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Emerald Beach Resort

8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas (Formerly BEST WESTERN PLUS Emerald Beach)
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Emerald Beach Resort
Emerald Beach Resort
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1,123 Reviews from our TripAdvisor Community

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Mount Desert, Maine
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

The staff is very nice and helpful. The rooms are spacious, clean and the beds are very comfortable. The beach is nice. The beach bar has the best rum punch of all the Islands. We didn't eat there this trip but have before and the food is very good.

Helpful?
Thank Colfer
Newport, Rhode Island
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The property for the Emerald is beautiful! The beach is amazing, the pool is very nice, and the beachfront bar and food were very nice. The rooms were very run down and need lots of work! The bed is ok but the bathroom is so small. We had issue with the water all four days we were there. Extremely disappointing... More 

Helpful?
Thank JNewbold6714
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this review

Good day Mrs. Newbold, I enjoyed meeting you and I truly appreciate your kind words. I'm happy you enjoyed your massages and found our staff friendly and helpful. And yes, the property is "beautiful!" I'm sorry you felt that we did not live up to your expectations in other areas. Thank you again for choosing Emerald Beach Resort. Sincerely, Laura... More 

Lake of the Ozarks, Missouri
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Needed a place close to airport prior to taking a boat to Tortola. Clean rooms with an excellent view. Beachside bar was great. Ate both lunch and dinner at the beachside restaurant. Food was so-so and somewhat expensive, but no more expensive than other places we ate on St. Thomas. Views from the room was terrific. Staff was very helpful.

Helpful?
1 Thank Shrinkk1
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this review

Thank you staying with us upon your arrival on St. Thomas. We appreciate your kind words about our "excellent view", "helpful" staff and "great" Beach Bar. We hope you enjoyed your sail in the BVI. Sincerely, Laura McMurry Guest Relations Manager More 

Reading, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The rooms were very clean, beds were comfortable. We had dinner at the beach bar the food was great. It was pretty busy so at times it was hard for the bar staff to keep up. It is very close to the airport. It is also directly on the water with a nice beach.

Helpful?
Thank Dave M
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this review

We love being a "great surprise!" Thanks so much for choosing Emerald Beach Resort. I'm glad you enjoyed clean rooms, comfortable beds, good food and our beautiful beach! I hope you will be back; if so, please call us directly as we offer incentives to our guests that book through us. Thanks again, Laura McMurry Guest Relations Manager More 

Arlington, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed one night upon our arrival at STT, before heading over to Tortola on the ferry next afternoon. The beach is absolutely terrific. I saw other reviews that said the beach itself is better than Waikiki... After being at both places, we agree! Beautiful white sand, clear water, and no stones, a great swimming beach. We found the beach... More 

Helpful?
Thank greenplasticaliens
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this review

Thanks for taking the time to review your stay with us. I'm happy that you found our staff helpful and the value "terrific." Yes, our beach is pretty spectacular! It truly is amazing that our property is just a 10-minute walk from the airport ... it certainly doesn't seem like it when you are sipping a cocktail on the beach... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

This was my first visit and I look forward to coming back. This resort is very close to the airport which makes getting around very convenient. Every room overlooks the beach and wonderful sunsets. This is a great place to stay while visiting St. Thomas. The staff was very friendly and the owner went out of his way to make... More 

Helpful?
Thank Maria T
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this review

Welcome to the Emerald Beach Family! I'm so happy you enjoyed your time with us, and that you did indeed feel like family because that is our goal. We look forward to having you stay with us again. Please call us directly to book as we offer incentives to guests that do. Thank you again, Laura McMurry Guest Relations Manager More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I've stayed here twice for business and this is a nice little resort right on the beach near the airport. The staff here are AMAZING!! Shani, Amber, Shaniqua, Paul, Sherma, Shanice...just to name a few. The food at the restaurant is good (especially the wings and tacos) but to me is a bit overpriced. I would suggest going into town... More 

Helpful?
Thank Tiffany T
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this review

Thanks for the "5-bubble" review! We appreciate your business and taking the time to write a review. You did great with remembering names! I'm so glad you found our staff "amazing!" All of the beaches in the Virgin Islands are public, and yes we get a lot of cruise ship passengers visiting on busy cruise ship days as we are... More 

Wasilla, Alaska
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed recently 2 different nights to tie in our vacation in BVI. The 17th we arrived the front desk worker was not very friendly or accommodating. Our hotel room had no towels. When we arrived on the 27th a different front desk worker greeted us and much better experience. Very friendly and welcoming. Our hotel room didn't have wash cloths... More 

Helpful?
Thank hh_alaska
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this review

Good day, Although no longer affiliated with Best Western, Emerald Beach Resort has been owned by the same local family for 20+ years. Our rates do vary depending upon the season. We encourage guests to book directly with us as we offer incentives to those that do. Unfortunately no hotel on the island offers an airport shuttle. We are less... More 

canada
2 reviews
1 of 5 stars Reviewed 2 weeks ago

There is no service here. Checked in and no availability of water, NO towels in the rooms, Front desk could really care less. Would never recommend to anyone. If your looking for any kind of nice experience dont bother to start your search here!

Helpful?
Thank SpringCanada
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this review

I am sorry there were no towels in your room; that should have been rectified immediately by the front desk. We did have an issue with a water pipe breaking recently; that was a huge inconvenience to all of the businesses, residents and guests in the area. Sincerely, Laura McMurry Guest Relations Manager More 

Level Contributor
1 review
4 of 5 stars Reviewed 2 weeks ago

Close to airport - yes you can hear the planes but no biggie when on the beach. All rooms have ocean view. Needs a little TLC but overall decent place for a 1 night stay. What was absolutely outstanding about this hotel was their reception staff. Our departure from St. Thomas was delayed due to the snowstorm cancelling our flights... More 

Helpful?
Thank Cathie P
BWPlusEmeraldBeach, Guest Relations Manager at Emerald Beach Resort, responded to this review

Good day, and thank you for your very kind words about our front desk staff. I am so glad they were able to make your flight cancellations a little less stressful. I hope you enjoyed our beautiful island. Sincerely, Laura McMurry Guest Relations Manager More 

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