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Marriott Frenchman's Reef & Morning Star Beach Resort

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5 Estate Bakkeroe, Charlotte Amalie 00801, St. Thomas
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Marriott Frenchman's Reef & Morning Star Beach Resort
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2,753 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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new york
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just returned home yesterday from a 5 night 6 day trip. With the exception of the waiters by the pool, most bell man, and the bartender at the Rum Bar, the employees don't have any sense of what Customer Service means. Our first room assignment was across from the maid's closet. When we asked for a change in the room... More 

Was this review helpful? Yes 1
Beaverton, Oregon
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Fantastic Property! From the second we stepped into the lobby entrance from our ride from the Airport to our checkout and sorrowful goodbyes we had a blast. We arrived in the early afternoon and were welcomed with hellos and good afternoons by each and every employee we saw. We didn't have to seek them out they came to us. The... More 

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Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife and I participated in the SUP Yoga with Katie while visiting St Thomas on a cruise. We were fortunate to be the only two people doing the paddle board yoga at the time we had booked. Katie was very patient with us as we maneuvered the paddle boards. She walked us through many different yoga poses taking into... More 

Was this review helpful? Yes 2
Mission Viejo, California
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel in July 2015 for 6 nights. We had a room in the main building on the top floor. The bonus of 8th floor rooms is that they all have balconies with chairs and table. Other floors only have french doors with a railing flush with the doors that open up to let in air. One... More 

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los angeles
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Second best (after the Ritz Carlton), isolated on a point with a great view-must take a taxi (road or water) into town. Hotel has many food and bar choices (1 beer is $8.00. ) Bar pool and towel service closes at 6pm. Noisy housekeepers in the hallways. Staff very friendly. Good for weddings. Elevator or steps down to the beach... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

10 of us from my church attended the 45th Caribbean Lectureship on the island of St Thomas which took place at this beautiful Oceanside resort. We were fortunate indeed to stay at Marriott Frenchman's Reef & Morningstar Beach Resort. The location is literally the making of a picture postcard! The rooms were clean, comfortable and cared for by an efficient... More 

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 5 days ago NEW

As a recently married couple marriott has provided us with an amazing experience yes the property is aging but overall who stays in your room 100% of the time get out and see the Caribbean people. We had amazing service from the moment of check in to our departure. Maybe we could have used a little more hot water for... More 

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Las Vegas, Nevada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

First time to St Thomas, on or honeymoon! Read many reviews of the hotel being tired and old, we've found it to be very nice. Many of the negative reviews I read were caddy or nit-picky. Restaurant food is overpriced, but standard for a resort. Coming from Las Vegas, we're used to exceptional service. Our bartender, Chris M, at Aqua... More 

Was this review helpful? Yes 3
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear Tbomb32586, Congratulations! I am so pleased to know that your honeymoon and first trip to our beautiful island was a total success. We appreciate you sharing your observations. The majority of our guests leave with the happy memories of a lifetime. We’ll also be sure to give Chris kudos for exceptional service! Best, JP, General Manager More 

Boston, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Great hotel with many great amenities! You can find a trip right from the hotel for all types of adventurers!! I would recommend the Saint Thomas Safari, night kayak trip, and the dinner cruise on the Cat was awesome!! All the staff at the hotel and the guides for the tours are very helpful and informative.

Was this review helpful? Yes 1
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was an enjoyable time. Our guides, Haley, Clara, and Stitch, were awesome. They deserve 5 stars. Exceptional team, and for them to have so much energy at 930 pm was impressive. The only reason for the lower score was due to the amount of sea life we didn't see. We saw a turtle, 2 sting rays, a nurse shark,... More 

Was this review helpful? Yes 2
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear JohnnyK3871, Haley, Clara and Stitch will be glad to know they earned a 5-star rating for exceptional guiding skills. I am sorry you felt disappointed with the sea life during your tour though. As I understand, we don’t take the kayaks right near the reef for safety reasons but I do hope you enjoyed the crystal clear waters of... More 

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