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Marriott Frenchman's Reef & Morning Star Beach Resort

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5 Estate Bakkeroe, Charlotte Amalie 00801, St. Thomas
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1 room 1 guest
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2,871 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Keller, Texas
Level Contributor
154 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed yesterday NEW

Room in tower on 8th floor overlooking the harbor. Great view. Room, however, not up to Marriott quality. Soundproofing is terrible. Heard baby crying thru wall. Have adjoining room doors on both sides and can hear conversations just like the people were talking in our room. While bath looks upgraded recently, some woodwork needs touching up. Have a high sloped... More 

Was this review helpful? Yes
Weymouth, Massachusetts
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When we arrived we found that they had upgraded us to a beautiful room with a balcony and an incredible view of the ocean. The staff was great, very friendly and the room was large and clean. The whole resort was so beautiful. There are three different pools to choose from and all are wonderful. And then there's the beach,... More 

Was this review helpful? Yes 4
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Me and 6 of my friends went on our annual girls trip (age 31). This resort was not customer service friendly or accommodating. A hurricane was expected to hit the island on our 2nd day (which it never did). They sent out a letter stating the beach, pool, spa, and restaurants were closed. We could only eat at the buffet... More 

Was this review helpful? Yes 1
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear Pretti01, Please accept my apologies for the dissatisfaction you experienced. I am sorry we were not able to communicate to you while here so we could have the opportunity to turn your experience around. I would have explained that down here in the Caribbean, tropical storms require our attention. Safety and security becomes our top priority. This includes guests,... More 

Macedonia
Level Contributor
7 reviews
3 of 5 stars Reviewed 3 days ago NEW

I read the reviews before booking this property. I called ahead to make sure we were getting an updated upgraded room. All went well to begin. The room was ready upon arrival and we had a great view from our balcony. The room was what I would call average for a resort. Nothing special but fine for a beach vacation.... More 

Was this review helpful? Yes
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear Matthewma261ao, Thank you for taking the time to leave details about your stay. I am pleased you enjoyed the room, grounds, pools and pre-arrival team service. That being said, I am sorry for the communication failures you experienced at the other times you mentioned. My hotel management team and I are investigating these in order to make immediate corrections... More 

New York City, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

We stayed there in April of 2008. It was a wonderful hotel for the money. Lots of iguanas running all around. Beaches were beautiful. Food was above average. The rooms were about average. I would definitely stay there again if I ever went back to St. Thomas.

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Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The hotel is nice a little on the older side but well kept. The managers and front desk people were very polite and kind. Upon arrival I dropped a bottle of vodka I purchased at Duty Free and a manager gave me a bottle complimentary. I thought that was super nice. The view is great. The food is a little... More 

Was this review helpful? Yes 1
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear Beazie23, Thank you for your recent stay with us. Our staff will be happy to hear you had such nice things to say about them-- we really do go out of our way to give each guest a welcoming experience. I look forward to sharing your comments at our weekly meeting. We hope that your doctor orders another week... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Night Kayaking was awesome. I saw turtles, sting rays, tarpon, and a lot of other exotic fish. Our guides Clara, Sam, and Mark were very informative and also very cautious and helpful despite the strong winds due to Hurricane Erika. I would definitely suggest this activity for friends, family, etc.

Was this review helpful? Yes 3
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear Justin B., I am pleased to know you enjoyed a successful and safe tour. We’re extra careful this time of year so our guests don’t need to worry while enjoying the best St. Thomas has to offer. I will personally thank your guides for providing you with fun and a feeling of security. We hope the rest of your... More 

New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Really great experience! Got to see a bunch of sea turtles, stingrays, coral, tarpon, and other types of tropical fish. The LED-lit, see-through bottom kayaks were very cool. Our guides, Clara, Sam, and Mark, were awesome! I would recommend this tour to all, especially those who don't have much experience with the ocean.

Was this review helpful? Yes 2
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear RyanB3191, Very good point! Thank you for giving high marks for the night kayaking tour but also being sure to mention this tour is good for beginners. I enjoy knowing we offer a cool nighttime water activity that most anyone can enjoy. Sam, Clara and Mark will receive recognition for being awesome. Best, JP, General Manager More 

Babylon, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Night Kayak was one of the highlights of my stay at the Marriot...seeing both sea turtles and sting rays was truly astounding. Not to mention our guides...Clara, Sam, and Mark... were incredibly enthusiastic and knowledgable. They made the tour very interesting and enjoyable...would recommend to anyone visiting the St. Thomas Marriot!

Was this review helpful? Yes 1
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear Cvalvo, Thank you for taking the time to highlight our night kayaking adventure. This has become the highlight of many a guest visits. We’ll also give kudos to Clara, Sam and Mark for making it extra special. Best, JP, General Manager More 

San Francisco, California
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I've stayed at nicer hotels, but I've never stayed at better hotels. The property has all the perks of a closed all-inclusive style resort while still being party of the island. There are 3 (maybe 4) pools, several of which are open 24 hours as well as tennis courts. There is easy access to a clean and safe beach where... More 

Was this review helpful? Yes 3
JP_Nel-GM, General Manager at Marriott Frenchman's Reef & Morning Star Beach Resort, responded to this review

Dear SirStick, Thank you for giving us a full five star rating! We love hearing the particulars when it comes to guest satisfaction. You are very lucky to see sea turtles at the resort, They hang around the Marriott dock at certain times but seeing them while swimming is a gift! I’m also pleased to know that Coco Joe’s restaurant... More 

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