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All 7 Charlotte Amalie hotels

Windward Passage Hotel

3.5 of 5 Hotel   |   Veterans Drive - Waterfront | P.O. Box 640, Charlotte Amalie 00804, St. Thomas
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A recent review
4 of 5 stars reviewed 6 days ago
ChristianSamuel Pittsburgh, Pennsylvania
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369 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Windward Passage Hotel is a decently-sized hotel located in Charlotte Amalie, St. Thomas. Our rooms had a great view of the water where planes took off and cruises docked. The hotel also has a restaurant (overpiced), a pool, and a gift shop where you can get snorkel gear, surf shirts, and other beach-related items. Due to it's close proximity... More

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Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear ChristianSamuel: Thank you for taking the time to submit your review, and for your kind remarks. I'm so pleased you enjoyed your stay with us, and that you took advantage of several of our amenities. We are very fortunate to have such a great location within walking distance of so many fine attractions. Our complimentary shuttle to Magens Bay... More

Colorado
Contributor
15 reviews 15 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a good stay at the Windward Passage Hotel. The staff were friendly and the room was clean. We had a nice view of the bay from our room - definitely worth the upgraded price. Shower was pretty outdated and the water pressure was less than ideal. Never could get the safe to work. Well located if you need... More

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Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear BudDiver: Thank you for taking the time to submit your review, and for your kind remarks. I'm so pleased you had an enjoyable stay with us and you found our accommodations clean and comfortable. We are very fortunate to have such a great location, within walking distance of so many fine attractions. Our harbor view is certainly the preferred... More

Houston, Texas
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

For this being one of the longest standing hotel, I expected more. The housekeeping was slow on requests. Some of the employees were very inattentive, uncooperative & rude. Low water pressure, also when someone else turns on the water it either gets too hot or too cold. There's a peek-a-boo window leading from the bathroom to the bedroom & a... More

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Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear LCR1973: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide us with valuable feedback so the we may continue to improve our quality and service. I'm sorry to hear you found some of our employees inattentive and slow to respond to your needs. That certainly does not portray the level of... More

Los Angeles, California
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This hotel serves its purpose...it was a stop over for us on our way to St. John. The linens are very worn and thin, mildew in bathroom, dirty/stained carpet. The hotel really needs some TLC. Breakfast was good.

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Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear traceynt: Thank you for taking the time to submit your review. I'm glad your found our property satisfactory for your stopover to St John. We are very fortunate to be conveniently located within close proximity to the ferry terminal and the seaplane shuttle; it makes for an ideal stopover when visiting our neighboring islands. I regret the state of... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Winward Passage is a very good hotel in St. Thomas it has a a lot amenities. The rooms are clean and the breakfast is great although our air condition had a issue it was fixed right away. So I highly suggest you stay wind ward passage in St. Thomas , Virgin Islands 😀

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Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear David A: Thank you for taking the time to submit your review, and for your kind remarks. I am glad you found our rooms clean and comfortable, you were pleased with our amenities, and you enjoyed your breakfast; I will relay your compliments to the staff. I'm sure they will be thrilled! Thank you for being our guest; we... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

AC blowing air, but not cold. Staff sent maintenance man whom told me that ac would blow cooler air when the sun went down. Basically, the room was a sweat box. Asked for a different room, but was told there was no other room available. Went to bar for a drink...trying to cool off. Rude and inattentive, and I don't... More

Was this review helpful? Yes 1
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Carl K: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and customer service. I'm sorry to hear the AC unit in your room did not cool to your satisfaction, and that we did not have another available room for... More

Jenks, OK
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nothing fancy.... check in was slow, but concierge service was great. Close to the bay and decent access to the airport shuttles. Acceptable hop off point for BVI or St. John. Taxi driver access was quite good to Red Hook.

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Kathryn M, Guest Relations Manager at Windward Passage Hotel, responded to this review

Dear Joe H: Thank you for taking the time to submit your review. I am pleased you found our accommodations acceptable, and you were pleased with the concierge service; I will pass on your compliments to the staff, I'm sure they will be trilled! We are very fortunate to have such a great location; within close proximity to so many... More

Montesano, Washington
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our large family had the misfortune of staying here overnight after our United flight to home was cancelled. Our family ended up getting 3 different rooms. Rooms are small to decent in size. Bathrooms were ok. Everything looked ok, but you just get a feeling that it's not very clean. AC on the wall was very noisy all night and... More

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Kathryn M, Guest Relations Manager at Windward Passage Hotel, responded to this review

Dear Kayak40: Thank you for taking the time to submit your review. I'm sorry to hear your flight was cancelled; that would most certainly put a damper on anyone's vacation, especially when traveling with a large group. I'm glad we were able to accommodate you. I am so pleased you enjoyed your dinner, and breakfast the following morning, I will... More

Phoenix, Arizona
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Hotel is near Downtown shopping and restaurants. Property needs updating and maintenance. Bathroom fixtures leak, water temperature control unreliable. TV cable reception poor. Rooms functional, but, very outdated. Only venue plus is downtown location.

Was this review helpful? Yes
Kathryn M, Manager at Windward Passage Hotel, responded to this review

Dear Pete F: Thank you for taking the time to submit your review. All comments, favorable and unfavorable provide valuable feedback so that we may continue to improve our quality and service. Renovating our guestrooms, as well as public areas of the hotel, has been an ongoing project. I'm sorry to hear you were inconvenienced with leaky bathroom fixtures and... More

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The front desk was awful and it took 25 minutes to check in. I was completely ignored until I said something. The lady apologized but she did not even acknowledge me until I said something even helping someone I line before me. This is extremely rude customer service and as such I will not stay here again. This is not... More

Was this review helpful? Yes 1
Kathryn M, Guest Relations Manager at Windward Passage Hotel, responded to this review

Dear Sunni B: Thank you for taking the time to submit your review. All comments, both favorable and unfavorable, provide valuable feedback so that we may continue to improve our quality and customer service. I'm sorry you were displeased with the service at our Front Desk; there is nothing worse than feeling ignored, and it certainly does not portray the... More

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Additional Information about Windward Passage Hotel

Address: Veterans Drive - Waterfront | P.O. Box 640, Charlotte Amalie 00804, St. Thomas
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 
Number of rooms
151

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