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The Ritz-Carlton Club, St. Thomas

Certificate of Excellence
Great Bay, 00802, St. Thomas
The Ritz-Carlton Club, St. Thomas
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147 reviews from our community

Traveler rating
    109
    31
    4
    1
    2
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78
42
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Amarillo, TX
Level Contributor
137 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We consider the Ritz Club on St Thomas our second home... and have been coming here as members two to three times a year for over 10 years! Always a great experience... Top quality suites and service... but avoid on site dinning... there is far better throughout the island! The pools are great although the beach is a bit small.... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

spent one week in their Destination Club with another couple. Had a beautiful 3 bedroom condo overlooking the beach and ocean. Everything was perfect at the Ritz. Dined overnight at one of their restaurants to supurb cuisine and great wine lists. Meet the Director of Club Services Jonathan Driver while on our stay and he went out of his way... More 

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Neumon G, Many thanks for your review of the Ritz-Carlton Club here in Sunny St. Thomas. I am so glad to hear that you had a great time while on property; looks had you had some great dining experiences as well! Jonathan Driver is one of the best! Hope to see you again real soon! More 

Dover, New Hampshire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you have the chance to stay at this property don't pass it up! The rooms are spacious, well decorated, and well maintained. Three large balconies and one large enough for a dining table and lounge chairs. Beautiful views from both bedrooms and the living room and we had three baths and full kitchen with modern appliances. The beach area... More 

Was this review helpful? Yes 2
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Personal attention to customer service is the hallmark of every member of the staff. Earle, Tabari, Emma, Nadine, Al, Charlesworth, Jonathan and the list goes on of an unbelievably caring and outstanding team that goes the extra mile to make our visits "The Best". The accommodations are "Ritz-Carlton" Class, the view is breathtaking, but the staff takes the trip to... More 

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Mdgunn, Many thanks for your wonderful review of the Ritz-Carlton Club here in sunny St. Thomas. Thanks for your great words about the staff; they sure do all that they can to ensure that our Guests have a great time while on property. The view is quite picturesque, isn't it? So glad that you enjoyed your time. WE look... More 

St. John
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We thoroughly enjoyed our stay and all the amenities, the comfort, the luxury, the floor plan. All in all, it's an amazing "Vacation Club" and really top notch. The unit have a great layout and perfect view. ONE RED FLAG (isolated incident for our stay but disappointing): our African-American friends, who were staying with us, were the absolute only people... More 

Was this review helpful? Yes 2
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Aquablue73, Many thanks for your review of the Ritz-Carlton Club here in St. Thomas. I am so sorry to hear about your African-American friends being singled out; this is the first time I have heard of something like this. I hope this situation didn't ruin your trip. Hope to see you again real soon. More 

Geneva, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been vacationing at this resort for at least 10 years and can't wait to return. Matt McCormick has been extremely helpful in finding the perfect accommodations for us. The rooms in the residences are spacious and beautifully decorated and maintained. The property is spotless and luxurious with great views and many activities available. In addition the people who... More 

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Robin P, Many thanks for your review of the Ritz-Carlton Club here in Sunny St. Thomas. It is always great to have you spend some time with us at the Club. Many thanks for your kind words toward the staff; they sure do go out of their way to make our Guests feel at home. I am so glad... More 

Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Exquisite service and good sailing at the bay. The US Virgin Islands is a true paradise if Money is no issue. The service is US standard and that is far beyond what we know in Europe. Denmark who was a colonial power from 1672-1917 never really meant much to the islands.

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Elevskolen, Many thanks for your review. We always enjoy having visitors from Europe! Hope you had a great time!!! More 

Norwalk, Connecticut, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Instead of staying at the hotel part, I decided to stay in the residence. This was the BEST decision. The residences come with all of the amenities of the hotel - room and maid service, but also come with washer and dryer and fully equipped kitchen. I chose the 3 bedroom. It has two master suites with balconies an additional... More 

Was this review helpful? Yes 2
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Frances C, Many thanks for your wonderful review of the Ritz-Carlton Club here in tropical St. Thomas. We are so glad to hear that you chose the Residence side of the property; it sure is nice isn't it? I hope you took a ferry to St. John or the BVI! Hope you had fun while you were on property.... More 

Santo Domingo
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 19, 2015

I went to the Virgin Islands with a friend to celebrate his 50th birthday. We decided to treat ourselves to the Ritz-Carlton. And it more than lived up to it's reputation. We stayed in the two-bedroom suite. It was quite spacious and beautifully-furnished. The spa, for me, was the highlight of the trip. I had one of the best massages... More 

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Bigblatino, Many thanks for your great review of the Ritz-Carlton Club here in sunny St. Thomas. Happy belated 50th to your friend! So glad to hear that you enjoyed your stay while on property. Yes, Al is great isn't he? Hope to see you again real soon! More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 15, 2015

My recent stay at the Ritz-Carlton Club in lovely St. Thomas was simply amazing! Prior to booking, I had doubts about going through a third party agent. I decided to go through with it however, and the service that I received from Mr. Matthew McCormack was top notch. I highly suggest reaching out to him (mattusvi@yahoo.com) if you are interested... More 

Was this review helpful? Yes 3
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Marcus A, Many thanks for your wonderful review of the Ritz-Carlton Club herein sunny St. Thomas and for your kind words. Thanks for your kind words regarding the staff as well, as they go above and beyond for all of our Guests. I hope you had a great time while on property and we look forward to seeing you... More 

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