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Windward Passage Hotel

Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
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Windward Passage Hotel
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497 Reviews from our TripAdvisor Community

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Traveler rating
    62
    127
    140
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    91
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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Gloucester, Virginia
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

The pictures online are incredibly misleading about what this hotel really is....a dump! Our rooms were filthy, carpets stained, dirty floors that didn't look like they have been cleaned in weeks. Even the lounge chairs next to the pool were filthy. The office staff was less than friendly or welcoming. I would not recommend this hotel to anyone!

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been forward to our managment staff. Guest Relations More 

Plantation, Florida
5 of 5 stars Reviewed 4 days ago NEW

The Windward Passage Hotel is located on the harbor in Charlotte Amalie in very close vicinity - walking distance - to the shopping district. If you are looking for a 5-star resort, this is not the right place for you. Don't pay attention to the reviews that bash the hotel for not being on the beach or having a beach... More 

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Pam K, General Manager at Windward Passage Hotel, responded to this review

Thank you so much for sharing your feedback with us. Your comments have been shared with the staff. We look forward to your next visit! Guest Relations More 

New Haven, Connecticut
Level Contributor
1 review
2 of 5 stars Reviewed 1 week ago NEW

I booked this hotel for a one-night stay for myself and my fiancé. We intended to use this hotel as a break in our travels from NYC to Virgin Gorda. If you are flying to STT, heading to other Virgin Islands, the Speedy Ferry in Charlotte Amelie is a good way to save on airfare. We flew nonstop from JFK,... More 

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you very much for taking the time to share your feedback with us. Your comments have been forward to the management staff. Regards Guest Relations More 

Travelers are raving about these Charlotte Amalie hotels

Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel look good outside, but inside the restaurant and the rooms not. No place to buy a bottle of water, the towels bed linings and all of the bed stuff look all ready grey and have spots like has been used for years. The carpet is all stain and dirty. The wall are all cover in dust and need... More 

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you Jorge for sharing your feedback with us. Your comments are dooly noted and shared with our Managment staff. Guest Relations More 

Baltimore, Maryland
1 review
3 of 5 stars Reviewed 1 week ago

Good - easy walking distance to the ferry terminal, to Frenchtown, and other shops and tourist attractions in that part of town. The pool is very nice. Staff at front desk was very nice and helpful. The bed/mattress was very comfortable. I did not eat at the hotel restaurant or bar during my stay. I walked around quite a bit... More 

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you very much for sharing your feedback with us. Your comments have been shared with our managment staff. Please would like to know what room you stayed in. Thank you again, Guest Relations More 

Columbia, South Carolina
Level Contributor
240 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The only reason we stay here is the proximity to the ferry. It is pricey the rooms are getting run down and the service is painfully slow. However, you just walk across the street to the ferry to Tortola. It used to be much nicer. I think next year we may have to stay somewhere else and just get a... More 

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to share your feedback with us. Please do give us another chance we do have some renovations planned for this year. Regards Guest Relations More 

Hartford, CT
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were here for one night from an airport bumping. Building wraps around a small pool and courtyard. Rather barren, of people and plants. Although the staff is cordial, the wait for meals is insane. They are definitely not used to travelers! Right in front is a taxi service, behind, rundown neighborhoods. Would not have wanted to have stayed here... More 

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to share your feedback with us. Hope to see you again, Guest Relations More 

Cheltenham, Maryland
2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel had a musty smell. I had to change rooms 3 times on my last visit. The staff is very friendly and knowledgeable. The pool is grest. Food just as good but the casino need a upgrade. Overall it could have been a better stay if there was better communication between the staff.

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you very much for taking the time to share your feedback with us. Communication is very important we continue to make it a top priority. Regards Guest Relations More 

Bethlehem, PA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I chose this hotel mostly because of it's location: it is within walking distance of downtown which did prove to be very convenient. The initial impression of the room was that it was nice but upon closer inspection, realized it was more of a shabby chic look (to be kind). The bathroom was small and had a window opening to... More 

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Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you very much for taking the time to share your feed back with us. Your comments have been forward to our managment staff. Regards Guest Relations More 

Jenks, Oklahoma
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is nothing special. We have stayed here several times as we usually arrive too late into St. Thomas to catch the ferry to the BVI's. The rooms were clean at least and it was a comfortable stay for a "typical" island hotel. The check-in process can be very slow as it seems they take the "island time" saying... More 

Was this review helpful? Yes
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you very much for taking the time to share your feed back with us. Your comments have been forward to our management staff. Regards Guest Relations More 

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