We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Dreams Sugar Bay

6500 Estate Smith Bay, 00802, St. Thomas
Hotel amenities
2 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Dreams Sugar Bay
View Map
Add Photo Write a Review

389 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    63
    124
    92
    56
    54
See reviews for
134
144
11
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (389)
  • Mar-May only
    (127)
  • Jun-Aug only
    (154)
  • Sep-Nov only
    (0)
  • Dec-Feb only
    (108)
All months
Traveling
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Walked in to the spa and was greated by the lovely Beverly. She checked me in and gave me a tour. There was a Zumba class happening 😀. She made me feel right at home. She was fun and personable. Felt like I was talking to an old friend. My massage therapist Kristen was amazing. She put me to sleep... More 

Was this review helpful? Yes
Brooklyn, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just got back and we got Married there. For the wedding it was perfect. But the food was mediocore. I had no problem with the staff, but a person in the group did have an experience with the staff who was a bit rude. I didn't like beach. DEFINITELY NEEDS WORK! More signs need to be around the walk ways... More 

Was this review helpful? Yes 2
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Kee A, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to sincerely thank you for taking the time to write such a wonderful review. We would like to first say that it was truly a pleasure to serve you and your guests. We are truly delighted that your wedding was memorable and... More 

Kings Park, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked Sugar Bay for our wedding about a year and a half ago, we had spoke to people who had been there and heard great things. Then when we heard it was taken over by Dreams we knew that we would be in even better hands. Upon arrival, they rolled out the red carpet and put us in the... More 

Was this review helpful? Yes 2
Cherry Hill, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Dreams Sugar Bay, St. Thomas was absolutely wonderful! Accommodations, service, food, Spa, management and all staff were excellent. We're very pleased, wonderful memories made, will definitely go again. Staff took care of every need, Mr. Abdel, Christpher S., C. Miller, shuttle men, Ms. Kitty & in house staff- gave true care to every detail, Photographer, Videographer, Steel Drum Musician, Wedding... More 

Was this review helpful? Yes 3
North Brunswick, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Our major complaint the food, they never even had ice cream or any decent desserts. The food was the same everyday. For an all inclusive they should have more of a variety. Lunch is either the grill outside or the inside by the grill. The coco cafe has coffee and a few donuts and buns. For a family resort they... More 

Was this review helpful? Yes 3
Ohio
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After reading so many negative reviews of this resort both before and after my vacation, I felt compelled to write a review myself. The bottom line is that it exceeded my expectations. I stayed there mid-August for my Step Daughter's wedding and it was beautiful! It was set on the second floor terrace of the resort (already on a cliff)... More 

Was this review helpful? Yes 1
Somerset, Massachusetts
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I'd been reading the reviews here since we booked our trip in late March and boy was I afraid...After a ride from the airport to our romantic destination, through.. what looked to be a hurting, beat up island. Complete with homeless people begging, wrecked cars, falling apart homes and wondering animals..I was Horrified. We arrived with a good attitude though,... More 

Was this review helpful? Yes 1
Seven Valleys, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My husband and I decided to honeymoon to St. Thomas and stay at Dreams Sugar Bay. This was our first experience staying at an all-inclusive resort, and from what we were told by others who had stayed at similar places, we were going to have the time of our lives - this was not the case at Dreams Sugar Bay.... More 

Was this review helpful? Yes 4
Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The facility was beautiful and I see the future Dreams resort. But right now the customer service gets a rating of one star. Wait another year before visiting dreams st Thomas. Rooms need deep cleaning Staff needs training, training, training, training.

Was this review helpful? Yes 3
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I would somewhat recommend this resort. The staff is excellent and our room was great. The concierge staff was very good at setting up excursions. The food was good although there wasn't much in the way of variety. Similarly the liquor selection was extremely limited. There was no entertainment compared to other all inclusive resorts that I have stayed at.... More 

Was this review helpful? Yes 1
EConcierge D, Social Media Coordinator at Dreams Sugar Bay, responded to this review

Dear Craig Z, On behalf of the Management and Staff here at Dreams Sugar Bay, we would like to thank you for your review. We would like to share our gratitude for choosing our Resort as your vacation destination. We are delighted to read that you enjoyed your stay and that your vacation was worthwhile. The management team will meticulously... More 

Questions? Get answers from hotel staff and past guests. Ask a question

569 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (408)
Viewed
Room/suite (51)
Viewed
Hotel & grounds (66)
Viewed
Pool/beach area (75)
Viewed
Dining (19)
Viewed
View from room (41)
Viewed
Bathroom (12)
Viewed
Business center/function rooms (1)
Viewed
Family/play areas (1)
Viewed
1:10
Videos (1)
Viewed
Other (141)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (119)
Viewed
Amenities (20)
Viewed
Beach (9)
Viewed
Pools (10)
Viewed
Resort View Room (33)
Viewed
Restaurants and Bars (29)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
Hotel & grounds (11)
Viewed
Room/suite (5)
Viewed
Pool/beach area (9)
Viewed
Dining (1)
Viewed
View from room (1)
Viewed
Other (15)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near East End
1.9 mi away
Secret Harbour Beach Resort
0.9 mi away
Crystal Cove Beach Resort on Sapphire Bay
0.3 mi away
Point Pleasant Resort
Point Pleasant Resort
#1 of 5 in East End
4.5 of 5 stars 275 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
The Ritz-Carlton, St. Thomas
The Ritz-Carlton, St. Thomas
#3 of 22 in St. Thomas
4.5 of 5 stars 432 reviews
4.1 mi away
Marriott Frenchman's Reef & Morning Star Beach Resort
3.2 mi away
Bolongo Bay Beach Resort
Bolongo Bay Beach Resort
#1 of 1 in South Coast
4.0 of 5 stars 971 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay