided to stay at the Westin the last night there. Check in was suppose to be at 3:00. We didn't go to check in till after 3:30 and the room wasn't ready yet. If was after 4:30 when it was finally ready. Talk about... More

Was this review helpful? Yes
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Many thanks for your feedback and for sharing your review on Trip Advisor. I do apologize that your room was not ready upon your arrival. Our Housekeeping team works very, very hard to try and get all of our hotel rooms and villas ready for our guests by the check-in times of 3:00 and 4:00pm. I certainly understand the frustration... More

San Francisco, California
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

SPG members and although we had heard of the St John property, it was almost a impossibility to actually get in there. Fortunately we were able to book a three bedroom villa and jumped on the chance to visit St John. Once at the airport easily found the Westin office and were soon on the Westin taxi and ferry. Had... More

Was this review helpful? Yes
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

We truly appreciate your consistent loyalty to Starwood Hotels and Resorts and thank you for posting a review on Trip Advisor. On behalf of the Staff & Management here at the Westin St. John, we enjoyed reading your review and were very happy to hear that you and your family enjoyed your stay. We look forward to welcoming you back... More

New York
Senior Reviewer
9 reviews 9 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We got to the Westin on Sunday at 1:00 and were told our room would not be ready until 4 which we were aware of before arrival. With 3 hrs to spare we had lunch by the pool and had to change into our bathing suits in a bathroom on the beach that are shared by both men and woman..was... More

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for your review regarding your recent stay at the Westin St. John. I do apologize that your room was not ready upon arrival – please note that our guests are also able to utilize the locker rooms at our Spa to change or just freshen up after a long day of travel. As you mentioned, in conjunction with... More

Greensboro, North Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived today after a long day of travel and could not have been more dissatisfied upon arrival. The first villa we attempted to check into smelled so bad from mold or mildew that we immediately had to change villas. The second villa in which we are currently staying does not smell much better than the first, and due to... More

Was this review helpful? Yes 2
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I do apologize that your arrival did not go as planned and that you were dissatisfied with your original room accommodations. Due to the Caribbean weather conditions we experience here at the Westin St. John, there is a vast amount of moisture in the air that oftentimes leads to a slightly stale smell in our accommodations. I can assure you... More

Boston, Massachusetts, United States
2 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

My wife and I stayed at Westin St. John Villa Room #3411 from 3/31/2014 to 4/3/2014. Around 4:20 PM on April 4, 2014, Mr. Wade Hill, a security of the resort property, banged our door even though “Do not disturb” card was put on the door. We went to beaches and took a rest in the peaceful afternoon - I... More

Was this review helpful? Yes 6
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for your sharing your feedback and concerns regarding your recent stay. I understand that my Director of Security has reached out to you since your departure and apologized for the inconvenience you experienced. As he mentioned in the correspondence, in addition to the Westin St. John being a non-smoking property, the Virgin Islands Smoke Free Act was passed... More

Cincinnati, Ohio
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 5 nights and used SPG points. I'm an SPG Platinum member. We had a room the overlooked the pool and had a peak through view to the beach/ocean. The rooms were very standard hotel rooms - bed, dresser, TV, balcony, chair - overall, nothing special but served the purpose. The hotel grounds are very nice, despite the... More

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

We sincerely appreciate your loyalty to Starwood Hotels and Resorts and thank you very much for posting your review on Trip Advisor. As a Platinum SPG member, we love nothing more than to learn that you enjoyed your stay. We were pleased to read that you appreciated your room accommodations, daily breakfast at Beach Café, and the Customer Service provided... More

Been to Westin St. John Resort & Villas? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Golf cart(53)
  • Very nice(44)
  • Hotel room(27)
  • Bedroom villa(24)
  • Mango Deli(24)
  • Beach cafe(12)
  • Grounds were beautiful(6)
  • ST THOMAS(5)
  • Public ferry(5)
  • Would highly recommend(5)

Additional Information about Westin St. John Resort & Villas

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Cruz Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin St. John Resort & Villas 4*
Official Description (provided by the hotel):
Located on 1,200 feet of private beach The Westin Resort St. John, USVI is a tropical retreat that's easy to reach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Tingo, Starwood, BookIt.com, Otel, Venere, TripOnline SA, Hotels.com and Agoda so you can book your Westin St. John Resort & Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin St. John Resort & Villas Hotel
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin St John Resort
Westin St John
Westin Cruz Bay
Cruz Bay Westin
St John Westin
Westin St. John Resort & Villas Cruz Bay

Owners: What's your side of the story?

If you own or manage Westin St. John Resort & Villas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.