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All 4 East End accommodations

The Ritz-Carlton Club, St. Thomas

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Great Bay, 00802, St. Thomas
Hotel amenities
The Ritz-Carlton Club, St. Thomas
Certificate of Excellence 2014
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116 reviews from our community

Traveler rating
    85
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Fort Worth, Texas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I am currently staying at the Ritz club and couldn't be more disappointed. Ive never stayed at a Ritz property so perhaps my expectations were too high but the service staff here are beyond terrible. You should never expect a meal at any one of their over priced restaurants to take less two hours. Every time we sat down to... More

Was this review helpful? Yes 6
Wyomissing, Pennsylvania
Top Contributor
325 reviews 325 reviews
28 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Ritz-Carlton Club is first-rate everything. We arrived Friday evening in torrential downpours and flooding, but once we pulled in--everything has been phenomenal. We were warmly greeted and taken to our condo--a fifth floor with a fantastic view, the condo spacious and tastefully decorated. I cannot find one complaint! (well, maybe the big iguana on the beach, but he lived... More

Was this review helpful? Yes 2
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Annehassel, Many thanks for your wonderful review of the Ritz-Carlton Club, St. Thomas. Glad to hear that you had an amazing time the second you pulled up to the property. The Iguana's on the property pretty much mind their own business; I'm sure they were enjoying the Club just as much as you lol. You were writing this review... More

Woodbridge, Virginia
Contributor
16 reviews 16 reviews
8 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As the months start to turn cold here on the East Coast, I found myself daydreaming of our trip last year to St. Thomas. My wandering imagination reminded me that I never did write a review of my trip, and I felt that I owed it to you to share our experience, even if it's significantly belated. First off, let... More

Was this review helpful? Yes 19
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear AidanD55, Many thanks for your amazing review. Better late than never right? Thanks so much for distinguishing between the Ritz-Carlton Club and the Ritz-Carlton Hotel. I'm sure that will be very helpful to a lot of people! Much appreciated! Just to answer some of the questions you may have, the Residences at the Club are rented out by the... More

Alabama
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 20, 2014

We stayed at the vacation club here and it was absolutely perfect. Staff is wonderful and property is lovely. It was truly the most relaxing vacation ever. The food at all the restaurants was very good as well.

Was this review helpful? Yes 3
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Oliver5dogs, Many thanks for your wonderful review of the Ritz-Carlton Club, St. Thomas. I am pleased to hear that you enjoyed your stay. Hope you took lots of pictures of the lovely property to show to all of your friends and family. Please do come back soon! More

Washington DC, District of Columbia
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 12, 2014

My review is actually for the Grand Palazzo Club, which is located on the property of The Ritz Carlton (residence side), but owned by a third party and therefore not promoted by Hotel staff. This trip is our fourteenth to the hotel and last night's dinner was by far our best meal ever. In fact, the entire experience was amazing.... More

Was this review helpful? Yes 10
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear RBN03, Many thanks for your wonderful review of the Grand Palazzo Club. The food there is AMAZING isn't it? For me, one of the perks about living so close to the Club is that I can dine at the Grand Palazzo Club whenever I feel like! I hope you enjoyed your vacation and you are planning another one real... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 19, 2014

We have stayed many times at the Ritz, both the hotel and residence side, and are always treated like family. The service is impeccable, the food amazing, views incomparable and the beaches astounding. We order room service every morning for the kids to arrive at a certain time, and it is always delivered on time so they can make it... More

Was this review helpful? Yes 3
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Trudy Q, Many thanks for your great review! I am so happy to hear that you and your lovely family had a great time at the Ritz-Carlton Club, St. Thomas. At the Ritz-Carlton Club we strive to make you feel right at home! Family is VERY important and I am so happy that you received that impression. I'm so... More

Florida
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 11, 2014

Two words: pure paradise! Stayed back-to-back at Marriott's Frenchman's Reef and the Ritz, and there was absolutely NO comparison (Frenchman's is maybe a 3.5 star property vs. 5 for Ritz), the Ritz won hands-down in about every category. This property and the staff are amazing, one of the most relaxing trips we've taken for awhile, you WILL be pampered here.... More

Was this review helpful? Yes 6
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Adrian123845, Two Words: Thank you! I am so glad to hear that you had a terrific time at the Ritz-Carlton Club, here in beautiful and sunny St. Thomas. Thanks for your fantastic review! I'm glad to hear that the Ritz-Carlton Club staff met your needs. Hey, what's a trip to St. Thomas without visiting its sister island, St. John?... More

las Vegas, NV
Top Contributor
55 reviews 55 reviews
41 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed August 6, 2014

For luxury Travelers: The units are large and are furnished down to the knives and forks in the kitchen. You'll save a lot of money on drinks making them yourself, and the unit has a full kitchen as well as access to all the hotel's facilities. I have owned at MGM Signature in Las Vegas, and if you have stayed... More

Was this review helpful? Yes 2
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Traderprofit, Many thanks for your wonderful review of the Ritz-Carlton Club, St. Thomas! Thanks for taking the time out to mention the furnished Residences (something that most reviews leave out). The MGM in Las Vegas sounds great! I'm glad to hear that the Ritz-Carlton Club's level of quality is the same as the MGM! Hope you had a great... More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2014

First let me say that I have never stayed at a Ritz Carlton property prior to this visit. My wife and I had very high expectations and they were met or surpassed in every aspect of our vacation. This hotel specializes in customer service and your satisfaction is their goal. Our room was very clean with a great view. The... More

Was this review helpful? Yes 1
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Glenn M, It makes me really happy to hear that your very first time at the Ritz-Carlton Club exceeded you and your wife's expectations! Sure sounds like you had a great time while on property. We hope to see you again real soon! More

Matawan, New Jersey
Top Contributor
103 reviews 103 reviews
29 hotel reviews
179 helpful votes 179 helpful votes
5 of 5 stars Reviewed July 17, 2014

This was my 2nd stay at this property and I enjoyed it just as much as my first. We stayed in a 2 bedroom in the Kava building. I requested the Jasmine due to back issues and not being able to walk up and down that hill every time I needed to go into the room. I made sure to... More

Was this review helpful? Yes 2
Matthew M, Owner at The Ritz-Carlton Club, St. Thomas, responded to this review

Dear Sugarmag 13, I'm happy to hear that your second stay at the Ritz-Carlton Club was just as good as the first. When are you coming down again? As they say, the third time is the charm! Sorry to hear that you did not get the requested Jasmine building, the Ritz-Carlton Club is usually very good at fulfilling these requests... More

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Additional Information about The Ritz-Carlton Club, St. Thomas

Address: Great Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Number of rooms: 105
Also Known As:
The Ritz-Carlton Club, St. Thomas Hotel u.s. Virgin Islands
The Ritz-Carlton Club, St. Thomas U.S. Virgin Islands

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