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Sugar Bay Resort & Spa

3.5 of 5 6500 Estate Smith Bay, 00802, St. Thomas
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#4 of 5 Hotels in East End
2,617 Reviews 3.5 of 5 stars
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Sugar Bay Resort & Spa
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Sugar Bay Resort & Spa
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2,617 reviews from our community

Traveler rating
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    469
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (561)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed 2 days ago NEW

Do yourself a favor and DO NOT STAY HERE. This hotel succeeds in ruining paradise. Broken ice machines, broken elevators, and Internet problems (I was here on business). The staff is rude, and they solicited tips on every occasion. I was told at every meal "gratuity is not included" by the wait staff. Thanks.... I am aware, and I know... More

Was this review helpful? Yes 1
New Jersey
1 review
4 of 5 stars Reviewed 2 days ago NEW

We booked the resort and must say it was absolutely terrific. Each morning we were met by Vernice Webster the hostess who definitely had the most sincere, happy, gracious greeting - She was kind and such a lovely person to chat with each morning. A great way to start every day. Our servers were Anita and Valerie and they too... More

Was this review helpful? Yes
Virginia Beach, Virginia
1 review
1 of 5 stars Reviewed 2 days ago NEW

Me, my husband, and our 13-year-old daughter had the great misfortune of checking into the Sugar Bay Resort on St. Thomas on the 14th of August for 6 nights. We purchased a Bay View room, but were checked into a room overlooking the roof of another building, and a landfill across the street. I phoned the front desk and was... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We booked what was to be our dream Trip to St.Thomas SugarBay Resort several months ago as our Family trip for my Husbands return from a long deployment.. We has such a bad experience at Sugar Bay that I would not recommend this place to anyone I know. To begin with upon arrival we were given the wrong room. After... More

Was this review helpful? Yes 3
Elvis T, Manager at Sugar Bay Resort & Spa, responded to this review

Good Day Traveler, I want to thank you for taking the time to provide us with such valuable feedback. I apologize you had so many difficulties during your stay here. Customer satisfaction is a priority for us at Sugar Bay because we truly understand the effort, time, and money put into vacations. I am sorry there was confusion about your... More

1 review
1 of 5 stars Reviewed 5 days ago NEW

Day 1 was moved after about 3 hrs due to electrical sparking issues, 3 more hrs in new room took video of 18 sec. toilet flushing process every time toilet used, cock roaches, flickering lights. Only 1 of 6 dining options (all 3 meals same place, outside dripping in sweat) no vending machines,everything closed down at 11 pm. We had... More

Was this review helpful? Yes
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I'm not going to suga coat it this was a waste of money at the wrong time, me and my wife booked this trip for our one year anniversary and was hoping to have a nice relaxing time in the Virgin Islands but let me just say that I wish I could get a refund. It advertise as having 6... More

Was this review helpful? Yes 7
Elvis T, Manager at Sugar Bay Resort & Spa, responded to this review

Good Day Traveler, Thank you for taking the time to critique our resort. We at Sugar Bay Resort and Spa believe feedback is a valuable tool for improving our resort. We appreciate the time, consideration, and money that go into planning a vacation. I am very sorry to hear your anniversary vacation was not what you were hoping for. As... More

Philadelphia, Pennsylvania, United States
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

I usually never write reviews but thought this was important. We booked our trip 4 months in advance and couldn't wait to get there! When arriving, we waited 3 hours to check in. Then had to switch rooms twice and even had a room someone was sleeping in! Once we got a new room, it wasn't finished. We had drywall... More

Was this review helpful? Yes 8
Elvis T, Manager at Sugar Bay Resort & Spa, responded to this review

Good Day Traveler, Thank you very much for taking the time to provide us with some feedback from your recent stay. We take all of our critiques very seriously and always want to know where we can improve. As you may be aware, we have begun the transition to a “Dreams” resort set to open December 25th, 2014. Many new... More

New York City, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife, her two friends and myself stayed here for our vacation in July, 2014. It was very lovely, felt at home type of place. The staff is very welcoming and pleasant. Our rooms werent ready at the time of arrival, so they gave us the all inclusive bands and suggested having lunch. One thing we learned is that depending... More

Was this review helpful? Yes 3
Elvis T, Manager at Sugar Bay Resort & Spa, responded to this review

Good Day Traveler, I must first thank you for taking the time to provide us some feedback from your most recent stay with us. As you may know, we are going through a transition period to a “Dreams” resort. During this transition period, feedback is extremely valuable for our upcoming opening date of December 25th, 2014. I apologize your room... More

Mission Viejo, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I went in August 2013 and LOVED every minute while we stayed here. People who work there are very nice and helpful. We had a very beautiful view from our room! Very happy customer :)) Don't forget to visit St John Island :)

Was this review helpful? Yes 2
Elvis T, Manager at Sugar Bay Resort & Spa, responded to this review

Good Day Traveler, Thank you for spending time to give us feedback on your stay at Sugar Bay Resort and Spa. We are delighted to hear you had such a great time when you were here. It’s always a pleasure to hear when the guests enjoyed welcoming and helpful staff. You are correct in recommending a trip over to St.... More

Rochester, New York, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

First let me say that my husband and I can vacation in a cardboard box and have the time of our lives. It takes very little to make us happy and we had the absolute time of our life at Sugar Bay. Kai made our stay awesome and I loved her "Mosquito Repellant " drinks. Danika was very pleasant and... More

Was this review helpful? Yes 2
Elvis T, Manager at Sugar Bay Resort & Spa, responded to this review

Good Day Traveler, I sincerely thank you for taking the time to review our property with such valuable feedback. The information you provided to us is such an asset when evaluating our property as a whole. If you don’t know, we are transitioning to a “Dreams” property on December 25th, 2014. During this transition period we need guests like yourself... More

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Hotel Summarization (Beta)

What travelers say

  • Manor house(50)
  • Pool area(49)
  • Very nice(43)
  • Breakfast buffet(24)
  • Great time(22)
  • ST THOMAS(19)
  • Ocean view room(16)
  • Italian restaurant(16)
  • Negative reviews(13)
  • Gift shop(10)

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sugar Bay Resort & Spa 3.5*
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

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