Reading some of the reviews, I was a bit worried about our vacation to St. Thomas where we booked 5 nights at the Ritz Carlton. The second we drove up I knew the bad reviews were not accurate. The door was opened, our bags were taken and were escorted to the front desk and given a rum drink, then escorted... More

If you're used to the extreme comfort of a typical Ritz, this IS NOT the place to stay. I can't figure this Ritz out... for months I tried to book a Club level room. They claim one day it's there and the next not. Apparently there's club service to the resident suites but NOT the hotel guests. The property is... More

We stay at Ritz hotels simply because you always know what to expect; great service, quality, nice rooms and a fantastic restaurant. This resort was not or should I say, no where near the quality of a Ritz. What a huge disappointment. The rooms smelled terrible, like a musty old cellar. The beds were terrible, not the quality Ritz beds... More

Just returned from staying 4 nights at the Ritz after staying 3 nights at Caneel Bay in St. John and we loved it. The infinity pool that overlooks the ocean is awesome. Waiters coming around frequently with drink and food menus. Rafts to float around in the pool and ocean. The service was fantastic, every worker that walked past us... More

This has to be one of the worst Ritz Carlton's I have EVER gone to. The property is pretty, the beach is nice (although a bit shelly), and the rooms are decent. However the service is HORRIBLE and the food HORENDOUS. The people who work at this resort are rude and inconsiderate. They appear to hate their jobs and hate... More

We stayed 3 nights over Memorial Day weekend. Having been to several other Ritz (and FS) properties, we found the Ritz St. Thomas mildly disappointing and not as nice as other Ritz properties. The Property: We found that the pool and other common areas to be small for the number of guestrooms. The infinity pool area looks great, but fails... More

I stayed at the Ritz because a friend was getting married there. First, let me say the wedding was stunning and all of the parties, receptions, etc. that the hotel coordinated for the wedding were really wonderful. If you are considering a wedding here, it was really perfect in every way. The rooms, spa, and food were what you'd expect... More

Being a Four Seasons fan, I am only used to the best. I was shocked to find out the Ritz is quite the opposite. The service was the major problem at this hotel. I requested an early check in, two double beds and a room in the new building. I called twice to make sure all my request would be... More

The virgin islands are great, we spent time in St John and we did a day trip to the various BVI. Definitely stay in St John if you can. We went on an awesome trip with new Horizons II to the BVI, so amazing! As for the hotel, I must say I wasn’t super impressed. I mean for me, staying... More