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Windward Passage Hotel

Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
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Windward Passage Hotel
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483 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Danish first
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (483)
  • Mar-May only
    (150)
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    (102)
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    (83)
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    (148)
All months
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel itself is old, needs some updating as well as training in customer service. The only pleasant staff member I came across was Martha from the restaurant. Food however is nothing to write home about and service is slow. They have a nice outdoor pool on the second floor, and courtyard bar. I was astounded while in the lobby... More 

Was this review helpful? Yes 2
Cabo Rojo, Puerto Rico
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Don't expect a 5 star hotel in downtown Charlotte Amalie. They are renovating the rooms. Rooms are spacious, only the front rooms have a view of the ocean. The back rooms face an alley, the left hand rooms face a baseball field and the right hand rooms face another alley. Try to avoid the left hand rooms since night game... More 

Was this review helpful? Yes 1
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our managment staff. Thank you for your business we look forward to your next visit. Guest Relations More 

Jacksonville, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 7 nights with wife & teenage daughter. We took advantage of off season rates and avoided the crowds too. Vedora, at the front desk, was very helpful. She took care of any questions or needs we had. Overall the front desk staff and housekeeping were very friendly and hard working. Hotel rooms have a little wear and tear, however,... More 

Was this review helpful? Yes 2
Pam K, Public Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment Staff. Thank you for your business we look forward to your next visit. Guest Relations More 

St Maarten-St Martin
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 4 nights as I had Bussiness meetings in town area. Hotel is old but is maintained well, staff is helpful, max 15 mins drive to airport which is good cause most of the flights are early morning and I am not a morning person so I prefer to stay close. Room was clean, I... More 

Was this review helpful? Yes 1
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment Staff. We look forward to your next visit and reviews! Guest Relations More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Overall the hotel is going to an excellent and convenient location easy to find and directly across the street from ferries however the fair is that are directly across the street do not go to Red Hook nor do they go to St John they go to the British Virgin Islands so unless you want to go to the British... More 

Was this review helpful? Yes 4
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment Staff. Thank you for staying with us! Guest Relations More 

Jim Thorpe, Pennsylvania
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We were put up at the Windward Passage for one night by airline. Our room was large with a harbor view. It was evident that the room was fairly recently decorated in a contemporary manner but was a bit worn. However, the room was clean and suited us fine for one night. We ate an enjoyable breakfast at the hotel... More 

Was this review helpful? Yes 2
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you fir taking the time to submit your review. Your comments have been forward to our managment staff. Thank you for staying with us! Guest Relations More 

Springfield, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I was worried after reading other reviews about this hotel but I would say it was "adequate" for a very short stay. I chose this hotel due to it's proximity to the ferry. I was spending 2 nights here prior to departing for another island. The room was updated but not what I would expect for the price. The desk... More 

Was this review helpful? Yes 1
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment Staff. Thank you for your business, Guest Relations More 

Rivalta di Torino, Italy
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 25, 2015

One of the worst hotels I have been in my life. Dirty and without any kind of hospitality from the staff. The card to get in the room never works and you can hardly get the invoice when checking out. The system never works.

Was this review helpful? Yes 2
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment Staff. Regards Guest Relations More 

Travelers are raving about these Charlotte Amalie hotels

Chesterfield, Virginia
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 25, 2015

Needed to spend a night from the ferry to catch a flight the next day. Hotel is across from the ferry dock and is reasonably priced compared to others on St. Thomas. It has a large courtyard area and a small pool that was a great meeting spots for the two other couples that we traveled with. An older hotel... More 

Was this review helpful? Yes
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to out Managment Staff. Thank you for your business we look forward to your next stay. Guest Relations More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 23, 2015 via mobile

My boyfriend and I came to visit St Thomas for a week and decided to stay here based on the ratings, price, and location. I wish I could give this place a negative amount of stars, it was so terrible. The hotel staff is not helpful. The food is disgusting and disgustingly over priced. The hotel is "clean" because the... More 

Was this review helpful? Yes 2
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment Staff Regards Guest Relations More 

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