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All 5 East End hotels

Sugar Bay Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   6500 Estate Smith Bay, 00802, St. Thomas
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Ranked #4 of 5 hotels in East End
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4 of 5 stars reviewed yesterday
Linjoy426 Bradford, MA
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2,586 people have reviewed this hotel

Traveler rating
    604
    803
    463
    382
    334
See reviews for
525
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (550)
Date | Rating
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English first
Bradford, MA
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Some background about me. I am a 31 year old teacher who loves to travel. I spend my summers island hopping. I stay at the middle of the road price-wise hotels so that I can afford to travel as much as I can.. I booked this hotel for a very last minute get away with my mom. Literally booked it... More

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

My girlfriend and I are actually still here now as I write this review and the place is great EXCEPT for the remodeling going on... The hallway floors are really dusty...paint chips... and dirty elevator's... The pool area is beautiful. Staff very helpful and friendly. Our room is nice with a spectacular view. After they finish remodeling I would definitely... More

Was this review helpful? Yes 3
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

My son reserved 13 rooms for his wedding. After a long day of traveling He and His Bride went to check in. He was told they did not have reservations for them. He saw a side of His Bride He had not seen before and the reservations were found. We had all inclusive. The food was acceptable but sometimes the... More

Was this review helpful? Yes 1
Jenkintown, Pennsylvania
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Before booking our family trip to Sugar Bay Resort, I read many reviews and thought I knew exactly what I was getting. Even so, reading about it and living it are two totally different things. In short, I knew it was not a 5 star resort, and it is not priced like a 5 star resort. If a 5 star... More

Was this review helpful? Yes 7
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My boyfriend and I stayed here and it was our first trip to the USVI. We've never done the all-inclusive but i would recommend it. First night we got there we were under the impression we'd have a few options for dinner, since we read a few names for places to eat. We were wrong, the same room changes names... More

Was this review helpful? Yes 3
barcusfamily
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our family stayed here for a week. We enjoyed ourselves. Considering the price I think we got what we paid for. Staff was extremely friendly. We didnt have any problems with them. I think as long as you are nice to the staff then you will get the same respect in return. The food was not the greatest in the... More

Was this review helpful? Yes 2
Arlington, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Let's start with the positives: (a) The three pools are oceanside and one of the best amenities this resort has to offer, (b) there are no bad views whether you are in the room, poolside, or walking the property, (c) free snorkeling equipment is included within all inclusive package, (d) the beach property, though small, always had plenty of open... More

Was this review helpful? Yes 2
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is one of the worst hotels I have ever stayed at in all my travels. On our first day they were out of beach towels, vodka, pineapple juice ( which is in 90% of the drinks they offer ), avocado, and almost everything we tried to order off of the menu. The clientele is very low class and... More

Was this review helpful? Yes 3
Knoxville, Tennessee, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

Day 1: Arrive. Yippee we're on vacation! Rum drinks and turquoise water and perfect it's like 3:10pm and check in is 3:00pm! Let's get our room, change, and start the vacay!! Sorry. Room isn't ready..30 minutes later. Okay no biggie. After keys not working, safe in room broken, we get to pool/ beach and content until we see the RAT... More

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Ok...I will start from the very beginning of this trip. We booked thru cheapcarribean.com..which probably cost us the misfortunes we encountered. We decided to call to book the trip (you know to HEAR the promises and ask for clarifications) the agent after being asked if there were any competing deals for the area..His reply not really this is the place... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Manor house(50)
  • Pool area(49)
  • Very nice(43)
  • Breakfast buffet(24)
  • Great time(22)
  • ST THOMAS(19)
  • Ocean view room(16)
  • Italian restaurant(16)
  • Negative reviews(13)
  • Gift shop(10)

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sugar Bay Resort & Spa 3.5*
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 
Number of rooms
294

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sugar Bay Resort & Spa and other travelers.
5 questions
13 days ago

See all questions (5)

Questions? Get answers from Sugar Bay Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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