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Marriott's Frenchman's Cove

Certificate of Excellence
4.0 of 5
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7338 Estate Bakkeroe, Charlotte Amalie, St. Thomas
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Marriott's Frenchman's Cove
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Sandy W Waukesha, Wisconsin
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934 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waukesha, Wisconsin
1 review
5 of 5 stars Reviewed yesterday NEW

The night kayak tour we took, through the Adventure Center Group located in the hotel lobby, was wonderful!!! What a relaxing way to see ocean life!! Chef Nate and Dave were entertaining and informative as they guided us along the coast. The glass bottom kayaks were lit up and we saw sting rays, and the green sea turtles were so... More 

Was this review helpful? Yes 1
Rochester, New York
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent a week at the time share. Great view. Weather fabulous and the staff very very good to us. Did snorkeling, and went to St. John's for a day. Resort allowed us to use the adjacent Marriott property; Frenchman's Reef Hotel and it was especially beautiful. Cruise boats passing right in front of our sliding glass door, seen through exquisite... More 

Was this review helpful? Yes 3
America
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Marriot's Frenchmen's Cove was great. I've been to quite a few Marriots, and this one was just as good as the others. My party was located on the second floor of the Saint Thomas house and had an amazing view! The staff was very attentive and friendly. Our concierge, Joe, catered to our every need and got us in... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Frenchman's Cove, responded to this review

We appreciate your review of Marriott's Frenchman's Cove! Thank you for your feedback and please come see us again soon! More 

Asheville, North Carolina
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We recently spent two nights here and had a wonderful time. Property is beautiful and the staff couldn't have been friendlier. Beaches and pools are awesome. Restaurants are a bit pricey but also have small plate items on the menu. Loved the night kayak trip to see fish and turtles. Will certainly return!

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Frenchman's Cove, responded to this review

Thank you for your five-star review! We look forward to hosting you again at Marriott's Frenchman's Cove! More 

Minnesota
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and myself were lucky enough to visit last week from Sunday to Friday, and it was a great time. I had never been to St Thomas, but knew that I would not be disappointed and I was not. The hotel could use a few minor room upgrades, but we were hardly in our room because the rest of... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Frenchman's Cove, responded to this review

we are so happy you enjoyed Marriott's Frenchman's Cove! We appreciate your review and look forward to seeing you again after Christmas! More 

Rockville, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first visit to the Cove and we loved it! The view from our room was amazing! Our place was very clean and modern. We have teenage boys and they had their own room, bathroom, and balcony which was great. We had our own balcony as well. We stayed in the Saint John building on the 5th floor.... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Frenchman's Cove, responded to this review

We are happy to be your little slice of paradise! Thank you for your five-star review of Marriott's Frenchman's Cove. We look forward to hosting your family again soon! More 

Pewaukee, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just wanted to share that my family had another fabulous vacation at our timeshare in St. Thomas's Frenchman's Cove! The room was impeccable and the service was too! My only concern was that we didn't get to check-in until 5:30--the villa we were placed in was well worth it though! I do want to give a huge shout out to... More 

Was this review helpful? Yes 5
MarriottVacationClub, Corporate Customer Care at Marriott's Frenchman's Cove, responded to this review

Thank you for your TripAdvisor review and shout out for Jeff! We look forward to seeing you again soon at Marriott's Frenchman's Cove! More 

Southbury, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We were impressed with the appearance of the property and the villa was beautiful and comfortable, as always. Unfortunately, my 12 and 14-year olds were bored after the first day. There were few organized activities suitable for their ages. My 14-year old son showed up for a ping pong tournament advertised for ages 13 and up. However, he was turned... More 

Was this review helpful? Yes 4
MarriottVacationClub, Corporate Customer Care at Marriott's Frenchman's Cove, responded to this review

Thank you for visiting Marriott's Frenchman's Cove! We appreciate your feedback on your time at the resort and apologize for the problems you encountered with recreation. Your comments will be shared with the resort's management team as the issues you encountered should have been rectified for you. Thank you again for visiting and for providing us your review. More 

Granger, Indiana
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you are not a vacation club owner you are an after fact. This was the party line was shared by Michael who was the customer relations manager. I specifically asked through TripAdvisor if all rooms face the ocean. Management and others responded yes. I was not smart enough to ask if I would see the ocean. We paid over... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Frenchman's Cove, responded to this review

Thank you for your TripAdvisor review, Jenn. We are sorry to hear about your disappointment with the view you received. Your feedback is appreciated and will be shared with the resort's management team. For Marriott Vacation Club resorts, priority is given for requests to current owners. Thank you again for your review and for visiting us at Marriott's Frenchman's Cove. More 

nj
Contributor
11 reviews 11 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our 2nd stay in 3 months. The pool volley ball net has since been removed and the iceberg in the ocean has also been removed. The paddle boards are not available for taking out - they limit paddle boards to lessons 3 days a week at noon and that's it for paddle board use. There are some kids... More 

Was this review helpful? Yes 2
MarriottVacationClub, Corporate Customer Care at Marriott's Frenchman's Cove, responded to this review

Thank you for your TripAdvisor review! We appreciate your feedback and are pleased to hear you enjoyed your time at the resort. Please accept our apology for the problems you encountered during your stay. Thank you for bringing this to our attention and the information will be shared with the appropriate managers. We hope to welcome you back soon to... More 

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