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All 5 East End hotels

Sugar Bay Resort & Spa

3.5 of 5 Resort (All-Inclusive)   |   6500 Estate Smith Bay, 00802, St. Thomas
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Summer 55% Off + $100 Spa
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Sugar Bay Resort & Spa
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Ranked #4 of 5 hotels in East End
A recent review
3 of 5 stars reviewed 3 days ago
Ant U New York City, New York
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2,541 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (540)
Date | Rating
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  • English first
  • German first
  • Italian first
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English first
Richmond, Virginia
1 review
1 of 5 stars Reviewed yesterday NEW

I am very disappointed in this hotel and establishment!!! I received a confirmation email from Sugar Bay on the Monday before I was arriving in St Thomas to stay at Sugar Bay. When I arrived on Thursday evening to check in to the hotel, I was turned away and told that they had overbooked rooms and that there were no... More

Was this review helpful? Yes 1
New York City, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Basically if you could care less about the food and waitstaff this is the place for you. The room was good nice and clean ( make sure you get the newly renovated ones). The pool is very far away I took the steps down (99 steps probably more) and the shuttle up to the main building. The beach had lots... More

Was this review helpful? Yes 2
Midlothian, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have been to two other all inclusive resorts (both Mexico) and this resort doesn't even compare. If it was listed as just a hotel or resort this would be average but it does not deserve its all-inclusive title. I would rate it 2 1/2 stars if I could. When we arrived check-in was easy and fast and we were... More

Was this review helpful? Yes
Road Town, Tortola
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Friends had recommended this hotel and said it was great for the kids. We'd been warned it was a bit dated, but that doesn't worry us too much. We'd asked for an early check-in because we were coming from the BVI and would arrive at around 10. AT 10 we were told our room wasn't ready, but to pre-check and... More

Was this review helpful? Yes 1
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Neither my husband nor I had ever been to the USVI before. After our trip to Sugar Bay, we will definitely be back. Karen checked us in with a smile and even upgraded us to a beautiful ocean view, her favorite room. The staff was friendly and always willing to help. The restaurants offered good variety and I especially enjoyed... More

Was this review helpful? Yes 4
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I just finished a 5 day stay at Sugar Bay resort. It was one of the best if not the best vacations I have ever had. Like most people I read the reviews and I was really concerned. The bad reviews had me worried about whether I should do the all-inclusive because the food was bad and the drinks watered... More

Was this review helpful? Yes 6
Philadelphia, Pennsylvania
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

First of all, let me start by saying this trip was for our HONEYMOON. And it was a complete disaster! My husband and I will NEVER, EVER, EVER, EVER come back here again! The rooms were nothing spectacular, just a normal hotel room. We stayed in WAY nicer rooms in Ocean City, Maryland! So, it all started with us noticing... More

Was this review helpful? Yes 3
Lee's Summit, Missouri
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I liked this hotel, but was not overly impressed with it. The views are terrible for the price. We have stayed at other properties on the island that were larger rooms with absolutely amazing rooms that cost just as much without the all inclusive added which we did not add here either). I would suggest checking other properties or at... More

Was this review helpful? Yes 1
Bethlehem, Pennsylvania
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just returned last night from a 5 day, 4 night stay at Sugar Bay. Honestly, based on reading the reviews people wrote just days before our trip I was terrified. Please ignore these reviews and give it a chance! The people were very friendly and helpful, our room was great with plenty of towels and an unbelievable view. The food... More

Was this review helpful? Yes 7
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I have to say I was weary about the reviews I read at first but once we got there my fears where gone check in speedy rooms clean and up to date the food was great we even struck a great relationship with the chef The scenery was beautiful the staff was great and trip over all was a good... More

Was this review helpful? Yes 6
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Hotel Summarization (Beta)

What travelers say

  • Manor house(50)
  • Pool area(49)
  • Very nice(43)
  • Breakfast buffet(24)
  • Great time(22)
  • ST THOMAS(19)
  • Ocean view room(16)
  • Italian restaurant(16)
  • Negative reviews(13)
  • Gift shop(10)

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sugar Bay Resort & Spa 3.5*
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

1,820 photos of this hotel

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All traveler photos (1608)
Hotel & grounds (380)
Room/suite (240)
Pool/beach area (433)
View from room (148)
Dining (51)
Bathroom (32)
Family/play areas (6)
Videos (1)
Other (317)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (119)
Amenities (20)
Beach (9)
Pools (10)
Resort View Room (33)
Restaurants and Bars (29)
The Hotel (18)

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All management photos (94)
Hotel & grounds (21)
Pool/beach area (14)
Dining (6)
View from room (1)
Room/suite (5)
Other (47)


Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 
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