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Sugar Bay Resort & Spa

4.0 of 5 6500 Estate Smith Bay, 00802, St. Thomas
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Sugar Bay Resort & Spa
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Sugar Bay Resort & Spa
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2,662 reviews from our community

Traveler rating
    611
    822
    477
    398
    354
See reviews for
539
1,044
43
90
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We are currently staying at sugar bay for our one year anniversary. We purchased this trip via livingsocial and I can't tell you how happy we are that we did. I am SO happy that we didn't listen to any of the bad reviews because they are insane and stupid. We have had an excellent time so far! We got... More

Was this review helpful? Yes 7
Newport Beach, California, United States
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was extremely nervous and reluctant to stay at Sugar Bay after all the negative reviews I read online. I had a meltdown the night before and almost cancelled my reservations because I was convinced my trip would be ruined as so many others had said their's were. I have to say, that although some of the negative comments were... More

Was this review helpful? Yes 9
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed 6 nights with 2 kids 9 and 6. The Rooms: We stayed in an old room and the carpet was not the greatest and the beds weren't very nice, but we did manage to sleep and the shower was functional and the water was hot and I didn't notice it being brown like others have mentioned. If you... More

Was this review helpful? Yes 8
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Prior to going on our honeymoon I read some reviews and was automatically put off. Nervous was an understatement. When flying we were told our flight was going to be the last one in to St. Thomas because of an impending hurricane. My anxiety only heightened. Upon arriving we got a lovely glass of champagne and it went smoothly. They... More

Was this review helpful? Yes 10
Over the Rainbow
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

First, the GOOD things - -Renovated rooms are lovely. Nice shower and bed. -the view, of course -the pool area is beautiful and well-kept -the omelette guy! -easy to get transportation elsewhere -grounds are well-kept and signage makes it easy to find things -the lobby is beautiful Now, the not so good - -though the rooms and beds are nice,... More

Was this review helpful? Yes 6
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Room was okay ... Nothing special but the view was amAzing! The bartender at the swim up bar is the best! I had a great time with her, the drinks are amazing try a painkiller :) Cons- the food , for lunch it's the same menu everyday and I would like an option to have food past 10 pm at... More

Was this review helpful? Yes 5
Bloomington, Illinois, United States
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

My family and I stayed at Sugar Bay Resort and Spa 10/6-10/10 2014. We booked this trip through Suzi Davis Travel and Apple Tours. Of the 4 nights we stayed there the hotel had no hot water 3 of them. So we finally received hot water for Thursday mornings showers. This resort was a complete joke from the beginning. First... More

Was this review helpful? Yes 4
Houston, Texas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were very worried going as we had read the reviews. This hotel is in the process of upgrading and it needs them badly. It has been neglected for some time and they are trying to repair all that has been broken. Sad, because it was probably gorgeous back in the day. Our check in was smooth, We had a... More

Was this review helpful? Yes 4
Richmond
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

I don't write reviews but I was really freaked out by posts I read prior to our arrival today. So far so good. Music by the pool, wonderful lunch, clean room and pleasant staff. Yes the water starts out brown... You are on an island. The water was hot when I washed my hands. Beautiful views. We have been to... More

Was this review helpful? Yes 5
New York City, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

DO NOT GO HERE. It is dirty, and smelly with gross food and no service. My whole group had flea bites covering their bodies after one day at the beach. The rooms were never cleaned well and my toilet never flushed. The water was brown and although we complained NOBODY seemed to care about anything. The employees here were terrible... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Manor house(50)
  • Pool area(49)
  • Very nice(43)
  • Breakfast buffet(24)
  • Great time(22)
  • ST THOMAS(19)
  • Ocean view room(16)
  • Italian restaurant(16)
  • Negative reviews(13)
  • Gift shop(10)

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sugar Bay Resort & Spa 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

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