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All 7 Charlotte Amalie hotels

Windward Passage Hotel

3.5 of 5 Hotel   |   Veterans Drive - Waterfront | P.O. Box 640, Charlotte Amalie 00804, St. Thomas
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A recent review
4 of 5 stars reviewed 1 week ago
dkwnz Burlington, New Jersey
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374 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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  • English first
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English first
Burlington, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed only one night in this hotel. The lobby was very nicely decorated and they offered iced lemon water for the guests. I can't say that I was fully impressed with the hotel room though. The shower in the bathroom did not work properly and the carpet was soiled in several areas so I wore shoes. The hotel has... More

Was this review helpful? Yes 2
Orlando, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

On Behalf of Ms. Octavia Nurse... (My grandmother)... On June 6, 2014, I booked my stay for myself and my disabled brother at the Windward Passage Hotel. They had a great price for a weekly stay which cost $911.40/per room with tax. I'm a native of St.Thomas the USVI. I thought this was be a great vacation get away and... More

Was this review helpful? Yes 2
Salt Lake City, Utah
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a harbor view room on the fourth floor. The room was comfortable with great beds and clean. We treated the staff friendly and received the same back from them. This hotel is located downtown so it is very convenient to shopping, but expect the same downtown conditions you would in any city. We loved our stay and... More

Was this review helpful? Yes 1
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear C2C Travels: Thank you for taking the time to submit your review, and for your kind remarks. I am very pleased you enjoyed your stay with us. We are quite fortunate to have such a great location, within walking distance of so many fine attractions. I'm glad you took advantage of our complimentary shuttle to and from Magens Bay... More

Copenhagen, Denmark
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I visited the Windward Passage with my family for a week, and it was not a good experience!! A sign in the reception said that maintenance work was being done from 10am to 4pm, but in reality they started the very loud work at 7am, and finished at 5pm. Not cool when you are on holiday and would like the... More

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Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Frederik N: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I regret that you were disturbed by our renovation efforts. We usually don't begin the "heavy" work until much later in the morning however, being in... More

Martha's Vineyard, Massachusetts
Contributor
12 reviews 12 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel needs a major renovation, and not the small changes they are slowly making. Checking in well after the appropriate time - we waited for a half hour in the lobby until we were allowed keys because house keeping wasn't answering their radio to tell the front desk if they were done in the room. Really, it was almost... More

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Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear 27CoolBeans: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide us with valuable feedback so that we may continue to improve our quality and customer service. I regret that you were unable to sleep-in late during your stay with us. Being centrally located in downtown Charlotte Amalie does put us right... More

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Windward Passage Hotel is a decently-sized hotel located in Charlotte Amalie, St. Thomas. Our rooms had a great view of the water where planes took off and cruises docked. The hotel also has a restaurant (overpiced), a pool, and a gift shop where you can get snorkel gear, surf shirts, and other beach-related items. Due to it's close proximity... More

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Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear ChristianSamuel: Thank you for taking the time to submit your review, and for your kind remarks. I'm so pleased you enjoyed your stay with us, and that you took advantage of several of our amenities. We are very fortunate to have such a great location within walking distance of so many fine attractions. Our complimentary shuttle to Magens Bay... More

Colorado
Contributor
15 reviews 15 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a good stay at the Windward Passage Hotel. The staff were friendly and the room was clean. We had a nice view of the bay from our room - definitely worth the upgraded price. Shower was pretty outdated and the water pressure was less than ideal. Never could get the safe to work. Well located if you need... More

Was this review helpful? Yes
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear BudDiver: Thank you for taking the time to submit your review, and for your kind remarks. I'm so pleased you had an enjoyable stay with us and you found our accommodations clean and comfortable. We are very fortunate to have such a great location, within walking distance of so many fine attractions. Our harbor view is certainly the preferred... More

Houston, Texas
2 reviews
1 of 5 stars Reviewed 4 weeks ago

For this being one of the longest standing hotel, I expected more. The housekeeping was slow on requests. Some of the employees were very inattentive, uncooperative & rude. Low water pressure, also when someone else turns on the water it either gets too hot or too cold. There's a peek-a-boo window leading from the bathroom to the bedroom & a... More

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Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear LCR1973: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide us with valuable feedback so the we may continue to improve our quality and service. I'm sorry to hear you found some of our employees inattentive and slow to respond to your needs. That certainly does not portray the level of... More

Los Angeles, California
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel serves its purpose...it was a stop over for us on our way to St. John. The linens are very worn and thin, mildew in bathroom, dirty/stained carpet. The hotel really needs some TLC. Breakfast was good.

Was this review helpful? Yes
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear traceynt: Thank you for taking the time to submit your review. I'm glad your found our property satisfactory for your stopover to St John. We are very fortunate to be conveniently located within close proximity to the ferry terminal and the seaplane shuttle; it makes for an ideal stopover when visiting our neighboring islands. I regret the state of... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Winward Passage is a very good hotel in St. Thomas it has a a lot amenities. The rooms are clean and the breakfast is great although our air condition had a issue it was fixed right away. So I highly suggest you stay wind ward passage in St. Thomas , Virgin Islands 😀

Was this review helpful? Yes
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear David A: Thank you for taking the time to submit your review, and for your kind remarks. I am glad you found our rooms clean and comfortable, you were pleased with our amenities, and you enjoyed your breakfast; I will relay your compliments to the staff. I'm sure they will be thrilled! Thank you for being our guest; we... More

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Additional Information about Windward Passage Hotel

Address: Veterans Drive - Waterfront | P.O. Box 640, Charlotte Amalie 00804, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 
Number of rooms
151

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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