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Dreams Sugar Bay

6500 Estate Smith Bay, 00802, St. Thomas
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Best prices for: 1 room 1 guest
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Dreams Sugar Bay
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Dreams Sugar Bay
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214 reviews from our community

Traveler rating
    26
    70
    45
    35
    38
See reviews for
66
83
4
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (214)
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    (106)
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There are newer reviews for Dreams Sugar Bay
See the most recent reviews
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We understood the resort was recently purchased by Dreams so the property is in the midst of a transition. It was obvious which employees had bought into the Dreams culture as they were very pleasant, polite, helpful, and cared if we were having a good time. Some of the other employees had not quite caught on to the whole customer... More 

Was this review helpful? Yes 2
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Bill A, Our sincerest gratitude towards your positive review. We appreciate the time that was taken to write such a positive review. We would also like to thank you for recommending the Resort to other reviewers as well. We are very happy that you enjoyed your stay and that the employees were able to make your stay as pleasant... More 

Navarre, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Booked in December during the transition to Dreams. After speaking with my main Hotel contact, Lorna, I felt reasonably optimistic that renovations and other issues would be resolved prior to our arrival the end of April. This was our annual Board of Directors meeting, with a total of 25 which included spouses. From arrival to departure five days later, everything... More 

Was this review helpful? Yes 1
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Maggie A, We appreciate you positive review! Your wonderful experience with us brings us great joy. We are very happy that your Annual Board Meeting was a success and that Lorna was able to assist in every way possible to ensure your happiness. We definitely look forward into welcoming your Board Meeting again next year. Hope to see you... More 

South Plainfield, New Jersey
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have stayed here before when it was Sugar Bay Resort and Spa. We enjoyed it last may 2014. I do not know what happen since Dreams took over but the place needs to get organized and up the food with the service. Food was horrible, except for the grill by the pool, those ladies do a fantastic job! They... More 

Was this review helpful? Yes 3
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear BritainBells, Thank you for taking your valuable time to share in detail your comments and concerns about your experience with us. Please accept our deepest apologies for our inabilities to fulfill your expectations during your stay here at Dreams Sugar Bay Resort & Spa. Due to your constructive feedback, we have recognized the unlimited opportunities presented in improving the... More 

Senior Reviewer
8 reviews 8 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I read the reviews and was a little worried but We were looking for an all inclusive having two teenagers. I actually brought beach towels after reading they may not have them! (never used) . I think this resort is perfect for older kids (12 +) because it's safe for them to take off and explore and there's all kinds... More 

Was this review helpful? Yes 15
ameinhold, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Betsy T, We would like to extend our deepest gratitude for your fantastic review. Thank you so much for the time and effort that it may have taken you to write such a great review. We are extremely happy that you enjoyed the food as well as the services that were provided to you and your family. We appreciate... More 

Boston ma
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked in early October. Got a great price then started reading reviews. We were nervous but went anyways. Went over April vacation. Very happy. Had no problems other than we stayed on the beach late afternoon and a few of us got sand flies bites all over our legs. That also happens to us in Florida if you sit... More 

Was this review helpful? Yes 12
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear marygillis, We appreciate your positive review! On behalf of the Resort, we would like to extend our deepest gratitude to you for writing such a positive review. We appreciate the time that was taken to write such a review and do hope you return to stay with us once again. We will look forward to creating an even more... More 

1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Food was great, staff very friendly, room cleaned every afternoon, beautiful scenery!! What else can you ask for?? If you feel the drinks are watered down ask for a double, no problem!! My wife and I would most definitely stay here again!! Beats the heck out of Chicago weather! More advice, take the $14 boat ride to St John and... More 

Was this review helpful? Yes 8
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear 59Gibson, Thank you for such a positive review! We appreciate you for taking the time to write this positive review regarding the wonderful time you and your wife experience while staying at the Resort. We are extremely happy that you took the chance despite the reviews and enjoyed your stay here. We hope that there will be many more... More 

Paris, France
Contributor
17 reviews 17 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

My husband booked this for us for a few nights for my birthday. We made the unfortunate mistake to read the reviews after we booked and paid. We have never done the all inclusive but decided to give it a try. Needless to say what a HUGE let down. This place is way overpriced for what you get, it needs... More 

Was this review helpful? Yes 10
New York City, New York
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First off this resort was great, everything from the food to the staff. My room was always nice and clean, the food and drinks were worth every penny. The activities on the resort were memorable as well, please check out Kii, Nasif, and Jermaine if they are at any of the bars. These guys were great and recommended great places... More 

Was this review helpful? Yes 8
ameinhold, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Brittany A, Thank you for your fantastic review! We appreciate the time that was taken to share about your great experience with us at the Resort. We are extremely happy that you enjoyed your stay. Please note that the employees that you have stated will receive the praise owed to them for having performed outstanding service for you and... More 

Fruitport, Michigan
2 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I settled on Dreams Sugar Bay when planning our April vacation. We went with an open mind and lower expectations based on the reviews we'd read. We are pretty low maintenance people, so we weren't too worried about a less than "5 star" experience. I would recommend the following: Go with an open mind. Leave your expectations... More 

Was this review helpful? Yes 13
Glenolden, Pennsylvania
1 review
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This mini vacation was a gift from me for my boyfriend's birthday. At Check in was smooth, when we arrived at our room there was a Happy Birthday banner on our door. And within minutes of being in the room a female worker brought champagne and two pieces of chocolate cake. The room was gorgeous! The view was just beautiful.... More 

Was this review helpful? Yes 9
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