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All 7 Charlotte Amalie hotels

Windward Passage Hotel

3.5 of 5 Hotel   |   Veterans Drive - Waterfront | P.O. Box 640, Charlotte Amalie 00804, St. Thomas
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A recent review
3 of 5 stars reviewed 1 week ago
Bob M Landenberg, Pennsylvania
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342 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Danish first
  • English first
  • Spanish first
  • Any
English first
San Diego, California
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 days ago NEW

I rented a room here for a one night layover in St Thomas and I have to say that the only upside is the location of this property. It is across the street from the ferry terminal and walking distance to restaurants and shops. Otherwise, my bathroom was dirty (especially in the shower, which was coated with sunscreen from the... More

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Landenberg, Pennsylvania
1 review
3 of 5 stars Reviewed 1 week ago

Convenient location. Dated hotel. Slow, though adequate food service.handy for local.travel. Use jitneys for best price. Front desk will get higher priced taxis when needed. Hotel seemed to be a target for Danish tour groups.

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Brendan M, Manager at Windward Passage Hotel, responded to this review

Dear Bob M, Thank you very much for taking the time to review your stay at the hotel. Yes, we are centrally located on the Island, conveniently located to all attractions. The Safari's pull right up to the hotel and can take you anywhere on the Island that you would like to go. We hope that you will stay with... More

Calgary, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I arrived at the hotel 15 minutes prior to the restaurant closed and was accommodated swiftly with an excellent lunch by the staff. In turn I met the hotels' manager who was very gracious, friendly and assisted me in an unexpected early check-in and upgrade. I was beyond delighted! I was now able to change and spend some time pool-side... More

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Brendan M, Manager at Windward Passage Hotel, responded to this review

Dear KDS180, Thank you for your wonderful 5 star review of our hotel! We are very happy to hear that you were delighted about your stay here. We look forward to sharing your great feedback with the rest of our team. I know that our staff and manager will be very excited to hear the wonderful compliments you given. Please... More

Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Really outdated hotel through and through but if you need a fairly affordable place to stay on the island then this is it. The overall service is almost non existent. The food in the restaurant is ok to good but expect to wait at least 30 to 45 minutes for something to eat. The beds are comfortable and the bathroom... More

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Brendan M, Manager at Windward Passage Hotel, responded to this review

Dear geminilove, thank you for your recent review of our hotel. We are very happy you had the chance to stay on the island and enjoy all the wonderful restaurants St. Thomas has to offer. We would like to apologize for the service you received in our restaurant. We would also like to thank you for bringing these concerns to... More

2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

This is not at all a resort hotel, there is no beach access from hotel, is just a place to crash for a night between trips. The ferry to BVI is right across the street. There are not too many restaurants and things to do in the area; the hotel is old, the rooms need a lot of renovations.

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Brendan M, Manager at Windward Passage Hotel, responded to this review

Dear spirituscapirai, Thank you for your review of our hotel. We are very happy that you had the chance to stay here between your trips. Yes, the ferry to the other Islands is located directly across the street from the hotel, as well as the water plane that will take you directly to St. Croix. We are also conveniently located... More

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel looks very beautifull from outside but the rooms are average. Reception and manager were very understanding and gave us a nice room with beautifull view. Room was very spacious but bathroom not really good cleaned. Dirty towels with brown marks on it. Bath tub not good cleaned. Also saw a few cockroach in the room.

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Brendan M, Manager at Windward Passage Hotel, responded to this review

Dear Andjenie_22, thank you for taking the time and writing a review of your recent stay here. We want to apologize for any inconveniences you had during your visit. The hotel is on a schedule to spray for any water bugs on a regular basis. We are very happy to hear that our hotel staff and Manager was able to... More

Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Our fight was delayed coming in to St. Thomas and we missed our ferry to the bvi. I knew windward passage was across the street from the ferry terminal, so figured it was the best bet. Luckily, they had a room. Our experience with the front desk was great. The hotel is definitely for the one-night er. The physical plant... More

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Brendan M, Manager at Windward Passage Hotel, responded to this review

Pwm98, Thank you for writing a review of your recent stay here at the Windward Passage. We truly appreciate the kind winds about our staff, location and overall cleanliness of our property. In addition, we are very happy that you had such a positive experience at the hotel. Thank you again for your time. Please come back again soon to... More

Riverside, California
Contributor
12 reviews 12 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We travel to St Thomas on business every month. After staying at the Emerald Bay right on the beach (See my review) in paradise, we decided to stay a little closer to town. We knew there was no beach nearby, and were willing to accept the trade off of being closer to everything. Never again! The lack of a patio... More

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Brendan M, Manager at Windward Passage Hotel, responded to this review

Raynehri, thank you for staying at the Windward Passage on your recent trip here to St. Thomas. We definitely appreciate your kind words about our staff, and will pass it along to them. We apologize that you were not satisfied with your stay. The hotel recently renovated our guest rooms and will be doing some exciting renovations this summer as... More

Houston, Texas
Top Contributor
62 reviews 62 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Overall this hotel would be considered among the poorest 15% of hotels in the United States. Very dated. Very poor upkeep. Minimalistic pool. Very unstable neighborhood behind the hotel. The hotel has a decent location near the harbor but the downsides far outweigh that positive. We decided to stay here because our stay was brief and we only needed a... More

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Brendan M, Manager at Windward Passage Hotel, responded to this review

Dear michealf50, Thank you for taking the time to share feedback of your experience at our hotel. We are sorry about the noise inconveniences you encountered during your stay here. Guest satisfaction is our top priority and thank you for bringing these concerns to our attention. We have shared your feedback with our Managers so that we may make necessary... More

Eugene, Oregon
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 12, 2014

The hotel is only a block from the ferry to Tortola and within a couple blocks of a few restaurants and many shops. Do NOT arrive early and expect your room to be ready. Arriving from Tortola early, I attempted to check into the room about 12:00. Not ready. A guy that walked in after me was rather dramatic with... More

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Brendan M, Manager at Windward Passage Hotel, responded to this review

Dear James G, Thank you for the review on your recent stay. We are very sorry to hear the difficulty you had during your stay, and appreciate you bringing these concerns to our attention. We understand your frustrations about your experiences, and have shared this feedback with our staff and management. We hope that you will choose to stay with... More

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Additional Information about Windward Passage Hotel

Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands
Address: Veterans Drive - Waterfront | P.O. Box 640, Charlotte Amalie 00804, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 hotels in Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Official Description (provided by the hotel):
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 
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