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The Ritz-Carlton Club, St. Thomas

Certificate of Excellence
Great Bay, 00802, St. Thomas
The Ritz-Carlton Club, St. Thomas
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140 reviews from our community

Traveler rating
    102
    31
    4
    1
    2
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76
39
Solo
0
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Ritz-Carlton Club, St. Thomas
See the most recent reviews
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2014

We have stayed many times at the Ritz, both the hotel and residence side, and are always treated like family. The service is impeccable, the food amazing, views incomparable and the beaches astounding. We order room service every morning for the kids to arrive at a certain time, and it is always delivered on time so they can make it... More 

Was this review helpful? Yes 3
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Trudy Q, Many thanks for your great review! I am so happy to hear that you and your lovely family had a great time at the Ritz-Carlton Club, St. Thomas. At the Ritz-Carlton Club we strive to make you feel right at home! Family is VERY important and I am so happy that you received that impression. I'm so... More 

Florida
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 11, 2014

Two words: pure paradise! Stayed back-to-back at Marriott's Frenchman's Reef and the Ritz, and there was absolutely NO comparison (Frenchman's is maybe a 3.5 star property vs. 5 for Ritz), the Ritz won hands-down in about every category. This property and the staff are amazing, one of the most relaxing trips we've taken for awhile, you WILL be pampered here.... More 

Was this review helpful? Yes 6
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Adrian123845, Two Words: Thank you! I am so glad to hear that you had a terrific time at the Ritz-Carlton Club, here in beautiful and sunny St. Thomas. Thanks for your fantastic review! I'm glad to hear that the Ritz-Carlton Club staff met your needs. Hey, what's a trip to St. Thomas without visiting its sister island, St. John?... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2014

First let me say that I have never stayed at a Ritz Carlton property prior to this visit. My wife and I had very high expectations and they were met or surpassed in every aspect of our vacation. This hotel specializes in customer service and your satisfaction is their goal. Our room was very clean with a great view. The... More 

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Glenn M, It makes me really happy to hear that your very first time at the Ritz-Carlton Club exceeded you and your wife's expectations! Sure sounds like you had a great time while on property. We hope to see you again real soon! More 

Matawan, New Jersey
Top Contributor
126 reviews 126 reviews
31 hotel reviews
183 helpful votes 183 helpful votes
5 of 5 stars Reviewed July 17, 2014

This was my 2nd stay at this property and I enjoyed it just as much as my first. We stayed in a 2 bedroom in the Kava building. I requested the Jasmine due to back issues and not being able to walk up and down that hill every time I needed to go into the room. I made sure to... More 

Was this review helpful? Yes 2
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Sugarmag 13, I'm happy to hear that your second stay at the Ritz-Carlton Club was just as good as the first. When are you coming down again? As they say, the third time is the charm! Sorry to hear that you did not get the requested Jasmine building, the Ritz-Carlton Club is usually very good at fulfilling these requests... More 

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

Spent 3 weeks here as a summer getaway. LOVED it. Fun snorkeling just steps from beach chair. Sea Urchins, too. Very close to shore. Good idea to float around with a snorkel until you get to know the beach. Food in restaurants was amazing. Spa was amazing. Hobie Cats were awesome with good breeze. The sunset cruise on their ship... More 

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear spazzinjasmine Wow! It looks like your trip can be summed up in one word: AMAZING! I'm glad to hear that you had a great time at the Ritz-Carlton Club, St. Thomas. Thank you for such a warm and positive review; it sure brought brightened up my drab day. Did you enjoy the hors d'oeuvres on the sunset cruise? I... More 

Los Angeles, California
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 2, 2014

This was our first experience with any Ritz Carlton. When looking at options I fully researched all properties in St Thomas and read all the TripAdvisor reviews. The Residence option worked well for us as we had 3 families... adult children and small grandchildren. We booked 2 units, 1 3 bdr and 1 2 bdr. I started the process over... More 

Was this review helpful? Yes 3
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear crzycalifornialady, Many thanks for your great review of the Ritz-Carlton Club, St. Thomas! I am pleased to hear that you had a wonderful time while on property. Sorry that we were not able to accommodate your Two Bedroom Center request, we do try our absolute best to fulfill our Guests' requests. I am, however, happy to hear that you... More 

Tampa, Florida
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 1, 2014

After much research decided to stay in the Club section as this was hands down a better choice than the hotel when travelling with 6 people. Stayed in a 3 bedroom 3.5 bath unit for a week. It was beautifully appointed and the views from the balconies were amazing. Housekeeping came twice daily which was a nice perk. The entire... More 

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Yvette M, Many thanks for your great review of the Ritz-Carlton Club, St. Thomas. I am glad to hear that you had a wonderful time while on property and that the staff was able to accommodate you. We look forward to having you at the Ritz-Carlton Club, St. Thomas again! More 

Irvine, California
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 30, 2014

This is our first time staying at any Ritz Carlton Club. We traded our Marriott Premier Vacation points. Stayed for a week in November. Was worried because St. Thomas is a known tourist "mecca" and that was not the experience we were looking for. The Club is a beautiful club located on the opposite side from all the bustle, only... More 

Was this review helpful? Yes 2
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Dhtreat, I am glad to hear that you enjoyed your stay at the Ritz-Carlton Club; thank you for booking your first Ritz-Carlton Club getaway on St. Thomas! As you mentioned St. John in your review, the next time you are on St. Thomas, you can take a ferry to this beautiful island and enjoy the scenery. There are also... More 

Newport Beach, California
Contributor
16 reviews 16 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 26, 2014

We stayed here recently celebrating my husband's birthday with our 3 adult children and spouses. Prior to booking, we had looked at numerous hotel and rental options. Their rates may seem high comparative to a villa for a family; however, for the price, all included, we don't think we could have made a better choice. Getting to and from the... More 

Was this review helpful? Yes
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear squaredeal16, First off, happy belated birthday to your husband! I am glad to hear that the staff and housekeeping kept you and your family happy during your stay at the Ritz-Carlton Club, St. Thomas. I sorry to hear of the problems you encountered while trying to make restaurant reservations and book a private day charter through one of the... More 

Darnestown, Maryland
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 1, 2014

We spent Easter week at the Ritz with our 2 children, ages 13 and 10. Everything about the experience was first rate, from check in to (sadly) check out. Checking in was a breeze, even during an extremely busy time. The bell staff is exemplary, making sure that a large amount of luggage and groceries was efficiently transported to our... More 

Was this review helpful? Yes
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Larryope, Your great review, positive attitude, and excitement over the Club, put a warm smile on my face. I am thrilled to hear that you had a great time at the Ritz-Carlton Club, St. Thomas and that you thoroughly enjoyed your experiences while on property, especially the service and friendliness of the staff and upper management. I am sure... More 

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