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Dreams Sugar Bay

6500 Estate Smith Bay, 00802, St. Thomas
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1 room 1 guest
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Dreams Sugar Bay
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404 Reviews from our TripAdvisor Community

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Traveler rating
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140
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Dreams Sugar Bay
See the most recent reviews
Ohio
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading so many negative reviews of this resort both before and after my vacation, I felt compelled to write a review myself. The bottom line is that it exceeded my expectations. I stayed there mid-August for my Step Daughter's wedding and it was beautiful! It was set on the second floor terrace of the resort (already on a cliff)... More 

Was this review helpful? Yes 2
Somerset, Massachusetts
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I'd been reading the reviews here since we booked our trip in late March and boy was I afraid...After a ride from the airport to our romantic destination, through.. what looked to be a hurting, beat up island. Complete with homeless people begging, wrecked cars, falling apart homes and wondering animals..I was Horrified. We arrived with a good attitude though,... More 

Was this review helpful? Yes 2
Seven Valleys, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I decided to honeymoon to St. Thomas and stay at Dreams Sugar Bay. This was our first experience staying at an all-inclusive resort, and from what we were told by others who had stayed at similar places, we were going to have the time of our lives - this was not the case at Dreams Sugar Bay.... More 

Was this review helpful? Yes 7
Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The facility was beautiful and I see the future Dreams resort. But right now the customer service gets a rating of one star. Wait another year before visiting dreams st Thomas. Rooms need deep cleaning Staff needs training, training, training, training.

Was this review helpful? Yes 4
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I would somewhat recommend this resort. The staff is excellent and our room was great. The concierge staff was very good at setting up excursions. The food was good although there wasn't much in the way of variety. Similarly the liquor selection was extremely limited. There was no entertainment compared to other all inclusive resorts that I have stayed at.... More 

Was this review helpful? Yes 2
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Craig Z, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to thank you for your review. We would like to share our gratitude for choosing our Resort as your vacation destination. We are delighted to read that you enjoyed your stay and that your vacation was worthwhile. The management team will meticulously... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went with my husband this past July 4th weekend. It was perfect. We had an amazing time and would definitely return. Firstly, we paid extra for the VIP club. It was definitely worth it. When you arrive they take you to a different part of the hotel for the VIP checkin and you are greeted with a very friendly... More 

Was this review helpful? Yes 2
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Nubia R, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to sincerely thank you for taking the time to write such a wonderful review. We would like to first say that it was truly a pleasure to serve you. We are truly delighted that your stay was memorable and we were able... More 

East Northport, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

A group of 7 people stayed for 4 nights and just came back from Dreams resort. It's a very nice place. You need to take stairs or shuttle to get to the beach, pool and some restaurants, but we enjoyed walking down since the path is well maintained with a great view. Walking back up was also not a problem... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Such a nice place, the people are awesome the rooms are so nice and the food is excellent! If you have a problem they will fix it ASAP such a great place I will definitely be staying here again! If you love swimming it's a great place the pool is clean and so is the beach so wonderful! You can... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We originally booked our honeymoon through time share we own, then read the reviews online. Needless to say the reviews scared the crap out of us, but we were optimistic coming anyways. I have to say, I would not listen to any of the negative Nancy reviews you read about this resort!!!! It's so unbelievably gorgeous!!! The staff, food, events,... More 

Was this review helpful? Yes 8
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I fully intended to give Sugar Bay a 5 star review (just to offset the bad reviews). More later on that... We enjoyed the hell out of the place on both visits. We thought the food was better than last year, and we didn't complain last year. Staff is mostly friendly. A few always seem to hate their job (we... More 

Was this review helpful? Yes 4
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