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Dreams Sugar Bay

6500 Estate Smith Bay, 00802, St. Thomas
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341 Reviews from our TripAdvisor Community

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Traveler rating
    53
    108
    79
    52
    49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • Spanish first
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  • All months
    (341)
  • Mar-May only
    (127)
  • Jun-Aug only
    (106)
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There are newer reviews for Dreams Sugar Bay
See the most recent reviews
Kansas City
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed six nights for a wedding in July. A few good things...dinners in the specialty restaurants were excellent. The waiters/waitresses were great, as well. The wedding was beautiful and went smoothly. The iguanas and chickens were entertaining. A few not so good things...our two rooms smelled moldy and one room's thermostat did not work. The towel rack was not attached... More 

Was this review helpful? Yes 3
Erie, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

As this was our first time booking an all-inclusive trip, I must admit we were worried after reading through all the negative reviews. However, as soon as we arrived, we were treated wonderfully. Champagne at check-in, a beautifully remodeled room with a stunning bay view, and a delightful pool/beach area. Each day we took advantage of the free use of... More 

Was this review helpful? Yes 3
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear D W, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to sincerely thank you for taking the time to write such a wonderful review. We would like to first say that it was truly a pleasure to serve you. We are truly delighted that your stay was memorable and we were able... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This review is long, but worth your read: My husband and I spent one week at this resort for our honeymoon. I know that when I was looking at these reviews, I really wanted people to break down everything, but in a simple way. So here is what I thought of the resort broken down by category: Background info on... More 

Was this review helpful? Yes 8
Birmingham, Alabama
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got back from our family vacation to Dreams Sugar Bay Beach Resort. In our party there were 6 adults and 2 boys age 8. We had a great time and everything was perfect. I was concerned when reading the reviews so I contacted Abdel Azouri at the resort and he did everything possible to make our trip amazing.... More 

Was this review helpful? Yes 6
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Jane F, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to sincerely thank you for taking the time to write such a wonderful review. We would like to first say that it was truly a pleasure to serve you. We are truly delighted that your stay was memorable and we were able... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Spectacular ocean view rooms. Rooms are spacious and always clean. Staff very friendly and always asking if all your needs were being met. They were all always willing to have a conversation with you offering advice on excursions if asked. Restaurants did not require reservations, except the hibachi grill, which was fantastic for vacation. The Japanese sushi bar was excellent!... More 

Was this review helpful? Yes 4
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Denise M, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to sincerely thank you for taking the time to write such a wonderful review. We would like to first say that it was truly a pleasure to serve you. We are truly delighted that your stay was memorable and we were able... More 

Upper Marlboro, Maryland
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Dreams Sugar Bay made my 50th Birthday the best ever, from the minute we arrived to the minute we let Lorna Richardson our events coordinator made it so special for us. I had 14 people in my party, she made sure we had everything we ask for. from arranging for a shuttle to pick up to and from the airport,... More 

Was this review helpful? Yes 5
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Joan C, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to sincerely thank you for taking the time to write such a wonderful review. We would like to first say that it was truly a pleasure to serve you. We are truly delighted that your birthday was memorable and we were able... More 

Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I took the family to Dreams Sugar Bay for this summer vacation. After the trip, I sent a thank you note to our travel agent for recommending this resort. We had a blast and my kids want to go back. The resort is great, people are friendly, food was excellent and activities were entertaining. Rooms are clean and the views... More 

Was this review helpful? Yes 3
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Jason S, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to sincerely thank you for taking the time to write such a wonderful review. We would like to first say that it was truly a pleasure to serve you. We are truly delighted that your stay was memorable and we were able... More 

ALTO
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

While I will give very high marks to the wait staff and housekeeping staff, the rest of the resort left me wanting. Many of the amenities that were listed on the web site (booked through Cheapcarribean.com) were not even available. No ocean trampoline, mini golf was torn apart and not available, no casino, and no teen activities to name a... More 

Was this review helpful? Yes 4
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was recently married at Dreams Sugar Bay and it was everything I had wished for and more. Kitty was my wedding coordinator at the hotel and she couldn't have been more helpful and kind. I had 10 people as guests for the wedding and I had not one complaint about the resort or the food. Everything ran smoothly and... More 

Was this review helpful? Yes 5
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Vicki B, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to sincerely thank you for taking the time to write such a wonderful review. We would like to first say that it was truly a pleasure to serve you and your guests. We are truly delighted that your wedding was memorable and... More 

Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at Dreams in March of 2015 with family. The Hotel is currently under construction, but our room was GROSS! We had multiple dead bugs squished on the walls that were there when we checked in and remained there after we left. The French restaurant does not allow children and the children can NOT sit at the teppanyaki table either.... More 

Was this review helpful? Yes 4
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Nickbo73, On behalf on the Management and Staff here at Dreams Sugar Bay, we would like to thank you for sharing your review. We would first like to share our gratitude for choosing to stay with us. Please note that we are working diligently to meet every expectation of our guests. We would like to inform you that we... More 

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