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All 2 Cruz Bay hotels

Westin St. John Resort & Villas

4.0 of 5 Resort   |   P.O. Box 8310, Cruz Bay 00831, St. John
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Ranked #2 of 2 hotels in Cruz Bay
A recent review
4 of 5 stars reviewed 5 days ago
Rachael S
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1,930 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (417)
Date | Rating
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English first
1 review
1 of 5 stars Reviewed yesterday NEW

Really, if I could give this hotel zero stars, I would. DO NOT STAY HERE, DO NOT STAY HERE. As many others have mentioned below, customer service is severely lacking at this resort. Especially, if you are traveling with small children, do not stay at this resort. They are extraordinarily unwelcoming and unable to accommodate any requests. We traveled to... More

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Charlotte, North Carolina
Top Contributor
53 reviews 53 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed at one of the time share villas a few weeks ago. We were scheduled to stay for a week and ended up cutting short our vacation because of the terrible experience. We landed in St. Thomas at 2 p.m. There had been a tropical storm that morning and the ferries were shut down - which, of course, cant... More

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Have stayed here twice and is still a place I would kill to go back for. Great for all ages. The beach is defiantly not a perfect clear water beach. There was seaweed everywhere and I refused to step in it. Although the beach isn't great... The rest of st.john is. I recommend renting a jeep and going to other... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for posting your review of our resort on TripAdvisor. I was delighted to read that after your two visits to our resort you are dying to come back. Unfortunately in the summer months we do get some seaweed on our beach which we remove periodically. I’m pleased you enjoyed our friendly staff and restaurants. Thanks again for your... More

Bethesda, Md
Contributor
15 reviews 15 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Thirteen years ago, after we fell in love with St. John, we bought some time-share space at the Westin. We go there twice a year, winter and summer. When we come home, we start counting down until the next time we get to go. The Westin has become our home away from home; it's the place where we leave all... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

As a loyal villa owner we value your comments and thank you for your raving review. It was a delight to read your review and thank you for sharing your time share knowledge with others. I look forward to welcoming you back to your home away from home this winter. More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

wow wow had the best time the folks there were the best. I want to win the lottery so I make it my home for the rest of my life. I just cannot say enough about the folks and beaches it was just the best.

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I was delighted to hear your raving review of your recent stay with us at The Westin St. John Resort & Villas. Our friendly Caribbean resort makes you feel at home and wanting to stay longer. We hope to have you back with us soon. More

Los Angeles, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The Westin is located in a beautiful location and is spread out across several acres. We had an ocean view room with private entrance, close to the hotel's restaurant and pool. St. John is gorgeous and this hotel's feel fits right into the island life, whilst offering the luxuries such as nice open rooms, air conditioning, etc. Definitely recommend.

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for taking the time to post your delightful review on TripAdvisor. I’m happy to hear we met your expectations and it sounds as though you had a rejuvenating stay with us. See you on your next trip to The Westin St. John Resort & Villas. More

St. Petersburg, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This westin is a beautiful resort... If you are not an owner it can be very expensive to stay there. The only reason I gave it a 3 is because it is under construction. They are converting some of the rooms to villas which is going to add to the cost to stay there. You can take a ferry from... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I’m glad you enjoyed our beautiful resort and thank you for posting your informative review on TripAdvisors. We look forward to welcoming you back, hopefully prior to another 6 years. More

Houston, Texas
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

To start, St. John's is by far... the best Island to visit out of the others. So beautiful and quiet with much smaller population, but great beaches. The Westin was great to us and all the staff were outstanding. There were only a few hiccups along the way, but there were far more positive's than negatives. The inhabitants of St.... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Congratulations and thank you for choosing the Westin St. John Resort for your destination wedding and honeymoon. It was nice to hear you experienced true island hospitality and you felt welcomed. I want to apologize you had an issue with your bed but glad you enjoyed your trip and our resort overall. I’m thrilled you were pleased with the food... More

West Palm Beach, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We (4 friends) rented a 2 bedroom, 3 bath condo at the Westin, from St. John Condos. The booking agents, Amie & Kevyn, were very patient with all my booking questions, and we were lucky they were. The Westin is a lovely property. Our villa, 3310, was perfect! It was clean, contemporary, and had a super balcony view of Great... More

Was this review helpful? Yes 2
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I was thrilled to read your review and hear that as first time guests to our resort you thoroughly enjoyed your stay from the room to our outstanding staff and our convenient transfers. Thank you for choosing the Westin St. John Resort for your vacation and we hope to see you back again soon. More

Liverpool, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have a time share at the Westin St. John Resort.. We absolutely love it. The beach is absolutely gorgeous with warm water, along with the view, you never want to leave... So much to do. The pool is also warm all year round. We have our villa, with 3 bedrooms and our own pool.. It's so comfortable, you never... More

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

As a villa owner we value your feedback and appreciate you taking the time to share your wonderful experience on TripAdisor. We offer a variety of activities to keep everyone busy and I’m pleased that your home away from home is all that you expect. See you in another 2 years. More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(42)
  • Very nice(35)
  • Hotel room(23)
  • Bedroom villa(22)
  • Mango Deli(22)
  • Beach cafe(11)
  • Grounds were beautiful(6)
  • Public ferry(5)
  • Would highly recommend(5)
  • National Park(5)

Additional Information about Westin St. John Resort & Villas

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin St. John Resort & Villas 4*
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Also Known As:
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort And Villas
Westin Cruz Bay
Cruz Bay Westin
St John Westin
Westin St. John Resort & Villas Cruz Bay

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Located on 1,200 feet of private beach The Westin Resort St. John, USVI is a tropical retreat that's easy to reach. ... more   less 

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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