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Sugar Bay Resort & Spa

4.0 of 5 6500 Estate Smith Bay, 00802, St. Thomas
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Sugar Bay Resort & Spa
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Sugar Bay Resort & Spa
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2,685 reviews from our community

Traveler rating
    619
    829
    478
    401
    358
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540
1,059
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90
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (582)
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There are newer reviews for Sugar Bay Resort & Spa
See the most recent reviews
Moore,Oklahoma
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I like many others think the bad reviews on this place are ubsurd, I've been here almost a week and have the greatest experiences with the staff and the facility. If you don't like it here you probably can't be happy anywhere. A lot of nearby activities great little beach, truly all inclusive and totally worth the money, I look... More

Was this review helpful? Yes 5
Tonawanda, New York, United States
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lets start by saying that the bad reviews on this place are wrong . We just stayed there from Oct 18th - Oct 25th . Had a great time . The people writing bad reviews are either prima donnas who thinks they needed to be treated like royalty or owners from other local resorts just trying to get people not... More

Was this review helpful? Yes 9
Beavercreek, Ohio
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Like everyone, we were tentative about COMING BACK because of all the bad reviews. My wife and I honeymooned here in 1999 and this time we brought our two kids 12 & 10 Yrs old. We knew that the beach is small and rocky. But believe it or not we love the Sugarbay's beach because it's Small and Rocky. The... More

Was this review helpful? Yes 15
1 review
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 20, 2014 via mobile

We are currently staying at sugar bay for our one year anniversary. We purchased this trip via livingsocial and I can't tell you how happy we are that we did. I am SO happy that we didn't listen to any of the bad reviews because they are insane and stupid. We have had an excellent time so far! We got... More

Was this review helpful? Yes 15
Newport Beach, California, United States
1 review
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 20, 2014

I was extremely nervous and reluctant to stay at Sugar Bay after all the negative reviews I read online. I had a meltdown the night before and almost cancelled my reservations because I was convinced my trip would be ruined as so many others had said their's were. I have to say, that although some of the negative comments were... More

Was this review helpful? Yes 19
1 review
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 20, 2014

We stayed 6 nights with 2 kids 9 and 6. The Rooms: We stayed in an old room and the carpet was not the greatest and the beds weren't very nice, but we did manage to sleep and the shower was functional and the water was hot and I didn't notice it being brown like others have mentioned. If you... More

Was this review helpful? Yes 22
2 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 19, 2014 via mobile

Prior to going on our honeymoon I read some reviews and was automatically put off. Nervous was an understatement. When flying we were told our flight was going to be the last one in to St. Thomas because of an impending hurricane. My anxiety only heightened. Upon arriving we got a lovely glass of champagne and it went smoothly. They... More

Was this review helpful? Yes 18
Over the Rainbow
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed October 19, 2014

First, the GOOD things - -Renovated rooms are lovely. Nice shower and bed. -the view, of course -the pool area is beautiful and well-kept -the omelette guy! -easy to get transportation elsewhere -grounds are well-kept and signage makes it easy to find things -the lobby is beautiful Now, the not so good - -though the rooms and beds are nice,... More

Was this review helpful? Yes 6
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 19, 2014

Room was okay ... Nothing special but the view was amAzing! The bartender at the swim up bar is the best! I had a great time with her, the drinks are amazing try a painkiller :) Cons- the food , for lunch it's the same menu everyday and I would like an option to have food past 10 pm at... More

Was this review helpful? Yes 6
Bloomington, Illinois, United States
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 18, 2014

My family and I stayed at Sugar Bay Resort and Spa 10/6-10/10 2014. We booked this trip through Suzi Davis Travel and Apple Tours. Of the 4 nights we stayed there the hotel had no hot water 3 of them. So we finally received hot water for Thursday mornings showers. This resort was a complete joke from the beginning. First... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Manor house(50)
  • Pool area(49)
  • Very nice(43)
  • Breakfast buffet(24)
  • Great time(22)
  • ST THOMAS(19)
  • Ocean view room(16)
  • Italian restaurant(16)
  • Negative reviews(13)
  • Gift shop(10)

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sugar Bay Resort & Spa 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

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