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Windward Passage Hotel

3.5 of 5 Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
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Windward Passage Hotel
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Windward Passage Hotel
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436 reviews from our community

Traveler rating
    59
    116
    119
    66
    76
See reviews for
82
147
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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San Juan, Puerto Rico
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars NEW

We were lucky to get a room in the middle of the tourists high season, so that was good. The room was average, the beds were ok. The room was clean and well kept. A bit run down even though the website said recently renovated rooms.

Was this review helpful? Yes
East Lansing, Michigan
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel for one night due to a flight cancelation. We would have moved but room was non refundable. Our room was on the fourth floor and faced the back of the property. It was very noisy from the neighborhood behind. Car alarms, yelling and people in the streets directly behind the property. The courtyard bar is... More 

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for your time to submit your review. Your comments have been forwarded to the hotel managment staff which they take very seriously. Regards Pam More 

Phoenix, Arizona
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Spent one night here on the way to a chartered sailing trip. It is a short taxi ride from the airport (about 5 minutes) and across the street from the ferries that take you to Tortola and other points of interest. The beds were very comfy, albeit outdated, and everything appeared clean, close to shopping and many restaurant choices within... More 

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit you review. Your comments have been given to the Managment staff which they take very seriously. Thank you for your business! Pam More 

Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 6 days ago NEW

I called the hotel one day before my arrival (two weeks ago) to confirm my reservation. It's high season, I had booked it through one of the travel websites with rooms selling out fast so I just wanted to double check for peace of mind. Whoever answered the phone claimed that there's no reservation under my name. I asked if... More 

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit yor review. Your comments have been given to the Managment staff which they take very seriously. Regards Pam More 

Columbia, South Carolina
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was a bit apprehensive due to other reviews; however, I found our room quite nice and this hotel was definitely close to the marina where you can get a ferry, to our sailboat and to Frenchtown. Looked like nice pool. We had good service before we went because I wanted my sister to be able to check in her... More 

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Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your appreciated comments have been shared with the hotel staff. Regards Pam More 

Douglas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We booked our family of 6 adults into this hotel unfortunately! This is the worst hotel we've ever stayed at! All our rooms were disgusting! We wouldn't even shower because the tiles were dirty and moldy. The bathroom overall was nasty. The bed sheets looked like they were worn down to almost threads, the carpet we wouldn't walk on without... More 

Was this review helpful? Yes 1
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forwarded to our a managment staff. Regards Pam More 

Buffalo, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel over a year ago. During my stay, it was clear to me that some staff members were very rude. I did not let this ruin my stay, I simply overlooked this. I did not know however that it would come back to bite me! I unfortunately left my car keys behind in the room and... More 

Was this review helpful? Yes 1
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

I'm truly sorry for the inconvenience you have endured. Your comments have been forwarded to the Managment team, again sorry for the lack of customer Service! This is something we continue to work on daily. Regards Pam More 

Georgia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel for a 4 day 3 night business trip to the island. The hotel is in a convenient location being right in the middle of Charlotte Amalie, however it should be noted that the shops, restaurants, and attractions in Charlotte Amalie close up as soon as the last passengers head back for their cruise ship, no matter... More 

Was this review helpful? Yes 2
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. We look forward to your next visit! Pam More 

Michigan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Dirty, Dirty, Dirty... Never again, I do not care how convenient they are located to the ferry doc in CA. We would not even use the shower, it was full of mold.. They workers were OK, but offered no help. Also waited unitl 530pm to get into our room, it should have been ready by 4 pm. There was some... More 

Was this review helpful? Yes 1
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to the Managment team which they take very seriously! Regards Pam More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is really nice. We stayed for 3 nights and absolutely loved it. Can't beat the view if you have a Harbor View room. It is also in the middle of town so there was a lot for us to do in a walking distance. Only downfall is the time it took to receive breakfast. Took 45 minutes to... More 

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. We look forward to your next visit! Pam More 

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Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands

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