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Dreams Sugar Bay

6500 Estate Smith Bay, 00802, St. Thomas
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Dreams Sugar Bay
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Dreams Sugar Bay
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221 reviews from our community

Traveler rating
    27
    70
    50
    36
    38
See reviews for
69
84
4
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Missoula, Montana
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

The staff was friendly about half the time, and every time we ate it seemed like they were out of something. The taxi service was excellent as were the guys handling the luggage. Drinks were not top shelf or premium as advertised but we had all the bottled water we could drink...the wifi would not work in our room but... More 

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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I've stayed at a few Dreams resorts and this wasn't quite the experience I would say was dreams quality. The rooms and the view are very nice but the customer service was not up to par and food was not available after certain times. I'm seeing a pattern where Dreams is buying old hotels and revamping them then opening too... More 

Was this review helpful? Yes 2
Chicago, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

My friends and family were there May 19th through 24th to celebrate my friends 40th birthday. After booking the hotel and reading the reviews we were very nervous about this hotel but knew no matter what we would make the best of it. First of all, this is DEFINITELY not a 4 star hotel so don't expect it to be...if... More 

Was this review helpful? Yes 2
Knoxville, Tennessee
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel itself is beautiful! It sits on a cliff which is pretty awesome. The pool area is pretty and big! However, because the resort sits on a cliff there is a walk down to the pool area, but they did make if fun by adding a lighted bridge that you have to walk over. The bridge can be fun... More 

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

My wife, son and I spent a week here and had a similar experience to many of the other reviews. Depending on how you like to vacation will probably change your vacation experience here. We are not the stay and sit by the pool and eat all meals at the resort types. If this is your style you will probably... More 

Was this review helpful? Yes 3
New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My family and I stayed at this resort in April.Everything was great.We loved all the activities the resort had to offer.The pool area was great.The beach is small but very clean and beautiful.The food was also very good.All of the staff was very nice and helpful except one staff member told me I could not smoke in a designated smoking... More 

Was this review helpful? Yes 3
Janesville, Wisconsin
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a 3 star hotel at best! My husband and I were here on our honeymoon from 5/18-5/23. We got to the hotel around 330 in the afternoon. Our room was supposed to be equipped with a "honeymoon package" (which we confirmed prior to arrival and upon check-in they made copies of our wedding invitation and marriage license). There... More 

Was this review helpful? Yes 4
Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We went to Dreams Sugar Bay a couple weeks after they officially changed ownership (January 2015) and we couldn't of had a better time. The views were breathtaking. The food was to die for. The staff was more helpful than I could imagine. The pool was fantastic and the proximity to St. John, Red Hook, and the downtown shopping area... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Although we made the most of it and had a great time, this resort needs ALOT of work. I know dreams brand is amazing but this resort has not made the transition yet. The staff was great and I gave them lots of feedback but they have quite a bit of work to do to get this place up to... More 

Was this review helpful? Yes 2
Montezuma, Iowa, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

My niece and I spent 6 days at Sugar Bay to celebrate her graduation from college. Upon arrival to the resort check in was very easy. We each were given a glass of champagne that was delicious. A staff member helped us with our luggage and showed us around our room. Our room was not stocked with water, pop or... More 

Was this review helpful? Yes 6
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