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Marriott Frenchman's Reef & Morning Star Beach Resort

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5 Estate Bakkeroe, Charlotte Amalie 00801, St. Thomas
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Marriott Frenchman's Reef & Morning Star Beach Resort
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Marriott Frenchman's Reef & Morning Star Beach Resort
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2,774 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greenville, South Carolina
Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW

Excellent trip all-around, and even more happy after reading a ton of reviews on many sites, with some questionable reviews beforehand. Never written a review like this before but felt compelled to because I had read such mixed reviews beforehand and it almost scared us away. Went for a week in late July, busy but not crowded. We stayed at... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

I had a little trouble checking in with my confirmation from JetSetter, but Anthony at the front desk and Tracy in reservations took care of everything while I relaxed by the pool. When my checkin was complete, my bags were delivered to my room and I did not miss a beat at the fabulous pool and swim up bar. The... More 

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Guaynabo, Puerto Rico
1 review
1 of 5 stars Reviewed 2 days ago NEW

First Of all the staff was very nice always. The hotel is in bad shape we stayed at the harbor wing for a week and its just sad to see such a nice location in bad shape. Beds are hard as rocks! Do not expect a comfy bed. The room service food is very expensive and dosent have me options.... More 

Was this review helpful? Yes 2
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear Julia35pr, Thank you for your compliments and suggestions. We appreciate you letting us know the ways we exceeded your expectations and could improve for next time. I am pleased you found the staff consistently friendly. We are currently in the process of renovations to many areas of the resort and look forward to showing off the new enhancements soon.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My right year old granddaughter and I just returned from a four day visit at Frenchman's Reef. The resort is huge and everything you need is here! Our room in the Sea Cliff Wing was perfect! It was right in the middle of everything. We had a lovely view facing the ocean. So nice to have coffee on the balcony... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband and I really enjoyed our stay at the Marriott. We particularly love the Rum Bar, not only for the drinks and the view but our awesome service from the bartender, Phil D. Our favorite drinks were the Plank, which is perfect if you want to "get the job done," and the Key Lime Pie martini, which was absolutely... More 

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Grover Beach
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Marriott for a family vacation. There were plenty of activities all throughout the day everyday to keep everyone busy. Great snorkeling in the bay and you can share the pools at the other hotels. Only thing to warn you is to NOT feed the iguanas/lizards. They bite and are not afraid of people at all. Higher... More 

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New York City, New York
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I was reluctant staying here after reading so many negative reviews. I'm glad I went and experienced such an inviting hotel staff. Views cannot be beat. Stayed at the main hotel and rooms were very clean and no signs of the regular wear & tear as some have reported (our room was facing the tennis court/beach). Pool chairs were always... More 

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Cumming, Georgia
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 days ago NEW

Although the room needed renovating, it was clean. Noise from other rooms at times loud. Staff, restaurants on property and grounds are above average! Would stay there again. Free rentals of snorkeling gear, kayaks, paddle boards, etc. Night kayak trip was great!

Was this review helpful? Yes 1
Conroe, Texas
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 days ago NEW

We had 3 double rooms. Do not stay in the Morning Star part of the hotel. There is the Frenchman's Reef and the Frenchman's Morningstar. The Morning Star had no stairs and overlooked the hotel employee parking lot and smelled like trash. Checkin took forever and there was no one in front of us checking in. The Adventure desk at... More 

Was this review helpful? Yes 2
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear Rhyder123, Thank you for your feedback. It is disappointing to hear your visit left something to be desired regarding your room assignment and service. We have taken not of your comment so that we can work towards improvements. We hope you will give the resort another opportunity in the future though. I would recommend Frenchman’s Reef to your party.... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel is beautiful and quite large. The rooms our guests had were simply lovely. You could play racquetball in the bathroom it's so big! The staff is very friendly and the food is good but a little pricey. The pools are simply lovely with amazing views. The rum bar with outside seating was perfect with perfect views of Frenchtown.... More 

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