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Sunset Gardens Guesthouse

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11 - 4 Contant | Crown Mountain, 00802, St. Thomas
1 room 1 adult
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62 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a room here online for just the first night, because of it's close proximity to the airport and the marina. Once we arrived, we knew we would stay for the duration of our trip! The manager, Deb, is an incredible woman, helping us with anything we needed, as well as giving us local tips for our stay. The... More 

Helpful?
Thank jennifer c
East Alton, Illinois
1 review
5 of 5 stars Reviewed January 4, 2016

Deb - Kirt and the rest of the staff made our stay amazing! I was traveling with a senior citizen helping him to full his bucket list. They all a accommodated us in an upper level room to avoid lots of stairs. Whenever we needed something they were there with an answer or advice. Also they were eager to help... More 

Helpful?
Thank Mechelle_gibbs
Reno, Nevada
1 review
5 of 5 stars Reviewed December 13, 2015

I came here on vacation with my family and was looking for a spot that wasn't going to break that bank. These guys are the least expensive on the island from what I found. The room was clean and deb at the front was amazing. VERY friendly and informative about all things island vacation related. In short i highly recommend... More 

Helpful?
Thank goffster2
Deb_S_vi, Manager at Sunset Gardens Guesthouse, responded to this review

Thank you for taking the time to review our property. We appreciate your kind words and your review. More 

Los Angeles, California
1 review
5 of 5 stars Reviewed October 15, 2015

I've been to the VI many times, won't stay anywhere else on St. Thomas. I stayed at more expensive places with terrible service, but Deb and her staff were spot on and always friendly. The room was spotless and the bed very was very comfortable. I loved having a full size kitchen. The hotel is close to the airport and... More 

Helpful?
Thank Rob W
Deb_S_vi, Manager at Sunset Gardens Guesthouse, responded to this review

Thank You Rob for taking time out of your busy life to leave a review. We appreciate it whole heartedly and can't wait for your return trip. More 

Tipton, Missouri
Level Contributor
1 review
5 of 5 stars Reviewed October 14, 2015 via mobile

I travel to the Virgin Island 4 times a year for business and I always stay here. Sunset Gardens is close to the Airport and is a perfect location to get anywhere on the Island or to get to the ferries for other Islands. Deb is the perfect host making sure I get the best room for my needs. Being... More 

Helpful?
Thank SisKarma
Deb_S_vi, Manager at Sunset Gardens Guesthouse, responded to this review

Thank You for your kind words and for taking a few minutes out of your busy life to write us a review. Hope all is well and hope that you are having a Wonderful Holiday Season. Can't wait for your next trip. More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 8, 2015

Stay away. They are scammers. Arrived at noon and was told to sit by the pool for 3 hours until a room is ready although there was no other guests on site. No food or bar on premise. I asked for a glass a water. I was denied a glass of water. I asked where to go to get food... More 

Helpful?
4 Thank Laura F
Deb_S_vi, Manager at Sunset Gardens Guesthouse, responded to this review

I do apologize that your encounter with Sunset Gardens was not a pleasant one. Please note that Check In time is 3pm and you were sent this information through your booking agent. While Check Out time is 11:30 and rooms need to be cleaned prior to checking in, we apologize for this inconvenience, but necessary to ensure your room gets... More 

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Greenwood, South Carolina
Level Contributor
332 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 299 helpful votes
2 of 5 stars Reviewed March 7, 2015

Can't believe we paid $135.00 for such a low-quality room. The staff was nice though. Decent view of bay. AC didn't work and maintenance arrived immediately to fix it. Unexpectedly low quality. Internet does not work unless you sit on the balconies, it does not work inside the rooms. AC is in the bedroom and not the entire unit. Bathroom... More 

Helpful?
2 Thank RW P
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 26, 2015

I had a great stay at sunset gardens. Service there was spot on. Housekeeping was very friendly and informational. This had been my second time here at St.Thomas and not my last. I have found the one and only place that I will stay at. Thank you sunset gardens. And thank you to deb and her wonderful staff. I will... More 

Helpful?
1 Thank mike1869rose
LA
Level Contributor
158 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 stars Reviewed February 24, 2015

With all the other hotels booked out this was a last resort. The best thing about this place was the view of the harbor. Apart from that it's hard to be positive about much else. This was a business trip and not a vacation. I had three days of cold showers, apparently the water is heated by solar which is... More 

Helpful?
1 Thank thumperparis
Deb_S_vi, Manager at Sunset Gardens Guesthouse, responded to this review

We apologize for the cold showers and have finally found someone that is knowledgeable about Solar Systems. Now we have loads of hot water, regardless of the Sun. We do not have daily maid service, we do however do a towel exchange and remove the garbage. Maybe in the upcoming year we will raise the prices in order to provide... More 

Michigan
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed February 14, 2015 via mobile

We had a Confirmed reservation through Travelocity for one night at the Best Western Carib Beach which Best Western had no knowledge of when we arrived here after a cruise. Travelocity confirmed that we had reservations(paid), but hotel had no rooms. After an hour on the phone with Travelocity they came across a cancellation at Sunset Gardens and we took... More 

Helpful?
Thank Caboricky
Deb_S_vi, Manager at Sunset Gardens Guesthouse, responded to this review

We are so sorry that you had such a rough time with getting a room, but were happy to accommodate you here at Sunset Gardens. Our TV's are all Flat Screens, and all have more than 300 Satellite Channels. Satellite sometimes is affected by weather conditions. The AC yes is in the bedroom, and we have a control due to... More 

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