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All 5 East End hotels

Sugar Bay Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   6500 Estate Smith Bay, 00802, St. Thomas
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Summer 55% Off + $100 Spa
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Sugar Bay Resort & Spa
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Ranked #4 of 5 hotels in East End
A recent review
5 of 5 stars reviewed 2 days ago
DAWN G Lee's Summit, Missouri
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2,535 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (537)
Date | Rating
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English first
Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 2 days ago NEW

First of all, let me start by saying this trip was for our HONEYMOON. And it was a complete disaster! My husband and I will NEVER, EVER, EVER, EVER come back here again! The rooms were nothing spectacular, just a normal hotel room. We stayed in WAY nicer rooms in Ocean City, Maryland! So, it all started with us noticing... More

Was this review helpful? Yes 1
Lee's Summit, Missouri
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I liked this hotel, but was not overly impressed with it. The views are terrible for the price. We have stayed at other properties on the island that were larger rooms with absolutely amazing rooms that cost just as much without the all inclusive added which we did not add here either). I would suggest checking other properties or at... More

Was this review helpful? Yes
Bethlehem, Pennsylvania
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Just returned last night from a 5 day, 4 night stay at Sugar Bay. Honestly, based on reading the reviews people wrote just days before our trip I was terrified. Please ignore these reviews and give it a chance! The people were very friendly and helpful, our room was great with plenty of towels and an unbelievable view. The food... More

Was this review helpful? Yes 5
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have to say I was weary about the reviews I read at first but once we got there my fears where gone check in speedy rooms clean and up to date the food was great we even struck a great relationship with the chef The scenery was beautiful the staff was great and trip over all was a good... More

Was this review helpful? Yes 4
Bremerton, Washington
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was worried because of poor reviews but decided to go with open mind. The only cons are make sure you bring aqua socks due to rocky beach-bring extra washcloths. We loved the room-yes toilet does have yellowish water but that's it. Rooms were beautiful-we were in 427 with a view of the bay but it was also the ocean... More

Was this review helpful? Yes 4
Staten Island, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I travelled to Sugar Bay with my family (wife, two sons and two daughters-in-law) from July 10th through July 14th. I couldn't have asked for any better treatment by the staff and management. If I needed anything, they were there to provide. The accommodations were great, despite the hotel being in the process of renovations. The food was excellent and... More

Was this review helpful? Yes 2
Orlando, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I just got back from Sugar Bay Resort and I have to say, we had a very nice stay. We did have a problem with the room when we arrived and had to deal with a front desk person that was rude and needs to take customer service classes. But when I addressed my problem with Mike... More

Was this review helpful? Yes 2
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

I normally read reviews but never write them. I strongly felt this is one review I should write.... I booked reservations for June 23-27th. As it was getting closer I kept reading reviews which were very mixed from really bad to really great. I ALMOST cancelled but instead I called and spoke with a manager (Judy Bryant) who was extremely... More

Was this review helpful? Yes 9
Pittsburgh, Pennsylvania
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Despite having read the reviews, I decided to book this hotel under the idea that we would be doing things all over St. Thomas (which we did) and our friends wanted all-inclusive and my other friend and I did not. That being said, since I was aware of some issues, I felt like they were all magnified upon my own... More

Was this review helpful? Yes 3
Louisville, Kentucky
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived to the "resort" where we had a mtg and we knew as soon as we walked into the lobby this place may have been a resort 25 yrs ago. It was old and not kept up. Knew it was not good when we presented our confirmation number and they had no reservation. Management was very,very RUDE. Told only one... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Manor house(50)
  • Pool area(49)
  • Very nice(43)
  • Breakfast buffet(24)
  • Great time(22)
  • ST THOMAS(19)
  • Ocean view room(16)
  • Italian restaurant(16)
  • Negative reviews(13)
  • Gift shop(10)

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sugar Bay Resort & Spa 3.5*
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

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Hotel & grounds (380)
Room/suite (240)
Pool/beach area (433)
View from room (148)
Dining (51)
Bathroom (32)
Family/play areas (6)
Videos (1)
Other (314)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (119)
Amenities (20)
Beach (9)
Pools (10)
Resort View Room (33)
Restaurants and Bars (29)
The Hotel (18)

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All management photos (94)
Hotel & grounds (21)
Pool/beach area (14)
Dining (6)
View from room (1)
Room/suite (5)
Other (47)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 
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