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Westin St. John Resort & Villas

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P.O. Box 8310, Cruz Bay 00831, St. John
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Best prices for: 1 room 1 guest
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Westin St. John Resort & Villas
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Westin St. John Resort & Villas
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2,159 reviews from our community

Traveler rating
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    325
    202
    137
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
33 reviews 33 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed yesterday NEW

My husband and I were on St. John for 5 days and really loved it so wanted to check out the property at the Westin to see if we would enjoy staying there in the future..or may be return for dinner that evening. We had a rental car for the day. We could not get thru the gate!!! The guard... More 

Was this review helpful? Yes 2
Philadelphia, Pennsylvania, United States
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I booked the hotel on points, and we had a great time. The hotel had just recently been renovated, and it showed. The room was fantastic, and the hotel staff were great. It had all the amenities that we were looking for, and it was easy to catch a cab to and from various places on the... More 

Was this review helpful? Yes 2
Kansas City, Missouri
Contributor
14 reviews 14 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We visited in February 2014 on Starwood points. The hotel was under construction and we got one of the rooms that had been renovated, although it was underwhelming for having been renovated. The beach was not nice, very cloudy water and full of sea grass. Every time we spoke with the concierge, we were pitched a time share dinner. I... More 

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Kansas City, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband, 2 year old son and myself had a fabulous time in St. John! We stayed at the Westin. Our room was clean and the pool was a hit with our son. I want to give a shout out to the staff at Lemongrass as everyone was so nice for breakfast each morning, especially KiKi. We ended up asking... More 

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I’m so glad you had such a refreshing time at our resort. I was very pleased to hear what a great impact one of our associates had on your stay. We look forward to welcoming you back for another renewing experience. More 

pa
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 15th year vacationing at this resort We bought a timeshare and come back every year. The Westin is in the final stages of a $50 million renovation to the resort. The changes are fabulous. The grounds and newly built timeshares are beautiful. The old beach bar restaurant has been redone and is now an air conditioned enclosed... More 

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for being a loyal, valued guest and owner. We are very proud of the improvement we have made to the resort and are very pleased you appreciate the work we have completed as well. We look forward to seeing you again next year. More 

Providence, Rhode Island
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin at St. John is conveniently located near Cruz Bay and not far from the most beautiful beaches on the island. We stayed in a studio villa with our two children and loved the access to the small pool close to our unit, large pool at the main resort, and the equipped kitchen and washer/dryer. The staff was super... More 

Was this review helpful? Yes 4
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I’m glad you enjoyed the convenience of having a pool located next to your villa with the option to go to the main pool at the resort. I was proud to hear of the exceptional care that was extended to you in your time of need by one of our associates. Thank you for sharing your experience and we look... More 

Aurora, Illinois
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently came back (4/21) from a week long stay at Westin Resort & villas. We were traveling with my Mother so we had a 2 bedroom unit. We stayed in the new Coral villas and the appointments were perfect inside. They made good use out of all the space inside. The management of the resort should be commended..... their... More 

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

Thank you for your feedback on our new Coral Vista villas. I’m pleased you enjoyed the layout and the apportioned use of space. It was wonderful to hear one of our associates went above and beyond to make your stay more enjoyable. Thank you for sharing a review on TripAdvisor and I hope we can welcome you back in the... More 

Chicago, Illinois
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We've stayed at Starwood properties all over the world, but this is the only island resort we've tried and it was a last minute plan over the Christmas/New Year's 2014/15 holiday, so maybe that has something to do with our less than happy experience. Overall, it's a beautiful resort, but... Upon arrival, we found that our room was in the... More 

Was this review helpful? Yes 4
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I’m sorry that your holiday stay with us was not up to your expectations. The holiday season is an especially busy time for families to stay with children. Since this is the case we try to feature some additional family activities to keep everyone busy during their stay. I hope your next vacation is the experience you are looking for.... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I stayed in room last week, meeting my brother and his family, who were staying in villas. Our room was a huge disappointment, dated and dirty. HUGE difference between hotel/villas. Spoke to on duty manager, no help.I received email from manager, Mr. Rodriguez, requesting more info. I responded 3 days ago, heard nothing back.

Was this review helpful? Yes 2
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

I am very sorry that you feel your stay at our resort was a disappointment. Our goal it to have you leave feeling refreshed and this doesn’t sound like it happened to you. Please accept my apologies for the manager’s lack of response. If you would like to discuss this further please contact me at stjon.01098@westin.com. More 

Atlanta
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
181 helpful votes 181 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first trip to St. John and I will take some time to describe details and address questions that other first time visitors may have. •If you are a US citizen and fly directly from the US you don’t go through customs when you arrive. You walk straight to the baggage claim area and the Westin desk is... More 

Was this review helpful? Yes 6
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review

It sounds like you had a nice trip and you learned the lay of the land. Thank you for taking the time to write such an informative review. I know that first time guests will find it very helpful in making some decisions. Thank you for choosing the Westin St. John Resort for your vacation stay. More 

Hotel Review Summarization

What travelers say

  • Golf cart(13)
  • Very nice(5)
  • Mango Deli(5)
  • Hotel room(5)
  • Bedroom villa(4)
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The Hotel (9)

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