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Windward Passage Hotel

Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
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    499 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      4 of 5 stars
    • Sleep Quality
      3.5 of 5 stars
    • Rooms
      3 of 5 stars
    • Service
      3 of 5 stars
    • Value
      3 of 5 stars
    • Cleanliness
      3.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (140)
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    florida
    Level Contributor
    4 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 8 helpful votes
    5 of 5 stars Reviewed 2 days ago NEW

    We had the pleasure to stay one night in St Thomas after visiting St John! I must say, what a great hotel located perfectly to access the shops, ferry boats, and airport. The hotel was very clean and nicely decorated! The office staff greeted us wonderfully( sorry I did not get their names), and the courtyard staff, especially Melvin, Juan,... More 

    Was this review helpful? Yes
    Aarhus, Arhus, Denmark
    Level Contributor
    14 reviews
    13 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    3 of 5 stars Reviewed 5 days ago NEW

    Our room had a good size and a balcony (I think all their rooms have balconys). There is a pool and bar area in the middle of the hotel court. The service is good, and there is a decent bar by the pool. Location is fine, not too far from the centre of town - although at the other end... More 

    Was this review helpful? Yes
    Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

    Thank you very much for sharing your feedback with us! Your comments have been forward to our Managament staff. We look forward to your next visit, Guest Relations More 

    Gloucester, Virginia
    2 reviews
    2 of 5 stars Reviewed 1 week ago

    The pictures online are incredibly misleading about what this hotel really is....a dump! Our rooms were filthy, carpets stained, dirty floors that didn't look like they have been cleaned in weeks. Even the lounge chairs next to the pool were filthy. The office staff was less than friendly or welcoming. I would not recommend this hotel to anyone!

    Was this review helpful? Yes 2
    Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

    Thank you for taking the time to submit your review. Your comments have been forward to our managment staff. Guest Relations More 

    Travelers are raving about these Charlotte Amalie hotels

    Plantation, Florida
    5 of 5 stars Reviewed 1 week ago

    The Windward Passage Hotel is located on the harbor in Charlotte Amalie in very close vicinity - walking distance - to the shopping district. If you are looking for a 5-star resort, this is not the right place for you. Don't pay attention to the reviews that bash the hotel for not being on the beach or having a beach... More 

    Was this review helpful? Yes
    Pam K, General Manager at Windward Passage Hotel, responded to this review

    Thank you so much for sharing your feedback with us. Your comments have been shared with the staff. We look forward to your next visit! Guest Relations More 

    New Haven, Connecticut
    Level Contributor
    1 review
    2 of 5 stars Reviewed 1 week ago

    I booked this hotel for a one-night stay for myself and my fiancé. We intended to use this hotel as a break in our travels from NYC to Virgin Gorda. If you are flying to STT, heading to other Virgin Islands, the Speedy Ferry in Charlotte Amelie is a good way to save on airfare. We flew nonstop from JFK,... More 

    Was this review helpful? Yes 1
    Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

    Thank you very much for taking the time to share your feedback with us. Your comments have been forward to the management staff. Regards Guest Relations More 

    Level Contributor
    14 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 6 helpful votes
    2 of 5 stars Reviewed 2 weeks ago

    This hotel look good outside, but inside the restaurant and the rooms not. No place to buy a bottle of water, the towels bed linings and all of the bed stuff look all ready grey and have spots like has been used for years. The carpet is all stain and dirty. The wall are all cover in dust and need... More 

    Was this review helpful? Yes 1
    Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

    Thank you Jorge for sharing your feedback with us. Your comments are dooly noted and shared with our Managment staff. Guest Relations More 

    Baltimore, Maryland
    1 review
    3 of 5 stars Reviewed 2 weeks ago

    Good - easy walking distance to the ferry terminal, to Frenchtown, and other shops and tourist attractions in that part of town. The pool is very nice. Staff at front desk was very nice and helpful. The bed/mattress was very comfortable. I did not eat at the hotel restaurant or bar during my stay. I walked around quite a bit... More 

    Was this review helpful? Yes
    Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

    Thank you very much for sharing your feedback with us. Your comments have been shared with our managment staff. Please would like to know what room you stayed in. Thank you again, Guest Relations More 

    Columbia, South Carolina
    Level Contributor
    240 reviews
    61 hotel reviews
    common_n_hotel_reviews_1bd8 145 helpful votes
    3 of 5 stars Reviewed 3 weeks ago

    The only reason we stay here is the proximity to the ferry. It is pricey the rooms are getting run down and the service is painfully slow. However, you just walk across the street to the ferry to Tortola. It used to be much nicer. I think next year we may have to stay somewhere else and just get a... More 

    Was this review helpful? Yes
    Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

    Thank you for taking the time to share your feedback with us. Please do give us another chance we do have some renovations planned for this year. Regards Guest Relations More 

    Hartford, CT
    Level Contributor
    14 reviews
    common_n_hotel_reviews_1bd8 7 helpful votes
    3 of 5 stars Reviewed 4 weeks ago

    We were here for one night from an airport bumping. Building wraps around a small pool and courtyard. Rather barren, of people and plants. Although the staff is cordial, the wait for meals is insane. They are definitely not used to travelers! Right in front is a taxi service, behind, rundown neighborhoods. Would not have wanted to have stayed here... More 

    Was this review helpful? Yes
    Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

    Thank you for taking the time to share your feedback with us. Hope to see you again, Guest Relations More 

    Cheltenham, Maryland
    2 reviews
    3 of 5 stars Reviewed 4 weeks ago via mobile

    This hotel had a musty smell. I had to change rooms 3 times on my last visit. The staff is very friendly and knowledgeable. The pool is grest. Food just as good but the casino need a upgrade. Overall it could have been a better stay if there was better communication between the staff.

    Was this review helpful? Yes
    Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

    Thank you very much for taking the time to share your feedback with us. Communication is very important we continue to make it a top priority. Regards Guest Relations More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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