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Windward Passage Hotel

3.5 of 5 Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
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Windward Passage Hotel
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Windward Passage Hotel
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394 reviews from our community

Traveler rating
    57
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    108
    63
    64
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Juan, Puerto Rico
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Rundown room, no closet doors and half of a shower curtain bur the best part was the roaches on the room, on the night table, on the bathroom sink, and God nows where. I was on bussines so, i wasvout of the room most of the day. Good location, but please management put some love on your property.

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Hello Roberto, Thank you for your feedback your comments have been shared with our Housekeeping and Maintenance department. Thank you for staying with us and we look forward to your next visit! Pam More 

New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was blessed to be invited St.Thomas Virgin Islands for a few days by a friend on while he was on his vacations from work. I was so excited because this was one of the islands I wanted to visit on my bucket list of places to go.The hotel's outside was nice, so was the lobby. But sadly the customer... More 

Was this review helpful? Yes 2
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you Tawana for your feedback. The Management Team at the Windward Passage Hotel continues to train to improve our customer service level. Happy to hear that overall you enjoyed your stay and hope in the near future you will give us another try. Regards, Pam More 

Los Angeles, California
Top Contributor
87 reviews 87 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was my 2nd stay at the Windward Passage hotel. Probably one of the best things about this hotel is it's proximity to the ferry dock across the street for folks who are continuing on to Tortola or St John. The room I had was comfortable, though I could hear partying from a local bar until sometime after midnight...(not really... More 

Was this review helpful? Yes 1
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for your feedback! We appreciate your business and look forward to your return. When making reservations check our website it always has the best rates available. Thank you again for staying with us, Pam More 

Panama City Beach, Florida
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just returned from 7 nights. It is clean, has a terrific view and close to all shopping. In addition to a free shuttle to Magens Bay. This is our 5th stay in the past 5 years and will continue to stay here. The restuarant is too expensive. A small pot of coffee (maybe 3 cups and NO refills) is... More 

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Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Marion, Thank you for your feedback and your repeat business! We look forward to your next visit, Pam More 

Fécamp, Haute-Normandie, France
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights. Firstly I booked the hotel through booking.com early evening the day before we left, having travelled almost 17 hours we finally arrived at the hotel at 23.00pm to then find out they did not have our booking! The only room available in the hotel was for a disabled person which we had no choice but... More 

Was this review helpful? Yes 1
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Dear Stefanie, Thank you for your feedback and we are truly sorry for the inconvenience you incurred while staying with us. We are aware of the key card issue and have ordered a new one unfortunately we are still waiting for it to arrive. No excuse for the bad customer service you endured, the management team continues to train making... More 

Portland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Windward for the second time. They have continued to make improvements to the rooms. The beds are very comfortable, and furnishings upgraded. I had a water view, and the extra money is well worth it. To have sea planes taking off across the road is a great way to wake up to the blue water and... More 

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you for your feedback! We are aware of the key issue and happy to say it has been fixed. Thank you for your business and we look forward to your next visit. Pam More 

western ny
Top Contributor
69 reviews 69 reviews
26 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed November 15, 2014

We have stayed here and reviewed this place several times. We just stayed here again one night this week. I made my original booking online via their website back in July I believe. I periodically checked the prices and saw there was a substantial price decrease. I did not realize that I could cancel my initial reservation via the web... More 

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Again Thank you for your feedback. We do share all concerns to the hotel staff and we continue to make customer service a Priority. Thank you for your repeat business! More 

1 review
1 of 5 stars Reviewed November 8, 2014

The front desk receptionists were rude and with attitude. Just based on regular checking, I said hello, they dont even look at me. Then proceed to check in, they had attitude because they couldnt find my reservation through Orbitz booking. Finally, I shows them the reservation number, they finally gave me my room key but not even with a smile.... More 

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Dear Sunita P Thank your for taking the time to submit your review. All comments, favorable and unfavorable provide us with valuable feedback so that we may continue to improve our quality and customer service. Customer Service is our number one priority you can be sure this incident was not taken lightly. Thank you for being our guest, we hope... More 

Wayzata, Minnesota
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 2, 2014

We had 3 families stay here overnight on our trip to eventual final destination in the British Virgin Islands. With all of us arriving at separate times, but all under one pre-paid reservation, they did a great job getting us all into rooms with 2 of the families in their rooms prior to the 3:00 check-in time and the last... More 

Was this review helpful? Yes
Pam K, Director of Sales at Windward Passage Hotel, responded to this review

Thank you Robbb2013 for your feedback we look forward to your next visit with us! More 

Houston, Texas, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 27, 2014

we have booked from 10/12/2014 to 10/16/2014 for our vacation, arrived at the hotel, checked-in to our room, it was hot like hell because air conditioner was not on, we turned it on, it started cooling, we went out to look around the city, from shop we found out that there is a hurricane warning in place, we returned to... More 

Was this review helpful? Yes 1
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Khalid B: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide us with valuable feedback so that we may continue to improve our quality and customer service. I am sorry to hear the AC in your room was not working properly. From your description of the unit shutting off the way... More 

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Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands

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