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Sugar Bay Resort & Spa

4.0 of 5 6500 Estate Smith Bay, 00802, St. Thomas
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Sugar Bay Resort & Spa
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Sugar Bay Resort & Spa
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2,685 reviews from our community

Traveler rating
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    829
    478
    401
    358
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540
1,059
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Detroit, Michigan
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We booked several months ahead. A couple weeks before, we discovered that they had started renovation. Called hotel for details and decided to go ahead with stay. We were promised and received a renovated room. The floors were new, the doorwall to the balcony was new, the paint was new, the plumbing fixtures and sink counters were new, the ceiling... More

Was this review helpful? Yes 2
Cumberland, Rhode Island
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

We had a wedding a Sugar Bay Resort & Spa - and honestly I would stay away. While the wedding was beautiful & the photographer was awesome!, we are still trying to get refunds for guests who overpaid. There reservations lost wedding party reservations, overcharged guests, and couldn't find deposits made. Of course now we can't even get a hold... More

Was this review helpful? Yes 1
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I understand the hotel is undergoing a renovation but, my husband and I are staying in a deserted building. I have not seen another person in this building all week. The light on our balcony does not work. The exit near our room has been boarded up as well as the only elevator in the whole building. We have to... More

Was this review helpful? Yes 7
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everyone expects something different. So when you stay at a place that has its own distinct personality, you are going to get a range of perspectives. The shambling laid back pace of the local staff also has a range. Jimenez will great you with the biggest and sincerest of smiles each time you meet him and he will genuinely concern... More

Was this review helpful? Yes 8
Queens, New York
1 review
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Me and my husband went for our Honeymoon in August 2014. When we got there the room was not ready which was strange since our flight was delayed a day. The room was suppose tro be dressed for a honeymoon with champaign and all, there was NOTHING in the room!! The people were nice but the place needs a major... More

Was this review helpful? Yes 11
Ft Lauderdale, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was unsure if it was a good idea to stay here after I read a couple of reviews. However, I think that we made the right decision staying here. The resort it is being renovated but I personally, did not hear any noise and did not feel it that much. Location: About 20 mins from the airpport and about... More

Was this review helpful? Yes 7
Detroit, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Before coming to the resort I read a lot of bad reviews and was a bit nervous but this place is nothing like those negative reviews. Everyone is happy and eager to help you in anyway. The food is great, yea there is only 2 places to eat bc they are renovating the other dining areas but the menu changed... More

Was this review helpful? Yes 6
The Woodlands, Texas, United States
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were there Oct 8th, 2014. The hotel renovations are coming along. We stayed in newly renovated room on 7th floor, Every night we viewed the lights of St Johns island. Every morning we drank coffee on our very rivate balcony and viewed all the islands. Stunning. The food was wonderful. The service was great and hotel staff were cheerful... More

Was this review helpful? Yes 5
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We loved our time here! The staff was exceptional and the food was very good. The pool and beach areas are beautiful and the snorkeling was really fun. The building is being renovated but this didn't disturb us at all. We will definitely be back!

Was this review helpful? Yes 3
Cleveland, Ohio
1 review
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at Sugar Bay from 10/7/14-10/14/14 and really enjoyed our stay. As any informed travelers would be, we were concerned at the nature of Sugar Bay's mixed reviews, but knew that we would be busy exploring the islands anyway and always make the best of any situation...For the most part the negatives we had read about... More

Was this review helpful? Yes 11
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Hotel Summarization (Beta)

What travelers say

  • Manor house(50)
  • Pool area(49)
  • Very nice(43)
  • Breakfast buffet(24)
  • Great time(22)
  • ST THOMAS(19)
  • Italian restaurant(16)
  • Ocean view room(16)
  • Negative reviews(13)
  • Gift shop(10)

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sugar Bay Resort & Spa 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

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