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All 2 Cruz Bay hotels

Westin St. John Resort & Villas

4.0 of 5 Resort   |   P.O. Box 8310, Cruz Bay 00831, St. John
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Ranked #2 of 2 hotels in Cruz Bay
A recent review
4 of 5 stars reviewed yesterday
ClaireE424 West Palm Beach, Florida
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1,920 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (413)
Date | Rating
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English first
West Palm Beach, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We (4 friends) rented a 2 bedroom, 3 bath condo at the Westin, from St. John Condos. The booking agents, Amie & Kevyn, were very patient with all my booking questions, and we were lucky they were. The Westin is a lovely property. Our villa, 3310, was perfect! It was clean, contemporary, and had a super balcony view of Great... More

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East Chatham, New York, United States
Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Resort is in a beautiful location- took the ferry service right from the airport- transfer was smooth and easy- definitely recommend- drops you right on the doorstep - room was nicely done- had the patio right on the beach - view was gorgeous- only negative was the very limited food options- dinner was good - room service had very few... More

Was this review helpful? Yes 2
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

Me and nine of my best girlfriends rented two villas for a week. At check in we experienced some problems but the staff was great in helping us fiend a solution. The rooms were big and spacious. Equipped with all appliances except an oven. All the rooms had its own on-suite. The pool and pool area bar was great. The... More

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Kansas City, Missouri
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I just got back from St John after a 7 day stay at the Westin Resort. We stayed in a poolside room. I asked at check in if we were in a "renovated room" and he said we were. I think maybe they painted....? The room served fine as a place to sleep and have as a... More

Was this review helpful? Yes 1
Frisco
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I have stayed in several Westin locations & have always had great experiences; HOWEVER, I'm unable to say the same about this location. If we could have changed hotels, we would have chosen another location immediately for so many reasons. We stayed in Building 15, Room 1521 & had a view of the pool which was very nice; however, our... More

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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 1 week ago

Having stayed at the Westin it has begun to sound like a mining site running heavy equipment for hours on end. The noise level of its electric generators (on which they refuse to suppress the noise level)l is so loud that it is well beyond being just a nuisance impacting on the quality of life, not only for the guest... More

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Illinois
Senior Contributor
23 reviews 23 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

First time to this property and we do plan to return someday. Many parts under renovation, which, although not too disturbing, did definitely detract from the view and we missed the hot tub, which would have been nice during the evenings. On the upside - some rooms under renovation = fewer people at pool & beach. ( Due to room... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for the wonderful review. I am happy you had such a great time at our resort. Your review was very informational for others considering The Westin St. John Resort for their next vacation. I appreciate your review and hope we have the chance to welcome you back again soon. More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I should start with I am a platinum member who is/was a loyal SPG member. This hotel does not meet Westin Standards on any level. If this was a budget hotel I would have less of an issue with the overall stay. But given the fact that this is rated as a 4 star resort and part of the SPG/Westin... More

Was this review helpful? Yes 4
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I regret that you were not pleased with your stay at our resort. We do value your feedback as a platinum member and thank you for your loyalty to Starwood. We do have our rooms treated for pest control on a regular basis so I want to apologize that you had to experience seeing one in your room. We receive... More

Washington, DC
Top Contributor
54 reviews 54 reviews
39 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We got married at the Westin on the same day tropical storm Bertha hit. It didn't dampen our spirits though! If you are considering getting married here, DO IT! Just make sure Michelle Keeley is on hand to help you plan for this gorgeous destination wedding. I did all my planning from Uganda and it was very stressful. Michelle was... More

Was this review helpful? Yes
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Congratulations and thank you for choosing the Westin St. John Resort for your destination wedding. I was proud to hear Michelle made your wedding day special and your celebration was a great success despite the impending weather. I am pleased to hear you and your guests had an enjoyable time at the pool and beach. We look forward to your... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We just got back from The Westin St . John , our room was a poolside view and was the perfect location. It was clean and comfortable . The staff was very helpful and friendly. The restaurant and poolside cafe were excellent . There was plenty of activities to do on site and there was plenty of shuttles available to... More

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for your fantastic review. I was very pleased to hear you had a refreshing stay with us at the Westin St. John Resort. I appreciate your optimistic outlook on tropical storm Bertha. We are excited for your return More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(42)
  • Very nice(37)
  • Hotel room(24)
  • Bedroom villa(22)
  • Mango Deli(22)
  • Beach cafe(11)
  • Grounds were beautiful(6)
  • ST THOMAS(5)
  • Would highly recommend(5)
  • National Park(5)

Additional Information about Westin St. John Resort & Villas

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin St. John Resort & Villas 4*
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Also Known As:
Westin St. John Resort And Villas
Westin St. John Resort & Villas Hotel Cruz Bay
Westin Cruz Bay
Cruz Bay Westin
St John Westin
Westin St. John Resort & Villas Cruz Bay

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Located on 1,200 feet of private beach The Westin Resort St. John, USVI is a tropical retreat that's easy to reach. ... more   less 

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Westin St. John Resort & Villas and other travelers.
2 questions

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Questions? Get answers from Westin St. John Resort & Villas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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