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All 7 Charlotte Amalie hotels

BEST WESTERN PLUS Emerald Beach

3.5 of 5 Resort   |   8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas
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A recent review
5 of 5 stars reviewed 3 days ago
Scubeedive Houston, Texas
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795 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Overall, I was extremely dissatisfied with my stay at the Best Western. The problems that I did report were either not resolved in a timely manner or not resolved at all. After encountering the first few issues and realizing how the hotel staff handled them, I chose to stop requesting assistance, because it was more frustrating to see the lack... More

Was this review helpful? Yes 2
Houston, Texas
Top Contributor
79 reviews 79 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have a hard time talking about the places I really like because they inevitably become overrun by Marks and Steves wearing thongs and complaining, or Bubba and his darlin' Sugarpie and their 14 kids. I have to make exception to this place because this place will endure! You might say that's a bold statement but consistency isn't a guarantee... More

Was this review helpful? Yes 2
Sebastopol, California
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I was displeased with the care that is given to the property. The area near the pool had litter that was not picked up, garbage cans were over flowing and the outside toilets were stopped up two days in a row. The beach was not cleaned up either and right outside our room chairs were stacked high and ruined the... More

Was this review helpful? Yes 2
Orange County, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I had an amazing experience at the Best Western. We were absolutely blown away at how beautiful the beach was that the Best Western is located on. Shanice at the front desk was so accommodating. We checked in late at night and accidentally booked a double bed, she moved things around and was able to accommodate us... More

Was this review helpful? Yes 3
Pasadena, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I love, love, love this resort! Its right on the beach. Fall alseep to the sound of the ocean wake up to a beautiful view and have coffee on your private balcony. The rooms are clean and comfy. The staff is welcoming and friendly. The hotel is so lovely and the beach bar is the best (greatest bartender's ever!) Swim,... More

Was this review helpful? Yes 1
North Fort Myers, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed twice,great jumping off hotel for 2 or 3 days.nice rooms for the money everything work just fine.Very nice clam beach,other beaches better for snorkeling. We had a clean fresh room both times.Only had a couple of meals there,they were just ok.basic room with good shower and excellent beach.

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Sergeant Bluff, Iowa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed August 16-23 2014. For the price super great deal. On the beach, has a pool, bar and restaurant. You get one free drink with your stay. Dinner and Breakfast are good. Service slow. Rooms great view and lay out, very clean. large bathrooms. has a wet bar with fridge, that way two people can get ready with having two... More

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Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We encountered many problems while staying at the hotel. Room wasn't ready at check-in time - waited over an hour - still wasn't ready. The room they ended putting us up in was not what was requested when the reservations were made. Didn't have clean towels for our room. The sheets and towels, when we finally got them, were stained... More

Was this review helpful? Yes 2
Lakeville, Minnesota
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was nice and clean, but we never received fresh towels each day. We gad to ask for them, and then they were still not brought to us! The bar is not much to talk about, not great service, but a great view. They advertised free drinks from 5-6 each day, but they were also no where to be... More

Was this review helpful? Yes 3
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review

Thank you for reviewing us on TripAdvisor. Providing excellent service is very important to us and we are in a constant state of improvement. We are very fortunate for our great views and proximity to the beach and are very happy to share that with all of our guests. We do serve free rum punches every Monday at our Managers... More

Greeley, Colorado
Contributor
11 reviews 11 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed one night at this hotel and were generally pleased with the cleanliness and general appearance of the property. The staff were pleasant to interact with. The only minor complaint was needing beach towels first thing on a Saturday morning and was told they were all out and being washed. So close to the airport you could almost walk... More

Was this review helpful? Yes
BWPlusEmeraldBeach, Manager at BEST WESTERN PLUS Emerald Beach, responded to this review

Both service and cleanliness is very important to us and we are very pleased to hear that our team is doing a wonderful job! Since we are located on the beach, towels are in high demand and we always replenishing them during the day. Our convenient location makes it easy for our guests to come right off the plane and... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(12)
  • Cruise ship(8)
  • Water pressure(5)
  • Friendly and helpful(4)
  • Pool bar(4)
  • Front desk staff(3)
  • Third floor(3)
  • ST THOMAS(3)
  • Breakfast buffet(3)

Additional Information about BEST WESTERN PLUS Emerald Beach

Address: 8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Emerald Beach 3.5*
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Also Known As:
Best Western Emerald Beach Hotel Charlotte Amalie
Best Western St Thomas
Best Western Emerald Beach Resort
St. Thomas Best Western
BEST WESTERN PLUS Emerald Beach St. Thomas, U.S. Virgin Islands

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