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Castle Hotel

Castle Street, Merthyr Tydfil CF47 8BG, Wales
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Castle Hotel
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121 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (22)
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SE Kent UK
Reviewer
5 reviews 5 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I stayed here on the recommendation of bike park wales. My first stay here was ok but this was really bad. On check in we were greeted by a guy telling us how tired he was as it was carvery day. Not really interested in how bad your day was mate! Room was a shocker frayed carpet, poor bed that... More 

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Nottingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Where do I start.... No parking facilities. Room is not very clean. Toilet seat won't stay up. OK if you are a lady I suppose. No cold water from tap in basin. Turn it on and a trickle comes out. Bed is a nasty cheap double with a hardwood type box base. I could hear occupants from above and to... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

We were moved to this hotel as its sister hotel didn't have hot water or heating. We checked in at The Castle at 10.45pm on a Saturday night, our room on 3rd floor was more tired than we were! Drab, and a complete mismatch of everything you could think of, but hey, it was only cheap....and then we found that... More 

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Peterborough, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 3, 2015

stayed with my hubby on Saturday and sunday night, requested a smoking room and given 212, room was spotless if a little tired , everything you need. water red hot, flat screen tv tea and coffee. ate in bar first night an eye opener, food was great, waitress friendly so decided to take son and friend to the carvery on... More 

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1 review
4 of 5 stars Reviewed December 8, 2014

Recently came to the hotel for a Sunday lunch, food was brilliant and the waitresses were on top form, for quite a busy Sunday afternoon everything seemed to run very well, great food, great staff, can't wait to come here again!

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Cardiff, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 7, 2014

We've been to the Castle Hotel for Sunday lunch as part of a pre - booked party of 40 people. The food was stunning; the carvery was delicious and dessert was very nice - and reasonably priced. The service was another matter... The waiting staff only had to clear main plates, take orders and serve dessert. The orders for a... More 

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castlestreet, Owner at Castle Hotel, responded to this review

We apologize that you were not left feeling completely satisfied following your visit to the Castle Hotel. Our Sunday carvery is very popular in the local community and serving hundreds of meals every weekend are staff are both favored by the locals and have extensive experience serving large groups. On this occasion, serving 40 guests desserts without any pre-order there... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 3, 2014

I booked a night in this hotel and all I can say is never agan close it down asap loud music till 2 am and on a Friday night it is like a night club and staff are slags and the manager is a teat he needs to be sent back home

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 16, 2014

what can i say dated thats an understatement, i half expected Gene Hunt to burst in and arrest me ,no hot water in the hand basin and i mean no water nothing wasn't working, and the cold tap made the funniest nose, the shower mmmm ok if your short and well it was like standing under a leaking pipe only... More 

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1 review
1 of 5 stars Reviewed November 16, 2014

Absolutely disgusted with the place hotel manager totally shamed us my daughters didnt even eat they meal I wount be eating there again and I will not be booking a room there this weekend staff need sorting out dress wise ie yellow shirts that should be white tamping and my day has been ruined

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1 review
4 of 5 stars Reviewed October 18, 2014 via mobile

We came for a workshop in a closer location. Last minute booking was possible. Upon arrival got to know parking is available in near by common park. 3.50 for 24 hours. Room was ok but not sure for that 49£. Probably 30 would be fair.heating,beds,tv,tea and coffee and room service good enough.If you order meals to room it will cost... More 

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