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Dreams Sugar Bay

4.0 of 5 6500 Estate Smith Bay, 00802, St. Thomas
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Dreams Sugar Bay
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115 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

I'm embarrassed I didn't pay more attention to the poor reviews! How can a place be in such poor condition and the service be unreasonable - yet fool some folks into thinking this is a great resort? No room service, no towels, poor food selection and taste no so good. Don't expect to much and then you won't be disappointed!

Was this review helpful? Yes 6
Oak Brook, Illinois
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We stayed here in February 2015. It was the worst vacation ever. The room was newly renovated, the only thing that was new was the ceramic floor, it was beautiful but looked dirty due to the stuck on glue from the new tiles. Old fridge, old safe. Room was, so called, cleaned every day, but NEVER did we get towels.... More 

Was this review helpful? Yes 7
Pembroke Pines, Florida
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I went to Dreams to do a tour for my wedding that will take place later this year. They are not clear as to how the transfers/van service to and from hotel is located in the airport and you are completely stuck unless you ask. The staff was friendly and accommodating after my all of my fussing and even upgraded... More 

Was this review helpful? Yes 2
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If you are spoiled rotten and expect perfection in everything and everyone around you, don't go to Dreams. If your idea of a great time is getting drunk and taking off your clothes, this is probably not the place for you. However, if your idea of a great vacation is famly oriented, with a focus on swimming, boating, snorkeling, and... More 

Was this review helpful? Yes 5
Dublin, Ohio
2 reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I had a great experience at Dreams St. Thomas when we escaped the bitter Ohio cold for a week in mid-February. John Kelly and the staff were welcoming and did an amazing job to make our stay a lasting memory. Samuel met us with a glass of champagne at the reception desk and got us settled into... More 

Was this review helpful? Yes 4
Atlanta, Georgia
12 reviews 12 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was a little worried after reading the reviews, so I went in with no great expectations. We went to celebrate my sister's birthday and we had a blast!The staff is very friendly and accommodating. After reading about the towel issues I left a note each day with a couple of dollars requesting extra towels and, everyday, we had clean... More 

Was this review helpful? Yes 6
Top Contributor
88 reviews 88 reviews
42 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is a typical nice resort that caters and specializes in service to vacationers. The grounds are extremely clean and well manicured (perhaps the BEST that I have seen to date). There is plenty of food to go around and it has a feel for "all inclusive" on drinks and food. The main food area is a nice buffet that... More 

Was this review helpful? Yes 5
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Screams- because that is what you do when the shower faucet moves all the way to HOT on its own during your shower...and they tell you the can not fix it until AFTER you leave. Screams- when you wake in the middle of the night freezing only to realize the warmest cover in the room is a sheet. Not a... More 

Was this review helpful? Yes 9
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed the week of Valentine's Day. This was our 2nd trip to Sugar Bay resort. Our previous stay was in 2011. We considered cancelation after reading some of the terrible reviews while in transition to a Dreams resort. Our first trip in 2011 was a family vaca with 3 teenage children. We couldn't have been more happy with our... More 

Was this review helpful? Yes 10
Top Contributor
63 reviews 63 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've had the pleasure of staying in 5 star places in Bermuda, Florida, the Northeast and eastern seaboard for over 40 years. Dreams Sugar Bay is one of those places. This all inclusive resort has too much to list in one review so go to the website to see it all. The people who work there are friendly, hardworking and... More 

Was this review helpful? Yes 7
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Additional Information about Dreams Sugar Bay

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Dreams Sugar Bay 4*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Caribbean Online Mgt Corp., Hotels.com, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Dreams Sugar Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
Dreams Sugar Bay St. Thomas, U.S. Virgin Islands

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