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All 5 East End hotels

Sugar Bay Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   6500 Estate Smith Bay, 00802, St. Thomas
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Ranked #4 of 5 hotels in East End
A recent review
4 of 5 stars reviewed yesterday
NicoleT184 Florida, New York, Usa
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2,602 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (554)
Date | Rating
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English first
Florida, New York, Usa
Contributor
13 reviews 13 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

I travel a lot and am very picky so I will start off with good points. Hotel has a great staff, very friendly and If you book the ocean view room, the view is amazing! The downside is the rooms are outdated and honestly if it wasn't for the amazing view from the room and the nice staff I would... More

Was this review helpful? Yes 1
Saint Louis, Missouri
2 reviews
4 of 5 stars Reviewed yesterday NEW

This resort has one of the best beaches of any I have stayed at on multiple trips to St Thomas. The adjacent pool area is beautiful and clean. It is located a distance from the rooms(99 stairs), but that is common on St Thomas. They provide transportation from the pool to the lobby for your convenience. There is a lot... More

Was this review helpful? Yes 1
Milwaukee, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just got home yesterday after spending 6 days at Sugar Bay, celebrating our 15th wedding anniversary. My rating for the resort would be between Average and Very Good. Despite what some other folks have written in their reviews, my wife and I found the employees at Sugar Bay to be terrific. From the restaurants to the bell service to... More

Was this review helpful? Yes 2
Apple Valley, Minnesota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I do not write reviews often. I'm in the retail industry and consider myself pretty easy going to certain situations. I got married at a BEAUTIFUL resort on the island and as a gift I sent a couple of my family members/close friend to this hotel for the rest of their stay. BIG MISTAKE!!!!! Customer service was terrible, beach was... More

Was this review helpful? Yes 1
Waco, Texas
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Literally just got back from this resort. Breathtaking views. Lovely rooms. Excellent food. Find Ashma and Kendall. Highlights of our trip. Very beautiful beach. Staff was friendly and pleasant. However-- PLEASE be warned. This resort has a major problem with sand fleas. My husband and I are highly allergic to bites, and when Cristobal came through, we were swarmed. Off... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was my first time at This resort, before going I read all the bad reviews and was nervous.. Yes they are renevaiting but with all that my room was great, clean, ocean view and ac did work... Like anything else you are going to have your regular things that will happen any where.. The food was not bad, and... More

Was this review helpful? Yes 2
Bronx, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I just got back from the VI. The staff at Sugar Bay Resort was really kind. They made us feel like we were home. I wanted to specially take the time out to thank a few of the workers at Sugar Bay that definitely stood out from the rest...starting with Stan who greeted us with a glass of champagne and... More

Was this review helpful? Yes 1
Saint Joseph, Missouri
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

upon arrival I was delayed from getting a room for 2 hours....said I didn't have a room booked....funjet had to straighten out this mess for me...off to a terrible start...1st room they gave me was dirty...no washcloths replaced in room 2 days in a row...had to call to housekeeping multiple times for clean linens...was denied a $300 coupon booklet advertised... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Our honeymoon to Sugar Bay Resort and Spa was a big disappointment. Before we left for our trip I looked at the web site and brochure located on their web site. This way I would have a good idea of what to expect before we got there. When we arrived it was nothing like I expected. There were not as... More

Was this review helpful? Yes 1
London, United Kingdom
Contributor
19 reviews 19 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Our stay at the Sugar Bay Resort was ok. Nothing overwhelming over the top - and considering the amount of money paid, you'd have hoped for just a little bit more. We had the All-Inclusive option; food was ok (though I really don't ever expect TOO much when staying at All-Inclusive resorts..so.. no star was knocked for this.) The room... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Manor house(50)
  • Pool area(49)
  • Very nice(43)
  • Breakfast buffet(24)
  • Great time(22)
  • ST THOMAS(19)
  • Ocean view room(16)
  • Italian restaurant(16)
  • Negative reviews(13)
  • Gift shop(10)

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sugar Bay Resort & Spa 3.5*
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 
Number of rooms
294

Questions & Answers

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25 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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