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Marriott Frenchman's Reef & Morning Star Beach Resort

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5 Estate Bakkeroe, Charlotte Amalie 00801, St. Thomas
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Marriott Frenchman's Reef & Morning Star Beach Resort
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Marriott Frenchman's Reef & Morning Star Beach Resort
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2,395 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Let me start by saying that myself and my wife were looking forward the 4 days in St Thomas at the Marriott as the awesome end to our great honeymoon. Sadly, this Marriott brand hotel disappointed us in so many ways: - First, at check-in, it took us 50 minutes to get our front desk agent to get the booking... More 

Was this review helpful? Yes 1
Cincinnati, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

Interesting and unique night kayak with our guides, Will, Clara and Jamie. They did a great job of showing us the interesting sights and sharing some history of the island. We saw a few turtles, some tarpon and a ray. The water was clear and easy to see the aquatic life with the bright LED lights on the kayaks.

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East Longmeadow, Massachusetts
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The staff is wonderful. Leah, Danielle, and Tina were extremely accommodating. They realized we were on vacation and made our stay spectacular. A special thank you to Lynda (AguaTerra restaurant) for going out of her way to provide honey and limes for a coughing fit I couldn't stop. Unfortunately, her name escapes me, but she was extremely nice, capable and... More 

Was this review helpful? Yes
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We came to Frenchman's Reef as a family of four, and the hotel definitely exceeded our expectations. Guests can book a variety of unique island experiences through the Adventure Center in the lobby. Our favorite of these experiences was the Night Kayak. We left at 8:00 in boats with illuminated transparent bottoms, which allowed us to see the animals in... More 

Was this review helpful? Yes 2
Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nice clean hotel with a pretty view of the water. We were there for 6 days and they had no air conditioning for 3. They worked hard to correct, but hot is hot. Everything closes down by 10:00, which was really surprising. Our teenagers loved it during the day and were really bored at night. The food is outrageously expensive.

Was this review helpful? Yes 2
Dallas, TX
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for 6 nights and this is a very nice Marriott overlooking the ocean and bay with lots of swimming pools, bars and restaurants. We enjoyed our stay, but 6 nights was too many as there is not much activity at the hotel or on the island. If I had it to do over again, I would have... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Terrible service from front desk (VIP check in), bartenders, waitresses, adventure center sent us on a boatride that had such noxious gas fumes my friend was violently throwing up! Incredibly this was a poorly maintained sailboat! it was quite a windy day, but his sail broke because the rope was so badly frayed! I requested he keep the money, but... More 

Was this review helpful? Yes 2
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear Celie B., I am sorry to hear of your mishap on the sailing cruise. We would like the opportunity to save your birthday weekend. Unfortunately, there is a delay in the responses being published but I understand Margaret and Leah have already contacted you to address your concerns. Please let us know if there is anything else we can... More 

Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The beach is awesome here. And the sunset view at sunset is awesome. The staff was super nice. Special shout out to Phil at the Rum bar. He got me hooked on the blended drinks. He also suggested the night kayaking or first night. I took my younger cousins and we had a blast. I'll be back fersure!

Was this review helpful? Yes 1
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear kateN96, It is always so nice to hear when guests specifically name a team member that becomes a memorable part of their visit. I look forward to sharing your review with Phil. He is an asset to the Rum Bar team. We hope your travels bring you back soon. Best, JP, General Manager More 

Newport, RI
Top Contributor
63 reviews 63 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It looks like Marriott has stopped performing maintenance on this property, and while the location is beautiful, the facility is not. WIFI was terrible. Restaurants on the property were nice. Food was OK and reasonably priced. Servers were mostly pleasant and attentive. They screwed up our room reservations and the front desk clerk couldn't care less. I believe Marriott was... More 

Was this review helpful? Yes 1
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear NewportFisherman, Thank you for your feedback. We are actually going strong finishing one of our best winter seasons to date. Now that things are slowing down a little we are undertaking our annual sprucing up of the property. Some projects are underway are exterior painting and deep cleaning, a building by building update of Morning Star, replacement of all... More 

Cincinnati, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I read a lot of reviews saying the rooms and place were outdated. We just got back from the place and loved it. The staff was great and pleasant, our room was completely redone; Modern, clean and the bed very comfortable. The place sparkled. Loved our time and would go again. We stayed at the main hotel, water view, six... More 

Was this review helpful? Yes 2
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear 10hammy1958, We appreciate the high marks you gave not only Frenchman’s Reef but the warm and responsive service you received also. We’re delighted to hear the experience exceeded your expectations. We look forward to your next visit to St. Thomas! Best, JP, General Manager More 

Hotel Review Summarization

What travelers say

  • CoCo Joe(46)
  • Very nice(43)
  • Main hotel(15)
  • ST THOMAS(14)
  • Sunset grill(12)
  • Cruise ship(7)
  • CUSTOMER SERVICE(7)
  • Island time(5)
  • Friendly and helpful(4)
  • Great view(3)
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