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Windward Passage Hotel

3.5 of 5 Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
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Windward Passage Hotel
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Windward Passage Hotel
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413 reviews from our community

Traveler rating
    58
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    114
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Orlando, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

After reading previous reviews I was a bit hesitant about staying here. Although, working in the hotel industry I know people tend to over exaggerate. The curb appeal is inviting along with the courtyard in the middle. I believe this hotel is still undergoing renovations, therefore each room isn't up to its full potential yet.. Unfortunately my family and I... More 

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Seal Beach, California
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Okay let me start by saying this hotel has gotten a major bad wrap in the reviews. My husband and I booked this place literally a week before flying to St. Thomas, so we were happy just to find a place near town with a bed. I was a little hesitant to book this place because of the reviews, but... More 

Was this review helpful? Yes 2
Maine
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We spent a week at Windward Passage, using it as a home base for excursions throughout the islands. The staff, with the exception of the bar, were surly and unpleasant, always giving us dirty looks. We had already heard that the island was racist, but did not expect that sort of treatment at the hotel. We waited 45 minutes at... More 

Was this review helpful? Yes 1
Prague, Czech Republic
Top Contributor
55 reviews 55 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has many rooms, but rooms with ocean view is the best! In front of the hotel beach is not, but hotel has a shuttle taxi for beach free. Rooms have two large bed. Service is good. But hotel restaurant has not quick and friend waiters. Internet access is very quick.

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Kitchener, Canada
Top Contributor
111 reviews 111 reviews
46 hotel reviews
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed 1 week ago

TripAdvisor doesn't let me score a zero but when I approach the check in counter at 3:50 and the woman rudely says give me five minutes... I step back and give her 7 minutes. Than I approach the counter at 4:02 (it had been a long travel day for me) to the new woman coming on shift, she GLARES at... More 

Was this review helpful? Yes 1
Bellevue, Washington
Top Contributor
162 reviews 162 reviews
44 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 1 week ago

The Windward Passage is a fine hotel for the price. Reasonably clean, fairly centrally located and well priced, the hotel is good place for a few nights. Customer service at the front desk is adequate although the wait in the line to check in was long, given only one person was staffing the reception desk. There is a courtyard and... More 

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Suances, Spain
1 review
1 of 5 stars Reviewed 1 week ago

I am not sure whether the management of this hotel is serious about the hotel business or they do some other stuff under the cover of the hotel business. I had this feeling as I have never met such unprofessional management team in any hotel. I had a feeling that all the stuff in the hotel are trying in their... More 

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Baltimore, Maryland
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I had an emergency layover in October and had to spend the night at a hotel. I reluctantly chose this hotel because I know of the hotel and thought that it was so old it probably would not be as accommodating as it was. The people were very accommodating. From the front dest to the restaurant to even the bar... More 

Was this review helpful? Yes 1
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. We look forward to your next visit! Regard Pam More 

Cambridge, Massachusetts
1 review
3 of 5 stars Reviewed 1 week ago

Hotel is clean and right in the heart of downtown. restaurant/bar is limited. I did not go to the casino so can't comment. claims free internet but it doesn't really work. definitely needs to fix this.

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. I have spoken to the proper department about the Internet! Look forward to your next visit! Regards Pam More 

Ohio
1 review
3 of 5 stars Reviewed 1 week ago

I have stayed here several times,and every time, its the same bad experience, my next stay will not be here!The only reason i come back is becuase its convenient and i can walk to restaurants.but i will sacrifise walking for confort. 1-bad costomer service 2-filthy carpeting 3-have to let bath water run for several minutes to clear up rusty water.... More 

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

My apologies for your bad experiences. Your comments have been forward to the proper departments. Thank you for taking the time to submit your review and hope one day you will give us another chance. Regards Pam More 

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Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands

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