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All 4 East End accommodations

The Ritz-Carlton Club, St. Thomas

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Great Bay, 00802, St. Thomas
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5,000 AA Miles per Week
The Ritz-Carlton Club, St. Thomas
Certificate of Excellence 2014
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111 reviews from our community

Traveler rating
    81
    24
    4
    1
    1
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59
32
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2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
  • All months
    (111)
  • Mar-May only
    (36)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (25)
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1 review
5 of 5 stars Reviewed 1 week ago

We have stayed many times at the Ritz, both the hotel and residence side, and are always treated like family. The service is impeccable, the food amazing, views incomparable and the beaches astounding. We order room service every morning for the kids to arrive at a certain time, and it is always delivered on time so they can make it... More

Was this review helpful? Yes
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Trudy Q, Many thanks for your great review! I am so happy to hear that you and your lovely family had a great time at the Ritz-Carlton Club, St. Thomas. At the Ritz-Carlton Club we strive to make you feel right at home! Family is VERY important and I am so happy that you received that impression. I'm so... More

Florida
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 11, 2014

Two words: pure paradise! Stayed back-to-back at Marriott's Frenchman's Reef and the Ritz, and there was absolutely NO comparison (Frenchman's is maybe a 3.5 star property vs. 5 for Ritz), the Ritz won hands-down in about every category. This property and the staff are amazing, one of the most relaxing trips we've taken for awhile, you WILL be pampered here.... More

Was this review helpful? Yes 4
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Adrian123845, Two Words: Thank you! I am so glad to hear that you had a terrific time at the Ritz-Carlton Club, here in beautiful and sunny St. Thomas. Thanks for your fantastic review! I'm glad to hear that the Ritz-Carlton Club staff met your needs. Hey, what's a trip to St. Thomas without visiting its sister island, St. John?... More

las Vegas, NV
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed August 6, 2014

For luxury Travelers: The units are large and are furnished down to the knives and forks in the kitchen. You'll save a lot of money on drinks making them yourself, and the unit has a full kitchen as well as access to all the hotel's facilities. I have owned at MGM Signature in Las Vegas, and if you have stayed... More

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Traderprofit, Many thanks for your wonderful review of the Ritz-Carlton Club, St. Thomas! Thanks for taking the time out to mention the furnished Residences (something that most reviews leave out). The MGM in Las Vegas sounds great! I'm glad to hear that the Ritz-Carlton Club's level of quality is the same as the MGM! Hope you had a great... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

First let me say that I have never stayed at a Ritz Carlton property prior to this visit. My wife and I had very high expectations and they were met or surpassed in every aspect of our vacation. This hotel specializes in customer service and your satisfaction is their goal. Our room was very clean with a great view. The... More

Was this review helpful? Yes
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Glenn M, It makes me really happy to hear that your very first time at the Ritz-Carlton Club exceeded you and your wife's expectations! Sure sounds like you had a great time while on property. We hope to see you again real soon! More

Matawan, New Jersey
Top Contributor
101 reviews 101 reviews
29 hotel reviews
176 helpful votes 176 helpful votes
5 of 5 stars Reviewed July 17, 2014

This was my 2nd stay at this property and I enjoyed it just as much as my first. We stayed in a 2 bedroom in the Kava building. I requested the Jasmine due to back issues and not being able to walk up and down that hill every time I needed to go into the room. I made sure to... More

Was this review helpful? Yes
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Sugarmag 13, I'm happy to hear that your second stay at the Ritz-Carlton Club was just as good as the first. When are you coming down again? As they say, the third time is the charm! Sorry to hear that you did not get the requested Jasmine building, the Ritz-Carlton Club is usually very good at fulfilling these requests... More

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed July 12, 2014

Spent 3 weeks here as a summer getaway. LOVED it. Fun snorkeling just steps from beach chair. Sea Urchins, too. Very close to shore. Good idea to float around with a snorkel until you get to know the beach. Food in restaurants was amazing. Spa was amazing. Hobie Cats were awesome with good breeze. The sunset cruise on their ship... More

Was this review helpful? Yes
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear spazzinjasmine Wow! It looks like your trip can be summed up in one word: AMAZING! I'm glad to hear that you had a great time at the Ritz-Carlton Club, St. Thomas. Thank you for such a warm and positive review; it sure brought brightened up my drab day. Did you enjoy the hors d'oeuvres on the sunset cruise? I... More

Los Angeles, California
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 2, 2014

This was our first experience with any Ritz Carlton. When looking at options I fully researched all properties in St Thomas and read all the TripAdvisor reviews. The Residence option worked well for us as we had 3 families... adult children and small grandchildren. We booked 2 units, 1 3 bdr and 1 2 bdr. I started the process over... More

Was this review helpful? Yes 2
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear crzycalifornialady, Many thanks for your great review of the Ritz-Carlton Club, St. Thomas! I am pleased to hear that you had a wonderful time while on property. Sorry that we were not able to accommodate your Two Bedroom Center request, we do try our absolute best to fulfill our Guests' requests. I am, however, happy to hear that you... More

Tampa, Florida
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 1, 2014

After much research decided to stay in the Club section as this was hands down a better choice than the hotel when travelling with 6 people. Stayed in a 3 bedroom 3.5 bath unit for a week. It was beautifully appointed and the views from the balconies were amazing. Housekeeping came twice daily which was a nice perk. The entire... More

Was this review helpful? Yes
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Yvette M, Many thanks for your great review of the Ritz-Carlton Club, St. Thomas. I am glad to hear that you had a wonderful time while on property and that the staff was able to accommodate you. We look forward to having you at the Ritz-Carlton Club, St. Thomas again! More

Irvine, California
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 30, 2014

This is our first time staying at any Ritz Carlton Club. We traded our Marriott Premier Vacation points. Stayed for a week in November. Was worried because St. Thomas is a known tourist "mecca" and that was not the experience we were looking for. The Club is a beautiful club located on the opposite side from all the bustle, only... More

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Dhtreat, I am glad to hear that you enjoyed your stay at the Ritz-Carlton Club; thank you for booking your first Ritz-Carlton Club getaway on St. Thomas! As you mentioned St. John in your review, the next time you are on St. Thomas, you can take a ferry to this beautiful island and enjoy the scenery. There are also... More

Newport Beach, California
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 26, 2014

We stayed here recently celebrating my husband's birthday with our 3 adult children and spouses. Prior to booking, we had looked at numerous hotel and rental options. Their rates may seem high comparative to a villa for a family; however, for the price, all included, we don't think we could have made a better choice. Getting to and from the... More

Was this review helpful? Yes
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear squaredeal16, First off, happy belated birthday to your husband! I am glad to hear that the staff and housekeeping kept you and your family happy during your stay at the Ritz-Carlton Club, St. Thomas. I sorry to hear of the problems you encountered while trying to make restaurant reservations and book a private day charter through one of the... More

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Additional Information about The Ritz-Carlton Club, St. Thomas

Address: Great Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Number of rooms: 55
Also Known As:
The Ritz-Carlton Club, St. Thomas Hotel u.s. Virgin Islands
The Ritz-Carlton Club, St. Thomas U.S. Virgin Islands

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