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Dreams Sugar Bay

6500 Estate Smith Bay, 00802, St. Thomas
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Dreams Sugar Bay
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182 reviews from our community

Traveler rating
    21
    55
    39
    32
    35
See reviews for
57
68
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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    (182)
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    (74)
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There are newer reviews for Dreams Sugar Bay
See the most recent reviews
Daytona Beach, Florida
2 reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Beware of this hotel you will have nightmares after staying there. Just left today. This is an all inclusive hotel that is not worth the price. They run out of top shelf alcohol in three days and don't restock for seven days. They run out of bottle water after three days and don't restock for seven days. The gym equipment... More 

Was this review helpful? Yes 11
Williamsville, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is a HORRIBLE resort! Awful buffet, toilets overflowing, lack of staff, no beach towels on the 1st day, pool table was ripped and horribly stained. There were about 20 people at the bar and only one bartender. Many days we were told, "We are out of Pina Colada/Strawberry Daiquiri mix. You've got to be kidding!!! This is a tropical... More 

Was this review helpful? Yes 4
New Jersey
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is my first review....hoping it helps others. I would not recommend this resort. We checked out an hour after checking in. I brought my husband and 2 young boys and it was not at all what we were looking for. We arrived during lunch (while our room was being prepared) and the only food option for the kids was... More 

Was this review helpful? Yes 11
Reston, Virginia
Senior Reviewer
8 reviews 8 reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We just returned from Dreams Sugar Bay. We had an amazing time. Yes, there is still construction going on. The rooms are renovated and clean. The staff is friendly and warm and genuinely want you to have a great vacation. If you arrive with a bad attitude, looking for something to complain about because you want to believe the bad... More 

Was this review helpful? Yes 34
Croton on Hudson, New York
1 review
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family just went to dream sugar Bay St. Thomas and had a great time. At first we were nervous because there was construction going on but we did not hear any work being done. The food was very good and the explorer club for kids was fantastic. The room was redone and pleasant with a great view. Staff was... More 

Was this review helpful? Yes 14
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My boyfriend and I just returned from a week here. It was wonderful! The check in was welcoming and friendly (thanks to Samuel), the food staff was personable and thorough, and the resort was very clean. We were hesitant at first after reading some of the other reviews but we made comment after comment to each other about how wrong... More 

Was this review helpful? Yes 9
Coleman, Michigan
1 review
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We vacationed with another couple at Dreams Sugar Bay from March 30, - April 2, 2015. This was our first time at an all-inclusive. The grounds were just beautiful. We spent most of our time at the beach and the snorkeling is great! The views are fantastic! The pools are beautiful. The service here though, is very inconsistent. The couple... More 

Was this review helpful? Yes 12
Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is likely to be my longest and most difficult review to compile. After reading through quite a few previous reviews, I find I have similar sentiments to echo (both pro and con), and hopefully a few new insights of my own. I should also mention that I have only been to one other all-inclusive resort before, but I worked... More 

Was this review helpful? Yes 15
AZ
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I started monitoring the reviews in the fall and I was still concerned that construction was not completed when I arrived on April 2nd. The resort is fine - still ironing out the details - but not a big deal. I reserved through a travel website - great rate but be prepared to triple check your reservation. My reservation was... More 

Was this review helpful? Yes 5
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My new bride and I honeymooned here and it was hands down a fantastic time. From the moment we arrived everyone was friendly and helpful. There was even a bottle of champagne waiting in the room with a plate of fresh fruit. Tamika the bartender was awesome!we followed her around the resort to what ever bar she was working at... More 

Was this review helpful? Yes 11
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