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Westin St. John Resort & Villas

4.0 of 5 P.O. Box 8310, Cruz Bay 00831, St. John
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#3 of 3 Hotels in Cruz Bay
1,956 Reviews 4 of 5 stars
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Westin St. John Resort & Villas
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Westin St. John Resort & Villas
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1,956 reviews from our community

Traveler rating
    658
    691
    298
    183
    126
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592
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (424)
Date | Rating
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English first
Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for the week of September 7th-14th to celebrate our wedding anniversary. Was a little concerned about the negative reviews I saw from others, however our experience was nothing like that. Check in did take a few minutes, but not long like others have stated. We were then escorted by golf cart to our room in building 14. Room... More

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New Jersey
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I just arrived and from the moment we were greeted at the airport check-in EVERY interaction with the staff has been warm and welcoming! We own 3 weeks and are Platinum and both were acknowledged by multiple staff members! I have made comments in the past about the Platinum Hotel status not being recognized at the timeshare... More

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Marilla, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We are owners in Florida and exchanged weeks for our stay. Check in was terrible! Our room wasn't ready and the front desk and check staff at the dock were rude and not helpful at all. Started our vacation off on sour note especially since we were traveling with two small children. The rest of our stay was great! The... More

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New Y
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed here on our honeymoon and we had a pretty good stay, despite the repairs to the pool. The restaurants were adequate, as was the room, but nothing special. We did have a discounted rate, so we were more our less happy. The bell staff and front office staff were attentive but the housekeepers not so... More

Was this review helpful? Yes 2
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I want to apologize for the way our housekeepers behaved on the morning you were checking out. This is not our standard process and I’m sorry they awoke you. I’m glad you had a nice trip and you appreciated our attentive staff. Thank you for sharing your helpful feedback with me. More

Wexford, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Such a beautiful place! We are a family of 5 and stayed in one of the 3BR villa units. Taking the Westin ferry was a great way to start our vacation! The place was wonderful! Lots of space, beautiful patio with our own private pool and grill. The public pool area is fantastic, food at the pool bar was delicious.... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for taking the time to share your review of our resort on TripAdvisor. I’m glad you and your family enjoyed the ferry ride to the resort and the 3 bedroom villa was sufficient for your stay. It was also nice to see how you enjoyed the main pool area and our Snorkels Restaurant along. See you next trip. More

Portland Maine
Top Contributor
71 reviews 71 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Wonderful vacation from beginning to end. Traveled with my husband and stayed on the hillside in building 33. Studio. Well equipped and very comfortable. We prefer the hillside so we can park our jeep outside the door. We took the Westin ferry from the airport...it was a lovely boat ride. Was greeted by Neil at the Westin. He was incredibly... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

It was so nice to read your review and feel how wonderful your stay was with us. I’m glad you enjoyed everything on your trip from the ferry ride to the resort to your villa with the semi-private pool and parking right outside your door. I appreciate you recognizing one of our associates that stood out on property. We too... More

Fort Lauderdale, Florida
Contributor
18 reviews 18 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The front desk staff went above and beyond and the 3 bedroom, three bathroom villa in which we stayed was gorgeous! The bar staff was great and the service was excellent! We had read some recent reviews that we negative, but we had an incredible time and will definitely be back! Easy to get shuttles and taxis anywhere!

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for choosing our resort for your stay. I’m pleased we exceeded you expectations and you received excellent service from our staff. I’m glad you decided to stay with us despite some negative reviews as it sounds as you were very satisfied with your stay. Thank you for sharing. I hope you can make it back for another visit. More

Saint Louis, Missouri
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

After staying in a 3-star hotel in St Thomas for 4 days, we transferred to St John and stayed at the Westin. We were supposed to go back to St Thomas Charlotte Amalie but decided to stay until our last day. Hotel Room was really nice and the bed and pillows were sooo comfy it made me sleep right away.... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for choosing The Westin St. John Resort as part of your VI vacation experience. It was nice to hear your expectations were met and you decided to extend you stay. I’m glad you enjoyed the amenities and our friendly staff. We look forward to welcoming you back next year. More

Gibbsboro, New Jersey, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Last year we stayed at the Westin in Cancun Mexico. Great time. We decided to stay in St. John so as Starwood owners we chose the Resort and Villas in Cruz Bay. We could not have been happier. Staff was great, and the room is everything we have come to expect from this brand. Spacious, clean and comfortable are just... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for sharing your great review and recommendation on staying at our resort. I am delighted to hear you enjoyed the villa you stayed in and it had all the comforts you appreciate and expect from the Westin brand. We look forward to your next stay. More

Senior Contributor
44 reviews 44 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We shared a villa with friends. There was plenty of room for more people. The accommodations were first class. Our interaction with the staff was perfect from check in to check out. We highly recommend this property as a base of operations to explore this lovely island.

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

It was a pleasure to read your review and hear how satisfied you were with your accommodations and our friendly staff. Thank you for taking the time to share your recent experience at our resort. I hope you can make it back in the near future. More

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Hotel Summarization (Beta)

What travelers say

  • Golf cart(39)
  • Very nice(34)
  • Mango Deli(22)
  • Bedroom villa(21)
  • Hotel room(19)
  • Beach cafe(11)
  • Grounds were beautiful(6)
  • Public ferry(5)
  • Would highly recommend(5)
  • ST THOMAS(5)

Additional Information about Westin St. John Resort & Villas

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Westin St. John Resort & Villas 4*
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Also Known As:
Westin St. John Resort And Villas
Westin St. John Resort & Villas Hotel Cruz Bay
Westin Cruz Bay
Cruz Bay Westin
St John Westin
Westin St. John Resort & Villas Cruz Bay

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