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Windward Passage Hotel

3.5 of 5 Veterans Drive - Waterfront | P.O. Box 640, Charlotte Amalie 00804, St. Thomas
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Windward Passage Hotel
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Windward Passage Hotel
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384 reviews from our community

Traveler rating
    57
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    105
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See reviews for
73
128
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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1 review
2 of 5 stars Reviewed 4 days ago NEW

Lots of roaches, a dispute about our rooms that cost me and my family the price of an extra room at the end of our vacation, rude hotel desk clerks, overcharges on my Visa that after three phone calls I have still been unable to correct. The charge on my Visa is much larger than my printed statement from the... More

Was this review helpful? Yes
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Martha G: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I am sorry to hear you had little invaders in your room; it is unfortunately one of the challenges of being on a tropical island. Although... More

Windermere, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Just finished reading the reviews for this hotel, and was amazed at some of the bad experiences. I have been staying at this hotel since the very late 70s, and I have seen this hotel change ownership many many times... I once knew the people that worked there and they knew me... I was never ever dissappointed staying there. so... More

Was this review helpful? Yes
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Lauren500: Thank you for taking the time to submit your review, and for your kind remarks. We are honored to be your hotel of choice while visiting St Thomas, and we hope that relationship will continue. We have enjoyed a rich history over the years, we have had various owners and management teams, and we have gone through many... More

Fort Worth, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Windward Passage hotel told me one on the phone that I could have 4 adults and a baby in one room. When I got there they laughed in my face and made me get another room. The other room had roaches! Sophia and Manuela were the associates that laughed in my face!! The Marriott was awesome, then we got here... More

Was this review helpful? Yes 1
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear 325Tiffany24: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I am so sorry you had a negative experience while you were staying with us. I am appalled at the way you were treated by some members... More

Cape Town Central, South Africa
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I frequently travel from Miami to Tortola and have to stop overnight in St Thomas as the late flight arrives after the last ferry has departed. The Windward Passage hotel is directly opposite the ferry terminal and a 15 min $10 taxi ride from the airport. The rooms are clean and tidy and the staff I have dealt with very... More

Was this review helpful? Yes
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Rob-Bren: Thank you for taking the time to submit your review, and for your kind remarks. We are very fortunate to be located just across the street from the BVI ferry services and the St Croix Seaplane Shuttle. We are certainly the ideal stop-over while visiting our neighboring islands. We are pleased you found our property clean and accommodating.... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2014

The stay at the hotel was good and relaxing as it has pool, casino, fitness center, gift shop with things you might need if you cant find a store, a restaurant, spa/salon, room service with every morning cleaning service. we had an issue with Expedia booking our room incorrectly as we asked for ocean view and we got a plan... More

Was this review helpful? Yes 1
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Tam A: Thank you for taking the time to submit your review. We are pleased we were able to turn an unfortunate situation into a positive one! We are very happy you enjoyed your time with us. We are fortunate to be located in the heart of downtown Charlotte Amalie, within close proximity of so many fine attractions. We're... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 14, 2014

The 3day stay at this very quite and relaxin... it's in a great location across from ferry to torlola.. At nights there's great local food on the water front that will catch any taste buds... Banks and other stores within walking distance as well... Really Enjoyed My Stay There!!+

Was this review helpful? Yes 1
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Malik C: Thank you for taking the time to submit your review, and for your kind remarks. We are pleased you had such a nice relaxing time at our hotel. We are very fortunate to be located in the heart of Charlotte Amalie, within walking distance of so many fine attractions. Thank you for being our guest; we look... More

Contributor
19 reviews 19 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 13, 2014

Nothing super fancy about this place. Great location especially if you are passing through. Casino is near lobby. Within walking of aim downtown shopping & French Town. 15 minute taxi to airport. Stay here for a layover or quick visit to learn about St Thomas.

Was this review helpful? Yes 3
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Stormcreator: Thank you for taking the time to submit your review, and for your kind remarks. We are pleased you found our location convenient, and that you were satisfied with our accommodations and service. We are very fortunate to be in the heart of downtown Charlotte Amalie, within walking distance to so many fine attractions. Thank you for being... More

Denver, Colorado
Top Contributor
67 reviews 67 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 27, 2014

We booked a room here because of the location (it's the closest hotel to the CA ferry docks and walkable to all the shops and downtown). It's definitely an older property but it offered everything we needed. Prices were reasonable and service was fine. If you want to be close to downtown and the ferry, this is the right pick.... More

Was this review helpful? Yes 2
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Stormcreator: Thank you for taking the time to submit your review, and for your kind remarks. I am so pleased you enjoyed your stay with us, and found our location convenient. We are very fortunate to be within walking distance of the world-class duty free shopping, and many other fine attractions. Being directly across from the BVI ferry service... More

Dallas, Texas
Top Contributor
71 reviews 71 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 24, 2014

I admit I was hesitant to stay at this hotel because of the reviews, however we took a chance. We arrived to St Thomas without hotel reservations so decided to go with this hotel because of the price. The front desk clerk Marlene, who checked us both in & out, was very friendly and helpful. The rooms are okay, but... More

Was this review helpful? Yes 3
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Flygirl129: Thank you for taking the time to submit your review, and for your kind remarks. I am delighted you enjoyed your stay with us, and that you were pleased with our customer service. I have shared your comments with Marlene, James and Rosanne, who were all thrilled for the "shout out"! We are very fortunate to have such... More

Burlington, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 13, 2014

We stayed only one night in this hotel. The lobby was very nicely decorated and they offered iced lemon water for the guests. I can't say that I was fully impressed with the hotel room though. The shower in the bathroom did not work properly and the carpet was soiled in several areas so I wore shoes. The hotel has... More

Was this review helpful? Yes 3
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear dkwnz: Thank you for taking the time to submit your review. I'm glad you enjoyed our lobby area and courtyard bar & restaurant. I'm sorry you had trouble with your shower, I don't know the nature of the issue you experienced; we rely on the municipal water system and sometimes we have low water pressure as a result. Thank... More

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Additional Information about Windward Passage Hotel

Address: Veterans Drive - Waterfront | P.O. Box 640, Charlotte Amalie 00804, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands

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