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Windward Passage Hotel

Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
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Windward Passage Hotel
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Windward Passage Hotel
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463 reviews from our community

Traveler rating
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    125
    73
    85
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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North Olmsted, Ohio
Contributor
18 reviews 18 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed yesterday NEW

We were looking for a cheap room for one night because we had an early morning flight. The location of the hotel is conveniently located 10 minutes from the airport and right across the street from the water. A lot of restaurants are within walking distance, which was great. Our check-in went smoothly and the front desk staff were friendly.... More 

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Manuela who works in the reservation department is very friendly and helpful. Everything time i would call to make or change my reservation she would answer the phone and its always the same sweet and welcoming person. I even stop by just to meet her in person and thank for her warm and friendly service. She is an asset to... More 

Was this review helpful? Yes
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to the Front Office Manager & Manuela. We look forward to your next visit! Regards Guest Relations More 

Palatine
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

On our way to British Virgin Islands and stayed here one night. We picked this hotel because it's right across the street from the Ferry Dock. Taxi ride from airport was very expensive. They charge a flat rate and then add additional $$ for however much luggage you have. Staff did not extend a warm, friendly greeting but they were... More 

Was this review helpful? Yes
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to the Managment Staff. We look forward to your next Visit. Regards Guest Relations More 

Calistoga
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

The Windward Passage is an older hotel showing signs of age. It looks like a throwback to the 60's but it is clean and well maintained/patched. The biggest attraction here is the location. It is a 10 minute walk along the waterfront from the Cruz Bay Ferry Dock. It is located 5 minutes away from Old Town and many great... More 

Was this review helpful? Yes
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to the Managment Staff. We look forward to your next visit. Regards Guest Relations More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

We thought we'd treat ourself to a few days in a hotel. We work and live on a boat so usually any room is good enough for us. We booked on Hotels.com and when we tried to check in it took about an hour. Had to wait in line twice, get on the phone trying to track down our reservation... More 

Was this review helpful? Yes
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to the Managment Staff. Regards Guest Relations More 

Junction City, Kansas
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked a room here for almost a week because of its proximity to many shops and restaurants downtown. We were initially wary due to the many bad reviews we read. We decided to stick with our booking and we are glad we did. I spent the extra money on the harbor view and even requested a higher floor. There... More 

Was this review helpful? Yes
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to the Managment Staff. We look forward to time next visit. Regards Guest Relations More 

Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We only stayed one night here instead of the 5 nights we had booked. The Windward Passage website shows a nice place with nice rooms. Not so when you get there. The room was very out dated with cracked floor tile, broken mirror and stained carpet. The furniture looked like it was mis-matched and from the 50's. Certainly not worth... More 

Was this review helpful? Yes 1
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to the Managment Staff. Regard, Guest Relations More 

Mechelen
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great location when you need to take the seaplane or fast ferry to Tortola. Nice hotel but very expensive. For this price rate, breakfast should be included. Breakfast room is also poor and dark. Rather sit outside which is not always possible.

Was this review helpful? Yes
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to the Managment Staff. We look forward to your next visit, Guest Relations More 

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed at the Windward Passage for one night between a wonderful trip to the BVI and our flight home. As my husband put it: "it was our worst hotel experience in over 10 years". The room overlooked a beat up side street /alley next to an athletic field where loud music accompanied by a heavy bass beat was thankfully... More 

Was this review helpful? Yes 1
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to the Managment staff. We are looking into you being charged and we will make sure your are credited. Regards Guest Relations More 

U.S. Virgin Islands
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This Hotel is located "ON THE WATERFRONT" in the Charlotte Amalie Harbor. The Hotel is clean. The staff is courteous and the rooms are very very clean. I scheduled and held a one day meeting there for a few friends and the Events Coordinator came in from his day off and made all the arrangements and put our event together... More 

Was this review helpful? Yes 1
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time in submitting your review. Your comments have been forward to our Managment Staff. Thank you for the kind words and your business. We look forward to serving you again. Guest Relations More 

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