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Windward Passage Hotel

Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
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Windward Passage Hotel
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489 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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  • Any
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  • All months
    (489)
  • Mar-May only
    (150)
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    (108)
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    (83)
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Cheltenham, Maryland
2 reviews
3 of 5 stars Reviewed yesterday NEW via mobile

This hotel had a musty smell. I had to change rooms 3 times on my last visit. The staff is very friendly and knowledgeable. The pool is grest. Food just as good but the casino need a upgrade. Overall it could have been a better stay if there was better communication between the staff.

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Bethlehem, PA
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 days ago NEW

I chose this hotel mostly because of it's location: it is within walking distance of downtown which did prove to be very convenient. The initial impression of the room was that it was nice but upon closer inspection, realized it was more of a shabby chic look (to be kind). The bathroom was small and had a window opening to... More 

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you very much for taking the time to share your feed back with us. Your comments have been forward to our managment staff. Regards Guest Relations More 

Jenks, Oklahoma
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is nothing special. We have stayed here several times as we usually arrive too late into St. Thomas to catch the ferry to the BVI's. The rooms were clean at least and it was a comfortable stay for a "typical" island hotel. The check-in process can be very slow as it seems they take the "island time" saying... More 

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you very much for taking the time to share your feed back with us. Your comments have been forward to our management staff. Regards Guest Relations More 

Columbia, Missouri, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We flew into St. Thomas for a couple of days before catching a ferry to BVI for our sailing adventure. As we had not been in St. Thomas before, we wanted a hotel near downtown and the ferry. Windward Passage met our requirements. The hotel was advertised as an elegant 4 star Caribbean waterfront resort which and been recently renovated.... More 

Was this review helpful? Yes
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you very much for taking the time to share your feed back with us. Your comments have been forward to our managment staff. We look forward to your next visit. Guest Relations More 

San Francisco, California, United States
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is conveniently located right across the street from the main ferry terminal. It's a bit dated but comfortable enough. Carpets and bedspreads are stained, but the beds are comfortable and the sheets are very clean (oddly enough). The TV is new and the AC makes the room nice and cool. The only bad part of this hotel is... More 

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you very much for taking the time to share your feed back with us. Your comments have been forward to our management staff. Regards, Guest Relations More 

Kihei, HI
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Waited one hour to check in at the front desk with only 2 people ahead of us. We chose not to walk around the questionable area after dark to find a restaurant. Because we were leaving early the next morning (thankfully!) for 18 hours of flights and were hungry, our only choice was the hotel restaurant. We should have stopped... More 

Was this review helpful? Yes 1
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment staff! Regards Guest Relations More 

Travelers are raving about these Charlotte Amalie hotels

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel itself is old, needs some updating as well as training in customer service. The only pleasant staff member I came across was Martha from the restaurant. Food however is nothing to write home about and service is slow. They have a nice outdoor pool on the second floor, and courtyard bar. I was astounded while in the lobby... More 

Was this review helpful? Yes 2
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment staff. Regards Guest Relations More 

Cabo Rojo, Puerto Rico
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Don't expect a 5 star hotel in downtown Charlotte Amalie. They are renovating the rooms. Rooms are spacious, only the front rooms have a view of the ocean. The back rooms face an alley, the left hand rooms face a baseball field and the right hand rooms face another alley. Try to avoid the left hand rooms since night game... More 

Was this review helpful? Yes 1
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our managment staff. Thank you for your business we look forward to your next visit. Guest Relations More 

Jacksonville, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed 7 nights with wife & teenage daughter. We took advantage of off season rates and avoided the crowds too. Vedora, at the front desk, was very helpful. She took care of any questions or needs we had. Overall the front desk staff and housekeeping were very friendly and hard working. Hotel rooms have a little wear and tear, however,... More 

Was this review helpful? Yes 3
Pam K, Public Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment Staff. Thank you for your business we look forward to your next visit. Guest Relations More 

St Maarten-St Martin
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 29, 2015

I stayed at this hotel for 4 nights as I had Bussiness meetings in town area. Hotel is old but is maintained well, staff is helpful, max 15 mins drive to airport which is good cause most of the flights are early morning and I am not a morning person so I prefer to stay close. Room was clean, I... More 

Was this review helpful? Yes 1
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our Managment Staff. We look forward to your next visit and reviews! Guest Relations More 

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